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Holiday Inn Express Covington

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701 Carlyle Street, Covington, VA 24426
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Holiday Inn Express Covington
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59 Reviews from our TripAdvisor Community

Traveler rating
    14
    19
    15
    4
    7
See reviews for
20
6
4
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Covington
See the most recent reviews
Wisconsin
Top Contributor
83 reviews 83 reviews
29 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 2, 2014

We stayed here 2 nights in February 2013. Slim-pickin's in this neck of the woods, but we were pleasantly surprised with our choice. The staff was extremely friendly, the hotel was quiet (keep in mind it's ON an interstate), the breakfast selection was great! Usual fast-foods near by, as well as a few chain restaurants. Hotel was clean, with great... More 

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Ga
Top Contributor
126 reviews 126 reviews
20 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed January 19, 2014

The reviews of this hotel seem a little harsh to me. We found the propety to be clean and relatively trouble free. The running toilets and through the wall HVAC were irritants but expected at this price point. The property has been renovated recently and appears fresh inside and out. The food quality was much better than any of the... More 

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Courtney B, Guest Services Representative at Holiday Inn Express Covington, responded to this review

I would like to thank you for wonderful comments you posted regarding our Holiday Inn Express in Covington, Virginia. We take pride in our hotel and I am glad we met your expectations. Our staff at Covington is one of the friendliest you will find. Thanks for visiting. More 

Rocky Mount, Virginia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 16, 2013

Checked in tonight and had to go to three different rooms before one was acceptable. By acceptable meant cleaned and free of odors. Way overpriced for the quality. The heaters are old and also there is nothing else in this area to attract.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Covington, responded to this review

Dear JEB985 , Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More 

Travelers are raving about these Covington hotels

Powhatan, Virginia, United States
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 23, 2013

This room was clean and the breakfast was good but for the cost I expected something a little more above average. The staff was friendly and everything was in order in the room. But the bed sheet was too small. The linens, pillows and coverlets were nothing special even though the price was the same as an upscale hotel. Will... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Covington, responded to this review

Dear Terri W, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The... More 

wv
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 8, 2013

Really, this rates somewhere between poor and average. First, we booked through expedia so I figured no problem. Wrong, first the desk person had the wrong credit card then said I had requested a special room on the 4 th floor which I did not. Finally, after some aggravation after a very long exhausting journey, we got the room. We... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Covington, responded to this review

Dear eernuts, Thank you for taking the time to convey your comments regarding your recent experience with us. It is always our goal to provide convenient and world class service to our guest. We apologize we were not able to exceed your expectations during your stay. Please be assured that these will be looked into and that your comments will... More 

Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 16, 2013

If you need to stay in Covington, do yourself a favor and drive to Lewisburg, WV (30 minutes West) or Lexington, VA (45 minutes East). HIE Covington is known for its horrible customer service and price gouging (My last stay was $170.00). The staff are unfriendly and trained to squeeze every last penny out of you. Air conditioning units do... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Covington, responded to this review

Dear Dan F, Thank you very much for sharing your experience with us. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am very disappointed to hear about your experience. I want to assure you that our hotel is very proud of its... More 

1 review
5 of 5 stars Reviewed August 13, 2013

Upon leaving, I realized we had not yet left a tip for the cleaning staff. I left a tip for two different rooms, which meant leaving a note to indicate which rooms. I put my wallet down to pick up the pen and paper...and walked out the door without realizing I'd left the wallet behind. I didn't realize it was... More 

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Vermilion, Ohio
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 31, 2013

It was storming...terrible so we were told they had a opening. from a hotel we stopped at first......now I know why....NO AIR. conditioning...it was July20th......97 degrees..hot and humid.....called down from bathroom because phone in bedroom didn't work.....bed was uncomfortable at least NO bedbugs!!!! I told them no air,,said nothing they could do..no other rooms........next morning I told the desk clerk... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Covington, responded to this review

Dear debbieraye, Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. I am concerned to read that your experience was not what you expected. I apologize for the inconvenience you had with... More 

Chillicothe, Ohio
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 22, 2013

Good points: Very quiet, didn't hear neighbors once Nice bedding/ clean linens Microwave and mini fridge were nice to have Nice TV Drawbacks: Our bathroom had strange dark red (rust?) staining behind the door Lots of spider webs in the closet (we had formal clothes to hang up) Very expensive

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Covington, responded to this review

Dear UtahandOhio, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the room amenities. However, We’re sorry we fell below your expectation regarding the bathroom cleanliness. We will address this point. I assure you the feedback of our hotel will be reviewed... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 25, 2013 via mobile

Not as bad as expected based on other reviews. Check in was quick, staff polite, room clean, everything worked, no complaints. I am a fairly picky traveler and am hard to impress, so I am impressed that I was impressed :-) Covington is a little off the beaten path, but has an old industrial charm. Meadwestvaco (paper mill) and outdoor... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Covington, responded to this review

Dear Ufito18, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Sincerely, Orlando A. Case Manager IHGCare More 

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