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Holiday Inn Express Chester

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1911 W Hundred Rd, Route 10, Chester, VA 23836
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Holiday Inn Express Chester
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Holiday Inn Express Chester
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65 Reviews from our TripAdvisor Community

Traveler rating
    23
    18
    18
    4
    2
See reviews for
23
13
2
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Prattville, Alabama
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is your typical Holiday Inn Express. Rooms were clean. Beds were comfy. There are a few things that need attention and that is the reason for 4 stars instead of 5. The shower curtain rod in our bathroom was broken preventing the curtain from closing. AC has a very loud rattle. Wall paper in bathroom is beginning to peel.... More 

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Hartford, Connecticut
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed here 2x. The hotel is very clean. The staff very helpful and the area has nice restaurants. The fitness machines need some maintenance. The breakfast was typical holiday Inn Express and gets you enough to get going.

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Dalton, Georgia
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 14, 2015

Room is okay. Nothing special but the breakfast bar....I about lost my lunch. While making my morning coffee as I took a creamer out of the rack I notice hair and just pure filth under the creamers. Just about made me puke.

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Chesterhie, General Manager at Holiday Inn Express Chester, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Joanne... More 

Alexandria, La
Top Contributor
106 reviews 106 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 6, 2015

The hotel is located near plenty of restaurants and shopping. Ft Lee is just down the road. Rooms clean and quiet, breakfast is good. But, check the rates before you accept the room. We booked rooms at the $83 per diem rate. When we checked in we were issued a room that cost $94, were not told of the additional... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Chester, responded to this review

Dear Paul G, Thank you for taking the time to leave us feedback. We are happy that you found our location to be convenient for your needs and our rooms to be comfortable. However, I'd like to apologize for the inconvenience you may have had with your bill. I have sent you a private message to discuss this in further... More 

Lititz, Pennsylvania
Top Contributor
133 reviews 133 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed March 25, 2015

I stayed here several years ago and decided to stay here again this week when I was visiting the area. The hotel is located near an exit on I95, south of Richmond. There are many chain restaurants nearby. The hotel is clean and it is being maintained, but it does show some age. The furniture and carpet in my room... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Chester, responded to this review

Dear BVDPA, Thank you for providing us with a very considerate review and for staying with us. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. It is always motivating on our end to receive commendable feedback from our valued guests... More 

Coopersburg
Top Contributor
72 reviews 72 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 23, 2015

We stay in the chester area for a few nights every 10 weeks or so. This was our first stay here, it was good! The staff was pleasant for the most part, some more so than others. The housekeeping staff was very nice and always greeted us. The room was a good size and was clean. The breakfast was plentiful,... More 

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Chesterhie, General Manager at Holiday Inn Express Chester, responded to this review

Thank you for reviewing our Holiday Inn Express! I'm glad you had a clean, comfortable stay and appreciate your praise for our staff. We can't wait to see you the next time you're in Chester! Thanks again for your comments. Joanne English More 

San Antonio, Texas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 11, 2015

I am in Ft Lee area for training and stayed 11 nights. Hotel is close to Freeways, shopping and restaurants. About 15-20 minutes to Ft Lee. Staff very friendly and attentive. Breakfast is free and has a good variety fruit, cereals, eggs, yogurt, pancakes and hot breakfast too. Room was a bit dated still with popcorn ceilings and textured walls.... More 

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Chesterhie, General Manager at Holiday Inn Express Chester, responded to this review

We appreciate you sharing your experience at our hotel and are happy you had a great stay! We're glad our location worked well for your needs and can't wait to see you the next time you're in the area. Thanks again for your comments! Sincerely, Holiday Inn Express Chester Virginia Hotel Management Team More 

Hyde Park, New York, United States
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 7, 2015

Our trip south found us ready for a good night's sleep when we reached Chester, VA. The Holiday Inn Express seemed a good bet, so we stopped. The young lady at the desk was pleasant, professional, and knowledgable when it came to suggesting a nearby restaurant. Our room was nearly perfect, marred only by a heating/ventilation system which seemed to... More 

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Chesterhie, General Manager at Holiday Inn Express Chester, responded to this review

We appreciate you taking the time to write a review.It great to hear you found our staff so friendly. We can't wait to see you the next time you're in Chester! Sincerely, Joanne English General Manager More 

Smithfield, North Carolina
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 22, 2014

The only thing we found going for this hotel was location. Found off of Interstate 95, the hotel provides easy access to a multitude of activities. The air conditioning/heat was difficult to control for comfort, beds left us with a backache and breakfast was nothing to write home about. Not everyone likes turkey sausage. The second day we opted to... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Chester, responded to this review

Dear sassyhalo, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you liked our location and apologized for the inconvenience the air conditioning system may... More 

Martinsville, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 11, 2014

Stayed two nights. Found the rooms to be adequate and clean. We had a very quiet room, and everything worked well. We were met by Shawna who was very pleasant, friendly, and efficient. She also checked us out as well. Shawna is a good first impression. Would definitely stay here again.

Was this review helpful? Yes
Chesterhie, General Manager at Holiday Inn Express Chester, responded to this review

Thank you for the great review of you stay with us! We will give our kudos to Shawna for making your stay enjoyable, I couldn’t have agreed more with you about how delightful it is to have Shawna with us. We would love to have you as our guest again and look forward to your return. Joanne English General Manager More 

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