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Holiday Inn Washington-Dulles Int'l Airport


Hotel class 3.0 of 5
45425 Holiday Drive, 1000 Sully Road, Dulles, VA 20166
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Reviews you can trust

52% Recommend
3.0 of 5 stars 39 reviews
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By trip type
All (39)
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3 of 5 stars
Cheechsdad   22 contributions
Old Brookville, New York
Oct 14, 2009 | Trip type: Family

We stayed during Columbus day weekend at the hotel and it is fine. For the most part forget the "wah wah wah' reviews its not a bad hotel at all with some reservation. It is obvious that an investment was made in the front desk, common area, business center, restaurant and dining room. However, I can not say the same... more

Management response from
Kathryn Berkhimer, Owner & Management

Dear William, Thank you for taking time to give us your feedback about your stay with us at the Holiday Inn Dulles Airport. We deeply apologize for the problems you have encountered with the Priority Club Member desk and are committed to you as a guest of our hotel. We are trying to rectify this manner immediately. Thank you for...

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5 of 5 stars
Motorvation   1 contribution
KY
Sep 4, 2009 | Trip type: Business, Solo travel
0/1 found this review helpful

I stay here 3-4 times a month and the reason I keep coming back is because of the manager, Jo Ann Sweeney. She is one of the nicest and most accommodating individuals I have ever met, let alone at a hotel in a big city. Everytime I walk in there's Jo Ann, a smile on her face and a, "Hey... more

Management response from
Kathryn Berkhimer, Owner & Management

Dear Motorvation, Thank you for taking time to give us your feedback about the Holiday Inn Dulles Airport! We are so happy you are able to experience our customer service, we know that you have plenty of options when choosing a hotel to stay at and thank you for your loyalty. We look forward to seeing you each and every...

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4 of 5 stars
explorer1421   14 contributions
Ridgecrest, California
Sep 1, 2009 | Trip type: Friends getaway

I read the reviews after I booked the room on Priceline. I was a little nervous, but everything turned out alright. The first room I was given was in the older wing of the hotel and it was clean, but old. I asked for another room and the man at the desk gave us another room and it was great.... more

Management response from
Kathryn Berkhimer, Owner & Management

Dear explorer1421, Thank you very much for taking time to post a review about your recent stay at the Holiday Inn Dulles Airport! We truly value our guests feedback. We are happy that you gave us a chance even after seeing a negative review. We are very proud of our staff and hotel and are pleased you were able to...

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2 of 5 stars
SuziTravel   9 contributions
Berkshire
Aug 21, 2009 | Trip type: Business, Solo travel

The positives: The hotel was generally in a good state of repair. Friendly staff on reception. The Kingsize bedded room was a good size with a comfortable bed, decent sized bathroom with a good power shower. The air conditioning in the room, whilst very noisy, did keep the room very cool. A gym and pool were an added bonus, although... more

Management response from
Kathryn Berkhimer, Owner & Management

Dear SuziTravel, Thank you for giving us your feedback on your recent stay at the Holiday Inn Dulles Airport. We are glad that you experienced our staff‘s customer service upon your arrival and that you found your guest room to be pleasing. And we appreciate your business when you chose the Holiday Inn Dulles Airport. We are happy you enjoyed...

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1 of 5 stars
hiimbob   1 contribution
California
Aug 5, 2009 | Trip type: Family
0/1 found this review helpful

Today I went with friends and their younger siblings to the swimming pool located inside this hotel. Little did i know all the rules and how horribly we would be treated by the lifeguards. First they wouldnt let us into the pool, Second we just get into the pool and they pull us out for an "adult" swim- other young... more

Management response from
Kathryn Berkhimer, Owner & Management

Dear hiimbob, Thank you for giving us your feedback about your recent stay at the Holiday Inn Dulles Airport. We are extremely regretful that you did not enjoy your experience when staying with us, especially your time spent at the pool. However, we would like to explain some of our pool policies to ensure everyone’s safety…. By law we have...

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1 of 5 stars
snowranger1   1 contribution
Sacramento
May 4, 2009 | Trip type: Couples
1/1 found this review helpful

We arrive at what Hotwire (first mistake) rated as a 3 star hotel. When we checked in, we were given a room in what was obviously an old motor lodge with what were exterior doors. The doors were bolted shut and the room looked as if it hadn't been renovated since the 90's and we had to fight our way... more

Management response from
Kathryn Berkhimer, Owner & Management

Dear snowranger1, Thank you for taking time to write a review for the Holiday Inn Dulles. We take our guests feedback very seriously and appreciate the time you took to write this review. Having said that, we are extremely regretful your stay was not satisfactory. We take guest satisfaction very seriously and are looking into the details of your review...

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2 of 5 stars
apdva   6 contributions
apdva
Jan 9, 2009
1/1 found this review helpful

I chose this hotel because it was featured as a fly and drive hotel. I had a flight at 5:30 AM. This was the cheapest hotel I could find that had a 4 AM shuttle. (Note to self: $10 is not worth it.) . I told the front desk that I needed a 3:45 AM wake-up call. He told me... more

Management response from
Kathryn Berkhimer, Owner & Management

Dear apdva, Thank you for your recent review you posted about your recent stay at the Holiday Inn Dulles Airport. We take all of our reviews very seriously and appreciate the time you took to give us your feedback. Having said that, we are extremely regretful you did not enjoy your experience with us at the Holiday Inn Dulles Airport....

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4 of 5 stars
Limosine   10 contributions
Tokyo, Japan
Oct 22, 2008 | Trip type: Couples
0/1 found this review helpful

My wife and I stayed after coming on an early flight. I rang the hotel and they allowed us to check in at 11am which was great. We didn't realise there was a free shuttle and paid $16 for the 7 min cab ride. Staff at check-in were very courteous, as were restaurant staff. Great buffet breakfast with DIY waffles... more

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2 of 5 stars
deych00   19 contributions
Detroit
Oct 1, 2008 | Trip type: Business, Solo travel
1/1 found this review helpful

This supposedly 3 star hotel should be downgraded to a 1 star hotel. Just because you have a pool and exercise room, doesn't make you a 3 star. I generally don't like to book something blindly which is what you end up doing using Hotwire.com, but I needed something cheap for 2 nights for my business trip. I'll say positives... more

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5 of 5 stars
rcampbell127   1 contribution
rcampbell127
Aug 12, 2008 | Trip type: Business, Solo travel
0/1 found this review helpful

The stay was wonderful. I have come to expect a clean and neat room, great service, and conveniences. The experience surpassed all of my expectations. The a/c was awesome, took hardly any time to completely cool down my room. They had any and every amenity I had forgotten. They even had pillow service. You could actually call down to the... more

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Holiday Inn Washington-Dulles Int'l Airport Also Known As

  • Holiday Inn Dulles
  • Dulles Holiday Inn
Address: 45425 Holiday Drive, 1000 Sully Road, Dulles, VA 20166
Dulles Hotels Holiday Inn Washington-Dulles Int'l Airport
3.0/5.0
39