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TownePlace Suites Chesapeake


TownePlace Suites Chesapeake
Hotel class 3 of 5
2000 Old Greenbriar Road, Chesapeake, VA 23320
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Traveler Reviews

77% Recommend
3.5 of 5 stars 9 reviews
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[ Date ] [ Rating ]
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4 of 5 stars
LV_Funn 6 contributions
NC
Jul 14, 2009 | Trip type: Business New

We stayed at TownePlace Suites, while visiting colleges in Virginia, with 17-yr old daughter. The first impression was a good one, with the staff members offering a smile and a friendly greeeting as soon as we walked in the door. It also didn't hurt that, after inquiring as to whether there were any Studio suites with 2 beds, they arranged... more

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4 of 5 stars
TANYA66 74 contributions
NOTTINGHAM, ENGLAND
Jul 4, 2009 | Trip type: Family

The suites are nice as the layout of bedroom, sitting area and kitchen is great for long or short stay. The hotel is new and modern and has a lovely pool and good fitness room. We had a room with an adjoining door, unfortunately our neighbour was hard of hearing so we could hear his tv over our own, the... more

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2 of 5 stars
eyelove2eat 12 contributions
Philadelphia, Pennsylvania
May 11, 2009 | Trip type: Couples

Every staff ember I encountered was very welcoming and friendly, however our room was really grungy. The room smelled, the couch had stains on it, and there was lipstick on one of the glasses in the cabinet. I do see that management is reading these reviews and that is a great sign that this hotel might improve. more

Management response from
GMTPS, General Manager

Thank you for your comments regarding our TownePlace Suites. It is only with the valuable feedback from our guests that we can make improvements at our hotels, so we appreciate you taking the time to share your experience with us. We appreciate the positive comments regarding our friendly and welcoming staff. I want to personally apologize for the inconvenience you...

An ok hotel
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3 of 5 stars
cohusker 27 contributions
Denver, Colorado
Jun 24, 2008 | Trip type: Family

The hotel is in a nice location and is an ok place to stay. The free breakfast could have been better as it was just a bunch of muffins and some juice. The pull out sofa-sleeper lacked bedding and I had to call the front desk. We only paid $99/night with a AAA discount so I can't complain. Overall, I... more

Management response from
GeneralManagerTPS, General Manager

I appreciate your feedback. We at the TownePlace Suites Cheapeake are striving to be the best in the brand. We value your comments, and we are deligently working on improving our service, cleanliness, and accomodations to better meet the needs of our guest. We are glad that you said we are an ok hotel because of price, but we want...

Great Stay
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4 of 5 stars
valeriemessi 1 contribution
Woodbridge, VA
Jun 23, 2008 | Trip type: Business, Solo travel

I am a Marriott Platinum Member and rarely stay in Towne Place Suites (brand). I must say it was very nice. The room was wonderful and the staff was great. Would definately reccomend for anyone staying for a long period of time! more

Management response from
GeneralManagerTPS, General Manager

Thank you very much for the great feedback! We hope to see you back again soon! We are a great hotel with great associates. We like to hear the things that we need improving on, but we love hearing when we get it right!

nightmare
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1 of 5 stars
A TripAdvisor Member
r.i.
Jun 8, 2006 | Trip type: Business
4/7 found this review helpful

stayed for one month,jail would have been better.room never vacuumed had to always ask for soap,toilet paper.DIRTY AND SMELLY.manager very lame.I could not believe it was a marriot.never recieved mail till sometimes 3 weeks after it was sent.locked out of room on last night at midnight after getting home from work claiming they needed payment before we checked out the... more

Management response from
GMTPS, General Manager

Thank you for bringing to our attention your disappointment with our TownePlace Suites by Marriott. I want to personally apologize for the problems you experienced and assure you that it is not reflective of our usual standards of service and quality. It is only with the valuable feedback from our guests that we can make improvements at our hotels, so...

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5 of 5 stars
A TripAdvisor Member
Virginia Beach, Va.
Sep 18, 2005
3/3 found this review helpful

We stayed here for almost three weeks because we were moving to this area.... The hotel was very pet friendly...absolutely everyone was great and very helpful. The room was clean and nice (by the way I am very picky about hotel rooms) and I was comfortable and happy staying here. It, of course, isnt a resort...the pool was small but... more

Management response from
GMTPS, General Manager

Thank you for your wonderful comments! We really appreciate it. We are a great hotel with outstanding associates. Our goal is to continuously improve on providing each guest with exceptional customer service along with a clean, comfortable room. Thanks again for your comments! D. Muff General Manager

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5 of 5 stars
Ashburn_Pats 8 contributions
Ashburn, VA
Dec 26, 2004
3/3 found this review helpful

We stayed here for only one night (Dec 24th). I'm actually from the area and my family's house was packed for the Christmas holiday. So my husband, my two doggies and me had to bunk it up in a hotel. The hotel is right off of Interstate-64. Restaurants are right down the street and very convenient. The room was well-appointed... more

Management response from
GMTPS, General Manager

Thank you so much for your wonderful feedback. We are so thrilled that you would choose to stay with us again. Also, we appreciate that you would highly recommend our hotel. Our hotel has continued to make great improvements. We look forward to welcoming you back again soon. Again, thank you for your positive comments. D. Muff General Manager

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4 of 5 stars
auntvonna 3 contributions
Norfolk, VA
Jan 9, 2004
5/5 found this review helpful

This is an extended stay hotel (meant for those relocating, on extended business or undergoing home repairs), so don't expect daily maid service. Instead, they provide once weekly full service plus refresher service twice per week (where they take out the trash, freshen towels, etc...). They provide all pots, plates and utensils, but lacked bakeware (which I bought). You are... more

Management response from
GMTPS, General Manager

Thank you so much for positive feedback. We appreciate you taking the time to share your experience with us. We value all comments whether good or bad. It is only with the valuable feedback from our guests that we can make improvements at our hotels. Again, thank you for your wonderful comments. We look forward to welcoming you back again...

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TownePlace Suites Chesapeake Address

2000 Old Greenbriar Road, Chesapeake, VA 23320
Chesapeake Hotels TownePlace Suites Chesapeake
3.5/5.0
9