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All 40 Chesapeake hotels

Hilton Garden Inn Chesapeake/Greenbrier

3.0 of 5 Hotel   |   1565 Crossways Boulevard, Chesapeake, VA 23320
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Hilton Garden Inn Chesapeake/Greenbrier
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Ranked #13 of 40 Hotels in Chesapeake
A recent review
4 of 5 stars reviewed 2 days ago
164bethi
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191 reviews from our community

Traveler rating
    83
    54
    27
    9
    18
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64
27
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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1 review
4 of 5 stars Reviewed 2 days ago NEW

Nice place, clean and friendly but Hampton Inn 1 mile away is less expensive by 25.00 and gives you a free full breakfast where this one is 10.99. Staff was pleasant - service was nice - I didn't use the pool or extra items so I can't comment on quality or how clean they were. They provide shampoo and such... More

Review collected in partnership with Hilton Garden Inn

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lynchburg, United States
1 review
3 of 5 stars Reviewed 1 week ago

We were in town for a soccer tournament that my daughter was playing in over the weekend. I usually don't fill out surveys but thought I should considering I depend on them a lot when I'm looking for a place to stay. What made this hotel average for us was that the mattresses were horrible and the breakfasts were great.... More

Review collected in partnership with Hilton Garden Inn

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Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you for taking the time to review our hotel on Tripadvisor. We appreciate all your feedback, positive and negative as it allows us to focus on some areas that may need more attention. I am truly sorry we were not able to provide you with the quality and service you expect and deserve from Hilton Garden Inn. We have... More

Ramona, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

It all started when I checked in to the hotel on Monday evening, I had been flying all day, so I turned on the AC took a shower and went to bed. About 1030 it felt quite warm, so I verify the AC is on and open the window. At 2am I call the front desk and ask them to... More

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Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you for taking the time to review our hotel. We’re very sorry you experienced an undesirable stay and level of customer service with us. The problems you mentioned with the restaurant have been addressed. I've also worked with maintenance to ensure our AC’s are working to maintain comfort, however I apologize that it wasn't resolved sooner. We know how... More

New Stanton, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This Hilton Garden Inn is excellent! Very modern and well kept. Great hotel staff and wonderful restaurant. The hotel is in a great location with many conveniences nearby. We will always stay here when in this area.

Review collected in partnership with Hilton Garden Inn

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Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

We are so happy you enjoyed your stay with us, and we exceeded your expectations! We look forward to seeing you again soon! More

1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I rolled into town on our motorcycle and strolled into the lobby in our leathers looking a little road-weary. That didn't keep Sharon from rolling out the red carpet and treating us with the same hospitality as if we were royalty. She was so warm and kind! I told her how very much I appreciate good customer... More

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

We truly appreciate all the lovely comments about your stay with us. We want all our guests to feel welcome and comfortable and we are so glad you enjoyed your time with us. Thank you too for the rave reviews about our staff member, Sharon. She will be recognized for her outstanding customer service. We hope to serve you again... More

Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a wonderful hotel option that is maybe 20 minutes drive from the beach. We decided to stay an additional night last minute and were amazed with the prompt service and pleased to feel as if we had made it home. It was a great comfort to stay in this hotel. The breakfast staff were very helpful and welcoming.... More

Review collected in partnership with Hilton Garden Inn

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Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you so much for taking the time to write about your stay with us. We couldn't be happier that you had such a enjoyable stay, and we appreciate all the positive feedback! Thank you again and we hope we see you again soon! More

Chesapeake, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Good staff, good breakfast. Pillows are too soft, but that is typical with all Hilton Garden Inns. Hot tub wasn't working and staff fixed it immediately. Breakfast lady was extremely nice and efficient. Showers were great, parking was easy.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thanks so much for the great compliments about our staff and property. We are glad you enjoyed your stay with us. We do have "firm" pillows available upon request, and we will add it to your profile at our hotel, so that next time you'll have "firm" pillows at check-in. Thanks again and we hope you come back soon. More

Alexandria, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The staff is very helpful and accommodating. The furniture and appliances in the room and hotel facilities are great quality. I did run into a cleanliness issue, but I believe it was the lack of the service for that room that time around. My first visit was perfect and had no issues.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

We appreciate your feedback regarding your stay and sincerely apologize for any issues you had with your room. Thank you for the kind words regarding our staff, as our goal is to make each and every guest feel welcome and at home with us. Please feel free to contact me directly at the hotel if I can be of any... More

Pulaski, Georgia, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Our stay at the Garden Hilton was exceptional. The service, the rooms, and the breakfast was excellent. Checking in and out was very organized and efficient. The hotel is located close to the beach and many popular eating places. This was our first time visiting Virginia Beach and the experience was greatly enhanced by our stay at the Garden Hilton.... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Many thanks for taking the time to share your experience at our hotel. Your kind comments are appreciated and we are so pleased that you enjoyed your stay with us. We are looking forward to serving you again! More

NJ
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Overall the place was fine for an average hotel. I always considered Hilton Garden to be one notch above "ok". We were told the rooms had sleep number type adjustable mattress, it did not. Other Hilton Garden hotels I have been in had a restaurant in them, this one had more of a "snack bar". The rooms are starting to... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you for your comments and review of your stay. We do offer the Garden Sleep System beds in our king bed rooms, and Serta Perfect Sleeper mattresses in our double bed rooms. Our Garden Grille and Bar Restaurant has 52 seats, plus an additional 12 seats on our patio. Our restaurant features breakfast, dinner and in-room dining menus as... More

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Additional Information about Hilton Garden Inn Chesapeake/Greenbrier

Address: 1565 Crossways Boulevard, Chesapeake, VA 23320
Phone Number:
Location: United States > Virginia > Chesapeake
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Chesapeake/Greenbrier 3*
Number of rooms: 92
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Also Known As:
Hilton Garden Inn Chesapeake Hotel Chesapeake
Hilton Chesapeake
Chesapeake Hilton Garden Inn

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