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Comfort Suites Southpark

Certificate of Excellence
2.0 of 5
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931 South Ave, Colonial Heights, VA 23834
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1 room 1 guest
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Comfort Suites Southpark
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135 Reviews from our TripAdvisor Community

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Traveler rating
    79
    32
    12
    9
    3
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39
19
10
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (33)
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Arlington Heights, IL
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed yesterday NEW

Bathroom is really run down and in need of upgrade, rest of the room is fine. Here for business, so I'm only here at night, breakfast was your typical Comfort Suites/Inn breakfast. Check inn was fine, and front desk was helpful when myself and another guest couldn't get the wifi to work on our phones.

Was this review helpful? Yes
Scottsdale, Arizona, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

I selected this hotel because I am an Elite Gold Member and this facility had all of the amenities and location that I desired. I paid in full up front. Unfortunately, my wife suffered a severe cut on her leg prior to our arrival. We were in Ohio and had to return to Arizona to our home. The manager was... More 

Was this review helpful? Yes
Los Angeles, California
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I were celebrating our 5th wedding anniversary and the two ladies at the front desk made our stay wonderful. Cheryl and Selai upgraded our room to a Jacuzzi suite so that we could enjoy a romantic stay. Thank you for making everything perfect for us. The amenities were fantastic as well: pool, hot tub, snack center and... More 

Was this review helpful? Yes
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thank you so much for spending such a special time with us! On behalf of our entire Team at the Comfort Suites Southpark, I would like to thank you for taking the time to share your positive experience about your recent stay with us and on TripAdvisor! We are thrilled that you enjoyed your stay, and also humbled to receive... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

The inside of hotel is nice and clean. However there is only one elevator and it's very shaky and needs cleaned, badly. Room was large and comfortable with refrigerator and microwave. Bad points you have a very nice balcony with a view of a mountain of trash and construction, smell HORRIBLE. Also our balcony has a nest of yellow jackets... More 

Was this review helpful? Yes
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thank you for taking the time to comment on your stay. I'm sorry but yes, the hotel is only equipped with one elevator. However, according to the building codes our one elevator meets the requirement for our hotel size based on the number of rooms in the hotel. Our elevator is serviced on a quarterly basis to insure that it... More 

morgantown, wv
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Staff was extremely helpful and friendly. Room was clean and quiet. It has an indoor pool. Breakfast was plentiful and decent. Close enough to the interstate and several restaurants. It is also within 10 miles of Fort Lee.

Was this review helpful? Yes
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thank you so much for being a loyal return customer of ours!!! I am so proud of our staff for making you feel so welcome, and accommodating you during your stay. I am delighted to hear that you really enjoyed our complimentary hot breakfast. We definitely never want our guests to go hungry, so I am happy that you felt... More 

Plantation, Florida, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel is nice in general. My personal stay was not as great, but it wasn't terrible. The room was decent in size (two queens and a sofa bed) but the bedding had some small stains that made my friends feel queasy. The room had a slight odor, as well as the hallways. Overall not a bad experience, especially if... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Comfort Suites Southpark, responded to this review

Dear Ryan, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. we appreciate your business and look forward to your next stay. Sincerely, Hotel Management More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago

Stayed here overnight with a buddy and our children to break up a six-hour drive to the beach. Compared to the great customer service at the beach hotel where we spent most of our vacation, I noticed immediately that the staff member behind the desk neglected to make eye contact with us most of the time (even when no guest... More 

Was this review helpful? Yes
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thanking for choosing the Comfort Suites for your lodging accommodations, however I'm so sorry that your check in process wasn't as friendly as we are accustomed to greeting all of our guests. As a team, we are well aware of what is important to guests which is why we choose to go above and beyond for each one of them.... More 

Waynesboro, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

First of all...we only stayed for one night as a place to sleep on a long trip. That being said, it was ok. Upon arrival I actually had to go look for a front desk clerk...which I found on her cell phone in the facility laundry area across from the managers office. The pool and whirlpool were good...but they didn't... More 

Was this review helpful? Yes
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

We thank you for your visit and candid feedback. I'm sorry that the front desk representative wasn't able to greet you as you first entered the building. She was actually on the phone with the maintenance engineer and trying to get his assistance in resolving an electrical issue. I'm happy that you were able to take a splash in the... More 

Dover, Delaware
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

When checking into the hotel, I was greeted with a smile by Christie who was working at the front desk. She was very cordial and efficient. I was given my card key, 2 cold bottle waters and Christie told me if there was anything that I needed to please let her know. I had a very good feeling about this... More 

Was this review helpful? Yes 1
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Dear Mrs. Cynthia! I greatly appreciate your outstanding review of the hotel!! I am happy to hear that the front desk representative Christie, made you feel very welcomed upon checking into the hotel, and offered you two cold bottles of water to help quinch your thirst after a long day of traveling on the road. Thank you for notcing that... More 

2 reviews
5 of 5 stars Reviewed July 29, 2015

Superb staff and customer service. Front Desk Clerk Cheryl has marvelous customer service skills. She went above and beyond her duties to help all checking in. Thank you so much. The world we live in now customer service is just a job to some. I really appreciate your kind spirit and warm attitude. Rooms are nice and clean. Would recommend... More 

Was this review helpful? Yes
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Dear Mrs. Latoyia: On behalf of our entire team at Comfort Suites Southpark, I would like to thank you for taking the time to share your postive experience about your recent stay with us and on Trip Advisor! We are thrilled that you enjoyed your stay, and also humbled to recieve such glowing ratings from you. Your comments about the... More 

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