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All 40 Chesapeake hotels

Holiday Inn Express Chesapeake

2.5 of 5 Hotel   |   2436 Gum Road, Chesapeake, VA 23321
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Ranked #21 of 40 Hotels in Chesapeake
A recent review
3 of 5 stars Reviewed August 21, 2014
Eric Y Center Valley, Pennsylvania
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63 reviews from our community

Traveler rating
    31
    13
    5
    8
    6
See reviews for
27
8
3
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chadds Ford, Pennsylvania
2 reviews
1 of 5 stars Reviewed October 20, 2014

I did alot of research before booking a hotel while traveling to Virgina to visit my son. This hotel got one of the highest ratings so I feel the need to rate my experience and perhaps sway you all from staying there. So front desk attendant, room, overall look of place - nice. Then...stayed up late having a nice visit... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Chesapeake, responded to this review

Dear Rizzo F, I appreciate you taking the time to comment about your recent stay. I am pleased that you find our property nice and was even delighted with our front desk attendant. However, I am truly sorry to hear that the service received from some of our staff, specifically from house keeping did not live up to your expectations.... More

Gatineau, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
2 of 5 stars Reviewed September 9, 2014

We stayed at this hotel passing trough the Norfolk area. It was really disappointing. Room was damp, carpet was wet around the air conditioner. Furniture was worn out and in need of maintenance. Moldy bathtub and so on... Definitely wont be back there.

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IHGCare, Guest Relations Manager at Holiday Inn Express Chesapeake, responded to this review

Dear mafor77, Thank you for taking the time to write a review. While we are glad that you chose our hotel for your recent travel, it is very troubling that you were not satisfied with your stay. Please accept our apologies for the inconvenience regarding the room quality and overall condition. As a valued guest, we appreciate you bringing your... More

Center Valley, Pennsylvania
Top Contributor
84 reviews 84 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 21, 2014

Had some business in Portsmouth, VA and needed an overnight, this property was only a few miles away from where I had to be. I had a decent room but it felt damp and had an odor like it used to be a smoking room. I like to make use of treadmills when I'm in a hotel, but the one... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Chesapeake, responded to this review

Dear Eric Y, Thank you for taking the time to express your thoughts and concerns. Please accept our deepest apologies for the issues you had encountered on some aspects of your stay. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the... More

New York City, New York
Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 11, 2014

This hotel was disgusting. When we arrived after 5 PM the room was not ready. Besides that, the bathroom was covered in midlew and mold. The tub was disgusting. We put a towel on the tub floor to shower. The shower head barely worked. There were water and mold stain on the walls of the room. It has such a... More

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Christy M, General Manager at Holiday Inn Express Chesapeake, responded to this review

Dear PASM718, Thank you for taking the time to write a review about your recent stay with us. We strive to make each guest stay an enjoyable experience. We apologize for letting you down. Thank you for reaching out to me via email and we have since resolved your issues. Safe travels! Best Regards, Christy Morgan General Manager More

Richmond, Virginia
1 review
1 of 5 stars Reviewed July 28, 2014

Our family stayed there on Saturday middle of July after reading some reviews. It was really disappointing The hotel was dirty and service was unprofessional.. I called to confirm for crib for baby even though the crib is listed on its website and was told to call the day we stayed. We called and was told had to be there... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Chesapeake, responded to this review

Dear labrat r, Thank you for your review regarding your recent stay at Holiday Inn Express Chesapeake, VA. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you... More

Senior Contributor
22 reviews 22 reviews
22 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 18, 2014

Not at all horrible and not at all very good. The place is rather dated and worn. I stayed on the fourth floor. The windows don't open and the room was very stuffy. It made my stay pretty bad. There was a very slight smell too. I'd pass. For sure the worst Holiday Inn Express I've ever stayed. I think... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Chesapeake, responded to this review

Dear ConstantWrkTraveler, Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the condition of the hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any... More

Toms River, New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 3, 2014

My wife and I truly enjoyed our three days at the holiday express .Our room was clean and the staff was great. we did not get a chance to use the pool. but it looked clean The directions and location where easy to find and close to local stores in the area. I will stay there again when the next... More

Was this review helpful? Yes 2
Williamstown, New Jersey, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed June 16, 2014

In town for a few days celebrating a family member's graduation. We chose this hotel based on previous ratings I read. Some were accurate, some were a little exaggerated. The staff is very professional and polite. The room was average, clean, bed was comfortable. Good complimentary breakfast. The food was kept well stocked. The area is a little secluded, but... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Chesapeake, responded to this review

Dear GQ Tony E, Thank you for sharing your experience online. I am very appreciative of your wonderful comments about our staff, comfortable rooms, and complimentary breakfast. On the other hand, I apologize for the inconvenience with regards to the replacement of towels. We have discussed your concerns with the staff and I can assure you that we will take... More

Orange, Virginia
Contributor
11 reviews 11 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 28, 2014

Convenient Location, Friendly Staff, CLEAN, Beds are extremely comfortable and rooms are Large!! Usually stay at a Holiday Inn when I travel and am this exact hotel was outstanding as usual. The King Beds are HUGE!

Was this review helpful? Yes 1
Charlotte, North Carolina
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 23, 2014

This hotel is very clean and very well managed. The staff is awesome. My family loved it. The breakfast was awesome. Our room was so comfortable and clean. We can't wait to return to Chesapeake and stay at this hotel again. This place is our choice when traveling to that area again. Kudos to the whole staff.

Was this review helpful? Yes 3
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Additional Information about Holiday Inn Express Chesapeake

Address: 2436 Gum Road, Chesapeake, VA 23321
Phone Number:
Location: United States > Virginia > Chesapeake
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Chesapeake 2.5*
Number of rooms: 90
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Also Known As:
Holiday Inn Express Chesapeake Hotel Chesapeake
Chesapeake Holiday Inn

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