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Holiday Inn Express Chester

2.5 of 5
1911 W Hundred Rd, Route 10, Chester, VA 23836
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Holiday Inn Express Chester
Ranked #10 of 14 hotels in Chester
3.5 of 5 stars 19 Reviews
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19 reviews from our community

    Trip type
Traveler rating
    2
    6
    7
    2
    2
Date Rating
Centreville, Virginia
Senior Contributor
23 reviews 23 reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 4, 2012

I arrived are 9PM on Feb 24, 2012. I am putting the date because I don't remember the staff's names and want them to get acknowledged for their work. Check in was quick and efficient. The young blonde lady was personable. The room was good, clean, bed comfortable. The breakfast was good. The cinnamon rolls were awesome. I am never... More

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Chesterhie, Manager at Holiday Inn Express Chester, responded to this review
March 7, 2012

Dear oda5261, Thank you for sharing your experience with us. We do apologize that you had some disappointments with the internet but are glad that you considered your overall experience a positive one. We appreciate the comments and the feedback. We look forward to seeing you again in the future. Thank you, Joanne English More

Bradenton Beach, Florida
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 16, 2011

We were here for five nights and I loved it. The housekeeping staff were honest and efficent. The free breakfast was different each morning, food was hot and delicious. The orange juice was not the watered-down drink that you find in other hotels. My only complaint would possibly be the fitness center. Machines were not quite up to par, but... More

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Chesterhie, General Manager at Holiday Inn Express Chester, responded to this review
December 19, 2011

Dear SunnyLeeT, Thank you for your choosing The Holiday Inn Express Chester and for taking the time to share a positive review with the TripAdvisor community. We appreciate the comments and the feedback. We look forward to seeing you again in the future. Happy holidays. Joanne More

Akron, Ohio
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 12, 2011

I am typically a loyal Marriott customer but IHG hotels was offering a special promotion for members so I stayed here for 2 weeks. Hotel room was comfortable. I had a room with double beds. I do a lot of work on laptop - sitting chair and ottoman was really comfortable. I loved the sauna - it actually got really... More

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Chesterhie, General Manager at Holiday Inn Express Chester, responded to this review
December 15, 2011

Dear Mallowmow, Thank you for your feedback regarding your stay at our hotel. I would like to apologize for the aspects of your stay that did not meet your expectations. We strive to provide a great experience for all of our guests, so I will work with our team at this property to ensure your issues are addressed for future... More

Fredericksburg, Virginia
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 16, 2011

I stayed here and had the most unprofessional hotel attendant EVER. The AC worked in the lobby but the room was hotter than Hades!!! The room was not clean and there was female hair everywhere. If I had to stay in the area again I will stay at the Hampton Inn.

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Chesterhie, General Manager at Holiday Inn Express Chester, responded to this review
October 17, 2011

Dear Roadkingwarrior, Thank you for your recent visit and review. I can assure you that your noted comments are certainly not the norm, and will most certainly be addressed. I further welcome your call or email to discuss the details of your visit, as well welcome the opportunity to show we can do better. Sincerely, Joanne English More

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3 of 5 stars Reviewed August 15, 2011

Room was clean and comfortable. Front Desk staff for check in was slow. Breakfast was good, but couldn't get staff to refill pancake machine once it was empty.

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Chesterhie, General Manager at Holiday Inn Express Chester, responded to this review
November 7, 2011

Dear PSU1983, Thank you for your recent stay and review.It was very concerning for us to read this review of our hotel.We take pride in providing excellent customer service in all areas of the hotel including breakfast.I can assure you your comments will be addressed. Sincerely, Joanne English More

Clio, Michigan
Senior Contributor
28 reviews 28 reviews
Reviews in 27 cities Reviews in 27 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 21, 2011

The room was OK. The hotel offers most everything that i've come to expect from the Holiday Inn Express line, minus a pool. The hotel advertises having a "Fitness Center" and a "sauna" . Yes, the hotel has these, but they're quite small, adequate for one person or two, but any more, and it's quite crowded. Add a pool, and... More

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Chesterhie, General Manager at Holiday Inn Express Chester, responded to this review
November 7, 2011

Thank you for your visit and review. More

Charlotte, North Carolina
1 review
3 of 5 stars Reviewed March 11, 2011

Enjoyed the stay up until I discovered that I Ieft my cell phone charger plugged into the wall behind the nightable. We checked out at about 1:00pm (late check out no problem) and I called at 5:30pm that same day to see if it had been found. Apparently houskeeping was gone, but it hadn't been turned in. Long story short... More

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Chesterhie, General Manager at Holiday Inn Express Chester, responded to this review
April 5, 2011

I sincerely apologize for the inconvenience you experienced during your stay at our property. As mobile phone charges are the most commonly left items by travelers/guests, I can understand your frustration. I am happy to take another look in our lost and found department to see if I can locate your missing item. Please do not hesistate to call us... More

BALTIMORE
Top Contributor
55 reviews 55 reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 8, 2011

Staff was nice and that's about the most I can say. We had a room with a "fireplace" (more like a nite light) and jacuzzi (which I fell getting into and out of - poor design). Jacuzzi and Bathroom Floor was extremely slippery and I slipped many times throughout the three days there. Not immaculate. We had a second room... More

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Key West, Florida
Top Contributor
78 reviews 78 reviews
Reviews in 29 cities Reviews in 29 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed February 25, 2011

We booked into this hotel via the hotel`s website at 11:30 p.m. for an expect 1 a.m. arrival. When we arrived, the man who checked us in was as slow as molasses. Completely forgiveable at one a.m.. although he said, somewhat curiously that he didn't know where the front desk staff was! We were to get an upgrade autmatically because... More

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Mattawamkeag, Maine
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 13, 2011

I was there for a total of 12 weeks while working in the area, room was pretty quiet, clean, there was no restaurant on the site but plenty of restaurants closeby.

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Additional Information about Holiday Inn Express Chester

  • Holiday Inn Chester
  • Chester Holiday Inn
Address: 1911 W Hundred Rd, Route 10, Chester, VA 23836
Price Range: $$

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Holiday Inn Express Chester
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