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Comfort Suites Southpark

Certificate of Excellence
2.5 of 5
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931 South Ave, Colonial Heights, VA 23834
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Comfort Suites Southpark
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154 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 2 days ago NEW

I mistakenly booked the wrong night of my trip thru Choice Hotels.com and the manager was gracious enough to understand my dilemma and will refund the charges as a courtesy. The manager and staff were very helpful...thank you!

Helpful?
Thank Keith D
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thanking for being an Elite Gold Choice Privileges member and for choosing the Comfort Suites-Southpark for your lodging accommodations. I'm sorry that you didn't get the opportunity to stay with us. I understand that you made the reservation for the wrong date, and that’s why you were charged a no-show penalty. However, I understand that accidents do happen sometime, and... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Very nice,big rooms,staff was very polite& helpful,i would highly recommend them to my friends,very beautiful inside,lobby was eleagent,had fireplaces,swimming pool,hot tub ,fittness room,wifi,free breakfast! Great food,good coffee,I'm impress!! Nanciee!thanks for everything!!

Helpful?
Thank Nanciee B
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thank you so much for your review of our hotel! I am happy to hear that during your short stay with us you encountered our friendly and helpful staff! Our staffs are definitely major assets to our property, and we are so lucky to have them. I am also happy that you were impressed with our lovely guest rooms and... More 

Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

I was very pleased with my stay here. Room was very clean and nicely decorated. Nice large bathroom with plenty of towels and I loved the walk in shower. They also supply soap for facial and another bar for body. We had a king room with a view of the river. The breakfast bar had fresh grapefruit which I enjoyed.... More 

Helpful?
Thank RhodamineRed
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thank you for taking the time out of your busy schedule to write a review of our hotel. I am so very pleased to hear that you would definitely return to our hotel if you were in the Colonial Heights area. Our One Bedroom Balcony King or Two Queen Suite, is definitely a well equipped room, and I am so... More 

Silver Springs, Florida
Level Contributor
265 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed December 20, 2015 via mobile

We were attending a wedding in the area, and this was one of the recommended hotels. On check-in, the evening desk clerk was so busy listening to her iPod that she almost couldn't be bothered to check is in. The room was clean enough and the breakfast was pretty good. One day, our room wasn't cleaned. The hotel was not... More 

Helpful?
Thank HoopFL
ManagementTeamGM, Manager at Comfort Suites Southpark, responded to this review

Dear Guest, We apologize for the bad impression of our staff. Guest satisfaction is very important to us. We appreciate this valuable feedback so that we can continually improve our services and provide outstanding service to all of our guests. Thank you for your business and we hope you stay with us again, so that we may not only meet... More 

Newport News, Virginia
1 review
5 of 5 stars Reviewed December 16, 2015 via mobile

Came down from Newport news for my cousins VSU graduation and the hotel was amazing from the breakfast , the rooms and the front desk girl Aja she was very kind and had a wonderful personality. Very pretty too Christine was very nice at checkout to would definitely recommend a stay here

Helpful?
Thank Jasmine M
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thank you for taking the time to tell us about your recent stay. We are very excited that your experience was a perfect "5". We feel honored to receive compliments from discerning travelers such as you. We very much appreciate your glowing ratings for the hotel's staff and amenities we had to offer you while during your stay with us.... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 14, 2015 via mobile

A few of us came down for some business and from the moment of check in, it was a bad experience. The front desk clerk Alias was absolutely rude and disrespectful! The whole time during check in she left her headphones in her ear.. After getting to our room, we found several stink bugs and some other fly/bug type insects.... More 

Helpful?
Thank ZachAttack15
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thank you for taking the time to tell us about your recent stay. We are very disappointed that your experience was less than a perfect "5". I'm so sorry that you check in process with Aisia wasn't as pleasant. As a team, we are well aware of what is important to guests which is why we choose to go above... More 

Land O Lakes, Florida
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed December 10, 2015

To much my surprise it was so beautiful when we walked in. Roomy decorated in Christmas decor. Aisha the hotel clerk was very kind and personal. She helped me get my computer to work on wifi. Breakfast area was very clean and had a great assortment of foods. The hostess was very nice also. Our room was very roomy. What... More 

Helpful?
Thank rtpresident
ManagementTeamGM, Manager at Comfort Suites Southpark, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. We are so glad you enjoyed your stay with us and we thank you for your business. Sincerely, Hotel Management More 

Los Osos, California
1 review
5 of 5 stars Reviewed December 7, 2015

This hotel is super clean and up to date. The front desk personnel were very helpful. I especially liked the fitness center, including the pool and hot tub. The complimentary breakfast was a real breakfast, not just a few rolls and coffee. If you are visiting the Petersburg battlefield, stay here.

Helpful?
Thank Gregory H
ManagementTeamGM, Manager at Comfort Suites Southpark, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay with us. Thank you for your business and we look forward to your next stay! Sincerely, Hotel Management More 

Winterville, North Carolina
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 29, 2015

Great all around experience. Surrounding area is beautiful. Cheryl, the hotel manager is very friendly and knows her guests by name. She goes out of her way to make guests feel welcome and at home. Marisol, Latasha, and Usman are professional, warm and welcoming. Lastly, I'd like to mention the friendly breakfast lady that anticipates guest's needs and keeps the... More 

Helpful?
Thank jojoz2
ManagementTeamGM, Manager at Comfort Suites Southpark, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay with us. Thank you for your business and we look forward to your next stay! Sincerely, Hotel Management More 

Orlando, Florida
1 review
1 of 5 stars Reviewed November 21, 2015

When we arrived at this hotel, there were only 3 cars in the parking lot and no one but my husband and I checking in. We were given a room on the third floor, but found luggage and other items already in the room. We were given another room and the toilet backed up. When my husband asked for assistance... More 

Helpful?
Thank Bernie S
ManagementTeamGM, Manager at Comfort Suites Southpark, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.... More 

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