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Fairfield Inn Richmond Chester

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12400 Redwater Creek Road, Chester, VA 23831
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Fairfield Inn Richmond Chester
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Fairfield Inn Richmond Chester
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165 reviews from our community

Traveler rating
    67
    55
    18
    14
    11
See reviews for
58
31
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Adams, Massachusetts
Contributor
16 reviews 16 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Friendly staff, nice breakfast, great bed. A little out of the way but pet friendly. Would use this facility again. The room was comfortable and homelike with an added area with sofa and desk. Refrigerator available in room. Near the airport off 295.

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I give this hotel 2 thumbs up ! The rooms were very clean , including the bathrooms , and the employees were extremely nice and helpful during my stay . I would definitely come back again and I always recommend friends and family to stay at this hotel .

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Andrew M, General Manager at Fairfield Inn Richmond Chester, responded to this review

many thanks for your feedback we take great pride in providing the best service to our customers - thanks for recognizing that More 

North Myrtle Beach, South Carolina
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel was a wonderful surprise. We were made to feel especially welcome by Jason Trippe. He catered to our needs completely. The free breakfast was excellent and complete. The service was outstanding. We've stayed at other Fairfield Hotels and this one absolutely rocked. The hotel is right off 95 and there are lots of dining options within walking distance.

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Andrew M, General Manager at Fairfield Inn Richmond Chester, responded to this review

Many thanks for letting us know how we are doing - Jason is one of our superstars and we are very lucky to have his skills at the front desk - we look forward to welcoming you back in the future More 

Atlantic Beach, Florida
Top Contributor
85 reviews 85 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful. Clean rooms. Turquoise, cream, brown and rust colors. Clean, fresh bathrooms with white caulk and grout. Staff was wonderful and accommodating. Immediately off the exit. Pan eras nearby. Includes breakfast. Indoor pool.

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Andrew M, General Manager at Fairfield Inn Richmond Chester, responded to this review

It is great to have our renovations completed and the rooms do indeed look great and we take great pride in keeping them clean with our superb housekeeping team. We thank you for your kind comments and please come back and see us again More 

phila area, pa
Top Contributor
63 reviews 63 reviews
33 hotel reviews
267 helpful votes 267 helpful votes
4 of 5 stars Reviewed 2 weeks ago

absolutely impressed with décor in room, business center in our room, the very nice drapes, bedding! 4 or 5 lamps to see. good tv. nice size bath with separate wash area, toilet and shower are in another area, closed off. good quality and enough bath towels. an indoor pool we used, small but clean and full size bath pool towels.... More 

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Andrew M, General Manager at Fairfield Inn Richmond Chester, responded to this review

Yes we are the best hotel chain in the moderate price range and we are the beast hotel in Chester - we take great pride in the small things (many of which you pointed out) that make guest feel at home and want to return time and time again - thanks for the feedback it encourages our staff to keep... More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

My stay was amazing. My room was clean and quiet and the staff were very kind during my two-day stay. The pricing was pretty reasonable for a solo traveler. The hotel wasn't too hard to find since it's almost right off the highway.

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Andrew M, General Manager at Fairfield Inn Richmond Chester, responded to this review

Thanks for your review - we appreciate the feedback and look forward to welcoming you back to the hotel when you visit Chester in the future - we are very proud of our renovations and work hard to provide excellent service and clean facilities - thank you for recognizing that More 

Chambersburg, Pennsylvania
Top Contributor
51 reviews 51 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I had to wait checking in. Their card maker was down, the back-up was down. The front desk clerk had to run around letting in patrons with his master key. In the night, they slipped keys under my door. Fine. Then I had trouble getting my key to work on the room. The clerk had to install new batteries into... More 

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Andrew M, General Manager at Fairfield Inn Richmond Chester, responded to this review

Thank you for your feedback - it is never easy when a piece of equipment dies which you depend upon - we now have a brand new key machine with back up so that this problem will not occur again - we appreciate your patience in getting through this difficult one off occurrence More 

Chesapeake, Virginia
1 review
1 of 5 stars Reviewed April 15, 2015

Stayed at this hotel from April 12-14 2015. Although the staff was very nice and accommodating, this was the worst experience of my life. Being allergic to bug bites I swole up into welts all over my body due to the bugs that bit me at this hotel. Took pictures of what looked like a flea I found on the... More 

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Andrew M, General Manager at Fairfield Inn Richmond Chester, responded to this review

I do apologize for the problems that you encountered during your stay - we take this very seriously and can assure you that it is a very isolated incident which we have taken care of - I have also contacted you directly to follow up More 

Rochester, NY
Contributor
13 reviews 13 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 13, 2015

My husband and I stayed for one night. The hotel looked newly refurbished and our room was clean, quiet and comfortable. If you are traveling on Route 95 and want a decent and reasonable hotel not far from the highway, I highly recommend this Fairfield Inn.

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Andrew M, General Manager at Fairfield Inn Richmond Chester, responded to this review

I am so glad that you enjoyed your brief stay with us - I look forward to welcoming you back when you head north or south in the future More 

Senior Contributor
25 reviews 25 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 7, 2015 via mobile

We had opportunity to stay at Fairfield Inn two weekends in a row in January, due to two deaths in our family. The people at the front desk were very sensitive to our situation and asked whenever we walked through the lobby if there was anyway they could help. The rooms were clean and beds comfy! While the situation was... More 

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Andrew M, General Manager at Fairfield Inn Richmond Chester, responded to this review

thank you for your kind comments - please return when you can come at a happier time and enjoy yourself More 

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