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Hilton Garden Inn Chesapeake/Greenbrier

Certificate of Excellence
3.0 of 5
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1565 Crossways Boulevard, Chesapeake, VA 23320
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Hilton Garden Inn Chesapeake/Greenbrier
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Ranked #13 of 41 Hotels in Chesapeake
Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
joselito1959 Coral Gables, Florida
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227 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Coral Gables, Florida
Top Contributor
335 reviews 335 reviews
80 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very clean and well kept property. Beautiful lobby like most of the hilton garden inn. Very friendly staff and very professional. Acknowledge our status with hilton and make sure that we got our arrival gifts. The rooms are very comfortable and very clean. Modern and updated. Bed was very comfortable. Went downstairs for coffee at 6 am and it was... More 

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Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

We truly appreciate that you took the time to write a review about your stay with us, and we are glad you enjoyed your time with us so much. Please come and stay with us again soon! More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Hilton Gatden Inns are generally nice. This one is especially clean, conveniently located and very comfortable and welcoming. Nice gracious touches, like a welcoming lobby that's comfortable to linger in. What a great find! We will definitely stay there again.

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

We are so happy that you enjoyed your stay with us and we look forward to serving you again, the next time you "stop over"! Take care and safe travels! More 

Charleston, South Carolina
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed 3 weeks ago

OMG, I knew when I walked through the door that this wasn't Hilton quality. The heat met me in the doorway, there was visible food and trash on the dining room floor. The desk clerk was somewhat friendly, nothing to write home about. My husband is giving me the look like give it a try, but he too knew we... More 

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Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. As well, we apologize for the problems you encountered. Your satisfaction is very important to us and we try hard to make... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

I recently stayed at this hotel during a weekend trip to visit family. The hotel was very nice looking, the staff was great, and the room was comfortable. The only issue I had was that for some one night the front lobby doors got stuck shut and had to be pulled apart by another guest while they waited on maintenance.... More 

Review collected in partnership with Hilton Garden Inn

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Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you for taking the time to share your comments about your stay, as we truly appreciate your feedback. We are always striving to improve our quality and service and your feedback is the first step in that process. We are glad you enjoyed your stay with us and we hope you let us serve you again. More 

Tinley Park
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Overall it is a good hotel with helpful staff. No issues while there and everything looked nice overall. I would stay again if I am in the area. I need to write 200 characters, it I am in school, or I can not post this survey on TripAdvisor. I hope I have 200 now so I will try submit button... More 

Review collected in partnership with Hilton Garden Inn

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Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Many thanks for the lovely comments! Please come see us again soon! More 

Crofton, United States
1 review
5 of 5 stars Reviewed April 14, 2015

I'd like to start by saying I've never had a bad experience at any Hilton hotel. There was a complimentary hot cocoatea/coffee/wine bar in the lobby. I was recognized as an honor member and given a voucher for two free items from the snack area. The fitness center was exactly what I needed and there was an indoor heated pool.... More 

Review collected in partnership with Hilton Garden Inn

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Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you for sharing your comments and posting your experience with us on TripAdvisor. We love to hear our guests' feedback as it only helps us to improve and we also celebrate the successes with our team. We hope you will come back soon! More 

philadelphia, pa
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 8, 2015

usually whenever i come to the tidewater for work i have a tendency to stay in virginia beach to be closer to friends in the area. however this trip i was with a large group nad we were working in chesapeake. From the moment i arrived at the front desk Jennifer, Sharron and Sherri made me feel very welcomed. based... More 

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Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

We are thrilled you had such a great stay and enjoyed our staff so much. Thank you for taking the time to share your comments on TripAdvisor.com, as we appreciate all the feedback. We are looking forward to seeing you next time you're in our area. More 

Broomfield, United States
1 review
5 of 5 stars Reviewed April 7, 2015

We meet at this hotel for a family gathering each year. The staff is consistently wonderful to deal with and the room is comfortable. The staff is also great at meeting the needs of the customers. There is a decent variety of food choices for breakfast. The kids enjoy the pool and the fitness center.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you so much for sharing your experience about your stay with us - we truly appreciate it! We hope to see you again soon! More 

Chesterfield, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

Service was very good. The front desk was very attentive. The hotel was affordable for the area. It was clean and the staff treats you like you are the only guest. The area has allot of places to eat nearby both chains and independently owned establishments.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

We truly appreciate your taking the time to share your experience with us. Thank you so much for the positive feedback! We are so glad you enjoyed your stay and our hospitality. We hope we will see you again soon! More 

Atlanta, United States
2 reviews
4 of 5 stars Reviewed March 23, 2015

This facility is in a great location; for instance this hotel is close to a variety of eating establishments, movie theaters, and access to the highway. The staff is accommodating and is willing to assist the guest with their needs. For instance during my stay many businesses closed due to the weather and the management hosted us in one of... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you for taking a moment to write such a lovely review of your stay. We are always happy to assist our guests with whatever they need and we are so glad we were able to help you out while you were here. Please come back and see us again soon! More 

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