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Candlewood Suites Chesapeake/Suffolk

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4809 Market Place, Chesapeake, VA 23321
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1 room 1 guest
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Candlewood Suites Chesapeake\/Suffolk
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52 Reviews from our TripAdvisor Community

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Traveler rating
    26
    7
    6
    6
    7
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19
10
5
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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  • All months
    (52)
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    (14)
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    (20)
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    (9)
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    (9)
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Fairfax County, Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

I stay at this hotel almost every week. Staff is very accommodating and helpful. Rooms are very clean. Location is very convenient . Love the full size Refrigerators. Its like my Second Home. I always receive a very warm welcome.

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Green Bay, Wisconsin
1 review
5 of 5 stars Reviewed 4 weeks ago

We're here for work and this is the cleanest hotel I've ever stayed at. The staff makes us feel like we're home every time. Dru, David, Shashi and Co. are all very accommodating. The hotel has everything you need for a long term stay including a full kitchen and free Wi-Fi. I strongly recommend this hotel!

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Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2015

Everyone was very nice at the hotel. Rooms were very clean and the location was very Convenient. We were there for a Graduation, front desk agent was so accommodating that we could check in early and get ready and go to our event. will definitely stay here again !!!

Was this review helpful? Yes 1
Smyrna, Delaware
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 6, 2015

We visted july 4th weekend from out town. Our trip was last minute and the rooms were extremely expensive elsewhere and booking up fast. However we werent able to book both nights as they were booked. We stayed fri night Hampton inn suites and Saturday night at Candlewood. What a difference. If we could stayed at Hampton inn up the... More 

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Peter K, Guest Relations Manager at Candlewood Suites Chesapeake/Suffolk, responded to this review

Dear Nodiva, Thank you for staying with us recently. Thank you so very much for your kind comments about our hotel's cleanliness and our staff. We are very sorry about your noise expereice and the quality of the walls. Your feed back is greatly appreciated and we look forward to have you back at our hotel. Best Regards! More 

1 review
1 of 5 stars Reviewed June 27, 2015 via mobile

Arrived with a very sick daughter 30 minutes before my husband. We were left sitting in the lobby because they refused to let us check in until he arrived. Totally uncalled for. Hopefully those sitting here after we leave are not exposed...

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Peter K, Guest Relations Manager at Candlewood Suites Chesapeake/Suffolk, responded to this review

Thank you very much for your feedback. We appreciate the fact that you chose to stay at our hotel and brand, although you had several choices. Our standard check-in time is 3pm and if we do have the room and room type available before check-in time, we certainly let our guests check-in. You showed up at 8am in the morning... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed June 18, 2015 via mobile

I will sum this stay up very quick, this place needs an exterminator. Roaches are all over the place, I checked in sat down for a minute went to warm up my food and roaches were all around my food. I went back to front desk got my money back and never returned. Very nasty establishment, I would not recommend... More 

Was this review helpful? Yes 2
Peter K, Guest Relations Manager at Candlewood Suites Chesapeake/Suffolk, responded to this review

Dear Naomi, We thank you for visiting our hotel and appreciate your patronage to our hotel and the brand. If you may scroll down the reviews you will find most reviews being very positive and no mention of any infestation. I can understand your frustration due to the fact that you were removed from the hotel for disorderly conduct. In... More 

Boone, North Carolina
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 15, 2015

I was back in Chesapeake for work and I decided to give the Candlewood a try again. Had a double room booked the week before and at check in they had only a single room with a pull out couch. I was less than pleased especially when I booked the room and there was a double room available. The room... More 

Was this review helpful? Yes
Peter K, Guest Relations Manager at Candlewood Suites Chesapeake/Suffolk, responded to this review

Dear Jason Toy, Thank you for your valued business and staying with us. Taking time to send your feedback is greatly appreciated. Our sincere apologies for not being able to get the room type you wanted. It is IHG's policy that room type is only a request and not guaranteed. We will do our best to accommodate as you request.... More 

Boone, North Carolina
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 10, 2015

I recently stayed at this location on business and decided to give it a try. First off, the staff was great and friendly in every way. They all went out of their way to make my stay enjoyable as possible. The rooms were clean and tidy but seemed very small. Since I was in town for a couple weeks, it... More 

Was this review helpful? Yes
Peter K, Guest Relations Manager at Candlewood Suites Chesapeake/Suffolk, responded to this review

Dear Mr. Jason Toy, Thank you so very much for taking time to send your feedback. Your kind words describing our dedicated staff is greatly appreciated. I am very sorry about the internet being slow. It was due to the snow storm related power outage in the area and however it has all been fixed and back to normal with... More 

New Prague, Minnesota
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 3, 2015

I stayed here for a business trip and the staff was very helpful. We had some packages delivered to the front desk and they were good about it, and my travel plans changed requiring me to add an extra night and they were very accommodating. My biggest gripes were that I was on the third floor and there was very... More 

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Peter K, Guest Relations Manager at Candlewood Suites Chesapeake/Suffolk, responded to this review

Dear Joel, Thank you for staying with us and taking the time to send us your feedback. Your kind words about our staff and a 4 star service rating is greatly appreciated. Our sincere apologies for the pressure and taste of the water. I have reached out to the city to see if a better taste could be enhanced to... More 

Leesburg, Virginia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 3, 2014

Staff was very helpful and friendly. However, the hotel was tired and in need of an upgrade. Rooms and furnishings were very old and not real comfortable. Most rooms are only one queen bed and only six rooms have two twins. No king beds. The hotel is a decent value for the low price charged, but make sure to set... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Chesapeake/Suffolk, responded to this review

Dear John J, Your taking some time out of your busy day is much appreciated. I am elated to see your generous 5 star rating for the service you have experienced in our hotel. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in attaining and even... More 

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