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Hilton Garden Inn Chesapeake/Greenbrier

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1565 Crossways Boulevard, Chesapeake, VA 23320
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1 room 1 adult
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Hilton Garden Inn Chesapeake\/Greenbrier
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289 Reviews from our TripAdvisor Community

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Surfside Beach, South Carolina
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Good location, plenty of restaurant options within a couple of blocks. Very clean common areas, good staff at desk. Very large room, king bed was very comfortable. Pretty quiet at night. Good breakfast buffet in lobby restaurant. I will book again...

Helpful?
Thank fkanesc
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I used my organizations credit card to book a room online for our business guest who was coming into town for one night. I had recently used the same card to pay for two rooms at the same hotel for 2 of our other business guests. No issues. I get a call from our guest: the hotel refused to let... More 

Helpful?
Thank graham r
Jon M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Dear graham r, Each and every guest is important to us and I am sorry that we were not able to provide expeditious service for our mutual guest. Please know that we are still committed to earning your trust and we would love the opportunity to streamline the process for your guests moving forward.With a little groundwork, we can both... More 

Hertford
Level Contributor
9 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Spent two nights of the most memorable time of my life. This was a renewal of an old friendship (courtship!) and it was perfect. Clean , quiet room. Bedding was the most comfortable I ever slept on. Staff was friendly and even when I overslept, they never bothered me. Food in restaurant was wonderful.

Helpful?
Thank 516diannes
Annapolis
1 review
5 of 5 stars Reviewed 2 weeks ago

Everything was 5 star at this hotel. Would stay there again and recommend to others to stay. The hotel's decor in the lobby was warm and inviting. The room was very nice and the staff was extremely friendly. It is also family friendly. Very close to the mall and restaurants, and the price was excellent. Will definitely stay there in... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Yvette J
Matthews, United States
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This property is well kept despite the age it presents. The rooms were clean and absent of any smells that one would anticipate in a hotel with some age to it. The beds in my room did not have the adjustment dials that allow the softness/firmness settings to be made. The bathrooms were clean. There was some mildew in the... More 

Helpful?
Thank Charles F
Richmond, Virginia
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 27, 2015 via mobile

Stay here a lot when in the chesapeake area and the staff is always so nice and welcoming, especially Sharon at the front desk she is always so welcoming and making sure guests are enjoying their stay. Definatly a very well kept and clean hotel.

Helpful?
Thank Jonathan C
Winchester, Virginia
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 25, 2015

I have been staying at Hilton properties for over 20 years as I traveled on business. I can safely say this hotel is the best of the best. EVERY person on the staff was very courteous and welcoming. The hotel is spotless and cared for like someone's home. I stayed here many years ago and the property was just like... More 

Helpful?
Thank douglasa455
Columbia, SC
Level Contributor
178 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
2 of 5 stars Reviewed November 28, 2015

This hotel left a lot to be desired. We stayed for 3 days. On our 1 st day, Thanksgiving, they had a brief continental breakfast - that we missed and were never told about when we checked in the night before. The next day, breakfast was very good though. The hotel housekeeping cleaned our room, but did not leave any... More 

Helpful?
Thank sciencerules03
Swoods6, Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

I apologize that your stay proved to be disappointing. As we prepared a letter for all arrivals and in house guests informing all guests that we were offering a free continental breakfast and turkey sandwiches for all guests with the hours of service. We also communicated that we gave housekeeping the day off to spend time with their families but... More 

Littleton, United States
1 review
4 of 5 stars Reviewed November 24, 2015

Hotel needs an upgrade.. However, it is not a bad place to stay. They were friendly and helpful... Great location... close to restaurants, shopping, movies, and easy access to major highway. We normally enjoy our stay as the Hilton Hotels.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Carolyn H
Swoods6, Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you for taking the time to write a review about your stay. We will be completing our GRO2 renovations in 2016. We hope that you will come back and visit, thank you. More 

Berryville, Virginia
Level Contributor
178 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed November 7, 2015

I spend over 100 nights a year with Hilton and dozens with HGI. The beds are aweful and this one was too. didn't fill with air and sank down. Mold on the shower curtain and the air conditioner cover fell off. I reported it and she never offer a solution, points, comp or anything. just...sorry about that. this was with... More 

Helpful?
Thank Ron M
Swoods6, Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

I am so sorry to hear that you did not enjoy your stay with us at the Hilton Garden Inn Chesapeake/Greenbrier. I know the Assistant General manager connected you on Sunday to resolve all of your issues as they were reported to us as we currently do not have a Front Desk manager. We do hope that you give us... More 

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