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Comfort Suites Southpark

Certificate of Excellence
2.0 of 5
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931 South Ave, Colonial Heights, VA 23834
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Comfort Suites Southpark
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Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 weeks ago
Liz E South Hill, Virginia, United States
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112 reviews from our community

Traveler rating
    71
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    5
    3
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29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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South Hill, Virginia, United States
Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was very accommodating, they let me check in an hour early when I showed up early. They were very polite and the room was quite clean. I will more then likely choose them again for a quick weekend or weekday get away.

Was this review helpful? Yes
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Dear Ms. Liz E, thank you for your recent stay and very positive comments regarding your experience. I am thrilled to hear that you had a great experience and thank you for commenting about our hotel cleanliness, friendliness and facilities. As a team, we are aware of what is important to guests which is why we choose to go above... More 

Gettysburg, Pennsylvania
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed with my fiancé and son. Room was clean modern and comfy. Had a nice breakfast in the morning. Was sad I didn't have time for the pool, wish we had stayed a second night but we were just passing through for the Petersburg half marathon and 5k race. I will definetly go back again!

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Columbia, Maryland
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 15, 2015

There was hair between the sheets and blankets showing a unfortunately typical lack of cleanliness standards in the industry. We raised the issue and we're told the manager would contact us on Monday. Apparently managers are off on the weekends. The place shows some age but just a bit. The coffee is good and the staff are cordial.

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Shepherdsville, Kentucky
2 reviews
5 of 5 stars Reviewed March 14, 2015

My husband recently attended a class near Petersburg, VA, and I traveled with him. During the day, I had no vehicle, so just remained at the hotel. We slid into Colonial Heights in freezing rain, and were caught in freezing rain, sleet, and snow on our last night there. Many restaurants & businesses either closed early or did not open... More 

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Locust Grove, Virginia
Senior Contributor
44 reviews 44 reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 2, 2015

We arrived late for check in and the young lady at the front desk was very pleasant. The lobby and main floor were fairly clean, but if you look a little closer, some areas could use some updating and repairs. Overall, no biggie. The room was nicely furnished, but unfortunately, not very clean. Our sheets had yellow stains, body hair,... More 

Was this review helpful? Yes 1
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Dear Sir or Madam, Thank you for staying with us and for taking the time to write a review. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your expectations with regards to room condition and I'm truly sorry. Our main concern for all our guests to experience an... More 

Hilton Head, South Carolina
Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 2, 2015

We called for the availability of a room from the road and the person who answered (PORSHA) was a delight and gave us all the info we needed. When we arrived they had everything ready for road weary travelers and an easy check-in.Our room was a very clean suite with one of the most comfortable beds I've had.We now make... More 

Was this review helpful? Yes
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Dear Sir, Thank you so much for your great review and awesome comments on our front desk agent Porsha. I will certainly pass on your appreciation to her! We do have some superstar associates that help to make our guests stay more enjoyable. She is an asset to our company and we couldn't agree with you more! We are delighted... More 

Jackson, Mississippi
1 review
5 of 5 stars Reviewed February 24, 2015

My family and I were traveling through VA and decided to stay overnight. This location was near the Interstate and conveniently surrounded by numerous restaurants. The location was very clean and upscale. The customer service was excellent on all levels with the front desk manager going above and beyond to accommodate our needs. This will be a regular stop going... More 

Was this review helpful? Yes
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Dear Sir, Thank you so much for your great review! I am always pleased to know our guest choose our hotel because of the location. As you know, our location provides our guests with so much to do and easy access to the interstate. There are so many activities and a new place to dine each evening. Our proximity to... More 

Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 24, 2015

Clean, friendly, and is of superior standards compared to the Quality Inn in Petersburg. We stayed here in Sep 2011 (not March 2014 but I can't select older dates) when I was traveling for work. I had booked a room at the Q.I. with my points but once I arrived and saw it, we immediately left. I had driven past... More 

Was this review helpful? Yes 1
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Thank you for choosing the Comfort Suites-Southpark, and for taking the time to fill out such a great review of the hotel! I am so glad to know that we have met your expectations, and that you were able to enjoy all of our amenities. Your kind comments will be shared with the staff and we look forward to seeing... More 

Upstate New York
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 15, 2015

One quick night on the way to Florida....great location in a complex with a Wal-Mart and plenty of other little shops and restaurants. A little older, in need of a remodel in the rooms....however very clean, friendly and good free breakfast.

Was this review helpful? Yes 1
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Dear Sir or Madam, Thank you for choosing to stay with us at the Comfort Suites-Southpark! We truly appreciate you taking the time out of your busy schedule to post your feedback on trip advisor regarding your recent visit. We are so very happy that you have us as your preferred location for travel to Colonial Heights/Fort Lee area. I... More 

Tarpon Springs, Florida
Top Contributor
74 reviews 74 reviews
20 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed February 8, 2015

Overall, the hotel is a good option considering that it is close to I-95, I-85 and Route 460. The hotel is located in the area of the Southpark Mall and there are lots of stores and restaurants within walking distance. The front desk attendant (college-age young lady) was very friendly when we checked in sometime after 9pm on Saturday, January... More 

Was this review helpful? Yes
comfortaturservice, General Manager at Comfort Suites Southpark, responded to this review

Dear Madam, Thank you for your review and for your awesome comments on our front desk agent and Blanca, our breakfast hostess. I will certainly pass on our appreciation to them. We do have some superstar associates that make our guests visits more enjoyable. I sincerely apologize for the maintenance issues that you experienced; our hotel works hard to ensure... More 

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