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Quality Inn

2.0 of 5
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12711 Old Stage Road, Chester, VA 23831
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Quality Inn
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Ranked #10 of 14 Hotels in Chester
A recent review
4 of 5 stars Reviewed March 16, 2015
lonewolf3380
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30 reviews from our community

Traveler rating
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    4
    4
    6
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8
4
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6
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
4 of 5 stars Reviewed March 16, 2015

Very good place. The staff customer service made it even better. The proximity to the Virginia Truck Center and they also accepted my EFS check for payment which was critical. Thanks again! You where what I needed at a critical time.

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1 review
4 of 5 stars Reviewed February 21, 2015

I have to say that the staff was very accomodating and friendly. The hotel was nice but the crew made it great. I was there for an entire month and they were able to assist me in any questions I had. Just a joy to be around.

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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 12, 2014

Booked here because it was close to my granddaughter's apartment complex. It was late & we'd just arrived from out of town to visit my new great grandbaby. All I wanted was a nice hot shower and a good night's slumber. Boy was I in for the treat of my life. The staff was so amazingly friendly & engaging( though... More 

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1 review
1 of 5 stars Reviewed October 11, 2014

I stayed at this hotel for 2 months because of school. ..NO QUALITY AT ALL... very loud and ubruptive... you know when it's a ghetto hotel when they charge you $15 for the towels you take... they smoke joints up at the 3rd floor... complimentary breakfast is really low standard...Hope never to go back to this hotel again...even if the... More 

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Georgia
Top Contributor
115 reviews 115 reviews
42 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed July 4, 2014

Well maintained or recently renovated 15 year old facility tucked off the main road but only a hop to the Interstate. Just a few issues w/rusty railings, a few sagging ornamental rails on the roof over the pool and one shoddy carpet repair. Otherwise very acceptable and very clean. Breakfast average. Room very nice. Remember that the pillows are compacted... More 

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Honolulu, Hawaii
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 25, 2014

The staff is very friendly and the hotel is extremely clean--which is always a great thing. The pool is indoor and opens to the outside; the gym is VERY simple--a tiny room crowded with outdated cardio machines (4 of them) The rooms are clean and smell fresh; I did have suspicions on why the hotel smelled like strong Febreze, but... More 

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chesterfield
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 16, 2014

I booked a king suite with a sofa bed for my husband , myself and 3 grandsons. 7,6 and 3. the hotel is being renovated... well there was no sleep sofa. In fact half the room was empty with nowhere to sit. FIVE PEOPLE CANNOT FIT IN A KING BED. The reason for going was to take the boys swimming.... More 

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Kemptville, Canada
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 13, 2014

The hotel is undergoing major construction everywhere. - rooms and halls. Not all rooms are available and the pool was closed. Our room was new and recently finished. Half the room was empty so there was nowhere to sit. But is was extremely clean and well stocked. It was a good place to stop along our route. But if you... More 

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Havre de Grace, Maryland
1 review
1 of 5 stars Reviewed November 11, 2013

I made reservation at the Quality Inn in Chester, VA on November 2 -3rd. The staff there was informed that I will be arriving about 5 am and assured me that this would not be a problem. I spoke to two separate staff at the Chester, VA site prior to arriving and they both told me that it would not... More 

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QualityInn340, Director of Sales at Quality Inn, responded to this review

Thank you for your review. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. I do understand your frustration, a few of our staff was confused on our early... More 

Mills River, North Carolina
1 review
5 of 5 stars Reviewed October 21, 2013

My room as well as the facility was very clean!! The mattress was, not too soft and not too hard.....just right!! Plenty of pillows to select from going from soft to firm.....which was great since I forgot to bring my pillow from home. The breakfast items were the usual fare found these days, but the staff was attentive to ensure... More 

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QualityInn340, Director of Sales at Quality Inn, responded to this review

Dear Guests, thank you very much for taking the time to write a review after your stay our Quality Inn. With pleasure we read that you appreciated your stay and the services provided by our staff. Looking forward to your return visit. With best regards, from our family, to yours! :) More 

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