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Extended Stay America - Chesapeake - Churchland Blvd.

2.0 of 5
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3214 Churchland Blvd., Chesapeake, VA 23321
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Extended Stay America - Chesapeake - Churchland Blvd.
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Ranked #21 of 41 Hotels in Chesapeake
A recent review
3 of 5 stars Reviewed July 7, 2013
ElaineNJ13
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68 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Extended Stay America - Chesapeake - Churchland Blvd.
See the most recent reviews
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 7, 2013

I got a pretty good deal on this hotel- $460 for 7 nights during the July 4 holiday. I chose this location because it is about the halfway point between Williamsburg and Virginia Beach, which were the two locations I would be visiting most. The staff are very friendly and accommodating for the most part. When we arrived, we checked... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chesapeake - Churchland Blvd., responded to this review

Elaine - Thank you for your recent review of your stay. Please know the situation you described regarding the bedding in your room is truly unacceptable. We are sorry for your experience and please accept our apologies. I discussed your comments with the team and we are taking action to ensure this does not happen again. As well, I am... More 

Chesapeake
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2013

Clean, cheap room with all requested amenities. Cheerful, helpful staff. Location made it hard to find, but worth effort. Discovered grap-n-go breakfast this time -- good coffee. Nicer than other Extended Stay used before.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
Maryville, Tennessee
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 18, 2013

Nothing fancy. Clean, basic lodging. Small, cramped room & bathroom. Meager but adequate kitchen facilities. Most basic things OK... plenty of hot water, AC worked OK, etc. Very friendly and helpfull staff.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chesapeake - Churchland Blvd., responded to this review

Thank you posting a review of our property. We appreciate you letting us know that our staff was very friendly and helpful during your stay. As well, we are happy to read that you enjoyed the in-room kitchen. Thank you again for your review. We look forward to seeing you in the future, should your travel needs bring you back... More 

Palm Beach Gardens, Florida
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 13, 2013

I've stayed at this hotel once or twice a year for the past four years. I have always enjoyed my stay. The hotel is convenient to my friends in Portsmouth and is very good value for the money. I do feel 'at home away from home' here. The staff is friendly and professional, and very responsive. The new breakfast is... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chesapeake - Churchland Blvd., responded to this review

The staff and I would like to thank you for posting your review. It is so rewarding to read that you had a wonderful stay with us. I have addressed the neatness of the front lobby area with the staff, and we are continuing to focus our efforts on improving this area. Still, I'm glad that you enjoyed our new... More 

Chesapeake, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 14, 2013

I have enjoyed the very friendly staff and thier eagerness to make my stay comfortable as well as enjoyable. The front desk, especially Rudy, is always helpful, cheerful and willing to take care of any issue/need, immediately. Thank you sincerely for making my stay here one to remember in a very possitive way!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chesapeake - Churchland Blvd., responded to this review

Phyllis - The staff and I read your review, and would like to thank you for writing such positive things about your stay with us! We are delighted that we were able to make your stay enjoyable and comfortable. Most of all I'm overjoyed that our staff, especially Rudy, was able to establish such a beautiful rapport with you, which... More 

Seneca
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 27, 2013

I have been staying here while working in Va. I love the room and the personnel. Rudy brightens my day with her beautiful smile and she is always quick to help me with anything I need. She always goes above and beyond to make sure I am comfortable. A big thank you just for her!

Was this review helpful? Yes 1
Falls Church, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 26, 2013

I ended up staying at this hotel on and off over the course of five weeks. Every time the service was excellent. One time the stove did not have a drip pan, and I informed the staff. By the time I got my luggage and returned to the room the issue had been fixed. The staff there is excellent and... More 

Was this review helpful? Yes 1
Grassy Creek, North Carolina
Level Contributor
76 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed March 23, 2013

We have been staying here almost a month now, because of work...Our room was and is very clean...our needs are always met...everyone is great....I have to say though, that Rudy is super awesome...always a welcoming smile,..always without hesitation, helps us with anything we are needing....shes great!!!!!!! I highly recommend this hotel to anyone...you will be very satisfied....

Was this review helpful? Yes 1
GM_GMChesapeake, Manager at Extended Stay America - Chesapeake - Churchland Blvd., responded to this review

Dear Pam and Jody, "Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family,... More 

Portsmouth, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 23, 2013

The personnel was excellent. But wasn't happy with the cleanliness of the room. I found hair in my bed the first night. After my 8th day my room was cleaned. The stove wasn't clean, the floor hadn't been swept. And the tub had hair in it.

Was this review helpful? Yes 1
GM_GMChesapeake, Manager at Extended Stay America - Chesapeake - Churchland Blvd., responded to this review

Dear TLFLOOD, I received a copy of your review, and wanted to take a moment to personally respond. The housekeeping service you described is not acceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am mandating that our housekeeping department leave their names on the housekeeping card located in guest rooms that receive... More 

Suffolk, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 15, 2013

I have used this site many times when traveling for work to find a hotel, but never myself left a review either positive or negative. However, after staying at this hotel I feel compelled to let everyone know what a great experience I had. Walt and Veronica the managers at E.S.A.- Churchland Blvd. have one of the most accommodating and... More 

Was this review helpful? Yes 1
GM_GMChesapeake, Manager at Extended Stay America - Chesapeake - Churchland Blvd., responded to this review

Dear Charles, "I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We... More 

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