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Hilton Garden Inn Chesapeake/Greenbrier

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1565 Crossways Boulevard, Chesapeake, VA 23320
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Hilton Garden Inn Chesapeake/Greenbrier
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Hilton Garden Inn Chesapeake/Greenbrier
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256 Reviews from our TripAdvisor Community

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Traveler rating
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    33
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    21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Harrisburg, Pennsylvania
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I am picky about hotels being clean because I travel with my kids and this hotel was super clean. It smells clean everywhere. The hotel was very quiet. The beds were double beds (which it was a bigger size) but really comfortable. The pool and spa indoors was a nice offering. We didn't have breakfast, so I can't comment on... More 

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North Plainfield, New Jersey
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

Rooms were nice and quiet with comfortable beds and very clean linens/towels. Location was great - near a shopping center with many restaurants close by. Came to town for a memorial of a friend. Very nice staff. Comfortable lobby and sitting area w refreshments (coffee, tea, flavored water).

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

We are grateful for your kind and thoughtful review of your stay with us. It is much appreciated. We hope to have the opportunity to serve you again! More 

Blaine, MN, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Despite paying over $200 for the room I enjoyed the stay. The only complaint I had was the noise of the AC unit and it seemed to cool the room off too much - but overall the stay was good and I would stay here again. I'm getting a message that says ithis message has to have over 200 character... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you for taking the time to give your feedback and posting a review of your stay. We are very glad you enjoyed your stay - please come back soon! More 

Lorton, Virginia
1 review
4 of 5 stars Reviewed 2 weeks ago

My key card stopped working 4 times during a one night stay. I mean every time I walked out of the building the stupid thing stopped working. I had to continually stop at the front desk to have my key "fixed". This was a nuisance the first time, a mild annoyance the second time, the third time it was down... More 

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you for your feedback, as we certainly understand your frustration with the key card issue, and how inconvenient that must have been for you. This was a hotel-wide issue, that we have now corrected. We appreciate the kind words about our staff and property and we hope you will give us another opportunity to host you. More 

Millstone, New Jersey
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My 17 yr old daughter and I stayed here while seeing my youngest daughter march in the NATO Parade of Nations in Norfolk. The beds were so comfortable, the room was nice and clean. We swam in the pool and used the hot tub. It was a rainy weekend so the indoor pool and hot tub made the end of... More 

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Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you so much for writing and posting about your stay with us - we love to hear what our guests think about us! We are so glad you and your family enjoyed your stay and please come see us again! More 

Chesapeake, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

We travel to Chesapeake a few times a year as our kids live there. First time staying at Hilton Garden Inn. The mattress was not the best. They said they changed the mattress for us but same problem. Most of the staff was great. Location was great. Lobby and grounds clean. Breakfast NOT included and is expensive.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

I appreciate your taking the time to write about your stay and give us valuable feedback about our hotel. I am very sorry you were not comfortable during your stay with us. We are currently in the process of replacing our mattresses throughout the hotel, and we hope you will come back and give us another opportunity to serve you. More 

Centerville, Ohio
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stay at this property every year on our family trip to the Outer Banks. It's a perfect location for us to overnight as we head to OBX. The property is very clean and professionally run. The staff is very courteous and helpful. The overall appearance and maintenance of the property is outstanding. I highly recommend this property and Hilton... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Many thanks for taking the time to post a review about your stay! I have shared your comments with our staff, and it made their day. Please come see us again! More 

Harrisonburg, Virginia
2 reviews
3 of 5 stars Reviewed 3 weeks ago

The bed was extremely soft and comfortable. Nice black out curtains, hot and strong shower. Friendly staff always smiling. Entire place was nice and clean. Great and safe location. We arrived early in the morning and lady at the front desk let us checked in.

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

We truly appreciate your comments and feedback, and are happy that you enjoyed your stay with us. We hope you will return soon! More 

Boothwyn, PA, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a softball tournament with our team. The staff was fantastic. No real complaints other than the full beds are on the small side. Rooms were clean and the air conditioning definitely worked well (brrrrrrrr!!!) We had a good time and would probably stay here again!!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thanks so much for the lovely review - we really enjoyed having your team stay with us! Please come see us next time! More 

South Riding, Virginia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

In town for a family wedding. 4 nights at hotel. We usually pick Garden Inns as a step up from Hampton - especially for breakfast. This property was a little more worn than a typical Garden Inn. Staff did respond well to a deflated mattress (those quasi-air beds need to go) moving us to a new room after valiant efforts... More 

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you for your frank and honest feedback as it is very helpful to us. We rely on you, our customers to let us know what we are doing right and what could be doing better. We have repaired the broken sprinkler heads, and the mattress air baffle system. I appreciate the kind words about our staff and I hope... More 

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