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BEST WESTERN PLUS Portsmouth-Chesapeake Hotel

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3235 Western Branch Blvd, Chesapeake, VA 23321 (Formerly Hotel Craney Island)
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1 room 1 guest
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BEST WESTERN PLUS Portsmouth-Chesapeake Hotel
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BEST WESTERN PLUS Portsmouth-Chesapeake Hotel
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132 Reviews from our TripAdvisor Community

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    34
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    14
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54
24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
  • All months
    (132)
  • Mar-May only
    (39)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (12)
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Baltimore, United States
1 review
1 of 5 stars Reviewed 1 week ago

Overall dissatisfied with the hotel in general. Jacuzzi was broken and not fixed during our stay so we shortened our vacation by four days due to our dissatisfaction with the room and overall experience with the hotel.

Review collected in partnership with Best Western

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1 review
3 of 5 stars Reviewed 2 weeks ago

Rooms were very nice, clean, & comfortable. Maid staff was excellent. One particular gentleman (used lightly) @ the front desk was a stick in the mud, & curmudgeonly. We were there for a softball tourney. Many of the families met & hung out in lobby, doing some eating, adults were beveraging on beer. He didn't like that. They actually on... More 

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Greenville, North Carolina
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for business meeting in town. Staff was great at check-in and when asking for directions to places in town. Hotel was well decorated and modern. Room was clean and comfy. Air conditioner was a little noisy, but not a bother. Will stay here on my next trip to the Suffolk/Chesapeake area.

Review collected in partnership with Best Western

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Clemmons, NC, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Our stay was very relaxed. The room was clean and the staff were super attentive and helpful. The breakfast was delicious and had lots of variety for even our picky eaters. The food quality was great! The staff kept it well stocked. A staff member was quick to jump to our aid when we did not understand why we could... More 

Review collected in partnership with Best Western

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New York
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Although all the staff comes across as friendly, there is a severe lack of care. Check in was a lengthy process only because the agent could not stay focused enough to do what was needed. He complained of being tired although I was checking in around 5:00 pm. The elevators were an adventure. From the very bumpy ride to the... More 

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Travelers are raving about these Chesapeake hotels

Alexandria, Virginia
Level Contributor
65 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Condition: FILTHY carpets, dirty walls, broken tiles, we did not want to walk around bare feet. Stains almost everywhere we looked. Reservations/charges: We reserved 3 rooms ahead of time, double checked two weeks before then the day before we checked in found out they only had 2 rooms for us with NO other vacancy. As if that wasn't bad -... More 

Was this review helpful? Yes 3
HICNCP, General Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review

Dear Wildzootv, Thank you for taking the time to share your experience regarding our hotel. I would like to apologize for the inconvenience you experienced with the room and other challenges which are mentioned. We have reviewed these items with our entire team to ensure this does not happen to future guests. Our rooms are only equipped with double (full)... More 

PA
Level Contributor
73 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 27, 2015

Stayed here for one night on the way to the Outer Banks. Exceptionally clean large rooms and very comfortable beds. The bathroom was one of the nicest I have seen. No mildew or caulk that needed replacing. Staff was very friendly and the breakfast opened early and was fairly good. Will definitely look for Best Western Plus again!

Was this review helpful? Yes 1
HICNCP, General Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review

Dear kklammers, Thank you for taking the time to share your experience regarding our hotel. We are glad that you enjoyed your stay and the amenities that we have to offer. We strive to provide a good product and even better service for all of our guests. We are thrilled that you will be back to see us in the... More 

Baltimore
Level Contributor
94 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
1 of 5 stars Reviewed July 25, 2015 via mobile

I made a reservation for this Best Western through Expedia. When something came up and I had to cancel my reservation I looked at their cancellation policy again and was well within their terms. (Cancelled on the 28th of June but I had until the 11th of July to cancel). I called the hotel and they said they had no... More 

Was this review helpful? Yes
HICNCP, General Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review

Dear Vixia, Thank you for taking the time to review our hotel. I am sorry that you have these charges on your account, however I would need to speak to you personally in order to research this matter. Whenever a guest makes a reservation through a third party such as Expedia, it is typically Expedia that charges the guest and... More 

Reading, pa, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 18, 2015

The entire staff was helpful, dressed professional and always gave a hello when you would see them. The room was excellent, bed very comfortable. We were very impressed with the way the bathroom was set up. My wife loved the way all the mirrors could let her see while fixing her hair. lol. I would recommend your hotel to everyone... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
annapolis, United States
1 review
5 of 5 stars Reviewed July 17, 2015

We were in town visiting family, and this is the best value in town. Its a decent hotel, nothing fancy, and significantly cheaper than any place downtown. Plus, our family is just two miles up the road, so this site is perfect.

Review collected in partnership with Best Western

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