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Comfort Inn

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890 Willis Ln., Culpeper, VA 22701
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Comfort Inn
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Comfort Inn
Comfort Inn
Comfort Inn
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43 reviews from our community

Traveler rating
    10
    7
    11
    6
    9
See reviews for
9
11
4
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Bellefonte, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 4 weeks ago

Only one complaint about our stay. The non-smoking rooms are on the right side of the building, however so is the area where the employees smoke. I would suggest the smoking area be moved to the other side of the building. Otherwise our stay was comfortable and the front desk staff was friendly and very helpful with directions to local... More 

Was this review helpful? Yes
MildedMinor, Front Office Manager at Comfort Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Senior Contributor
40 reviews 40 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 7, 2015

Because I always travel with my dog, I needed to find a hotel that was pet friendly. We arrived shortly before 6 pm on a Saturday and had no problem getting a room. I ended up with a king size room which was well used, but clean. It smelled like someone had Febreezed the heck out of the room, though!... More 

Was this review helpful? Yes
MildedMinor, Front Office Manager at Comfort Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Philadelphia, Pennsylvania
Top Contributor
138 reviews 138 reviews
34 hotel reviews
50 helpful votes 50 helpful votes
1 of 5 stars Reviewed December 26, 2014

My title for this review covers most of important traits for this place. My mind is trying to permanently block out of my memory the less favorable traits. I arrived after dark after having been on the road all day in nasty weather. The woman at the front desk was pleasant and helpful. The only positive thing about this hotel.... More 

Was this review helpful? Yes
MildedMinor, Front Office Manager at Comfort Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Long Valley, New Jersey
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed October 12, 2014

We were in town for a wedding and had booked the room through the "group" - at a "premium" price! Room had a strong unpleasant odor - they tried to cover it up with room deodorizer but it only made it worse! Asked for another room but they only had one left and it was a smoking room. Unfortunately there... More 

Was this review helpful? Yes
MildedMinor, Front Office Manager at Comfort Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 8, 2014

We stayed overnight on a weekday. Pet friendly was our first priority, Choice hotel points also valued. We had a large, clean comfortable room. The staff was helpful, but I particularly liked the setting for a motel convenient to the highway. There was a gazebo, a pond to walk the dog around, and the place had a nice suburban feel.

Was this review helpful? Yes 1
MildedMinor, Front Office Manager at Comfort Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Richmond, VA, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed September 30, 2014

I booked a room at this hotel last minute for a wedding I was attending. The only rooms that were still available were smoking rooms, so I expected there to be a smokey odor and had to book it because I had no choice. Upon arrival, there were actually cigarette burns and food stains on the comforter. The "food" stains... More 

Was this review helpful? Yes
MildedMinor, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

2 reviews
5 of 5 stars Reviewed September 23, 2014

We had a wonderful experience! The General Manager along with her staff were fantastic! Our room was ultra clean. The were very gracious and nice. We will definitely be back. The General Manager & staff went out of their way to make sure we were comfortable.

Was this review helpful? Yes
MildedMinor, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Tennessee
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 22, 2014

The good: quiet (room 224), comfortable bed and pillows, great towels, good shower. The bad: main lamp to the room did not work, the light over the bathroom sink needed to be turned on/off 5-6 times each time before it would stay on, had to go to front desk for toilet paper as there was only about 1/10th of roll... More 

Was this review helpful? Yes
MildedMinor, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Saint Augustine Beach, Florida
Top Contributor
192 reviews 192 reviews
42 hotel reviews
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed June 12, 2014

We were in transit so only stayed one night but this would be a nice base if we were taking in area attractions. The rooms are large and very clean. I need handicap assist and these rooms have easy to enter walk-in showers and are large enough even with a king size bed for a wheelchair. I didn't use it,... More 

Was this review helpful? Yes 2
MildedMinor, General Manager at Comfort Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

massaponex
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 13, 2014

Upon our visit back to Culpeper virginia we chose a choice hotel to eearn rewards points and stayed at the comfort inn. At 100 a night after tax we should have gone to the holiday Inn where it is newer and much nicer. We were woken the bext morning at 945 when check out is 11 by housekeeping whom she... More 

Was this review helpful? Yes 1
MildedMinor, General Manager at Comfort Inn, responded to this review

Thank you so much your feedback about your stay at the Comfort Inn-Culpeper. I do apologize to hear that your stay wasn’t very pleasant with us. This comment will be share in our next staff meeting. We are also working on building a stronger customer service level with each and every guest. Hopefully you will give us another opportunity on... More 

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