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Residence Inn Chesapeake Greenbrier

Certificate of Excellence
3.0 of 5
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1500 Crossways Boulevard, Chesapeake, VA 23320
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Residence Inn Chesapeake Greenbrier
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Ranked #12 of 41 Hotels in Chesapeake
Certificate of Excellence
A recent review
3 of 5 stars reviewed 1 week ago
547paul Virginia
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118 Reviews from our TripAdvisor Community

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Traveler rating
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    5
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55
9
4
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I have stayed here on multiple occasions and all of my experiences have been good except for my supposed 7/25/15 stay. I arrived late which was expected around 3am and the counter representative did not greet me. She tried to look up my name after a computer update was finished but said she could not find me in the system.... More 

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Penny H, General Manager at Residence Inn Chesapeake Greenbrier, responded to this review

Hello Frequent customer, Thank you for taking the time to complete a survey regarding your experience at our hotel. I would like to apologize for the challenges you had while trying to check in. As you know from previous stays this is not normal for our hotel and would like to assure you that I have addressed these issues with... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

Me and my friends came to Virginia for a party on the Carrier B boat. We couldn't find a room in portsmounth. So I searched for hotels close by and found this one very nice, comfortable and clean hotel/room. The staff was helpful and the breakfast was great as well. I'll keep this on my list of where to stay... More 

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Park Hills, KY (just outside Cincinnati)
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed 4 nights in a 1 bedroom suite for a softball/beach trip. There were 6 of us and there was plenty of room. The separate sink area in the bath really helped with having multiple people getting ready at once. The full kitchen was also great to store and prepare snack for the kids with us. Breakfast was excellent... More 

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Michigan
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Upon my arrival, I was assisted at the front desk by Amelia. I was concerned about the highway noise from a room that she was going to give me, so she let me look at that room, and two others that were further away from the highway. I ended up choosing a studio instead of a suite and I was... More 

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Kissimmee, Fl.
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Checked in to the Marriott Residence Inn Greenbriar. Stayed a total of 12 nts. Bathtub still did not have either rubber bathtub mats of resurfaced with the rough non slip style you will see in many lower priced hotels after I suffered a good fall to my upper right side. Had the 1 bdr. queen size suite. Roomy had my... More 

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Las Vegas
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed June 20, 2015

We had reservations at Spring Hill Suites down the road but our guaranteed room type was not available and they were able to "walk" us to this hotel. We are long time Marriott customers and usually love Residence Inns. This Residence Inn room was in unsightly condition. It had new carpeting but refrigerator was dented and scratched, microwave was dirty.... More 

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Penny H, General Manager at Residence Inn Chesapeake Greenbrier, responded to this review

To our Marriott Loyal Guest, Thank you for your feedback regarding your stay with us. As it is always our goal to ensure that all of our guest have an enjoyable and comfortable stay, we are sorry that we feel short in meeting your expectations with your recent stay. Please know that this is truly not a normal experience at... More 

Fredericksburg, Virginia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 19, 2015

Billiards game room was a plus, but TV didn't work though. Kaye at front desk was great. However, bad customer service in the breakfast area. Just one night stay ok. Won't come back. Nice room . Overall, good stay.

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Richfield, Minnesota
Level Contributor
166 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed June 1, 2015

I travel across the country for my job, and this hotel is definitely in my top 3 hotels I have stayed in for 2015. Great service and wonderful rooms. The free breakfast was above average. I loved the layout of my room. I will save this hotel for my return trips to the area. Great hotel for business travelers.

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Davie, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 30, 2015 via mobile

We stay here whenever we visit family, but this time was for hockey tryouts for my son. The hotel was clean and well maintained. Front desk staff were helpful and professional. A large variety for breakfast including make your own burrito, chocolate chip waffles ,add fruit or plain. Fresh fruit, yogurt, boiled and scrambled eggs, grits, meats etc. usually a... More 

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Dallas, Texas
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 25, 2015

The Residence in Chesapeake is the worst Marriott property I've ever stayed at and I mainly stay with Marriott. Not only were the rooms lacking in basic items - luggage rack, broken hair dryer, etc The staff was terrible. They were never available, i.e. would not answer the phone. The house staff never came to clean up the room, we... More 

Was this review helpful? Yes 1
Penny_Hunt, General Manager at Residence Inn Chesapeake Greenbrier, responded to this review

Hello Valued Customer, I would like to apologize for the unpleasant experience you had at our facility. Our facility has almost completed a full renovation and I am truly surprised to hear that your stay was not up to our normal standards. Please know that our staff is dedicated to ensuring that all our guest have a pleasant experience. If... More 

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