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Doubletree by Hilton Charlottesville

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990 Hilton Heights Road, Charlottesville, VA 22901
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Doubletree by Hilton Charlottesville
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Doubletree by Hilton Charlottesville
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841 reviews from our community

Traveler rating
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    38
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Annapolis, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

This Doubletree needs to be updated and some additional resources made available to make guests feel more welcome. The furniture is old and worn-out..., and that was on the reserved "Hilton Honors" floor! The staff were very helpful but there was no one to help with luggage.

Review collected in partnership with DoubleTree by Hilton

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Roanoke, United States
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

I love Charlottesville and stayed here because of my conference being located here as well. It is a nice location, however I feel it is neglected. My laundry was never picked up, the outlet in the bathroom did not work. There was just a neglected feel.

Review collected in partnership with DoubleTree by Hilton

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Top Contributor
82 reviews 82 reviews
34 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is an easy 10 minute ride to downtown with a courtesy bus available. There is not much in the immediate vicinity of the hotel other than a Walmart but there is plentiful free parking. The rooms are comfortable with the usual facilities, free wi fi is available which is great for a Hilton brand. The pool is ok... More 

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Carthage, NC, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

Great staff! Checked in at 115 am and George was very helpful...knew I was exhausted...got me to some orange juice and muffins...Restaurant staff awesome too. Tim there knows his stuff and is patient and helpful. Best experience this business class guy has seen in a long time!

Review collected in partnership with DoubleTree by Hilton

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Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review

Lee, On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity to... More 

1 review
1 of 5 stars Reviewed 1 week ago

Noisy hotel even on the Executive Floor. Lots of stink bugs and noisy hallways. Not what we expected from a Hilton Owned Hotel. The location is fine but I think the manager of the Double Tree needs to be more aware of how is hotel is being handled by employees.

Review collected in partnership with DoubleTree by Hilton

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Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review

Carol, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that criteria. Please know that... More 

Memphis, Tennessee
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 1 week ago

The wife and I stayed one night after missing a flight. The room was clean and comfortable. I give the shower a one star. Shower head was lousy and sprayed a hole in my back. Water was all over the floor after a short shower. Grout needed cleaning. Restaurant was pleasant but my pork loin at $18 was less than... More 

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Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review

Your Average Joe, I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. While I am pleased that you found the hotel comfortable and convenient, I regret that we missed some opportunities... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Doubletree Charlottesville is well laid out, homelike, well equipt to handle conferences, very little wait for elevators...even when the facility was completely booked. The pool is in a strategic place. The handicapped parking spaces are very close to the main entrance. The Sunday breakfast buffet is outstanding and well worth its price. The view of the gardens below is... More 

Review collected in partnership with DoubleTree by Hilton

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Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review

Marilyn R, Thank you for choosing us as your hotel during your last visit. Your willingness to share your thoughts with us is genuinely appreciated. I am pleased that you found the hotel convenient and are so pleased that TJ's garden provided a serene view, we are going into our third growing season in the garden this year and it... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 2 weeks ago

I don't usually write reviews but because the reviews are really mixed, I wanted other travelers to know that this is a wonderful hotel! Don't think twice about it -- it's upgraded, clean, comfortable and a great place to stay! The hotel staff was incredibly courteous and the breakfast was above and beyond the standard. Close to UVA so it's... More 

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Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review

UVA Parent, On behalf of our entire staff, thank you so much for your kind review. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. Thank you for taking the time to share your positive comments with us and your fellow travelers. We... More 

Albany, New York
Top Contributor
183 reviews 183 reviews
26 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our usual choice – a Hampton – was fully booked, so we went to the Double Tree. A very nice hotel with great service and very large rooms. It’s location a few miles north of Charlottesville is not a problem – 10 plus minutes to the center of town and surrounded by all manner of chain restaurants, shops and services.... More 

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Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review

Robin, Thank you for trying us out when your preferred hotel was not available. We are so pleased to have been able to provide you with an exceptional experience and look forward to a chance to welcome you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - DoubleTree Charlottesville More 

Arlington, Virginia
Top Contributor
73 reviews 73 reviews
26 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Kudos to the Doubletree for hosting a unique week-long event, with approximately 200 guests from over 40 countries! The logistical requirements and frequent rearrangement of conference and ballrooms were complex, but the friendly staff never missed a beat. In fact, the staff went above and beyond to make this event as special as possible for our group! Flags from all... More 

Was this review helpful? Yes
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review

One is a wanderer, I am pleased that you were able to join us for the recent event at the hotel. We try to make everyone’s visit memorable by providing the best comfort, the friendliest service, and the best of amenities; and it’s always great to hear from our guests on how we’re doing. We will use your comments about... More 

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