I am still reeling in disbelief from the horrible experience I had this past weekend while I was a guest at this hotel. When we first arrived to our room, I noticed two things. First, there was a large very oily handprint at the top of the headboard, as if the previous user had securely gripped it to anchor himself...
more
Thank you for taking the time to tell us of your experience. We strive to satisfy our guest on every stay and we obviously did not achieve our goal for your visit. With your detailed feedback, we will meet with our staff to review our service expectations and improve our cleaning and inspection program. Your service did not reflect the...