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Courtyard by Marriott Richmond Chester

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2001 West Hundred Road, Chester, VA 23836
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Best prices for: 1 room 1 guest
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Courtyard by Marriott Richmond Chester
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Courtyard by Marriott Richmond Chester
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137 Reviews from our TripAdvisor Community

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Traveler rating
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    39
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pennsylvania
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I failed to get his name but who ever did our check in Saturday June 27th at 1130pm, you win for making a rewards member feel like their allegiance to Marriott properties is well kept. When we arrived we were originally in a first floor room and you asked if that was a request. When realising it wasn't you moved... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed there on a road trip from Florida to New Jersey. Forgot my only phone charger in therein. Called later that day and they found it and shipped it back. Amazing staff there. Especially Nathan and Henry. Hotel was very nice, safe, and clean. Food was good and pool was nice. Thanks again!

Was this review helpful? Yes
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Thank you so much for taking the time to share your experience with us! We are so glad that we were able to meet your needs during your stay with us. We will be sure to let Nathan and Henry know how much you appreciated them. Thank you for choosing to stay with us, and please stop back by if... More 

Raleigh, North Carolina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had to get up super early to complete some work, and the bistro was still an hour or two from opening. I asked the gentleman (Henry) behind the desk where I might could go closeby to get some coffee. He said, "let me make you some right here!" So Henry made me a great cup of Starbucks in the darkened... More 

Was this review helpful? Yes 1
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Thank you for your feedback!! We are so glad that Henry was able to assist you that morning! We pride ourselves on our exceptional staff and providing the best experience possible for our guests. Henry is such an asset to our team. We will be sure to let him know how much you appreciated him!! Thank you for staying with... More 

North East PA
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed May 27, 2015

Family and I stayed at this hotel for Memorial Day - weekend. I was contempt with the hotel. The lobby is nice and functional but the rooms are mediocre and smaller than I expected. The bathrooms appear to be retro fitted to give a faux appearance of upgrading. There was a crack in the shower wall of my room, the... More 

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chester800, Manager at Courtyard by Marriott Richmond Chester, responded to this review

Thank you for taking the time to share your experience with us! We have unfortunately fallen short of our goal of providing a memorable and outstanding experience for you. The issues you experienced have been addressed and shared with the appropriate departments to ensure that they are taken care of and don't happen again. We hope to have another chance... More 

Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed May 26, 2015

I was there with a group of 12 year old girls. The staff was great. Everything was clean and they were all friendly and very welcoming. When we needed things to be changed bc of timelines of our tournament, the staff was super helpful.

Was this review helpful? Yes
chester800, General Manager at Courtyard by Marriott Richmond Chester, responded to this review

Thank you so much for taking the time to share your experience with us! We were so happy to have you all stay with us. It was our pleasure to be able to meet your needs during your stay. Please stop back in and see us if you are ever in the Chester area again! More 

Yonkers, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 13, 2015

Had been driving 10 hours, part of it in the rain and needed a place to stay. Stopped at this Marriot Courtyard. The hotel was clean and new and the breakfast was quite good. Best part of staying there was the wonderful woman who greeted us at the front desk. Tara was professional and attentive. She really made my husband... More 

Was this review helpful? Yes
chester800, Manager at Courtyard by Marriott Richmond Chester, responded to this review

Thank you for taking the time to share your experience with us! We are so pleased that you chose to stay at our hotel! We hope that you will stop back by and see us on your next trip! More 

Arlington, Virginia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 8, 2015

I am a big Marriott fan. From room layout to pleasant staff, Marriott is the best. Until last weekend. I'd booked two rooms in Chester to be near to the funeral we were attending. After the visitation my daughter went to her room and when she turned back the bed, it was full of hair. Really. So much so that... More 

Was this review helpful? Yes 1
chester800, Manager at Courtyard by Marriott Richmond Chester, responded to this review

Thank you for taking the time to share your experience with us. As we pride ourselve on delivering a memorable hotel experience during your recent stay with us, we have unfortunately fallen short on our goal. I have shared your feed back with our housekeeping department to ensure that this was an isolated issue that is corrected moving forward. More 

2 reviews
2 of 5 stars Reviewed May 4, 2015

I was pleasantly surpised when I arrived despot the previous reviews...this was. A better hotel than most I've stayed in the area...however when I woke I up I found an embarrassing situation where the toilet was backed up. thinking the maid staff would take care of it while I was at a meeting I didn't call anyone...I arrived at 5... More 

Was this review helpful? Yes
chester800, Manager at Courtyard by Marriott Richmond Chester, responded to this review

Thank you for staying with us and most especially for taking the time to share your exprience. I have shared your feedback with my team to ensure this was an isolated issue that is corrected going forward. Upholding our commitment to provided a memorable experience with exceptional service,we hope to have another chance to be at your service for your... More 

Waynesboro, Virginia
Level Contributor
119 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed May 4, 2015

Stayed here during a swim meet in Richmond. Hotel agreed to set up a breakfast room for kids, which was fantastic. Regular Courtyard Bistro for other food/drink needs (still wish CY would just set out coffee and tea like Fairfield Inn but that is just my own pet peeve). Room was very nice - two queens with a small fridge.... More 

Was this review helpful? Yes
chester800, Manager at Courtyard by Marriott Richmond Chester, responded to this review

Thank you so much for sharing your experience with us! We are delighted that you chose to stay with us on your trip. We hope to be able to accomodate you again in the future! More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 4, 2015

I picked this hotel because it sits just south of Richmond on 95. I was heading south so I wanted to get "on the other side" of Richmond to avoid traffic the next day. Although I arrived very late (12 midnight) the check in was quick. The hotel was very comfortable. My room had a small balcony which was very... More 

Was this review helpful? Yes
chester800, Manager at Courtyard by Marriott Richmond Chester, responded to this review

We are so glad that you enjoyed your stay with us! Thank you for taking the time to share your experience. Please come back to see us during your next trip! More 

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