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Comfort Inn University

2.0 of 5
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1803 Emmet Street N, Charlottesville, VA 22901
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Comfort Inn University
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Ranked #26 of 34 Hotels in Charlottesvill...
A recent review
5 of 5 stars Reviewed January 6, 2015
Timickus Roanoke, Virginia
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129 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Onancock, Virginia
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

I was surprised to see the high ratings for this property. My experiences with all the staff members during my overnight stay at this hotel were very negative. Upon check in, the clerk was rude and dismissive concerning our reservation. The following morning, I attempted to get some assistance at the front desk asnd help finally arrived when the desk... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

Please accept our sincere apologies for failing to meet your expectations and our own high standards. Top-notch customer service is one of our top priorities and I am sorry to hear of your disappointing experience. We take all guest concerns and feedback very seriously and you can be assured that your concerns are being addressed internally as well as having... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Rooms were not clean. Food debris throughout entire room; floor had not been vacuumed. Table and headboard of bed had not been wiped down as there was gunk on both. Toilet would not flush. Door was wide open upon arrival. Dead bolt was not secure.

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

I would like to personally apologize for your disappointing experience. We have high standards for the cleanliness and maintenance of our guest rooms and you can be assured your concerns are being addressed. We sincerely hope that you will consider staying with us in the future as we feel certain we can replace this experience with a positive one. More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel on 3/08/15 for business, when I went to check out they were unable to find my receipt in the system or even my name as far as checking in, so I then proceeded to make one of the mistakes that I normally don't do, I left the hotel without my receipt, so when I received my... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

It is never easy to hear that a guest has had a bad experience and I would like to apologize for the confusion with your bill. Although this is an atypical experience for guests of our hotel, we are working hard to ensure that all policies are being properly followed so that future guests do not encounter the same concerns.... More 

Roanoke, Virginia
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 6, 2015 via mobile

From arrival to departure, the staff were great. The facility was very clean and I wont hesistate to stay herr again as I will be making this my hotel of choice when I am in the Charlottesville area. Convenient to 29 and to restaurants as well as shopping and UVA

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

We are thrilled to hear that your New Year's Eve stay was AMAZING! It was a pleasure having you as our guest and we appreciate your compliments on how clean the hotel and room were. Our convenient location, near Route 29, a variety of restaurants and shopping as well as the University of Virginia does make us a great choice... More 

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 29, 2014

We moved from Charlottesville to Florida a year and a half ago and came back for a few days to visit. After Cville, we were headed to the Outer Banks with friends for Thanksgiving and we always bring our dogs. Even though we still have friends and family in town, 3 adults and 2 dogs can be a bit much,... More 

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Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

We were so pleased that we could be a home away from home for you and your fur kids while you were back in Charlottesville to visit family and friends. It was a pleasure having you as our guests and we are delighted that you enjoyed your time with us. As you could tell, we enjoy being a pet-friendly hotel.... More 

Lakeland, FL
Top Contributor
55 reviews 55 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed November 19, 2014

We had a pleasant night's stay at the Comfort Inn University in Charlottesville. The free breakfast was adequate and our room was quiet and comfortable. The check-in staff were friendly and we appreciate that this hotel allowed our fur child to stay with us. The only negatives were the construction out front with accompanying congested traffic and a few vagrants... More 

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Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

Thank you for being our guest and for taking the time to share your experience. We truly appreciate your 5-star ratings for Location, Cleanliness and Service! I am pleased to hear that you enjoyed our complimentary breakfast buffet and our quite location. It was a pleasure having you as our guests and we look forward to welcoming you back again... More 

Walnut Creek, Ca
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 6, 2014

Our first trip to this fair city on such a weekend! It was obviously very busy and I would've booked elsewhere but hotels were booked! The Comfort Inn was actually very spacious, clean, quiet and comfortable! What else can you ask for under $150/night. Oh, and the staff was quite nice, the breakfast was decent (coffee too) and free popcorn... More 

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Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

Thank you for trusting the Comfort Inn University for your overnight accommodations during your recent trip to Charlottesville to visit Monticello. Homecoming weekend for the University of Virginia is certainly a very busy time for lodging in our area and we are absolutely delighted to hear that we exceeded your expectations during your time with us. As a TripAdvisor Senior... More 

Harrisonburg, Virginia
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 28, 2014

Wife and I were there last weekend - close to John Paul Jones Arena and front desk staff very friendly and very helpful. We were there for the Cirque du Soleil event - Drailon Highly Recommend. Close to UVA and the Hospital

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Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

Thank you for trusting the Comfort Inn University for your hotel needs while in Charlottesville for Cirque du Soleil at the John Paul Jones Arena. It was a pleasure having you as our guests and we truly appreciate your comments on our friendly, helpful staff and convenient location. We hope that you will stay with us again soon! More 

Yamhill County Oregon
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed October 24, 2014

We are on a driving trip across country. We have stayed in several Comfort Inns. We are traveling with our cat, and many of them are pet friendly. So I made a reservation online for this hotel a few days ago, as we planned to be in Charlottesville tonight. There are 4 of us traveling and we needed 3 beds.... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

While it is never easy to receive less-than-complimentary feedback, we appreciate all feedback as we strive to improve our services for future guests. While our hotel is not located within walking distance of the University of Virginia, it is a short 3-mile drive and we offer pre-printed directions for our guest upon request. Most of our guests find the location... More 

Radford, Virginia
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed September 25, 2014

These are some of the kindess and caring people I have met. I recently underwent extensive surgery at UVA Hospital we have stayed at this property durning numerous visits for testing, MRI's etc. (They have a hospital rate if needed). Laura Geisen (Manager) and her staff after two visits became our family away from our home. The hardest part for... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn University, responded to this review

It is our goal to welcome each of our guests just as we would welcome a guest in our own home and it is a pleasure to hear that you have felt welcomed in this way by our staff. It has been our pleasure to welcome you and your wife during your time in Charlottesville. Thank you for taking the... More 

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