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All 40 Chesapeake hotels

Hilton Garden Inn Chesapeake/Greenbrier

3.0 of 5 Hotel   |   1565 Crossways Boulevard, Chesapeake, VA 23320
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72%
Ranked #14 of 40 hotels in Chesapeake
A recent review
5 of 5 stars reviewed 6 days ago
Lachrisha D Avondale, United States
  • Overview
  • Reviews (165)
  • Photos (44)
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  • Room tips (15)
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165 people have reviewed this hotel

Traveler rating
    71
    46
    24
    7
    17
See reviews for
53
22
14
60
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Italian first
  • Any
English first
virginia Beach Virginia, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

Not impressed, bathroom needed to be updated. shower very worn, tub plug broken and rusty. deadbolt on door didn't work correctly so afraid to use it after it jammed . No breakfast included in room price, additional $10.00 if you wanted anything other than coffee.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our property. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More

Avondale, United States
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Would stay here again. One of the most accomodating staff I have encountered in a long time! Front desk assistance was helpful and knowledgable of the area, able to recommend a number of good LOCAL restuarants. Breakfast staff was prompt and attentive all you needed.

Review collected in partnership with Hilton Garden Inn

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honolulu, United States
1 review
4 of 5 stars Reviewed 1 week ago

This hotel was one chosen by the tournament we were attending. It was what was expected from a Hilton --- convenient, clean, good service, friendly, not luxurious but a definite "we would return here" if we come back to this area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you so much for staying with us and providing your feedback from your staff. I am so glad you found the accommodations to be clean and you enjoyed the friendly service you received. We appreciate your business and hope to see you again for your next tournament. More

Blaine, MN, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I liked the Kurieg coffee maker in the room and the staff was very couteous and efficient. I had trouble closing the drapes all the way and the A/C unit seemed to cool the room off too much and I had to set the thermostat way up. A/C unit was noisier than I'd prefer as well. Other than that the... More

Review collected in partnership with Hilton Garden Inn

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Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Your honest feedback is truly appreciated. Rest assured we have taken the necessary steps to correct the issues you mentioned, and we hope you will give us another opportunity to show you our true commitment to quality and service. More

1 review
5 of 5 stars Reviewed 2 weeks ago

I believe excellent customer service can overcome any unforeseen problem in almost any business encounter. This was my experience with the Hilton Garden Inn in Chesapeake, VA. The few minor glitches we saw were so expertly and efficiently corrected (with compensation offered for our inconvenience) that they might not have been there at all. The efficiency and pleasantness of every... More

Review collected in partnership with Hilton Garden Inn

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Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

We are thrilled you enjoyed your stay with us so much, we look forward to serving you again soon! More

Honolulu, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff was excellent and went beyond the expected to make us feel comfortable and appreciated. They never did just the minimum. The rooms were large, in excellent condition, and clean. The only problem we had was that the air conditioner control didn't seem to adjust the temperature. It worked but only on "very cold". Although we had to pay... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Many thanks for the feedback and all the great compliments about our staff and hotel. I am so glad you had a wonderful experience. We look forward to having you stay with us again! More

Centerville, Ohio
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Every year our family stops in Chesapeake, Virginia on our way to the Outer Banks. Chesapeake is a convenient location to spend the night prior to our Saturday rental at OBX. After using several hotel properties over the years, it was time for a change and it was more complicated with travelling on the 4th of July. Previous hotels wanted... More

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you, thank you, thank you! We are thrilled you enjoyed your stay with us and we are looking forward to seeing you again next year! More

richmond, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Everything was so comfy. Especially being a hhonors member I was able to get free convenience store snacks--which actually saved me a trip to the local store. Only complaint was that breakfast is not complimentary--which would be fine except this makes for confusion and you can't eat on the go. Otherwise so clean, so quiet, so comfy.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

We are so glad you enjoyed your stay with us and we were able to provide you with a "home away from home". Thank you for your feedback regarding the breakfast, so that we may make the necessary steps to improve. Please come back and see us again! More

Boston, Massachusetts
Top Contributor
102 reviews 102 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Very pleasing lobby and very pleasant staff. Shout out to Shamar (Dining area) and to Sharon (front desk). Location is convenient to Rt 64 and to many stores and restaurants. Hotel features a pleasant dining area with a nice menu and a small bar with three stools. Dinner menus prices are competitive. Breakfast buffet offers the usual selections and is... More

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

I truly appreciate your frank and honest feedback, as it is the first step in improving our service and quality. Thank you for the kind words about our staff and the service they provided you. We hope to serve you again when you are in the area. More

Long Island, NY
Top Contributor
162 reviews 162 reviews
76 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Choose this property for the location, close to everything and where I needed to be in the area. First and foremost, Hilton is trying to monetize their "FREE" internet by slowing down the old internet and trying to charge for "premium" service. The "FREE" in this hotel was the slowest internet I've had in a hotel in at least 5... More

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank your for your feedback regarding your stay. The Hilton Garden Inn brand has provided complimentary wi-fi to it's guests since 2004. Recently we have added a "premium" wi-fi option for a fee of $4.95 per day for guests needing to download large files, videos, etc. Although providing this "premium" offering is not currently a benefit for our Hilton Honors... More

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Additional Information about Hilton Garden Inn Chesapeake/Greenbrier

Address: 1565 Crossways Boulevard, Chesapeake, VA 23320
Phone Number:
Location: United States > Virginia > Chesapeake
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chesapeake/Greenbrier 3*
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Also Known As:
Hilton Garden Inn Chesapeake Hotel Chesapeake
Hilton Chesapeake
Chesapeake Hilton Garden Inn

44 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#9 Family Hotel in Chesapeake #18 Business Hotel in Chesapeake
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn Chesapeake/Greenbrier is located in the Greenbrier Business Park and is minutes from Greenbrier Mall. Enjoy the patented Garden Sleep System® bed, complimentary high-speed internet access, and flat-screen TV with cable channels in every guest room. Our on-site restaurant, the Great American Grill, is open for breakfast and dinner, plus offers in-room dining service. ... more   less 
Number of rooms
92

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