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All 5 Covington hotels

Holiday Inn Express Covington

2.5 of 5 Motel   |   701 Carlyle Street, Covington, VA 24426
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52%
Ranked #2 of 5 hotels in Covington
A recent review
5 of 5 stars Reviewed March 22, 2014
Megan C Fort Campbell, Kentucky
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  • Reviews (51)
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51 people have reviewed this hotel

Traveler rating
    12
    14
    14
    4
    7
See reviews for
15
4
4
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Hotel is absolutely horrible, needs sold to motel 8. Rooms stink, very outdated, heat/ac doesn't work. Very disappointed IHG!!!!! Called front dear for 10 minutes straight no answer, go to front desk and waited 15 additional minutes for someone, I'm leaving!!!!

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Covington, responded to this review

Dear SemperFi0311, Thank you very much for your recent stay with us. I am deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of product and for this reason your comments are very troubling and will certainly be looked into. I’d like to obtain some additional details regarding your... More

Fort Campbell, Kentucky
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2014 via mobile

We checked in and the girl at the desk was so sweet! We got a double bed room, and it was very nice. Super clean and comfy. The bathroom was also very clean and stocked nicely with shampoos and such. The breakfast was delicious. I would absolutely recommend staying here! The quality for the price you pay is great.

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Wisconsin Dells, Wisconsin
Top Contributor
56 reviews 56 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 2, 2014

We stayed here 2 nights in February 2013. Slim-pickin's in this neck of the woods, but we were pleasantly surprised with our choice. The staff was extremely friendly, the hotel was quiet (keep in mind it's ON an interstate), the breakfast selection was great! Usual fast-foods near by, as well as a few chain restaurants. Hotel was clean, with great... More

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Ga
Top Contributor
80 reviews 80 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 19, 2014

The reviews of this hotel seem a little harsh to me. We found the propety to be clean and relatively trouble free. The running toilets and through the wall HVAC were irritants but expected at this price point. The property has been renovated recently and appears fresh inside and out. The food quality was much better than any of the... More

Was this review helpful? Yes
Courtney B, Guest Services Representative at Holiday Inn Express Covington, responded to this review

I would like to thank you for wonderful comments you posted regarding our Holiday Inn Express in Covington, Virginia. We take pride in our hotel and I am glad we met your expectations. Our staff at Covington is one of the friendliest you will find. Thanks for visiting. More

Rocky Mount, Virginia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 16, 2013

Checked in tonight and had to go to three different rooms before one was acceptable. By acceptable meant cleaned and free of odors. Way overpriced for the quality. The heaters are old and also there is nothing else in this area to attract.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Covington, responded to this review

Dear JEB985 , Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

Powhatan, Virginia, United States
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 23, 2013

This room was clean and the breakfast was good but for the cost I expected something a little more above average. The staff was friendly and everything was in order in the room. But the bed sheet was too small. The linens, pillows and coverlets were nothing special even though the price was the same as an upscale hotel. Will... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Covington, responded to this review

Dear Terri W, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The... More

wv
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 8, 2013

Really, this rates somewhere between poor and average. First, we booked through expedia so I figured no problem. Wrong, first the desk person had the wrong credit card then said I had requested a special room on the 4 th floor which I did not. Finally, after some aggravation after a very long exhausting journey, we got the room. We... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Covington, responded to this review

Dear eernuts, Thank you for taking the time to convey your comments regarding your recent experience with us. It is always our goal to provide convenient and world class service to our guest. We apologize we were not able to exceed your expectations during your stay. Please be assured that these will be looked into and that your comments will... More

Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 16, 2013

If you need to stay in Covington, do yourself a favor and drive to Lewisburg, WV (30 minutes West) or Lexington, VA (45 minutes East). HIE Covington is known for its horrible customer service and price gouging (My last stay was $170.00). The staff are unfriendly and trained to squeeze every last penny out of you. Air conditioning units do... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Covington, responded to this review

Dear Dan F, Thank you very much for sharing your experience with us. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am very disappointed to hear about your experience. I want to assure you that our hotel is very proud of its... More

1 review
5 of 5 stars Reviewed August 13, 2013

Upon leaving, I realized we had not yet left a tip for the cleaning staff. I left a tip for two different rooms, which meant leaving a note to indicate which rooms. I put my wallet down to pick up the pen and paper...and walked out the door without realizing I'd left the wallet behind. I didn't realize it was... More

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Vermilion, Ohio
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 31, 2013

It was storming...terrible so we were told they had a opening. from a hotel we stopped at first......now I know why....NO AIR. conditioning...it was July20th......97 degrees..hot and humid.....called down from bathroom because phone in bedroom didn't work.....bed was uncomfortable at least NO bedbugs!!!! I told them no air,,said nothing they could do..no other rooms........next morning I told the desk clerk... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Covington, responded to this review

Dear debbieraye, Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. I am concerned to read that your experience was not what you expected. I apologize for the inconvenience you had with... More

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Additional Information about Holiday Inn Express Covington

Address: 701 Carlyle Street, Covington, VA 24426
Phone Number:
Location: United States > Virginia > Covington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Covington 2.5*
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Also Known As:
Holiday Inn Express Covington Hotel Covington
Holiday Inn Covington
Covington Holiday Inn

35 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Covington is a great hotel surrounded by the beautiful Virginia mountains. Built in 1999, this is a 4 story interior corridor hotel offers 63 guest rooms. Our hotel features a fitness room with treadmill, a bicycle and stepper. There is also a coin operated washer and dryer on the property. In addition, we offer a deluxe complimentary continental breakfast serving hot items. All of our guest rooms feature an in room coffeemaker, iron & ironing board, 27 inch TV, free HBO/ESPN, in room hair dryer and all of our rooms have microwave/refrigerators, three telephone. The Holiday Inn Express also has an indoor pool with whirlpool, and features a limited number of rooms with in-room jacuzzi. We have a meeting room which can be used for both personal/leisure and corporate needs. Downtown Covington is within 2 miles and we have several nice restaurants nearby. High speed internet available in rooms. Visit Covington, VA and stay smart at the Holiday Inn Express Hotel. ... more   less 
Number of rooms
63

Questions & Answers

Questions? Get answers from Holiday Inn Express Covington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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