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Springhill Suites Chesapeake Greenbrier

Certificate of Excellence
3.0 of 5
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1446 Crossways Boulevard, Chesapeake, VA 23320
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Springhill Suites Chesapeake Greenbrier
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Ranked #10 of 41 Hotels in Chesapeake
Certificate of Excellence
A recent review
3 of 5 stars reviewed 1 week ago
DesrtDrmr Las Vegas
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169 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Las Vegas
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

We were in this area for a granddaughters dance recital. We had made reservations a couple of weeks ahead and were guaranteed an ADA room with a roll in shower. Marriott has always provided us with that type of room. This time we were given an ADA room with a tub. This doesn't work for us. We were told they... More 

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USA
Top Contributor
177 reviews 177 reviews
44 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed for 10 days recently and really not that impressed. Staff were polite and helpful, plus side. The negatives: For almost a week the tub and mirror were not cleaned. I asked for the tub drain be unplugged as I was standing in water most of the time, never happened. Mirror was cleaned once in a week and it was... More 

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Penny H, General Manager at Springhill Suites Chesapeake Greenbrier, responded to this review

Hello valued customer, Thank you for your feedback regarding your stay at the Springhill Suites. As we pride ourselves in providing memorable experiences, it is apparent that this experience did not measure up to our normal standards. The concerns you had are not typical of our hotel and we are truly sorry. We want you to know that we have... More 

Syracuse, New York
Contributor
13 reviews 13 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 25, 2015

The outside was clean was well landscaped, the carpet down the hall looked new and the theme was modern and bright. The room was standard Marriott amenities. The conference room was directly below my room and the event speaker and music were pretty loud and I could hear it in my room. The event did not go so late and... More 

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Rollinsford, New Hampshire
Top Contributor
58 reviews 58 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 22, 2015

Springhills are pretty consistant in providing a nice room at a good price. I was on work travel and got a room for 10 days at $1 above the per diem rate ($87). First room was above the function room and the sound came up through the air duct into the room. When I went to the desk about this,... More 

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Raleigh, North Carolina
1 review
1 of 5 stars Reviewed May 18, 2015

Our experience here was absolutely horrible! We book a king room here through expedia. We get there and no king rooms are available. I ask for a luggage cart to take our things up to the room. We have a 6 month old so we have a ton of stuff, a crib, the baby carrier, 10 bags, etc. The front... More 

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Penny H, General Manager at Springhill Suites Chesapeake Greenbrier, responded to this review

Hello Ms Cole, Thank you again for speaking to me regarding recent experience with us. Once again I do apologize for the inconvenience you experienced with the room and other challenges which are not typical at our hotel. We have reviewed these items with our entire team to ensure they are isolated and avoided in the future. Please know that... More 

Senior Contributor
23 reviews 23 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 11, 2015

Nothing special about this hotel. The staff was friendly, but the room was somewhat dated and cramped. The pool seemed nice, but the elevators were slow and the breakfast was ordinary. There is nothing terribly wrong with this hotel, but there is no reason to rush back, either.

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Penny_Hunt, General Manager at Springhill Suites Chesapeake Greenbrier, responded to this review

Greetings valued guest, Thank you for taking the time to give us your feedback regarding your recent stay at the Springhill Suites in Chesapeake. It is only through valuable feedback such as yours that can continue to improve our product. At the Springhill, we strive to provide exceptional service to our guest. We were sorry to hear that your stay... More 

Buffalo, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 5, 2015

I really like these rooms! Very clean, modern and so much ROOM! Love the desk, free internet, nice big TV. Microwave and good sized fridge in the room. Beds were very comfortable, bathroom was large and clean. ONE small snafu, the new girl at the desk accidentally gave me a room that already had someone in it! But no harm,... More 

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Blakeslee, Pennsylvania, United States
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 5, 2015

Stayed here for a girls getaway weekend. This hotel was a very nice stay. We had a late check-in and would definitely have appreciated the front desk clerk telling us that it was quiet time instead of knocking on our door with an attitude. That aside, it really was a nice hotel and the majority of the staff was kind... More 

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Henderson, North Carolina
1 review
5 of 5 stars Reviewed April 23, 2015

This was my first time staying here and the service was excellent and the staff was great. Cassandra was very very good at her job. I have no complaints with this hotel. Staff was friendly and courteous. We were here for an reception and I can't thank the staff for making it very enjoyable.

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Lansdowne, Virginia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 23, 2015

Although we stayed just two nights, our experience was nothing short of excellent, albeit with just one initial hiccup. Upon checking into our room we found that the A/C unit was not functioning. However, the front desk, with Cassandra then on duty, immediately responded after confirming that the A/C was malfunctioning by sending someone to our room with new card... More 

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