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Holiday Inn Express Chesapeake

2.5 of 5
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2436 Gum Road, Chesapeake, VA 23321
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Holiday Inn Express Chesapeake
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Ranked #26 of 41 Hotels in Chesapeake
A recent review
3 of 5 stars reviewed 3 weeks ago
Lynn V Midlothian, Virginia
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69 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (12)
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    (30)
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North Carolina
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed 1 week ago

Why oh why did I come back. Well maybe because I forgot that this was the same hotel I had issues with in 2012. So now in 2015... My first issue was my reservation was not in their system when I arrived on Wed 7/15. Second issue, there was rust and mold in the shower. Third issue, the pool and... More 

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Midlothian, Virginia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Average hotel, average cleanliness. Many services were "out of service" including the pool and business center. The hotel had an odd odor. The air conditioner ran all night long and never cut off. It was not all that hot outside overnight so not sure why it never cut off. Likewise, it did not get overly cool. We did not complain... More 

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Christy M, General Manager at Holiday Inn Express Chesapeake, responded to this review

Dear Lynn V, Thank you for taking the time to tell us about your stay. We apologize your stay with us was not to your satisfaction. We are undergoing our pool, exercise room and business center renovations at the present time. We will be starting our guest room renovations very soon which will enhance our guest experience. While I understand... More 

Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed June 16, 2015

Thankfully our check in went well and the staff was friendly. Unfortunately, some things just can't go unnoticed. There was a smoke and very stale smell throughout the floor and room we stayed on. Bathtub could be a lot cleaner. Housekeeping did not vacuum after cleaning during our stay. For the price, my expectations are higher. No one should be... More 

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Christy M, General Manager at Holiday Inn Express Chesapeake, responded to this review

Dear nparker73, Thank you for staying with us and for sharing your comments about the hotel. We are pleased to hear that your check in went well and that you enjoyed the friendliness of our staff. We have currently started our renovation process in our public areas, and are scheduled to start in our guest rooms in the near future.... More 

Charleston, South Carolina
Level Contributor
197 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed May 20, 2015

It may seem like a minor detail, but when you have sleep apnea (and the usual assortment of electronic devices that need charging) outlets can be a big deal. This room had tons and they were well located. The staff was also very friendly.

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Liverpool, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 11, 2015

For many years I had come to rely on Holiday Inn's longtime slogan of "No Surprises" and have stayed at this hotel several times over the last several years. On Dec. 8th, however, my husband and I were sorely disappointed because when we arrived we were told that the pool and whirlpool were both closed due to remodeling. This is... More 

Was this review helpful? Yes 1
Christy M, General Manager at Holiday Inn Express Chesapeake, responded to this review

Dear mjo128, Thank you for staying with us and for sharing your comments about the hotel. We are disheartened to learn that the experience did not meet your expectations, and we sincerely apologize for any inconveniences you had to endure with our pool and whirlpool being closed for renovations. I understand how life can be stressful and when looking forward... More 

Boone, North Carolina
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed January 6, 2015

If I was leaving this review last January this review would be mostly positive, unfortunately that is not the case. I have stayed at this hotel many times over the past year as I travel the area on business, and this one has sunk quickly. This time around the room had the towel rack ripped from the wall and missing.... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Chesapeake, responded to this review

Dear jasontoy1, We appreciate you taking the time to share your feedback regarding your recent stay with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are truly sorry for letting you down on so many aspects of your stay. We appreciate you bringing your concern to our attention and rest... More 

Chadds Ford, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 20, 2014

I did alot of research before booking a hotel while traveling to Virgina to visit my son. This hotel got one of the highest ratings so I feel the need to rate my experience and perhaps sway you all from staying there. So front desk attendant, room, overall look of place - nice. Then...stayed up late having a nice visit... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Chesapeake, responded to this review

Dear Rizzo F, I appreciate you taking the time to comment about your recent stay. I am pleased that you find our property nice and was even delighted with our front desk attendant. However, I am truly sorry to hear that the service received from some of our staff, specifically from house keeping did not live up to your expectations.... More 

Gatineau, Canada
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed September 9, 2014

We stayed at this hotel passing trough the Norfolk area. It was really disappointing. Room was damp, carpet was wet around the air conditioner. Furniture was worn out and in need of maintenance. Moldy bathtub and so on... Definitely wont be back there.

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IHGCare, Guest Relations Manager at Holiday Inn Express Chesapeake, responded to this review

Dear mafor77, Thank you for taking the time to write a review. While we are glad that you chose our hotel for your recent travel, it is very troubling that you were not satisfied with your stay. Please accept our apologies for the inconvenience regarding the room quality and overall condition. As a valued guest, we appreciate you bringing your... More 

Center Valley, Pennsylvania
Level Contributor
112 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed August 21, 2014

Had some business in Portsmouth, VA and needed an overnight, this property was only a few miles away from where I had to be. I had a decent room but it felt damp and had an odor like it used to be a smoking room. I like to make use of treadmills when I'm in a hotel, but the one... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Chesapeake, responded to this review

Dear Eric Y, Thank you for taking the time to express your thoughts and concerns. Please accept our deepest apologies for the issues you had encountered on some aspects of your stay. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the... More 

New York City, New York
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 11, 2014

This hotel was disgusting. When we arrived after 5 PM the room was not ready. Besides that, the bathroom was covered in midlew and mold. The tub was disgusting. We put a towel on the tub floor to shower. The shower head barely worked. There were water and mold stain on the walls of the room. It has such a... More 

Was this review helpful? Yes
Christy M, General Manager at Holiday Inn Express Chesapeake, responded to this review

Dear PASM718, Thank you for taking the time to write a review about your recent stay with us. We strive to make each guest stay an enjoyable experience. We apologize for letting you down. Thank you for reaching out to me via email and we have since resolved your issues. Safe travels! Best Regards, Christy Morgan General Manager More 

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