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Courtyard by Marriott Richmond Chester

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2001 West Hundred Road, Chester, VA 23836
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1 room 1 guest
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Courtyard by Marriott Richmond Chester
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152 Reviews from our TripAdvisor Community

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Traveler rating
    80
    44
    13
    9
    6
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50
19
9
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
  • All months
    (152)
  • Mar-May only
    (39)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (29)
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Nashville, Tennessee
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

It was a great, if brief, stay. Hotel is CLEAN, and staff are great. Regina and Belen in the Bistro Cafe were friendly, considerate and helpful, and the breakfast food tasty. Benito at the front desk checked me in after midnight with no fuss and got me into my room quickly. And it was COOL, just the way you want... More 

Was this review helpful? Yes
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Thank you so much for taking the time to share your experience with us! We have shared your feedback with the team members you mentioned! We hope that you will come back and see us if you are ever in the Chester area!!! More 

Raleigh, North Carolina
1 review
4 of 5 stars Reviewed 1 week ago

This location is supririsngly nice and modern. The rooms are pretty nice - there's an accent wall that's red in each room and red decor in the shower curtain. I like red. I love the TV's in the booth seats at the Bistro in the lobby. But i LOVE the staff at the bistro. The check in staff suck but... More 

Was this review helpful? Yes
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Thank you so much for taking the time to share your experience with us! We have shared your comments with the team members you mentioned! We hope you will come back and see us in the future if you are ever in the area! More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at this hotel for 4 weeks on by business trip and I really liked the hotel. Location is good which is really close to the restaurants. The staff at Bistro is great especially Belen and Nancy who take care of your needs with a happy face. Thanks Belen and Nancy. I like Bonito at front desk too

Was this review helpful? Yes 1
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Thank you so much for taking the time to share your experience with us! We have shared your comments with the team members you mentioned! We hope you will come back and see us in the future if you are ever in the area! More 

Connecticut
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Usually you stay at a Marriott Courtyard because thou know what you're getting, but the manager here was RUDE!! The room carpet was damp and as soon as we walked in guests told us not to bother eating there for breakfast our any other meal. Two thumbs down.

Was this review helpful? Yes 1
chester800, Manager at Courtyard by Marriott Richmond Chester, responded to this review

Hi There, Thank you for taking the time to share your experience with us during your recent stay. Your valued feedback highlighted a number of areas for improvement that I have shared with our team leaders who join me in offering their apologies for their team's shortcomings. Our goal is to always exceed guest expectation and we have unfortunately fallen... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

The room was so great for overnight stop, very quiet, clean as i expected......... The staff was very friendly and thanks to Alma, Ronald & Williams! I always choose Marriot because of their cleanliness....... When i come back in United State and if i need to stay in the hotel, Marriot is always no.1 on my list because they truly... More 

Was this review helpful? Yes
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Thank you so much for your feedback! We are so glad that you enjoyed your stay with us. We hope to have a chance to serve you again in the future. More 

Mechanicville, New York
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location for a quick overnight stop off I95. The STAFF was excellent and VERY accommodating, the room was very clean and I was able to grab a lite meal and breakfast at the Bistro. It was very convenient to fill up on gas right next door then get right back on the road the next morning without any trouble... More 

Was this review helpful? Yes 1
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Thank you for taking the time to share your experience with us! We are pleased that you enjoyed your stay with us. Please come back and see us if you are ever in the Chester area again. More 

Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I did a weekend getaway to visit our daughter in Richmond. I have always had good luck with Marriott. This one did not disappoint, the staff was great. Our room was clean, bathroom clean and bed comfortable and the floor was quiet. We expected free breakfast but it turned out to be a café downstairs to buy... More 

Was this review helpful? Yes
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Thank you for taking the time to share your experience during your stay with us! We hope that you will come back and see us again in the near future! More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have been fortunate enough to spend the past 4 weeks and the upcoming 3 at this location. The staff is super and truly care about their guests. I want to especially thanks Amber Curtis & Lawana Baker! They have made each visit welcomed and enjoyable to return. It is great to see that they truly care about all guests,... More 

Was this review helpful? Yes 1
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

We here at Courtyard hold ourselves to a higher standard of service, and we are pleased that your stay with us was enjoyable. Please come back and see us if you are ever in the area! More 

Arlington, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

I found the employees to be very helpful, friendly and kind--in particular, Amber (she gave me directions to where I wanted to go. kenneth, also, was very nice. Also, Alma & Esther (served at the little restaurant) were very , very nice.

Was this review helpful? Yes
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Thank you for your response! We have shared your comments with the mentioned employees. Please come back and stay with us again if you are ever in the area again! More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Every employee encountered - maintenance, housekeeping, Bistro - greeted me warmly and sincerely. I commend Belen and Nancy for their prompt service and good nature mornings in the Bistro. Because both are genuinely concerned with the well-being of guests, it is not a bother asking them to prepare a dish to your liking or to leave a little coffee on... More 

Was this review helpful? Yes 2
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Thank you so much for your response! We are pleased that you enjoyed your stay with us. We hope to see you again in the future! More 

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