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All 40 Chesapeake hotels

Hilton Garden Inn Chesapeake/Greenbrier

3.0 of 5 Hotel   |   1565 Crossways Boulevard, Chesapeake, VA 23320
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71%
Ranked #17 of 40 hotels in Chesapeake
A recent review
5 of 5 stars reviewed 6 days ago
Elizabeth S richmond, United States
  • Reviews (158)
  • Photos (44)
  • Amenities
  • Room tips (15)
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158 people have reviewed this hotel

Traveler rating
    68
    43
    24
    6
    17
See reviews for
50
22
14
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Italian first
  • Any
English first
richmond, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Everything was so comfy. Especially being a hhonors member I was able to get free convenience store snacks--which actually saved me a trip to the local store. Only complaint was that breakfast is not complimentary--which would be fine except this makes for confusion and you can't eat on the go. Otherwise so clean, so quiet, so comfy.

Review collected in partnership with Hilton Garden Inn

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Boston, Massachusetts
Top Contributor
96 reviews 96 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Very pleasing lobby and very pleasant staff. Shout out to Shamar (Dining area) and to Sharon (front desk). Location is convenient to Rt 64 and to many stores and restaurants. Hotel features a pleasant dining area with a nice menu and a small bar with three stools. Dinner menus prices are competitive. Breakfast buffet offers the usual selections and is... More

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Long Island, NY
Top Contributor
160 reviews 160 reviews
74 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Choose this property for the location, close to everything and where I needed to be in the area. First and foremost, Hilton is trying to monetize their "FREE" internet by slowing down the old internet and trying to charge for "premium" service. The "FREE" in this hotel was the slowest internet I've had in a hotel in at least 5... More

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houston, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Staff was great, room very average (wear & tear issues), bed was damaged but room was quickly changed when the front desk was advised. Check-out was an issue due to billing problems. Could not be corrected at front desk but resolved several days after our departure.

Review collected in partnership with Hilton Garden Inn

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Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you for taking the time to comment on your stay with us. I sincerely apologize for the issues you experienced during your stay. Please contact me at the hotel so that I may address your concerns personally. We appreciate any and all feedback, as it serves to help us improve. More

PA
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a great stay at this hotel while in the area with friends. The hotel was clean and quiet. Check in was quick and staff friendly. There are a lot of places to shop and eat at near the hotel, some you can walk to like Joes Crab Shack and Cracker Barrel. We would stay here again when in... More

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Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

I am so glad you enjoyed your stay with us, thank you very much for positive feedback! Please come see us again! More

los angelos
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was nice, quiet and clean. The restaraunt breakfast buffet was weak, no bacon, turkey sausage floating in a pot of water, limited fruit, just not up to the standard I have experienced at this and other Hiltons in the past.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you for your feedback regarding your stay with us. I am truly sorry that the breakfast buffet was not up to your standards. Your comments are the first step in helping us improve our quality and service. Please contact me at the hotel so that I may address this issue with you personally. I hope you will consider giving... More

Kettering, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Our room was clean and met our expectations, but room was not ready when we arrived (15 min before the 4PM check in). The desk clerk said he would call us as soon as it was ready, but we never got a call. He did not seem the least bit sorry for this over sight, just responded with a shrug... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Please accept my genuine apologies for the check-in service you received. It is not typical of our staff, as we take great pride in our high level of customer service. Thank you for your feedback, as it will only help us improve. I hope you will give us another chance to serve you. More

Altavista, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Despite the slow check-in, the overall stay was nice with very friendly staff and beautiful property. The location is good...near places to eat and shop, and close to the interstate for easy travel. I will likely stay at this hotel if I return to the area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you very much for your feedback, it is most appreciated. My sincerest apologies for the slow check-in process. We are so glad you enjoyed your stay and we'd love to have you back with us again. More

Delray Beach, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 29, 2014

Went to a wedding, wedding party stayed at hotel. Great staff, wonderful accommodations, clean, good location, enjoyed my stay. The staff is friendly, helpful and really made the stay a pleasant experience.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

I just wanted to take a moment to express our gratitude for the wonderful comments about our staff and hotel. We really appreciate it and thank you for choosing to stay with us, we hope you'll come back soon! More

United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 29, 2014

Came down on Memorial Day Weekend to share Jimmy Buffett with our son and his friends. Found the Hilton-Garden online and having stayed at other Hilton-Gardens before, and seeing the great price for the room this weekend, we grabbed it. Staff, Hotel itself, value for the room, food...all excellent. Bed a little soft in the middle for my back, but... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

I really appreciate you taking the time to provide your comments and feedback about your stay with us. Thank you for the lovely comments, we hope you join us again for another great stay! More

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Additional Information about Hilton Garden Inn Chesapeake/Greenbrier

Address: 1565 Crossways Boulevard, Chesapeake, VA 23320
Phone Number:
Location: United States > Virginia > Chesapeake
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chesapeake/Greenbrier 3*
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Also Known As:
Hilton Garden Inn Chesapeake Hotel Chesapeake
Hilton Chesapeake
Chesapeake Hilton Garden Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#8 Family Hotel in Chesapeake #18 Business Hotel in Chesapeake
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn Chesapeake/Greenbrier is located in the Greenbrier Business Park and is minutes from Greenbrier Mall. Enjoy the patented Garden Sleep System® bed, complimentary high-speed internet access, and flat-screen TV with cable channels in every guest room. Our on-site restaurant, the Great American Grill, is open for breakfast and dinner, plus offers in-room dining service. ... more   less 
Number of rooms
92

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