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All 14 Chester hotels

Quality Inn

2.0 of 5 Hotel   |   12711 Old Stage Road, Chester, VA 23831
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54%
Ranked #11 of 14 hotels in Chester
A recent review
5 of 5 stars reviewed 4 weeks ago
Gary B Kemptville, Canada
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24 people have reviewed this hotel

Traveler rating
    7
    6
    2
    4
    5
See reviews for
7
4
4
3
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
chesterfield
1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

I booked a king suite with a sofa bed for my husband , myself and 3 grandsons. 7,6 and 3. the hotel is being renovated... well there was no sleep sofa. In fact half the room was empty with nowhere to sit. FIVE PEOPLE CANNOT FIT IN A KING BED. The reason for going was to take the boys swimming.... More

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Kemptville, Canada
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is undergoing major construction everywhere. - rooms and halls. Not all rooms are available and the pool was closed. Our room was new and recently finished. Half the room was empty so there was nowhere to sit. But is was extremely clean and well stocked. It was a good place to stop along our route. But if you... More

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Havre de Grace, Maryland
1 review
1 of 5 stars Reviewed November 11, 2013

I made reservation at the Quality Inn in Chester, VA on November 2 -3rd. The staff there was informed that I will be arriving about 5 am and assured me that this would not be a problem. I spoke to two separate staff at the Chester, VA site prior to arriving and they both told me that it would not... More

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QualityInn340, Director of Sales at Quality Inn, responded to this review

Thank you for your review. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. I do understand your frustration, a few of our staff was confused on our early... More

Mills River, North Carolina
1 review
5 of 5 stars Reviewed October 21, 2013

My room as well as the facility was very clean!! The mattress was, not too soft and not too hard.....just right!! Plenty of pillows to select from going from soft to firm.....which was great since I forgot to bring my pillow from home. The breakfast items were the usual fare found these days, but the staff was attentive to ensure... More

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QualityInn340, Director of Sales at Quality Inn, responded to this review

Dear Guests, thank you very much for taking the time to write a review after your stay our Quality Inn. With pleasure we read that you appreciated your stay and the services provided by our staff. Looking forward to your return visit. With best regards, from our family, to yours! :) More

charlotte
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 21, 2013

This hotel and staff are very nice. I needed to check in early and was able to get my room with no problem. The room is spacious and clean.I did not eat breakfast but there were people there enjoying it. I will definitely visit again.

Was this review helpful? Yes 1
QualityInn340, Director of Sales at Quality Inn, responded to this review

It is very encouraging for me and my team to receive positive feedback like yours. If your future travel plans bring you back to Chester, we will be delighted to serve you again. Kind regards from your Quality Inn family. More

2 reviews
4 of 5 stars Reviewed August 4, 2013 via mobile

We stayed one night on our way to NC and this was a very nice hotel. The staff was great and the room was roomy and comfortable. Very pleasantly surprised. For the price you pay, I highly recommend staying here.

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QualityInn340, Director of Sales at Quality Inn, responded to this review

Dear Guests, Thank you very much for your kind words regarding your stay at our Quality Inn. We are delighted to hear that you enjoyed your stay with us and that you felt good about your stay. We would be glad to welcome you or your friends soon again at our Hotel. Best wishes you and your family, from the... More

Springfield, Missouri
1 review
5 of 5 stars Reviewed July 3, 2013

The staff consistently went the extra mile to keep the rooms and pool clean. Front desk staff was always very helpful and friendly. The breakfast was the best I've ever had at any hotel. It felt a lot like home.

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QualityInn340, Director of Sales at Quality Inn, responded to this review

Dear Guests, thank you for your nice review. We do our best to satisfy our guests and it is even better if we exceed their expectations. Hope to welcome you soon again, your Quality Inn Family! More

1 review
4 of 5 stars Reviewed June 9, 2013 via mobile

I've stayed here before a few years ago on a buisness trip. Although I didn't enjoy it that much, I was forced to come back due to another buisness trip. This time I saw that they have done some renovations, which look excellent! The bathrooms are fabulous. Also, the service is great. I loved the hospitality of everyone I met.

Was this review helpful? Yes
QualityInn340, Director of Sales at Quality Inn, responded to this review

Dear Guests, thank you for your nice review. We do our best to satisfy our guests and it is even better if we exceed their expectations. It is very encouraging for our property to receive positive feedback like yours. If your future travel plans bring you back to Chester, we will be delighted to serve you again. Hope to welcome... More

Amesbury, Massachusetts
Top Contributor
60 reviews 60 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed April 18, 2013 via mobile

on our road trip to florida this where we stayed. room reeked of smoke. sorry no non smoking rooms available. manager or clerk on duty that evening could have cared less about customer service. was bothered to have tocome out of the back room to check us in. we travel the same route to florida we will skip this on... More

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QualityInn340, Director of Sales at Quality Inn, responded to this review

Dear Guests, I was disappointed to hear you mention that we did not provide a superior experience nor a predictably satisfactory service. Please know that your comments will be shared with our Executive Management team as we continually strive to improve our guest accommodations. We appreciate you taking the time to note your thoughts at it only helps us to... More

Ottawa, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 15, 2013

Good location, lots of free parking and close to the highway - but not so close that you hear it. The lobby and breakfast area is small but functional. I stayed on the third floor by the elevators in a non-smoking room. The first thing you notice when stepping out of the elevator is the strong odor of old cigarette... More

Was this review helpful? Yes
QualityInn340, Director of Sales at Quality Inn, responded to this review

Thank you for your review. I would like to personally apologize for the unfortunate strong odor of old cigarette smoke that you experienced during your stay with us. We have just finished our renovation project in the hotel lobby, and now, will start renovations into our guest’s rooms. I will look into each issue that you have noted, in an... More

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Additional Information about Quality Inn

Also Known As:
Quality Inn Chester
Chester Quality Inn
Address: 12711 Old Stage Road, Chester, VA 23831
Phone Number:
Location: United States > Virginia > Chester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 14 hotels in Chester
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
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