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Hilton Garden Inn Chesapeake/Greenbrier

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1565 Crossways Boulevard, Chesapeake, VA 23320
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1 room 1 guest
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Hilton Garden Inn Chesapeake\/Greenbrier
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265 Reviews from our TripAdvisor Community

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Traveler rating
    120
    75
    34
    15
    21
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23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Chesapeake, United States
2 of 5 stars Reviewed yesterday NEW

I expected more from a Hilton brand hotel. Almost all of my hotel stays are within the Hilton family. This hotel was not consistent with my experiences at Hilton properties in the past. I travel quite a bit for work and I am usually confident that my hotel will be comfortable and of high quality when I stay at a... More 

Review collected in partnership with Hilton Garden Inn

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1 review
3 of 5 stars Reviewed 4 days ago NEW

The service was great and the staff was friendly. The property seems to be relatively new so the rooms and facilities are in great condition. We received a Hilton Honors upgrade to a larger room (suite actually) that was really nice. However, when we went down to breakfast the next morning we were stunned to learn that the price was... More 

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Richmond, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Had a wonderful stay with hotel staff ,accomadations and ammenities exceptional ! Easy visits to Bay Bridge restaurant which was exceptional and Military Aircraft Museum in Pungo which is a hidden "Gem" in the area, absolutely worth the visit !! They have on display over 50 working WW II airplanes on display with lots of volunteers to discuss them with... More 

Review collected in partnership with Hilton Garden Inn

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Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Great Service at front desk and breakfast, everyone is super polite and courteous. Breakfast is ok. Rooms, so not so great, the furniture was scratched and dinged, carpet was dirty, guest room doors were scuffed on the outside, example...take a look at the first room coming off the elevator on the fourth floor, it looks like a truck hit it... More 

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abington, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Came in early for a family reunion. Stayed at the Hilton when we arrrived and then stayed at Hosted Hotel for the reunion. Our stay was so much nicer at the Hilton Garden that we left the other hotel and checked back into the Hilton. We will make this our go to Hotel when in the Virginia beach area.

Review collected in partnership with Hilton Garden Inn

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Level Contributor
280 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great hotel close to the Greenbrier Mall. There is a movie theater within walking distance. Lots of restaurants and shopping. The bed was very comfortable and the room was spacious. The staff was friendly and helpful. The room and the whole hotel were very clean. We will definitely stay here again.

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Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

We love your feedback about our hotel and location, and are so happy that you enjoyed your time with us. Thank you for taking the time to post a review and for choosing to stay with us, as we know you have so many other choices. We hope we get another chance to serve you soon! More 

Charlotte, North Carolina
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed one night in a double bed room. The mattresses were both in bad shape. Both were far too soft and worn out to be comfortable. The shower was in poor condition as well. We had breakfast there the next morning and were provided with two sets of silverware wrapped in napkins, however, both sets had food encrusted on... More 

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Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

We are very sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our housekeeping and maintenance team to ensure this does not happen again. Additionally, we will work with our breakfast staff to ensure all silverware is... More 

Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

Started by getting wrong room, got new room but key did not work. No hot water in shower. Bath sink was hot only??? Waitress at breakfast had dirty clothes. Hallway from front desk to elevator was dirty needed to be mopped for 2 days. No management appeared to be present. Would not stay here again.

Review collected in partnership with Hilton Garden Inn

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Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We always strive to ensure our guests have a superb experience and... More 

New Castle, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

We enjoyed the stay and the staff was very good. The location was perfect for work and the beach. Food was also very good. I would stay at this location again and plan to in the fall. My family also enjoyed the stay as this was part work and part vacation.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

We really appreciate that you took the time to review your stay with us and are so glad you enjoyed it. We look forward to seeing you next time you are in the area! Take care and safe travels to you! More 

Harrisburg, Pennsylvania
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I am picky about hotels being clean because I travel with my kids and this hotel was super clean. It smells clean everywhere. The hotel was very quiet. The beds were double beds (which it was a bigger size) but really comfortable. The pool and spa indoors was a nice offering. We didn't have breakfast, so I can't comment on... More 

Was this review helpful? Yes
Rachel M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Thank you so much for taking the time to review us and for all the great feedback, we appreciate it! We are glad you enjoyed your stay with us, and we hope to welcome you back again soon. More 

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