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Courtyard by Marriott Richmond Chester

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2001 West Hundred Road, Chester, VA 23836
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1 room 1 adult
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Courtyard by Marriott Richmond Chester
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179 Reviews from our TripAdvisor Community

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Okeechobee, Florida
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

My experienced was very nice at thisHotel. Everyone from Management to housekeeping and maintenance were exceptional. They went out of their way to make sure I was happy and comfortable. I would definitely stay there again. And I want to expecially thank Nancy. Thank you for everything and hope to see you all again. Steve

Helpful?
Thank Steve B
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Dear Steve B, Thank you for sharing your experience at the Courtyard Richmond Chester through tripadvisor.com! As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to... More 

Burleson, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

everyone here had an excellent attitude! very professional, made my 3 week stay home away from home! Thank you Marriot Court Yard! Lawana, the front office manager was excellent.. Chelsea, always had a smile and was also very professional. Esther, at the bistro made sure I was always served correctly! Thank You guys!!!

Helpful?
Thank Robert V
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Dear Robert V, Thank you for sharing your experience at the Courtyard Richmond Chester through tripadvisor.com! As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to... More 

Virginia
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This probably one of the better Marriotts, in the area. During my visit the staff was friendly and welcoming . We had a nice size room (2 the queens with a sofa). Pool and workout room is available, as well as a small bistro. Lobby has a cute sitting area.

Helpful?
Thank Bella0519
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Dear Bella0519, Thank you for sharing your experience at the Courtyard Richmond Chester! We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you... More 

Chester, Virginia
1 review
5 of 5 stars Reviewed January 2, 2016

I checked in at night with Benito who provided excellent service, taking care of all of my needs including food. In the morning the kitchen staff and morning staff was very nice. I enjoyed the whirlpool in the room, had a very comfortable stay. I would recommend this hotel to all my family and friends,

Helpful?
Thank Jennifer061383
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Thank you so much for your response!! We are ecstatic that you enjoyed your stay with us. We truly hope that you will be back to visit us if you are ever in the area. More 

Richmond, Virginia
1 review
4 of 5 stars Reviewed December 13, 2015

Regina from The Bistro provided exceptional service to me and my children on Sunday, December 13. We thought we had missed the team breakfast, but before discovering we had not, she was very helpful in getting my kids something to eat before we left the hotel. Her spirit and warmth made for a good start to our day. Thank you... More 

Helpful?
Thank Brandon O
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Dear Brandon O Thank you so much for your response!! We are so pleased that you enjoyed your stay with us. Your feedback has been shared with our staff in order to motivate them to continue providing excellent service. We hope to see you again in the future. More 

1 review
5 of 5 stars Reviewed December 11, 2015

Coming from Canada and staying here for a business trip i gotta say im deffinetly going to come again. The room and hotel was clean and impressive for the cost ..... but thats not what made the trip... although it didn't hurt. It was the service / STAFF. every staff member i met welcomed me and made me feel special... More 

Helpful?
Thank Josh H
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Dear Josh H., I truly want to thank you so much for sharing your experience and thoughts with us. Please rest assured that we have shared your feedback with all of our hotel staff, especially the ones mentioned, and we will allow your response to motivate us in the future to continue providing excellent customer service! We sincerely hope to... More 

Portland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 2, 2015

The lobby and sitting areas in the hotel have been renovated to standard Marriott hotels, the room as well. However the room was not clean, just really nasty. In bathroom you can tell someone barely doing surface cleaning. Coffeemaker had something white splattered over the whole thing. We stayed 3 days, the one day I requested it to be cleaned... More 

Helpful?
Thank Jodmaine
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Dear Jodmaine, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Richmond Chester. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the problems you mentioned,... More 

Fredericton, Canada
1 review
5 of 5 stars Reviewed December 1, 2015

Very clean and well kept hotel. The staff are friendly and very helpful. The Front Desk Manager is amazing. No matter what kind of day she is having she will always have a smile on her face and go out of her way to make your stay more enjoyable. Her staff even enjoy working for her. Overall a great hotel,... More 

Helpful?
Thank mjg312
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Thank you so much for your response!! We are so pleased that you enjoyed your stay with us. Your feedback has been shared with our staff in order to motivate them to continue providing excellent service. We hope to see you again in the future. More 

Chicago, Illinois
Level Contributor
120 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed November 30, 2015

I stayed at this property for one night and found the hotel to be clean and efficient. The exterior holds the old Courtyard design, but there were plenty of standard amenities to make for a productive stay. Convenient to major roadways, this Courtyard is near many restaurants and shopping areas. I didn't find anything special about this property, including the... More 

Helpful?
Thank Coach5000
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Dear Coach5000, Thank you for taking the time to share your feedback in regards to your recent stay at the Courtyard Richmond Chester. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we have unfortunately fallen short of our goal. We hope to have a chance to better... More 

Toms River, New Jersey
2 reviews
3 of 5 stars Reviewed November 10, 2015

My husband and I have traveled around the country a lot!! We have stayed in many Courtyard Hotels and this one was the first that we really wanted to write about. Pros: the bed was comfortable. Cons: Food was left in the fridge, light bulb was burned out over the desk, when I moved the end table to plug in... More 

Helpful?
Thank Virginia S
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Dear Virginia S, Thank you for taking the time to share your response in regards to your recent stay at the Courtyard Richmond Chester. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the cleanliness issues as well... More 

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