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Holiday Inn Express Chesapeake

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2436 Gum Road, Chesapeake, VA 23321
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1 room 1 guest
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Holiday Inn Express Chesapeake
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78 Reviews from our TripAdvisor Community

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Traveler rating
    31
    15
    7
    13
    12
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33
10
3
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (12)
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Allentown, Pennsylvania
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Coming from Allentown Pennsylvania we enjoy this hotel every other year for a family vacation / reunion. The continental breakfast is great not only are there basic foods but hand cooked eggs and hot options. Unfortunately this season the pool was under construction which did frustrate the little ones however we enjoyed our reunion and our stay was satisfactory. For... More 

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King of Prussia, Pennsylvania
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I should have heeded the reviews that I read here so... here is your warning! I arrived for a brief one night business stay (looking for something affordable and close to the highway - no amenities needed) so I wasn't picky. Let me preface all of this by saying that I emailed the general manager, Christy Morgan, a week before... More 

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Travelers are raving about these Chesapeake hotels

Orlando, Florida
1 review
1 of 5 stars Reviewed 2 weeks ago

This hotel is NOT the quality of the chain. It is badly in need of an update. Rooms are not clean. Breakfast equipment not working. The staff were VERY apologetic. they know what the hotel is like and are doing their best to accommodate their guests. We had planned to stay 4 nights. I could only stand the one night... More 

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 2 weeks ago

Terrible customer service. Front desk staff were rude and unprofessional. Room smelled like stale cigarettes (it was a non-smoking room). There were ants on and around bed. There was also a large, weird stain on floor next to bed that looked as if it was never properly cleaned. Would not stay here again.

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Amherst, Virginia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel "looked" clean. One of my Pet Peeves is the bathroom floor, if they don't clean that, what else aren't they cleaning. The bathroom floor should be cleaned after every guest, so there shouldn't be any build-up at all. Attached are some pics of what I got off the bathroom floor. I mentioned the cleanliness of the floor to... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Chesapeake, responded to this review

Dear Brian B, Thank you for bringing this matter to our attention. Please accept our sincere apologies for any inconvenience you had with the cleanliness of our bathroom floor and the grounds. Rest assured, your comments will be shared with our management team to properly address your concerns. Again, we appreciate the feedback and we hope you would still consider... More 

Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

the worse holiday inn brand that i ever stayed at. Guest service had her boyfriend standing at the desk talking while she had a line of people checking in. i call the hotel spoke with a guy told him there were 6 in my family we definatley needed a room with 2 beds when we arrived after driving 10 hours... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Chesapeake, responded to this review

Dear heather j, Thank you for writing a review about your recent stay with us. We would like to apologize for the issues you had with your reservations and for falling short of your expectations regarding our facilities and hallways. It is also regrettable that your check-in and check-out experiences were less than satisfactory. Reviews like yours are very valuable... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We booked our rooms here for the weekend. Upon arrival we were told that the hotel had over book their rooms and they didn't have a chance to send out an email to notify the customers. We were told we needed to find another hotel and they could not help. The customer service rep, an African American female with dreadlocks,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Chesapeake, responded to this review

Dear Sylvia M, Thank you for taking the time to write a review about your stay with us. We strive very hard to make each and every guest's stay perfect however it appears we fell short of our goal during your visit. We would like to apologize for the less than satisfactory level of service you received from our staff.... More 

Chesapeake, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I booked this room for a quick getaway with my wife, selecting what was supposed to be one of their nicer rooms with a king size bed and Jacuzzi tub. The hotel looks very nice from the outside and is in an attractive setting, so it seemed like a good start. When we first arrived, we were half-heartedly greeted outside... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Chesapeake, responded to this review

Dear Jared L, Thank you for posting a candid feedback for our hotel. It is nice to know that you appreciated the appearance of our hotel from the outside. However, we are disappointed to learn that our hotel failed to meet your expectations with regards to the overall condition and cleanliness of our rooms and also our staff. Please accept... More 

Annandale, Virginia
2 reviews
1 of 5 stars Reviewed 4 weeks ago

The customer service was very lacking and they had an attitude. They seemed to not like the Naval base with their sarcasm. And a suite to our surprise did not have a pullout when all other holiday inn express do. So with no rollaways to pullout we had to figure it. We had kids sleeping in the tub and non... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Chesapeake, responded to this review

Dear deanhart521, Thank you so much for your review of our hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay experience with regard to poor customer service... More 

North Carolina
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed July 20, 2015

Why oh why did I come back. Well maybe because I forgot that this was the same hotel I had issues with in 2012. So now in 2015... My first issue was my reservation was not in their system when I arrived on Wed 7/15. Second issue, there was rust and mold in the shower. Third issue, the pool and... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Chesapeake, responded to this review

Dear Neekeesha, Thank you for taking the time to review our property. I am pleased to note that you liked the breakfast option. Our hotel is committed to providing our guests with the highest quality services and facilities. I am very disappointed that you had issues on both occasions that you stayed with us. I appreciate you bringing your concerns... More 

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