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Comfort Suites Southpark

Certificate of Excellence
2.5 of 5
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931 South Ave, Colonial Heights, VA 23834
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1 room 1 adult
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Comfort Suites Southpark
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157 Reviews from our TripAdvisor Community

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Managua, Nicaragua
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

On January 9th we stayed at Comfort Suites Southpark for one night. The room advertised two queen beds and a sofa bed, great for our family of 5. However the sofa bed had a very thin "mattress" which made it impossible to lie on it unless you are an Indian Fakir and are used to sleeping on nails. A regular... More 

Helpful?
Thank mantiljo
ManagementTeamGM, Manager at Comfort Suites Southpark, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. We apologize for any dissatisfaction during your stay with us. We appreciate the valuable feedback and use this information to continually improve our services. Thank you for your business and we hope you consider staying with us again. Kind Regards, Hotel Management More 

Newport News, Virginia, United States
Level Contributor
2 reviews
3 of 5 stars Reviewed 1 week ago NEW

Great price for a good night's sleep good breakfast variety!!! Will stay again the next time I am in the area. Centrally located. Called a few times before arrival and the young lady was very helpful.

Helpful?
Thank Andrea J
ManagementTeamGM, Manager at Comfort Suites Southpark, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Warm Regards, Hotel Management More 

Towson, Maryland
Level Contributor
76 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed here a couple of times and am always pleased. The room was very clean and staff is friendly. I love the indoor pool and hot tub. I didn't pay more for the lake view but it looked nice.The location is walking distance to chain restaurants and 1/2 mile to the mall. They have a wonderful hot breakfast.

Helpful?
Thank bsdesigns9
ManagementTeamGM, Manager at Comfort Suites Southpark, responded to this review

Dear Guest, Thank you for the wonderful review. We are so pleased you enjoyed your stay with us. We look forward to your next visit. Sincerely, Hotel Management More 

1 review
5 of 5 stars Reviewed 1 week ago

I mistakenly booked the wrong night of my trip thru Choice Hotels.com and the manager was gracious enough to understand my dilemma and will refund the charges as a courtesy. The manager and staff were very helpful...thank you!

Helpful?
Thank Keith D
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thanking for being an Elite Gold Choice Privileges member and for choosing the Comfort Suites-Southpark for your lodging accommodations. I'm sorry that you didn't get the opportunity to stay with us. I understand that you made the reservation for the wrong date, and that’s why you were charged a no-show penalty. However, I understand that accidents do happen sometime, and... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Very nice,big rooms,staff was very polite& helpful,i would highly recommend them to my friends,very beautiful inside,lobby was eleagent,had fireplaces,swimming pool,hot tub ,fittness room,wifi,free breakfast! Great food,good coffee,I'm impress!! Nanciee!thanks for everything!!

Helpful?
Thank Nanciee B
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thank you so much for your review of our hotel! I am happy to hear that during your short stay with us you encountered our friendly and helpful staff! Our staffs are definitely major assets to our property, and we are so lucky to have them. I am also happy that you were impressed with our lovely guest rooms and... More 

Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 2, 2016 via mobile

I was very pleased with my stay here. Room was very clean and nicely decorated. Nice large bathroom with plenty of towels and I loved the walk in shower. They also supply soap for facial and another bar for body. We had a king room with a view of the river. The breakfast bar had fresh grapefruit which I enjoyed.... More 

Helpful?
Thank RhodamineRed
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thank you for taking the time out of your busy schedule to write a review of our hotel. I am so very pleased to hear that you would definitely return to our hotel if you were in the Colonial Heights area. Our One Bedroom Balcony King or Two Queen Suite, is definitely a well equipped room, and I am so... More 

Silver Springs, Florida
Level Contributor
265 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed December 20, 2015 via mobile

We were attending a wedding in the area, and this was one of the recommended hotels. On check-in, the evening desk clerk was so busy listening to her iPod that she almost couldn't be bothered to check is in. The room was clean enough and the breakfast was pretty good. One day, our room wasn't cleaned. The hotel was not... More 

Helpful?
Thank HoopFL
ManagementTeamGM, Manager at Comfort Suites Southpark, responded to this review

Dear Guest, We apologize for the bad impression of our staff. Guest satisfaction is very important to us. We appreciate this valuable feedback so that we can continually improve our services and provide outstanding service to all of our guests. Thank you for your business and we hope you stay with us again, so that we may not only meet... More 

Newport News, Virginia
1 review
5 of 5 stars Reviewed December 16, 2015 via mobile

Came down from Newport news for my cousins VSU graduation and the hotel was amazing from the breakfast , the rooms and the front desk girl Aja she was very kind and had a wonderful personality. Very pretty too Christine was very nice at checkout to would definitely recommend a stay here

Helpful?
Thank Jasmine M
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thank you for taking the time to tell us about your recent stay. We are very excited that your experience was a perfect "5". We feel honored to receive compliments from discerning travelers such as you. We very much appreciate your glowing ratings for the hotel's staff and amenities we had to offer you while during your stay with us.... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 14, 2015 via mobile

A few of us came down for some business and from the moment of check in, it was a bad experience. The front desk clerk Alias was absolutely rude and disrespectful! The whole time during check in she left her headphones in her ear.. After getting to our room, we found several stink bugs and some other fly/bug type insects.... More 

Helpful?
Thank ZachAttack15
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thank you for taking the time to tell us about your recent stay. We are very disappointed that your experience was less than a perfect "5". I'm so sorry that you check in process with Aisia wasn't as pleasant. As a team, we are well aware of what is important to guests which is why we choose to go above... More 

Land O Lakes, Florida
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed December 10, 2015

To much my surprise it was so beautiful when we walked in. Roomy decorated in Christmas decor. Aisha the hotel clerk was very kind and personal. She helped me get my computer to work on wifi. Breakfast area was very clean and had a great assortment of foods. The hostess was very nice also. Our room was very roomy. What... More 

Helpful?
Thank rtpresident
ManagementTeamGM, Manager at Comfort Suites Southpark, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. We are so glad you enjoyed your stay with us and we thank you for your business. Sincerely, Hotel Management More 

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