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All 40 Chesapeake hotels

BEST WESTERN PLUS Portsmouth-Chesapeake Hotel

2.5 of 5 Hotel   |   3235 Western Branch Blvd, Chesapeake, VA 23321 (Formerly Hotel Craney Island)
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BEST WESTERN PLUS Portsmouth-Chesapeake Hotel
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74%
Ranked #16 of 40 Hotels in Chesapeake
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
melomood
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77 reviews from our community

Traveler rating
    35
    22
    9
    7
    4
See reviews for
33
14
2
14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Front dest receptionist was friendly. Housekeeper was exceptional. Breakfast manager was the best. She accommodated a couple that came a couple minutes after cut off time. That is a lasting thought in my mind. That's true customer service. That one decision could possibly have made that couple never want to come back there again. I hope that they valued that... More

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Baltimore, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

We were on our way to North Carolina and needed an inexpensive hotel that was clean. We got that in the Best Western Plus Portsmouth-Chesapeake hotel in Chesapeake, VA. I felt, however, that the breakfast and eating area were much below our standard. The kitchen staff was standing around talking while the waste bins were overflowing and all the tables... More

Review collected in partnership with Best Western

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toronto
Contributor
14 reviews 14 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We used this hotel as a stop over driving to Florida from Canada and back, I made my reservation online with no problem, although the front desk was very nice and pleasant we had a couple of issues on the 1st night, there were used cups on top of the microwave when we got in our room there were only... More

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Midlothian, Virginia
1 review
2 of 5 stars Reviewed 2 weeks ago

The staff was not helpful with problems, for instance, not at desk to report problems to, or get any washcloths or towels. The workout room was not monitored consequently it was filled with kids and very loud. Dogs were allowed to run loose in the stairwell but again staff was not at desk to report this to.

Review collected in partnership with Best Western

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Hockessin, Delaware
Top Contributor
64 reviews 64 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed one night in August 2014 driving from Hatteras to Delaware. Was the most reasonably priced BW in a wide area. Located less than a mile off the freeway it is a bit of a drive from the Norfolk area. Friendly reception staff, clean room, hot breakfast is served until 9 am. WiFi worked well, beds are comfortable. We did... More

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HICNCP, General Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review

Dear TNF_12, Thank you for taking the time to share your experience regarding out hotel. We truly appreciate top contributors, such as yourself, reviewing our hotel and giving us feedback. I am happy that our hotel met your traveling needs and that you were able to enjoy some of our amenities such as breakfast. Please know that the issues mentioned... More

Riviere-du-Loup, Quebec, Canada
Top Contributor
51 reviews 51 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spend one night on our way to Florida. Staff very nice. They don't accept the Travel Coupon but they accept AAA. It cost more than what we have expected but we spend a good night. Free hot breakfast with many choices. You can bye beer and sodas with chips and a lot of things you care to eat. No... More

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HICNCP, General Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review

Dear GMDORVAL, Thank you for taking the time to review our hotel. We greatly appreciate your sharing your experience and I am happy to see that our staff provided friendly service to you during your short stay. Unfortunately, we only accept the coupon during certain times of the year. If you would like to use the coupon in the future,... More

Jonesborough, TN, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

If you need to travel to Portsmouth NMC for whatever reason, this is a great place to stay. You are right on US Route 17, only 10-15 minutes from Gate 1 depending on traffic. Coffee is available at all times, and the breakfast is good and filling. Per diem rate was actually lower than the other middle to high quality... More

Review collected in partnership with Best Western

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HICNCP, General Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review

Dear David Q, Thank you for reviewing our hotel and sharing your experience. I am glad to see you had a great experience and our location was convenient for your traveling needs. I hope that between the location and overall experience you will return in the future to stay with us. We would love to host you again! We value... More

roanoke, United States
1 review
5 of 5 stars Reviewed August 15, 2014

Very accommodating. Extremely comfortable bedding. Great Water Pressure. We were there for both business and a mini vacation. Very clean and lots of parking. Amenities were of amazing quality. Definitely would recommend this hotel to anybody!

Review collected in partnership with Best Western

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HICNCP, General Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review

Dear Davian B, Thank you for taking the time to review our hotel. We appreciate you sharing your feedback regarding your experience. I am happy to see that you enjoyed your stay and we were able to meet your needs during your visit. We try to stay competitively priced so that our guest can know they made the best choice... More

Columbia, MD, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 14, 2014

We needed a place on the way from MD to North Carolina. this is convenient to main highways, clean rooms and friendly staff. Safe area. Major complaint is that there are only fast food restaurants within walking distance. Good for the price.

Review collected in partnership with Best Western

Was this review helpful? Yes
HICNCP, General Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review

Dear John D S, Thank you for taking the time to review our hotel. We appreciate your feedback and will continue to do our best with providing friendly service and clean rooms. I understand your concerns with the limited amount of restaurants within the area and we can only hope as the city is adding new businesses, they will add... More

Fredericksburg, United States
1 review
3 of 5 stars Reviewed August 9, 2014

Staff was very friendly and the breakfast was good. The hotel is dated and worn however. The mattresses, although not hard, were bouncy, one of the lights was burned out, the entry door was not very secure.

Review collected in partnership with Best Western

Was this review helpful? Yes
HICNCP, General Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review

Dear YvetteR, I would like to thank you for sharing your experience concerning your stay at our hotel.While we understand that you found the hotel to be customer service friendly and that you enjoyed the breakfast, we do understand your concern about beds and entry door lock. Your satisfaction and safety is our number one priority. We have addressed the... More

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Additional Information about BEST WESTERN PLUS Portsmouth-Chesapeake Hotel

Address: 3235 Western Branch Blvd, Chesapeake, VA 23321 (Formerly Hotel Craney Island)
Phone Number:
Location: United States > Virginia > Chesapeake
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Portsmouth-Chesapeake Hotel 2.5*
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Also Known As:
Hampton Inn Norfolk / Portsmouth / Chesapeake Hotel Chesapeake
Hampton Inn Chesapeake
Chesapeake Hampton Inn

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