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BEST WESTERN Mountain View

2.5 of 5
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820 East Madison Street, Covington, VA 24426
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BEST WESTERN Mountain View
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Ranked #4 of 5 Hotels in Covington
A recent review
5 of 5 stars reviewed 1 week ago
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149 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Herndon, Virginia
Level Contributor
6 reviews
2 of 5 stars Reviewed 2 days ago NEW

I was there on 26-28 June and rethinking all that went wrong my score went from a 4 to a 2. I will not make the same mistake again by reserving a room through Booking.com. This is the first and last time. The motel had nothing from them. So I was stuck with a scooter in the back fourty because... More 

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Danvers, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Had to request a 2nd. room because toliet seat was very loose and when flushed would not quit running. Water in pool was way down. Internet would not work, TV would not work and there was a bug in our bathroom which was extremely tiny. In contrast to all of these problems, the breakfast was outstanding.

Review collected in partnership with Best Western

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Travelers are raving about these Covington hotels

Norfolk, Virginia
2 reviews
1 of 5 stars Reviewed 5 days ago NEW via mobile

The front desk was wonderful, Joann and night shift staff. However, on Friday and Saturday nights they have a band playing in the restaurant. It is so loud our entire family of four was up until after 2:00! My husband went to the front desk, and they apologized that there was nothing they could do. The owners want to band... More 

Was this review helpful? Yes
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Guest, Thank you very much for your review! We appreciate all feed back that we recieve, so that we can learn from our mistakes! Sincerely, Michael Keyser More 

Bristol, United States
1 review
2 of 5 stars Reviewed 1 week ago

The staff were nice staff and the bed was good. Several things did not work - water would not shut off, remote did not work, hairdryer did not work. The outdoor pool was dark blue, did not use it. The hotel is old and needs help.

Review collected in partnership with Best Western

Was this review helpful? Yes
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Guest, Thank you very much for your response! We appreciate all feed back, as it helps us grow! The color of the pool is painted Dark Blue, but it is perfectly fine to swim in. If anything is wrong with the room, we urge you to contact the front desk immediately so that we an fix the problem. We... More 

New Brighton, Pennsylvania
2 reviews
1 of 5 stars Reviewed 1 week ago

When we arrived at 4:15 room was not cleaned or ready. We left for dinner and came back room finally cleaned. Next day we attended an event at the Greenbriar only to come back to our hotel room NOT CLEANED AGAIN. I had to go to front desk and ask for towels and to have our garbage emptied. Very noisy... More 

Was this review helpful? Yes
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Guest, Thank you very much for your review of our hotel! It is with reviews like this that we learn and grow from our mistakes. After review your complaints I did find that we did discount your room due to not having your room ready by 2pm. We also gave both you and your guest a Free meal at... More 

1 review
5 of 5 stars Reviewed 1 week ago

If you need a quick place to stay overnight after traveling on the road...stay here. Very clean, price is good, view excellent, pol really clean and nice. Restaurant on premises is great...free breakfast...very, very friendly staff. Make sure you ask for David, the housekeeper. Just to say hello and meet a great guy.

Review collected in partnership with Best Western

Was this review helpful? Yes
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Guest, Thank you very much for such a great review! As you stated, David is a great employee and an asset to our staff! I will pass along your compliments! Thank you, Cary Linkswiler More 

Hobbsville, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Rooms were clean and the service was very good and they had a nice outdoor pool. There was a restaurant there that had very good food at a good price and the free breakfast was great. The outside areas were dirty, the air conditioner didn't work very good and music from the bar was terrible for me. They did have... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Guest, Thank you very much for your review! We appreciate all feed back and hope that during your next visit through Covington, VA, that you will stay with us again! Thank you, Cary Linkswiler More 

Lawrenceburg, Indiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We were disappointed in the price of this motel versus the amenities offered at other Best Western motels. It is not worth the price AAA we paid. They need to improve the area arround the motel to make it worth the current pricing.

Review collected in partnership with Best Western

Was this review helpful? Yes
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Guest, We thank you for patronizing our hotel and do hope that you will give us another try! WE are in the midst of a three-year property improvement plan and are concentrating now on the Exterior areas of the hotel, as well as upgrading the public areas. Thank you, Cary Linkswiler More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We had a great experience at Best Western. The pool is beautiful and fun! The bed was awesome, so comfortable!! Our room was very clean, and cool when we arrived. Also the staff was so helpful, and nice! Would def stay again!!

Review collected in partnership with Best Western

Was this review helpful? Yes
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Guest, Thank you very much for such a kind review! Its great to see all the hard work that we have been doing to upgrade the hotel being noticed by our guests! We do hope we will see you again at Best Western Mountain View. Thanks again, Cary Linkswiler More 

1 review
1 of 5 stars Reviewed 3 weeks ago

We stayed on a Friday night after riding the Blue Ridge Parkway. This hotel also has a bar that plays loud music way past time normal people go to sleep. The wi-fi did not work and all the attendant at the desk could say is "Well, it SHOULD work". The bath tub had a foot-long crack in it, and we... More 

Was this review helpful? Yes
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review

Dear Guest, Thank you for your recent review of our hotel. We apologize that we did not exceed your expectations. Please know that we are in the middle of at three-year property improvement plan to upgrade our facility as well as our guest rooms. We have noted your concerns for your guest rooms and are taking corrective measures to improve... More 

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