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Comfort Inn University

2.0 of 5
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1803 Emmet Street N, Charlottesville, VA 22901
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Comfort Inn University
Best prices for: 1 room 1 guest
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Ranked #26 of 33 Hotels in Charlottesvill...
A recent review
5 of 5 stars reviewed 5 days ago
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135 reviews from our community

Traveler rating
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    29
    13
    16
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46
29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
5 of 5 stars Reviewed 5 days ago NEW

My son and I stayed here for his UVA Graduation!! It is very close to Grounds. We had a great stay , Check in was quick and we had a very nice room. We enjoyed the complimentary refreshments in the lobby and all the UVA gradation decorations. We enjoyed the complimentary breakfast too. It was a very enjoyable stay!!

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Port Republic, Virginia
1 review
1 of 5 stars Reviewed 1 week ago

The hotel is in need of renovation. The staff is very non caring when it comes to complaints. We stayed one night, May 12 and I would never do it again. The elevator has a horrible smell of mildew that they have tried to cover with bleach. The hotel had many construction workers staying there and at 5:30 am began... More 

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Travelers are raving about these Charlottesville hotels

Portland, Oregon
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

Pluses are comfy bed and pillows, great shower head, large room, substantial hot breakfast. The hotel is clean but older and in good repair. Internet is O.K. but not super fast. Unfortunately our room had recently been deloused or something because it smelled very strongly of Raid. That sort of ruined the overall experience for us.

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Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

While we appreciate your kind compliments on the comfortable beds, spacious and clean rooms, and delicious, hot breakfast buffet, I am disappointed to hear that an off smell in your guest room disturbed your stay. We have high standards for the cleanliness of our guest room, including a fresh smell and we are very sorry to have failed to meet... More 

Fredericksburg, Virginia
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here while attending a class at the local college. Plenty of shopping and food choices close by I stayed on the first floor. Will note if sound is an issue for you then ask to be further away from the ice machine and perhaps not be on the ground level with the parking lot. Neither issue bothered me but... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

Thank you for trusting Comfort Inn University for your recent hotel needs while in Charlottesville to attend a class at the University of Virginia. We are delighted by your kind review and high marks for Value, Service and Cleanliness. I am pleased that you enjoyed our convenient location, just minutes to the UVA campus and close to many shopping and... More 

New York City, New York
1 review
4 of 5 stars Reviewed April 16, 2015

If you're looking for just a regular hotel that fits the bill, then this is a good place to stop. DeeDee and Takitha were excellent in their service and professionalism. This is not a "trendy" hotel by any means, but if you want an inexpensive place to stay that is clean, this is a good place to crash.

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Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

Thank you for taking the time to share your recent experience at the Comfort Inn University in Charlottesville with other travelers. We appreciate your comments on our excellent service and great value. We look forward to the opportunity to welcome you back again the next time your travels bring you to our area. More 

Durham, North Carolina
Top Contributor
107 reviews 107 reviews
16 hotel reviews
65 helpful votes 65 helpful votes
1 of 5 stars Reviewed April 9, 2015

Upon check in we were assigned to two different rooms that had not been serviced yet. We agreed to wait and left to return at 5:50 pm. Again, room at not been serviced. The next room also, not serviced. The 3rd room assigned to us actually had someone already checked into and I opened the door on them. Embarrassing to... More 

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Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

While it is disheartening to have failed to meet your expectations and our own standards, we appreciate the opportunity to express our sincere apologies for your disappointing stay. We committed to making positive changes to ensure a better experience for future guests and we sincerely hope we will have the chance to exceed your expectations in the future. More 

Onancock, Virginia
Top Contributor
63 reviews 63 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed March 19, 2015

I was surprised to see the high ratings for this property. My experiences with all the staff members during my overnight stay at this hotel were very negative. Upon check in, the clerk was rude and dismissive concerning our reservation. The following morning, I attempted to get some assistance at the front desk asnd help finally arrived when the desk... More 

Was this review helpful? Yes 2
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

Please accept our sincere apologies for failing to meet your expectations and our own high standards. Top-notch customer service is one of our top priorities and I am sorry to hear of your disappointing experience. We take all guest concerns and feedback very seriously and you can be assured that your concerns are being addressed internally as well as having... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 16, 2015 via mobile

Rooms were not clean. Food debris throughout entire room; floor had not been vacuumed. Table and headboard of bed had not been wiped down as there was gunk on both. Toilet would not flush. Door was wide open upon arrival. Dead bolt was not secure.

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

I would like to personally apologize for your disappointing experience. We have high standards for the cleanliness and maintenance of our guest rooms and you can be assured your concerns are being addressed. We sincerely hope that you will consider staying with us in the future as we feel certain we can replace this experience with a positive one. More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 14, 2015

Stayed at this hotel on 3/08/15 for business, when I went to check out they were unable to find my receipt in the system or even my name as far as checking in, so I then proceeded to make one of the mistakes that I normally don't do, I left the hotel without my receipt, so when I received my... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

It is never easy to hear that a guest has had a bad experience and I would like to apologize for the confusion with your bill. Although this is an atypical experience for guests of our hotel, we are working hard to ensure that all policies are being properly followed so that future guests do not encounter the same concerns.... More 

Roanoke, Virginia
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 6, 2015 via mobile

From arrival to departure, the staff were great. The facility was very clean and I wont hesistate to stay herr again as I will be making this my hotel of choice when I am in the Charlottesville area. Convenient to 29 and to restaurants as well as shopping and UVA

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

We are thrilled to hear that your New Year's Eve stay was AMAZING! It was a pleasure having you as our guest and we appreciate your compliments on how clean the hotel and room were. Our convenient location, near Route 29, a variety of restaurants and shopping as well as the University of Virginia does make us a great choice... More 

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