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Candlewood Suites Chesapeake/Suffolk, an IHG hotel

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Traveler (31)
Room & Suite (13)
Family and Play Areas (2)

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About

#20 of 42 hotels in Chesapeake
Location
4.5
Cleanliness
4.2
Service
4.1
Value
4.1
No description for the hotel available
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Meeting rooms
BBQ facilities
Parking
Wifi
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish, Hindi
Hotel links
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Location

4809 Market Pl, Chesapeake, VA 23321-2235
Candlewood Suites Chesapeake/Suffolk, an IHG hotel
113Reviews0Q+A25Room tips
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Stephanie M wrote a review Yesterday
2 contributions
On a recent group stay of 6 rooms at this property we had one room with feces in the sleep sofa, and one room that was so polluted with cigarette smoke that one of the people who had to stay in the room had an asthma attack. The staff denied that the previous occupant had smoked in the room, and did not fulfill my request to bring in an air purifier. The hotel was full and they were unable to change rooms. The 4th floor of the hotel also reeks of marijuana smoke. The manager has not responded to my communications, and IHG has been unable to get anyone at the property to respond to them. When I try to call the hotel the phone just rings and rings and eventually someone disconnects the call. I hope to get a resolution to my case within a reasonable timeframe, and I hope no one else has to find poop in their bed!
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Date of stay: March 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SNiecey1 wrote a review Aug 2023
11 contributions1 helpful vote
+1
Fantastic stay. This hotel has been recently renovated and it shows. Very clean and well kept lobby and main areas. Customer Service was great - very patient and personable. Lovely surprise to see a full kitchenette in the room. Compete with pots, cups, bowls, etc., 2 burners, dishwasher, and full fridge. Although the room isn’t huge it is nicely decorated and comfy. Bathroom was extremely clean. You get alot for the price of this hotel. Had a very good nights sleep because of the cleanliness and stylish furnishings. Will definitely visit again!
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Antwone W wrote a review May 2023
1 contribution1 helpful vote
The main thing i look for in the room is the comfort of the bed. The pillows are so fluffy and soft I can sleep for days on it. The mattress and comforter are so soft and tucked in just right. The housekeeping is wonderful.
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: Make sure to pack extra luggage because you not going to want to leave. The laundry room is there...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Kevin C wrote a review Dec 2022
1 contribution
I stay at a lot of hotels because of my profession and this hotel by far was the best. I spent a little over a month there and the Staff was amazing. Front Desk staff always made sure i had everything i needed and with kind greetings every day. Working night is tough but the General Manager Melinda coordinated with the staff to allow us to sleep in and had our rooms cleaned later in the day so that we weren't interrupted. Melinda continued to handle our needs throughout our stay. I strongly suggest if you're looking for a great hotel in the Chesapeake area this is the one for you, your family and your Coworkers
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Date of stay: November 2022
Rooms
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: 2nd floor and up
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Melinda Warren, General Manager at Candlewood Suites Chesapeake/Suffolk, an IHG hotel
Responded Dec 16, 2022
T3805IJkevinc, Thank you for staying with us at the Candlewood Suites, Chesapeake, Virginia . We are so honored to have had you stay with us. We appreciate you taking the time to give us your feedback. We strive to exceed our guests' expectations and are always proud of our team to help make that happen. It sounds like we succeeded with you. We look forward to seeing you and your crew in the new year! Your friend in hospitality,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jacqueline R wrote a review Nov 2022
Room smelled like rotten fish. Rusty light and toilet in the bathroom. Loud fridge and extremely loud dishwasher. Ran out of toilet paper and housekeeping didn’t come by. At least it had an opening last minute for thanksgiving weekend and we could bring our dog.
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Don’t stay here unless you have to
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Candlewood Suites Chesapeake/Suffolk, an IHG hotel
Responded Dec 28, 2022
Hi Jacqueline R, We appreciate you for choosing to stay at our Candlewood Suites Chesapeake/Suffolk during the Thanksgiving weekend and for sharing your feedback. I am glad to have been a host to one of our valued guests. I trust that all is well. We want our guests to enjoy the comforts of home at a comfortable value. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our Hotel Management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also have sent you a private message to obtain additional details about your stay. I hope you give us the chance to turn things around the next time you stay with us. Kind regards, Glaiza G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Arland Y wrote a review Jul 2022
1 contribution
Our organization has utilized this hotel for the past year for our students. Our students have given nothing but the highest of praise to the staff on their professionalism and hospitality. The General Manager has been exceptionally flexible with accommodating the needs of our students. If you see in the Chesapeake/Suffolk region and need a hotel I highly highly recommend them!!!
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Melinda Warren, General Manager at Candlewood Suites Chesapeake/Suffolk, an IHG hotel
Responded Sep 1, 2022
Arlandy2022- Thank you for the recommendation. It has been my pleasure as well as our entire team being your host hotel for the students. We look forward to years to come in this partnership! Your friend in hospitality, Melinda W GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jackie M wrote a review Jun 2022
1 contribution
I loved my stay at this hotel. The general manager Melinda went out of her way to make this feel like a home away from home. The staff is very friendly and the cleanliness of the hotel shows the hard work that is put in everyday. The renovation to the hotel are amazing!
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Date of stay: January 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Melinda Warren, General Manager at Candlewood Suites Chesapeake/Suffolk, an IHG hotel
Responded Sep 1, 2022
jackiemejia11- Thank you for your kind words about the staff and the hotel. We had a blast having you and your crew with us for a couple of months. Thank again for the impromptu medical assistance! Your friend in hospitality, Melinda W GM P.S. Thank you for serving our country!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael B wrote a review May 2022
1 contribution
The facility is under renovation during my stay May 26th to May 29th 2022. I called ahead and asked about it and was told it wouldn't interfere with my stay, which is didn't. The room and amenities were good. I stayed 3 nights. The first night was ok but on the second day I started seeing small roaches. I spent most of daytime out and in on the late evenings. I went to store and bought roach spray and sprayed the whole room but the next night they appeared again, so I finally went to asked to be moved. Before I told her the issue, I asked did they have any vacancies, she said yes and proceeded to quote the price. I told her I was a guest and had roaches and requested to be moved. This was at 11pm and she stated she was not authorized to move guests and she would notify maintenance? The remainder of my stay, I didn't see or hear from maintenance or hotel staff. I usually suck things up and don't complain but this was unacceptable. So a weekend of good memories as a groomsman also in turn led to bad memories of my roach infested room stay!
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Date of stay: May 2022
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Room Tip: Do your do diligence before booking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Candlewood Suites Chesapeake/Suffolk, an IHG hotel
Responded Jun 30, 2022
Hi Z9864NKmichaelb, Thank you for taking the time to leave us your feedback about your experience at Candlewood Suites Chesapeake/Suffolk. We want our guests to experience the best memorable stay at our hotel. I'm sorry if there were issues you encountered. I sent your sentiment to our hotel management to enhance our facilities. Thank you for choosing IHG as your destination for leisure travel. We hope to host your stay again to show you how we care. Best regards, Dominador R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LDubbs wrote a review May 2022
11 contributions1 helpful vote
+1
Would give zero stars if I could! I requested a first floor room at this hotel on line weeks ahead of time, and said I was traveling with my GSD. When I got to the hotel the entire place was under construction. There was NEVER a notice about this when I reserved the room! I had no choice but to stay here, as it was the closest hotel to my dad, who has terminal cancer, and this hotel accepted large dogs (we usually stay at the Virginia Beach location - and believe me - that is a much better managed hotel). I could not even hear the desk clerk at check-in because of a blaring tile saw! Dust, loud talking and confusion were the order of the 3 days I was here. They said they could only give me a room on the second floor! When I said I had my dog and needed a first floor, they told me first floor was full! (really it was because they were working on the floors up and down the hallway and you could not access the rooms). I had to dodge construction workers in the elevator, stairwells, hallways, etc. the entire time. Garbage, trash and room furniture lined the hallways. Each night the workers PILED their room trash at the end of the hallways (yes, they live here). Fire doors were being propped open routinely. One day we got a memo from the manager telling us to ignore the fire alarm if it went off that day!!!! They closed off the front entrance for a day and a half and told us we were to use the side entrances (which they kept propped open all hours of the day and night). The last straw was when my dog and I had to use a side entrance and we went bounding up the steps and to my horror, I discovered that they had ripped up the carpet on the steps and there were exposed tack strips on each step! I had my sun glasses on and did not notice the tack strips until we reached the first landing. I could tell my dog had felt the tacks and was uncomfortable slowly coming down from the landing. I headed straight to the front desk and complained. I took my GSD to our room, checked his feet and went straight down to complain to Melinda Warren, the manager. Sparing you from the more sordid details of the conversation/yell fest, she yelled at me and said I should have gotten a room on the first floor because I had a dog! She said someone had taken a sign and tape down that said the stairwell I had used was closed!! Fire violation #207! She never listened to a thing I said until I finally yelled back at her and told her of the numerous safety and fire code violations at the hotel, let alone my hurt dog; she then screamed at me to leave the hotel (had two more nights here). I truly believe this woman is either incredibly mentally compromised, bipolar or both! She certainly needs to be fired. FYI: There are many migrant workers staying at the hotel - not just the hotel renovation crew; my dog and I were outside the hotel and saw them leave for work each day. If I left for the day and came back at night, I had a very difficult time finding a parking place - their work trucks fill the parking lot. One lady I spoke to on the elevator said she had been living here 45 days! I called the corporate office and filed a detailed complaint - will see where that goes. At the least, this place should have closed to the public during renovation! I will NEVER stay here again, even if I have to sleep in my car! I would advise you to AVOID this place at all costs - stay in Virginia Beach. The management in Chesapeake definitely does not have the safety and comfort of their paying guests and canines at heart.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Candlewood Suites Chesapeake/Suffolk, an IHG hotel
Responded Jun 19, 2022
Hi Lon1861, Thank you for taking the time to review your experience at our Candlewood Suites Chesapeake Suffolk. We are delighted to hear you chose our hotel for your stay while in the area. I'm sorry for the issues you encountered on our property. We take feedback seriously, and I have shared your comments with our hotel management to address this immediately. I am confident they will take steps so this does not happen again. In addition, we have sent you a private message to obtain more information about your stay. Your loyalty is exceptionally important to us. We hope you give us a chance to host you again. Best regards, Dominador R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tony K wrote a review Apr 2022
Atlanta, Georgia3 contributions
This property is in the process of remodeling. There are very dirty carpets and dust throughout the hall. Verify that remodel is complete before booking. Also we asked for a King sized bed but were told that there were no King. We booked a Queen suite and somehow my son got a kind and he booked AFTER we did. The word suite is a joke also. There was a kitchenette, but the only place to sit was on the bed. There was no sofa, no chair, and no table. There was also no light next to the bed. The only light in the room was the overhead ceiling light and the only control for the light was by the door, so you had to walk in the dark to the bed. Overall I would say that they need to do quite a bit of work on this property
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Date of stay: April 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Candlewood Suites Chesapeake/Suffolk, an IHG hotel
Responded May 4, 2022
Hi anthonykM4217SL, Thank you for leaving feedback on your hotel experience. It's a pleasure to have you as our guest and we appreciate you choosing theCandlewood Suites hotel brand as your lodging choice. I hope all is well. I'm sorry to learn that your most recent visit fell below expectations because of the hotel's condition and cleanliness. I understand this is not the seamless experience you're accustomed to, anthonykM4217SL. I assure you that your concerns have been forwarded to the Management, and I am sure they will use this as a reference and be used for future improvements. I hope you give us the chance to turn things around the next time you stay with us. Kind regards, Glaiza G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$101 - $127 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites chesapeake/suffolk hotel chesapeake, chesapeake candlewood suites
LOCATION
United StatesVirginiaChesapeake
NUMBER OF ROOMS
102
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CANDLEWOOD SUITES CHESAPEAKE/SUFFOLK, AN IHG HOTEL - Updated 2024 Prices & Reviews (VA)

Frequently Asked Questions about Candlewood Suites Chesapeake/Suffolk, an IHG hotel
What are some of the property amenities at Candlewood Suites Chesapeake/Suffolk, an IHG hotel?
Some of the more popular amenities offered include free wifi, a fitness center, and free parking.
Which room amenities are available at Candlewood Suites Chesapeake/Suffolk, an IHG hotel?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Candlewood Suites Chesapeake/Suffolk, an IHG hotel?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Candlewood Suites Chesapeake/Suffolk, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Candlewood Suites Chesapeake/Suffolk, an IHG hotel?
Conveniently located restaurants include Cracker Barrel Old Country Store, Gather, and Branches.
Are there opportunities to exercise at Candlewood Suites Chesapeake/Suffolk, an IHG hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Candlewood Suites Chesapeake/Suffolk, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Candlewood Suites Chesapeake/Suffolk, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Candlewood Suites Chesapeake/Suffolk, an IHG hotel offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Candlewood Suites Chesapeake/Suffolk, an IHG hotel?
The staff speaks multiple languages, including English, Spanish, and Hindi.
Are there any historical sites close to Candlewood Suites Chesapeake/Suffolk, an IHG hotel?
Many travelers enjoy visiting Riddick's Folly House Museum (9.5 miles), Commodore Theater (7.9 miles), and Virginia Stage Company at The Wells Theatre (8.7 miles).