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BEST WESTERN Mountain View

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820 East Madison Street, Covington, VA 24426
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BEST WESTERN Mountain View
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BEST WESTERN Mountain View
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139 reviews from our community

Traveler rating
    21
    33
    33
    30
    22
See reviews for
41
40
9
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for BEST WESTERN Mountain View
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Virginia Beach, United States
2 reviews
3 of 5 stars Reviewed October 21, 2013

The room was clean and the linens were without any fragrance or chemical odors, however the room had a smell of cleaning agents. The receptionist did go out of her way to find a room with the least amount of odor, but still required an open door and an air cleaner to remove most of the odor.

Review collected in partnership with Best Western

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CovingtonLodging, Public Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Samuel, Thank you for your response, we are sorry that the cleaning chemicals that we use tampered with your room experience! We actually need these comments for our housekeepers; they get immunized to the smell of the chemicals that they cannot smell the difference! I apologize that this happened in your room and I have sent this information to... More 

Virginia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 19, 2013

We stayed here Oct 12. The room was very comfortable. The bathroom was small but clean. The shower was so nice and hot with great water pressure. The towels were clean and fluffy. The beds were comfortable. I thought everything was very clean and well-maintained. All of the staff we encountered were super-friendly and helpful. The complimentary hot breakfast was... More 

Was this review helpful? Yes 1
CovingtonLodging, Public Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Jinker, Thank you for your review of our hotel! We really appreciate the positive comments that you shared! In regards to the lounge, I have forwarded this information onto the General Manager for his evaluation and hope that on your next visit through Covington, that you will again, choose to stay with us! Thank you again and have a... More 

Yorktown, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 2, 2013

My family reserved the hall for a wedding sept.21. Made all arrangements before to have tables set, clean and ready by 7am that morning. We arrive at around 9am and people are eating in our space, tables that were out were unstable and floors were sticky with food and bathrooms were dirty. We complained to management there and nothing was... More 

Was this review helpful? Yes 1
CovingtonLodging, Public Relations Manager at BEST WESTERN Mountain View, responded to this review

Thank you for your review and I am sorry that you had such a difficult experience with the banquet area! I am aware that the General Manager has since contacted you and hope that you will again return to the hotel! Please let us know how the hotel itself was during your stay and if there is anything that we... More 

Travelers are raving about these Covington hotels

Portsmouth, Virginia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 29, 2013

I had read previous reviews on the noise issues on this property. Since I sleep with the TV on I did not think that this would be a problem. I was wrong The music coming from the attached bar was very loud and played late. I did the next day find one small sign (on the far end of the... More 

Was this review helpful? Yes 2
CovingtonLodging, Public Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Jen Felix, Thank you for your review, and I am extremely sorry that the music at the lounge was a disruption to your stay! I am forwarding this review onto our General Manager for him to take action at the bar! Thank you and have a wonderful Happy New Year! Cary More 

Pasco, Washington
1 review
3 of 5 stars Reviewed September 27, 2013

I was in town to attend meetings at the Greenbrier, and wanted to stay somewhere close that was also economical. The hotel was in good condition and had nice and hot showers, which is very important on those long business trips. The breakfast was excellent!

Review collected in partnership with Best Western

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burke, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 23, 2013

The Hotel room was not clean. I was horrified that the sheets looked as if it had not been changed. There was hair clipping left all around the sink area. When I reported it to the front desk, I did not really get an apology from the front desk person!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
VA
Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 20, 2013 via mobile

We checked in to find out the hotel is more of a motel. Stairs all along outside and you have to look for your room and try to park outside of it. Got to our room and you can smell the oder. I don't know what it was but it was musky and smelled old. This place is way overdue... More 

Was this review helpful? Yes 1
AVON
Top Contributor
54 reviews 54 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed September 10, 2013

My husband and I stayed here on our way back from a road trip to see family in the Norfolk, Va., area. This property is an old hotel that has been remodeled & will take you back a few years. The biggest drawbacks are that the bathrooms are tiny! I mean t-i-n-y! Luckily, your sink is located outside this very... More 

Was this review helpful? Yes
CovingtonLodging, Public Relations Manager at BEST WESTERN Mountain View, responded to this review

Thank you so much for your stay at our hotel! We love hearing how your stay was and hope that we can provide you another opportunity down the rode to join us for your overnight accommodations! We are in the beginning stages of a three year plan to completely renovate our property, starting with the guest rooms, so we hope... More 

West Chester, United States
2 reviews
3 of 5 stars Reviewed September 8, 2013

The hotel facilities are about average for BW hotels, certainly acceptable. The restaurant, on the other hand, is a disaster. Food was improperly prepared (What part of "medium rare" rib roast don't you understand? How can you ruin a fried egg? They found a way). We spent the meal joking with the couple at the next table about the "quality".... More 

Review collected in partnership with Best Western

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2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 5, 2013

I stayed here for my friend's family reunion. This is by far the cleanest hotel I've stayed in. I'm not fond of hotel rooms that allowed smoking so I asked for a non-smoking room and was accomodated without hesitation. The extremities didnt do the hotel any justice. It's outdated and made the hotel look suspicious. It could use a little... More 

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