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BEST WESTERN Mountain View

820 East Madison Street, Covington, VA 24426
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BEST WESTERN Mountain View
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BEST WESTERN Mountain View
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127 reviews from our community

Traveler rating
    20
    30
    30
    28
    19
See reviews for
38
38
9
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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There are newer reviews for BEST WESTERN Mountain View
See the most recent reviews
Brooklyn, United States
2 reviews
2 of 5 stars Reviewed August 11, 2014

The young lady at the reception desk was new and needed time to rectify a problem at check-in but did so. Another question, about the promotion offered now, was promised to be answered but in the 2 nights we were there it was not. The hotel was unsanitary and had an odd odor. We had 2 rooms so it wasn't... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Guest, First of all, thank you for your review! If our patrons did not leave these reviews, we would never know what we were doing wrong! We are proud to say that we are working hard to improve our hotel and our on-site restaurant, and do hope that you will visit us again on your next trip through Covington,... More 

Jefferson, Pennsylvania
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 31, 2014

Could not sleep until 1:30am when the DJ stopped playing in the bar. Even with the TV and fan on and a pillow over our heads, the base reverberated through the room. When we complained and asked to be moved, the only rooms available were smoking. We made advance reservations requesting a quiet room as we had to get up... More 

Was this review helpful? Yes
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Guest, We thank you for your review of our hotel, and do take note to the problems that you listed! We apologize for the inconveniences that were presented to you during your visit and want you to know that we, as a hotel, are working hard to improve in all areas. Thank you, Cary Linkswiler More 

Travelers are raving about these Covington hotels

Benton, United States
1 review
1 of 5 stars Reviewed July 29, 2014

Our rooms were not ready even though we arrived after check-in time. Because of this, we were late to a black tie event. We were told upon check-in that there is a bar in the hotel that "gets a little loud at night". I was not informed of this when I made the reservation. The hotel employee who checked us... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Guest. Thank you so much for your review of our hotel! We are sorry that your room was not ready when you arrived! We try our best to get all guests in their rooms as soon as possible! We also apologize for any inconveinces that you encountered during your stay! We have since entered into new housekeeping procedures for... More 

Bushwood, Maryland, United States
1 review
2 of 5 stars Reviewed July 28, 2014

If you enjoy outdated rooms that are smelly and do not mind living in a broken down shack , this hotel is for you. The workers all were very nice and apologetic for the things that went wrong. (We were moved to 3 different rooms in a 2 night stay) The place needs new upper management and updating

Review collected in partnership with Best Western

Was this review helpful? Yes
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Guest, Thank you for your review of our hotel! Please know that we are in the midst of a three-year renovation and upgrade project! Our guest rooms are coming along and looking great and we do hope that you will see the changes on your next visit through Covington, VA. Thank you, Cary Linkswiler More 

Logan, Ohio
Top Contributor
97 reviews 97 reviews
30 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed July 27, 2014

All rooms are accessible from the outside. We had a second-story smoking room because it was the only room left for the night. Pleasantly, the room did not smell stale. There seems to have been SOME renovations. The furnishings appeared new with a deep sink with gooseneck faucet and a gooseneck shower head. The vanity was very nice. Unfortunately, you... More 

Was this review helpful? Yes
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Guest, Thank you so much for your kind review of our hotel! We thank you so much for the detail that you provided to not only us, but to our future guests! We hope that you will continue to stay with us during your travels through Covington, VA. Thank you, Cary Linkswiler More 

Dyersburg, Tennessee
2 reviews
1 of 5 stars Reviewed July 21, 2014

I checked into this place on a Saturday night and come to find out after entering the room it was WAY bellow our expectations. The bottoms of the door to the bathroom had been chewed off. I was very allergic to something that was in this room, I notified the desk clerk and was either I could go to a... More 

Was this review helpful? Yes
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Guest, We thank you for your review and are in the midst of upgrading our property, including the doors in the bathroom! We hope that on your next visit through Covington, VA, that you may stop and take a look! Have a wonderful day. Thank you, Cary Linkswiler More 

Norman, Oklahoma
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 19, 2014

This was a nice motel with helpful friendly staff. The surrounding mountains were beautiful. Restaurant food was good. Friendly staff in the bar but karaoke started at 9:00 and it got very loud and busy with patrons not staying at the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Guest, Thank you so much for your kind review! We appreciate it so much, and hope that you will stay with us again on your next trip through Covington, VA. Thank you, Cary Linkswiler More 

Top Contributor
63 reviews 63 reviews
20 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed July 19, 2014

My husband and I have stayed here several times in the last couple of years. It's an older building that needs some updates but it is clean with ample parking. We are always put on the back side of the motel where the wifi is terrible. We couldn't really get it to work while we were there either. There is... More 

Was this review helpful? Yes 1
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Guest, Thank you for your review of our hotel! Please know that we are upgrading our hotel so that it is no longer just average! We are in the midst of a three year renovation plan, and hope that during your visits, you do notice the upgrades that are happening! Thank you, Cary More 

Easton
Top Contributor
151 reviews 151 reviews
25 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed July 18, 2014

There was nothing special about this hotel. Rooms are accessed from the outside, which is a turn off for some folks these days. That aside the rooms were nice... Average would best describe them. The few staff members I interacted with were polite, which is much appreciated. The area itself has some things to do, but the hotel location really... More 

Was this review helpful? Yes
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Guest, Thank you for review of our hotel! We do realize that having exterior entrances may be a turn off for some, but we are working hard to renovate as much of the hotel as possible to make it a great and more than one night experience for you the next time that your through our town! Thank you,... More 

Cincinnati, United States
1 review
4 of 5 stars Reviewed July 14, 2014

The hotel is a nice, standard room. I didn't rate it excellent because of a bad experience when I had previously reserved rooms for me, husband to be, family, wedding party & guests. There were discrepancies about the price I was originally given which led to unnecessary added stress, but it all worked out. As far as the staff here,... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Guest, Thank you so much for your response! We are very glad that everything was able to be worked out with the hotel! We appreciate so much that you have such nice words about our employees and look forward to seeing you on your next visit! Thank you, Cary Linkswiler More 

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Additional Information about BEST WESTERN Mountain View

Address: 820 East Madison Street, Covington, VA 24426
Phone Number:
Location: United States > Virginia > Covington
Price Range (Based on Average Rates): $$
Number of rooms: 77
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Also Known As:
Best Western Mountain View Hotel Covington
Best Western Covington
Covington Best Western

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