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Extended Stay America - Chesapeake - Greenbrier Circle

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809 Greenbrier Circle, Chesapeake, VA 23320 (Formerly Suburban Extended Stay)
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1 room 1 adult
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Extended Stay America - Chesapeake - Greenbrier Circle
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53 Reviews from our TripAdvisor Community

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Livonia, Michigan
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago

Nice facility and generally good personnel but you are forced to sign a credit card slip upon check-in for the un-discounted amount. If you have a discount coming, you are told that it will be applied on check-out. Our discount, confirmed on several previous e-mails was denied without explanation. (We did not check-out in person because we left at 4:00AM... More 

Helpful?
Thank Mike K
Manager_11525, General Manager at Extended Stay America - Chesapeake - Greenbrier Circle, responded to this review

I received a copy of your review and wanted to take a moment to personally respond. I sincerely apologize for the billing issues you experienced. To prevent this from happening again I will be retraining our front desk staff on our billing procedures and how to process discounts. I really appreciate you bringing this to our attention. If you would... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 22, 2015 via mobile

Very clean and in safe location. Good proximity to shopping, restaurants, theater and churches. Awesome staff that are ALL very nice and super helpful. Everyone from management to housekeeping is concerned with your comfort and friendly when approached.

Helpful?
Thank Felecia H
Manager_11525, General Manager at Extended Stay America - Chesapeake - Greenbrier Circle, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your kind comments regarding our convenient location, comfortable rooms and friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Orlando, Florida
1 review
5 of 5 stars Reviewed August 18, 2015 via mobile

Great staff friendly hand housekeeping. Jamie is the best at the front desk. Great location. Rooms are nice and big and very clean. Great parking area. Very clean hotel in general. Management is very helpful. I am here on business.

Helpful?
Thank Joseph T
Chesapeake, Virginia
1 review
5 of 5 stars Reviewed August 18, 2015

I highly reccoment staying here with the hotel staff and management. The housekeepers are on point with their cleaning and always going the extra mile. I am here on business and myself and my company will be returning.

Helpful?
Thank Patrick W
1 review
5 of 5 stars Reviewed August 14, 2015

I originally came to the extended stay for what I thought was going to be very temporary but stayed for five months due to my work situation. The grounds are kept pretty clean and the hotel itself is very dog friendly, we have a Boxer. The rooms are also clean an relatively big for what you paid for, definitely a... More 

Helpful?
Thank Coy K
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 11, 2015

I just want to commend the front line staff at this location Jamie, Donnell and Evan. They all did their best to make our stay, as comfortable as possible. I must stay that the manager has to improve and consider more appropriate ways to communicate with guest, but i am happy to report that her staff was not cut from... More 

Helpful?
Thank Jason J
Hotel Manager H, Manager at Extended Stay America - Chesapeake - Greenbrier Circle, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours.... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 11, 2015 via mobile

We are a larger family that had just moved to the area. We also had a pet and this was one of fewest that would take our pet. A/c didn't work well in one room, beds were horribly uncomfortable. Rooms were only cleaned once (as we were warned) but one wasn't even vacuumed and the other they couldn't even put... More 

Helpful?
1 Thank Kmmarco
Oldiceman
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 26, 2015

Stayed at this hotel as a stop over place on the way south, The price was middle of the road for the area and just off the highway for us with plenty of services around. Here's the good, we had a king bed that was fabulous. The room was nicely appointed and even though we were just off teh parking... More 

Helpful?
2 Thank Oldiceman
Houston
Level Contributor
81 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed May 18, 2015

Hotel was easily accessible from I-64 freeway. It was one of the less expensive ones available due in part, I believe to the graduations going on in area schools. The other hotels I have stayed in before had much higher rates than usual that weekend. At Extended Stay, the room with two beds was nice and clean. Bathroom was also... More 

Helpful?
1 Thank surfnshopntravel
2 reviews
4 of 5 stars Reviewed April 27, 2015

I stayed in between moving out of one apt and into the next. The front desk staff was very friendly including Mrs. Bernice who although they were done with the continental breakfast still made me a cup of coffee. The rooms were so clean I didn't want to mess it up. My fiancee enjoyed the fact they had a smoking... More 

Helpful?
Thank Cort27
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