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Comfort Inn University

2.0 of 5
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1803 Emmet Street N, Charlottesville, VA 22901
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1 room 1 guest
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145 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Orange, Virginia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Checking in as late as we did, I didn't expect anything but my room keys and a bed. I got the rudest night clerk I've ever seen in my life. She was training a new employee & the new employee was very cheery & perky. The actual clerk had the personality of a wet mop. She had a ghetto attitude... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. Your comments have been addressed internally as well as being escalated to the corporate team. We appreciate your feedback and... More 

Norfolk, Virginia, United States
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We live in Norfolk and my son was going to orientation in Charlottesville. We were looking for a place close to campus so he could rest the night before orientation and then rest before coming home. Perfect choice. Great value. I am helping him move this week and intend to stay there again.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

Thank you for choosing Comfort Inn University for your hotel needs while in Charlottesville for your son's orientation at The University of Virginia. It was a pleasure to welcome you as our guests and we are delighted that you enjoyed our convenient location, just minutes to campus, as well as our great value! We are looking forward to welcoming you... More 

East Peoria,IL
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed July 27, 2015

We had a nice king bed room for our two night stay while visiting in Charlottesville, VA. The room was clean and very comfortable. Wifi was iffy at best as I have come to realize at most hotels. The breakfast was decent, but we only ate here one morning as hotel breakfasts were getting "really old." We went to Waffle... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

Thank you for taking the time to share your experience and pictures of your stay at Comfort Inn University in Charlottesville. We appreciate your compliments on the cleanliness and comfort of your guest room. I do apologize for any difficulty you had with regards to road construction near the hotel, but I am glad that you found our location to... More 

Lexington, South Carolina
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 22, 2015

The Good: staff was friendly and helpful ( manager gave us a two queen room, whereas my Hotel.com booking was for two doubles, room was clean, breakfast was pretty good with bacon, sausage, corned beef hash. Eggs were not great. OJ was better than most. Had the usual continental breakfast items including waffle maker. Location is close to UVA and... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

Thank you for taking the time to provide us with feedback on your stay. By letting us know what you liked about your stay and how we can improve you are helping us to ensure a superior experience for future guests. We appreciate your kind comments on our convenient location and the wide variety of items on our complementary breakfast... More 

A TripAdvisor Member
5 of 5 stars Reviewed July 18, 2015

Front desk was very friendly and accomdating, which means alot to me when I check in to a hotel. I like to know I'm not a nuisance as soon as I walk in a hotel lobby to check in. Rooms were clean, bed was comfortable...especially the pillows. The complimentary breakfast was abundant and fresh. We would definitely stay here again.

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

Thank you for being our guest and for taking the time to share your experience with other travelers here on TripAdvisor. We are delighted that you felt warmly welcomed when you arrived - our goal is to welcome each of our guests just as we would welcome a guest in our own home. I am also pleased to hear that... More 

Pittsburgh, Pennsylvania
Level Contributor
15 reviews
5 hotel reviews
3 of 5 stars Reviewed July 11, 2015

Stayed here while passing through with a side visit to Monticello. Room was clean and comfortable. Breakfast was better than average with a choice of waffle batters and nice selection of pastries. Complaints - Did not have express check out which would have been useful and lobby computer could not print (out of toner and a new cartridge was not... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

Thank you for taking the time to provide us with feedback regarding your stay with us. We take all guest feedback very seriously and by letting us know what you liked about your stay and how we can improve, you are helping us to provide a superior stay for you and other guests in the future. We are pleased that... More 

Philadelphia, Pennsylvania
1 review
3 of 5 stars Reviewed July 5, 2015

Even though the hotel was advertised as smoke free, our room had a faint smell of stale smoke. Also the corridor rugs were dirty. The free breakfast was good and although the road where the hotel was busy, noise was not an issue.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

Thank you for taking the time to let us know what you liked about your stay and how we can improve. I would like to apologize for any smell of smoke in your guest room. Our hotel is smoke-free; unfortunately, guests will occasionally decline to honor the no smoking status of their rooms and we try to catch that failure... More 

Nashville, Tennessee
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed June 9, 2015

We were on a road trip and needed a last minute place to stay. My husband found this hotel as an available dog-friendly option. The good: We called and they accommodated us over the phone. The staff was very friendly which was welcoming after our nearly 12 hour drive. The room was clean and provided a mini-fridge and safe (which... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

Thank you for reviewing your recent stay at Comfort Inn University. We were pleased to be able to offer you and your dogs last minute accommodations during your trip and we are glad that your overall stay was enjoyable. Thank you for taking the time to let us know about the issue you experienced with the coffee maker. I am... More 

Washington DC, District of Columbia
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed May 28, 2015

I chose this hotel because I was looking for a dog friendly hotel with an outdoor pool in Charlottesville that was convenient to attractions in the city. This Comfort Inn certainly met all our expectations in that regard. The hotel is modest and very basic. It's fairly clean, though we did need to request that the staff re-vacuum our room... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

It was a pleasure having you and your family as our guests and we are delighted that our location and amenities suited your needs so well during your visit to the Charlottesville area. I am so pleased you had the opportunity to enjoy the diversity of activities in our area while you were here and that our location was convenient... More 

upstate ny
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed May 26, 2015

Stayed one night here in May. The location is a bit awkward to find being behind another venue. There is not much around though we do recommend the Milan Indian Restaurant nearby. Traffic was an issue due to construction and made getting to the hotel an occasional challenge. Room was clean but basic.

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

Thank you for taking the time to provide us with candid feedback on your stay with us. I am sorry for any trouble you had in locating our hotel. We typically encourage our guests when arriving for the first time to look for our sign rather than the building itself as we do enjoy a small setback from the main... More 

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