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Comfort Suites Southpark

Certificate of Excellence
2.0 of 5
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931 South Ave, Colonial Heights, VA 23834
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Comfort Suites Southpark
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Certificate of Excellence
A recent review
3 of 5 stars reviewed yesterday
redheadmom23 Herndon, VA
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124 Reviews from our TripAdvisor Community

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Traveler rating
    75
    31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Herndon, VA
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed yesterday NEW

The staff were very friendly and helpful. The hotel is a bit worn, but not so much as to make you feel uncomfortable about staying overnight. As other reviews have stated, it is conveniently located near the mall and plenty of chain restaurants (both fast and sit down). The only downside is its proximity to the land fill. At night,... More 

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Washington DC, District of Columbia
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is conveniently located in Colonial Heights near shopping and restaurants. it is only about a 10 minute drive to Ft Lee. The hotel staff was friendly and the hotel is very appealing, clean and comfortable. We had a balcony room and although it was nice the view was more of the parking lot than the lake. That is... More 

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ManagementTeamGM, Manager at Comfort Suites Southpark, responded to this review

Dear Suzan, We are thrilled you had a nice stay with us and found our hotel to be very appealing. We appreciate the feedback and your business. We hope you stay with us again in the future should your travels bring you back to the area. Sincerely, Hotel Management More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Only stayed one night. Very nice staff at the front desk. Friendly and helpful. Knew the area and they were able to give us instant directions to our next stop (Petersburg battlefield ). Rooms were clean and spacious. Air worked great as I always sleep in a cold room. There were some little things that needed attention- minor repairs not... More 

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ManagementTeamGM, Manager at Comfort Suites Southpark, responded to this review

Dear David, Thank you for reviewing our hotel. We are pleased you enjoyed your stay with us and that you found our staff to be friendly. Thank you for your business we hope you stay with us again should your travels bring you back to the area. Sincerely, Hotel Management More 

Huntsville, Alabama
Level Contributor
102 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The management and staff were welcoming. The rooms truly needed to be upgraded. Very worn in places with the carpet, edges of the furniture were starting to show a lot of wear (paint/varnish worn off), and the bathroom had areas where the flooring was coming up. The floor in front of the elevator on the 3rd floor needed to be... More 

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comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thank you so much for spending such a special time with us! I am so proud of our staff for making you feel welcome, and accommodating you during your stay. I thank you for taking the time to leave your comments and suggestions for us. We have several renovations projects that are going to be taking place in the upcoming... More 

Wellsboro, Pennsylvania
Level Contributor
38 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The woman that checked us in was GREAT! When we asked if she had any more extra plain water instead of the flavored she went and got some free of charge for us and apologized. She was AMAZING! The room was great! The bed was sooooo comfy and the pillows were pretty good.The room was spacious and really comfy. I'd... More 

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ManagementTeamGM, Manager at Comfort Suites Southpark, responded to this review

Dear Guest, Thank you for telling us about your visit with us. We are pleased that you enjoyed the staff member that checked you in. We will be sure to pass that on to her. We are glad you enjoyed the room. Thank you so much for your feedback. Thank you for your time. We hope to see you again... More 

Pittsburg, Kansas
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed June 20, 2015

I have seen reviews from Trip Advisors on this hotel , but ours was so different! The lady I talked to on the phone was very nice and we discussed room choices. When we got there, Porcha was so not friendly that it was overwhelming! She acted like she didn't care whether we stayed there or not. Not only did... More 

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comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thank you for taking the time to tell us about your recent stay. We are very disappointed that your experience was less than a perfect "5".I am happy to hear that he front desk representative you initially spoke to was very friendly, and you were able to discuss all of the different room choices hat you could choose from However,... More 

Cincinnati, Ohio
1 review
5 of 5 stars Reviewed June 18, 2015

The management and staff always great you with a smile whether you are checking in or just passing them in the hallway. Everyone is very pleasant and easy to talk to. The maid staff does an excellent job in keeping the room clean and stocked with the essentials (clean towels, toiletries, cups, etc.). I've stayed at other Comfort Suites over... More 

Was this review helpful? Yes
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thank you so much for your fantastic review of our hotel! I am so happy to hear that our staff was awesome, and provided you with a WOW can do attitude! They certainly work very hard to make sure that all of our guests are well taken care of, and feel right at home when visiting. I am delighted to... More 

Athol, Massachusetts
1 review
5 of 5 stars Reviewed June 15, 2015

I did not have the pleasure of staying at this hotel, but spoke with the staff many times. They were very kind, courteous and eager to help me with my unfortunate situation. We had planned a trip down south to visit family and were going to be traveling through this area. Shortly after we booked our room online we had... More 

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comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thank you so much for taking the time out of your busy schedule to write a wonderful review of our hotel! I am so happy to hear that you were impressed my staff professionalism while during your several encounters with them. We like to ensure that our guests feel welcomed from the time they initially called the hotel to reserve... More 

Kuwait
1 review
5 of 5 stars Reviewed June 15, 2015

I had a wonderful stay at the Comfort Suites Southpark. I am completely amazed at the wonderful breakfasts provided; more than just coffee, fruit and yogurt. There were cereals, eggs with sides changing daily, waffles if you wanted them, fruit, a variety of danishes. The service in all areas were superb, not only in the room but also in the... More 

Was this review helpful? Yes
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thank you for taking the time to tell us about your recent stay. We are very thrilled that your experience was a perfect "5".We strive for excellence in all aspects of the hospitality that we provide and the special amenities are just one of the many features that we offer to our guests to make their stay not only comfortable... More 

Minneapolis, Minnesota
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 5, 2015

We enjoyed this location so much we stayed there TWICE on our latest trip. The Suites room set-up is ideal because of the sleep sofa. This gives a family of 5 a bit more room without the need for an airbed. We stayed 2 nights on the 1st leg of our journey to visit old friends in the Dinwiddie/Colonial Heights... More 

Was this review helpful? Yes
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

I greatly appreciate your outstanding review! We are proud to be your preferred hotel of choice when staying in the Colonial Heights, VA. Its always a pleasure to know that our guests choose our hotel because of the location and the team members they encounter. As a team, we are well aware of what is important to guests which is... More 

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