Horrible customer service. Rooms in poor condition. The fire alarms went off for hours and when I complained they said signs had been posted. Did not offer an appology and were extremely rude. Hotel backs up to a loud interstate. The fridge made a horrible sound all night. Bathroom faucet is broken. Screen missing from window. Could go on and... More

Where do I start? Let me see....I stayed at that location for a month while waiting to move into my new house. I went through Priceline and bidded and got the room for $28 a night plus tax which amounted to about $39. I figured for that price it couldn't be that bad and i could deal with or tolerate... More

I understand you get what you pay for but we actually thought we'd merely found a reasonably priced room. On the contrary, what we found was an old room with a kitchenette that had seen better days. This motel states they are undergoing some renovations, however I certainly hope that was not the room we received. Our check-in was pleasant.... More

Extendedstay America is an awesome place to stay! It is a very great place to stay, and it is a great value for the the price! My whole Family has stayed here since the first of December 2012 through February 2013 and the rooms are well styled and very comfortable. The parking lot is always full, with not only single... More

As I'm here still, I have nothing negative to say Amber, Kim and Julia are very nice and respectful. I like to walk in to the front desk no matter what time of the day and they all just smile, makes it worth while... Plus it's close to lots of restaurants and the mall.

Kim, Amber and Julia are the best. We had a small issue with the room we first recieved, and after approaching them with the issue, they were extremely professional and better accomodated us and made our overall eexperience another great one.

I didnt expect the service nor quality of this hotel when i first arrived. My stay was for a few days so I needed alot of servicing. Brenda, Maya, and Amber were the desk clerk who were extremely kind and helpful in servicing my issue. Thelma, housekeeping OMG got to love her she made sure i had more than enough... More

I thought the room was spaceous and clean, Amber was professional and courteous. The hotel is situated in a perfect location near shopping center, movie, and mall I'll be definately staying here again when I return to Hampton Roads.

This is a great place to stay. It's is very close to everything you might need, malls, stores, restaurants, you name it. As a frequent traveler, your experience begins at the front desk. Amber was very friendly and accommodating, as well as professional and courteous. Can,t say enough good things about my experience. Will recommend this place to all my... More