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Quality Inn

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12711 Old Stage Road, Chester, VA 23831
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1 room 1 adult
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Quality Inn
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38 Reviews from our TripAdvisor Community

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BEAVERTON
Level Contributor
5 reviews
5 hotel reviews
1 of 5 stars Reviewed 1 week ago

Website advertises heated indoor pool as does the lit sign on the masthead. After check in, we decided to go for a swim. Found that the door to the pool was locked. When we enquired at front desk we were told that guests had been complaining about the water being cold. She said it was because of the weather. She... More 

Helpful?
Thank O4621XNgaryb
bjreid10, Director of Sales at Quality Inn, responded to this review

Dear Valued Guest, Thank you for bringing this matter to our attention and we are diligently working to correct this issue. . Your comments will help us serve you and all our guest better in the future. We apologize for the annoyance/inconvenience that this may have caused to you. The hotel is actively working to improve service levels and your... More 

Boston, Massachusetts
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 3, 2016 via mobile

It's a budget hotel we paid $71 with taxes for a family of five breakfast included. It's has been renovated and it shows. The beds were adequate, room was clean. There were sleeping spaces for 5. Bathroom is typical for a budget hotel, granite, combination tub and plenty of towels. We sleep with a sound machine so we didn't hear... More 

Helpful?
Thank mama3awesomekids
Hampton, Virginia
Level Contributor
229 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed December 15, 2015

First the evening clerk did not know how to figure in the fact that I was paying by points so the check in took over 20 minutes. Checking out there was a problem printing the bill so that was 20 minutes also. The room was very nice - probably an upgrade though my CP Platinum was not recognized nor was... More 

Helpful?
Thank GrandpaGene
bjreid10, Director of Sales at Quality Inn, responded to this review

Dear Valued Traveler, Thank you for staying at the Quality Inn - Chester. We appreciate your feedback regarding our property. We are working very hard with staff to correct these issues. We truly apologize for the issues that you had and these issues will be addressed so future guests will not experience them as well. Please give management a call... More 

New Jersey
1 review
5 of 5 stars Reviewed November 16, 2015

We drove up from St. Augustine on our way back to NJ. This hotel was just short of Richmond, VA which was a good stopping point for us. Clean, friendly, nice size room and a nice breakfast the following morning which was included. They all have similar items when breakfast is included, but this Quality Inn had fresh crispy bacon... More 

Helpful?
Thank SMB1225
bjreid10, Director of Sales at Quality Inn, responded to this review

Thank you for your recent stay at The Quality Inn in Chester, thank you for the positive review we greatly appreciate your business and if you are coming back through please stay with us. Again thank you for business and the great review! Sincerely, Bobbie Reid Sales Manager More 

Denver, Colorado
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 19, 2015

We had booked the hotel for three nights as we thought price and reviews were pretty good. Upon arrival, everything seemed to be fine: friendly, speedy check-in, clean room with nice bathroom. We tried to make a coffee but the coffeemaker did not work - an important part was missing. The check-in clerk got us another coffeemaker from another room.... More 

Helpful?
1 Thank rockiesfan2013
bjreid10, Manager at Quality Inn, responded to this review

Dear Valued Guest, Thank you for your recent stay at the Quality Inn Chester. We apologize for the recent issue that occurred, we appreciate your feedback and look forward to making items right for all future guests that visit the Quality Inn Chester. We are working very hard to correct issues like this in the hotel and we invite you... More 

Midlothian, Virginia
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 13, 2015 via mobile

I booked this hotel online for a great price. Upon arrival it was clean and staff was attentive. Breakfast was good for continental breakfast. Best if book online for better rates.the room was clean and presentful appearance was good. For a quality buget of $79.99-$100 this hotel is okay.

Helpful?
Thank Dyp2952
Monroe, GA
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 27, 2015 via mobile

We did not find too much to say about the hotel. It was clean and we had a good night sleep after a long trip. One problem however was the non smoking room were right across from the smoking So it leaked over to the non smoking side and the hall way. I had to spray. Air freshener in the... More 

Helpful?
Thank rinetraveler
Wake Forest, North Carolina
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 25, 2015

We stayed in a room designated as a handicap accessable room. There was nothing in the room that made it so. No grab bars near toilet or tub. The room was clean with nice decorations. My friend's bed had a big dip in the mattress. Mine was ok but not very comfortable. Didn't have a chance to see what the... More 

Helpful?
Thank bunnylady55
1 review
4 of 5 stars Reviewed March 16, 2015

Very good place. The staff customer service made it even better. The proximity to the Virginia Truck Center and they also accepted my EFS check for payment which was critical. Thanks again! You where what I needed at a critical time.

Helpful?
Thank lonewolf3380
1 review
4 of 5 stars Reviewed February 21, 2015

I have to say that the staff was very accomodating and friendly. The hotel was nice but the crew made it great. I was there for an entire month and they were able to assist me in any questions I had. Just a joy to be around.

Helpful?
Thank William F
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