My husband and I arrived for check in and we went to our room and it had not been cleaned. We went back to the front desk they apologized and gave us another room. This room had hair all over the bed sheets and the toilet on the floor. We then went back downstairs. Where the manager decided to take... More

initially i ordered a king size bed. upon arrival on double beds were available. not really happy with this . i should get what i reservered. all else was great with the room. only wish there were more than a treadmill and bike in the exercise room. detergent and scrubby should be provided or offered for sale at service desk.

plus a 15 cubic foot fridge, and a small kitchen sink are included in the standard room. Grab & go breakfast items of muffins, granola bars, and fruit are available from 6 to 9:30 in the mornings. Or make a bowl of instant oatmeal and heat your coffee in the room's microwave while watching the large screen LG television. I... More

Me and my family drove from SC and stayed at this hotel and it was the worst experience thus far. We have stayed here several times before and never had any problems. This particular time I made a reservation for the weekend but accidentally put the day before and had to pay for that night which we did not stay... More

I will rate this a 2.5 in comparison with other Extended Stay Americas, I have stayed in. Meaning it is not a poor rating, but does not deserve an average rating either. The rooms appear to be recently renovated to the Extended Stay America decor. The issues with my room, were numerous, but overall it was a good night sleep.... More

We have employees who have been staying in this hotel for several weeks for a job located in VA Beach. We never had any complaints about the hotel on the past stays (other than the unfriendly staff), but our employees found bed bugs on this last stay. They left the hotel that night and went home. ( We are only... More

We arrived around 10:30 p.m. The desk clerk acted as if she couldn't care less if we checked in or not. She offered no smiles and no additional information about the amenities of the hotel. She gave us a room with an obnoxiously loud air conditioning fan. We called the desk clerk; the lady who answered the phone offered us... More

After driving for 12 hours on the road, we arrived at the hotel which smelled of mold and the heating/cooling unit in the room was extremely loud. When we complained the front desk the staff seemed very tired and dismissive. We were transferred to another room where the bathroom fan was even louder than the heating/cooling unit in the initial... More

Desk clerk on 10/15/12 who was there around 10:00 am was very helpful & courteous. We needed to check in a little earlier than what we said when the reservation was made. We were allowed to check in at no additional cost & was made to feel very welcome int he process. The rooms had more features than I expected... More