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Hyatt Place Richmond/Chester

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13148 Kingston Avenue, Chester, VA 23836
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1 room 1 guest
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Hyatt Place Richmond\/Chester
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170 Reviews from our TripAdvisor Community

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Traveler rating
    80
    54
    18
    13
    5
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64
29
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35
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (170)
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    (38)
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All months
Level Contributor
126 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Stayed on our road trip as a stop off. Got in very late. Check in was easy. Hallways and outside of room smelled damp and mildew/moldy. Room was nice and spacious. But when we woke up to take a shower it didn't have a door that completely shut. It was a half wall with a small deflector of some kind.... More 

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Toronto, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived late at this property. We had to contact the front desk as the toilet was clogged and the light was damaged in the bathroom. There was no offer of a room move. We only had two pillows, though we were clearly registered for 2 adults and 2 kids had to call for more. The young lady at the... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago

Very clean, quiet, friendly hotel. Room was very spacious for 4 adults. Laundry room came in very handy and the mini convenient store/gas station was within short walking distance to purchase laundry soap!

Review collected in partnership with Hyatt Hotels

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Gainesville, United States
1 review
3 of 5 stars Reviewed July 23, 2015

If you like staying in a relatively nice hotel and don't mind rude staff, then this is the place for you! Hyatt Place, Chester, VA is a comfortable, clean, well-appointed and modern facility, however their staff leaves a lot to be desired. I found them to be unfriendly, unhelpful and in many instances, downright rude. None of the employees that... More 

Review collected in partnership with Hyatt Hotels

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Manhasset, United States
1 review
5 of 5 stars Reviewed July 23, 2015

Recently was there for lacrosse tournament. The customer service was above and beyond expected....a very pleasureable experience. If I am ever back in the area, this will be the hotel I stay at with my family.

Review collected in partnership with Hyatt Hotels

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Nashville, TN
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 22, 2015

Decent location near interstates south of Richmond. Rooms are better than average size and quality. With a mini fridge and coffee maker the large sitting and desk area are nice extras. Breakfast has great coffee and sufficient variety to satisfy most anyone.

Review collected in partnership with Hyatt Hotels

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1 review
5 of 5 stars Reviewed July 13, 2015

I've stayed at different Hyatt Place hotels for business and leisure. The rooms and services have been consistently good, the rooms are laid out the same regardless of location, the staff is always courteous and professional. When planning a trip, Hyatt Place is my first choice.

Review collected in partnership with Hyatt Hotels

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 12, 2015

Disappointed in smoking at nonsmoking brand. Out front, 2-3 smokers constantly puffing at front entrance. 5-10pm, different ppl but the effect was to make entrance uninviting and the lobby a light smoke smell. Use the back door? Nope, the ash collector is right next to the door so significant smoke stink swiping card to go in. Room was overly perfumed... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 9, 2015

I can't tell, that hotel was bad. It was good, bed was so comfy, free breakfast wasn't as good as breakfast at the same hotel in Washington, but still it was enough for us. I didn't like the bathroom it was so small, I couldn't even turn around, and it was not enough light there. And one thing which we... More 

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The Villages, Florida
Level Contributor
739 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 278 helpful votes
4 of 5 stars Reviewed July 9, 2015

Easy to find off 295. Attractive venue with pool, business center, etc. Room was large and quiet--paid the additional tariff to be on the 4th floor. Bed O.K. Noted a glass with a chipped rim and the sofa cushion turned so the zipper was visible, suggesting some lack of concern for housekeeping detail. Has a bar and a menu of... More 

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