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BEST WESTERN PLUS Portsmouth-Chesapeake Hotel

Certificate of Excellence
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3235 Western Branch Blvd, Chesapeake, VA 23321 (Formerly Hotel Craney Island)
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BEST WESTERN PLUS Portsmouth-Chesapeake Hotel
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BEST WESTERN PLUS Portsmouth-Chesapeake Hotel
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102 reviews from our community

Traveler rating
    41
    30
    14
    10
    7
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42
19
4
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (102)
  • Mar-May only
    (28)
  • Jun-Aug only
    (40)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (12)
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Raleigh, United States
1 review
1 of 5 stars Reviewed 2 days ago NEW

Our whole experience with this hotel was WONDERFUL until we came in contact with staff member/manager on duty Anthony Ford. He is extremely disrespectful, insensitive, uncaring, unprofessional, unreasonable, inefficient and dishonest. No one should pay to be treated poorly, to say the least. The rooms are rather small as well.

Review collected in partnership with Best Western

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Myrtle Beach, South Carolina
Top Contributor
71 reviews 71 reviews
10 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Check-in was slow. Despite there being two people at the front desk, it took a long time for me to get checked-in. The two people were running around doing something. While I'm sure it was important, you'd think one of them could have stopped to check me in. I ended up waiting several minutes, then, several more as they had... More 

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Boulder, Colorado
Contributor
13 reviews 13 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

After staying in a competitor across the street a few times, I decided to give this place a try. I'll be staying here from now on, it was much nicer than the competitor for mostly the same price. The room was very spacious, with both a king-size bed AND a couch. Nice to be able to relax on the room... More 

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Branford, United States
1 review
4 of 5 stars Reviewed 1 week ago

Clean room, professional and accommodating staff, great location for our needs and breakfast was very good. A short distance to several malls in the area. Nice fitness center although I did not use it. Will be staying there again this summer.

Review collected in partnership with Best Western

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Toledo
1 review
4 of 5 stars Reviewed 1 week ago

This was a good price for the length of stay at this hotel. The only improvement I would recommend is to inlarge the laundry area - based on the number of rooms, 2 washers/dryers and 1 being broken makes it difficult to wash/dry your clothes.

Review collected in partnership with Best Western

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Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

I definitely enjoyed my stay at this Best Western. From the moment my boyfriend & I arrived, we were treated with the utmost courtesy. The staff made sure to accommodate our every need, providing excellent service throughout our stay. The rooms were very neat and clean, with updated amenities and free Wi-Fi. We took advantage of the up-to-date equipment in... More 

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Stephens City, Virginia
Top Contributor
68 reviews 68 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for two nights while in the area for a family event. The staff at the hotel was very accommodating. The initial room provided us was immediately adjacent to the elevator. They quickly agreed to move us and upgraded us to a room with a couch. The room was clean. However, I found evidence (items left... More 

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1 review
2 of 5 stars Reviewed 4 weeks ago

Wasn't very happy. They failed to meet my ONLY request which was to not be on the first floor, and the only way to counter that would be to wait another fours hours. Yeah... No thanks. Also, broken coffee machine, TV had 3 channels, and the bed was only large enough for half a midget. Also it smelled with stains.... More 

Review collected in partnership with Best Western

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Portsmouth, Virginia
1 review
4 of 5 stars Reviewed March 13, 2015

I stay at this Best Western about once every 3-4 months as a care giver I will come into the Best Western to spend a night and exhale. The staff is great, hotel quiet, rooms nice, I enjoy my evenings either alone or with my sweetie, it gives me a chance to regroup, refresh and still remain close to home.... More 

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1 review
4 of 5 stars Reviewed March 7, 2015

The hotel staff here at this Best Western are amazingly helpful and really nice! They do their best I answer any questions you have! The nice thing about the hotel is there's a lot of shopping centers and restaurants in the area that are within walking distance. The fitness room looks awesome, now only if I could get off my... More 

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