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Extended Stay America - Chesapeake - Crossways Blvd.

2.0 of 5
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1540 Crossways Blvd., Chesapeake, VA 23320
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1 room 1 guest
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Extended Stay America - Chesapeake - Crossways Blvd.
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63 Reviews from our TripAdvisor Community

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    14
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    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Plainview, New York
1 review
4 of 5 stars Reviewed 6 days ago NEW

This property is very centrally located to the Greenbrier Mall. There are many eating places as well as shopping. This property is an extremely good value and if yo9u are so inclined it has a fridge and stove to prepare ones own food. It is not a fancy hotel but it is very nice and clean

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I moved into 3 different rooms and they were all pet rooms, which means hardwood flooring. I had a cat and she definitely had nothing to complain about. The staff were friendly and the cleaning crew was thorough. Kristina and Britanny manned the front desk at night and both were always very helpful. Robert is the manager and he made... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chesapeake - Crossways Blvd., responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our comfortable accommodations and friendly staff. I’m thrilled we were able to provide you with a home away from home experience. Thank you again for your review. It would be our pleasure for you to repeat your experience with... More 

Flowery branch, GA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

So we show up after a long day at the beach at 6:00pm (check in is at 3:00). We had called earlier I the day to confirm our reservation and were assured that our booking was set so we were confident it would be smooth sailing. Wrong. Upon arrival, we were told our room wasn't ready. When we pointed out... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chesapeake - Crossways Blvd., responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that your arrival and your stay were less than perfect. We do understand that there is a certain level of satisfactory service that is expected and I see that we failed in that mission. I am making sure our staff is made aware of your feedback... More 

Downingtown, PA
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed in early July for one night. Just qwan overnight on the way to OBX. Front desk staff (not exactly in a "lobby") was SUPER nice and helpful. Room was clean, decent. Hotel was fully booked. The free breakfast was a grab-n-go table set up with granola bars, muffins and coffee. Nothing fancy, but the price of the hotel beat... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chesapeake - Crossways Blvd., responded to this review

Thank you so much for sharing your experience with us. I am so glad you enjoyed our clean and comfortable rooms and convenient location. I truly appreciate your comments regarding our friendly and accommodating staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Augusta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Luckily I had business in Norfolk and stayed with The Extended Stay America Chesapeake - Crossways Blvd. and it brought me relief. The facilities are clean as they are new, the staff are courteous and welcoming, and the location is perfect. I've had to ask for a few things from Robert, the GM and the guy couldn't be more helpful.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chesapeake - Crossways Blvd., responded to this review

It is so rewarding to read that you had a welcoming and relaxing stay with us. Thank you for your comments. It’s so great to hear that we were able to accommodate your needs with a convenient location and great customer service. Once more, thank you for posting your review. We look forward to having you visit with us again... More 

Fort Lauderdale, Florida
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We had to move off our boat for 3 nights and this was the most reasonably priced place available. I was happy to find a clean, nicely decorated studio, large flat screen tv, comfy queen bed. The best part is no annoying housekeeping knocks on the door. The front desk gladly exchanges your towels or linens if needed and longer... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chesapeake - Crossways Blvd., responded to this review

The team and I appreciate your kind remarks. I am so delighted to know that we were able to provide you an amazing and comfortable stay while you were with us. Reviews such as yours are always the highlight of our day and we will share this with our whole team. Thank you again for your kind words. The staff... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed July 21, 2015

My husband and I went to VA beach for the weekend to go to a concert and sightseeing. We wanted a decent hotel but nothing too expensive since we wouldn't be in our room much. After reading a few reviews on this hotel-and since it was supposedly just remodeled and the price was really good I booked it for 2... More 

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1 review
4 of 5 stars Reviewed April 23, 2015

First, I would like to recommend Kristina Jones for adjusting my reservation for a earlier date. Ms. Jones, made sure my reservation was accurate, without any penalty. Also, the room was very clean, and updated for the price. Towels and Bedding were fresh and easily exchangeable when dirty. Also, my mail was delivered to the lobby, and I was able... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chesapeake - Crossways Blvd., responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our staff and the great service they provided to make your stay comfortable. I am so pleased that we were able to provide you with a comfortable stay at a great value. Thank you... More 

Fallston
2 reviews
5 of 5 stars Reviewed April 15, 2015

The staff at this location is exceptional starting with Assistant General Manager Mary Brisendine. She recognizes me as soon as I walk in the door with a big smile. Office workers Brittany and Kristina are so friendly and helpful. I travel a lot for my job and stay in Extended Stay America as much as I can due to the... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chesapeake - Crossways Blvd., responded to this review

David - Thank you for posting such a wonderful review. I am so thrilled to know that our staff does such a good job. I am proud of our team for getting such positive feed back from a regular customer such as yourself. Thank you again for your kind words. The staff and I would love to provide you with... More 

Mantua, Ohio
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 7, 2015

A convenient and affordable motel with a very clean and comfortable room. Greeted by a friendly, professional, and courteous young lady named Kristina who was also quite knowledgeable about amenities. Check in was easy and smooth without incident.

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