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Holiday Inn Charlottesville - University Area

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1901 Emmet St, Route 29 South, Charlottesville, VA 22901
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1 room 1 guest
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Holiday Inn Charlottesville - University Area
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222 Reviews from our TripAdvisor Community

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Traveler rating
    38
    86
    58
    20
    20
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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WI
Level Contributor
118 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I got this site off a name your price site. It was listed as a 3.5 Star hotel, which I think at most is a 3 star. I will start off by saying the staff has ALWAYS been very nice, which in the hotel industry is always nice to find (esp. at the end of a long day of travel).... More 

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Smithfield, North Carolina
Level Contributor
109 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Clean and friendly. Easy checkin and out. Close to everything. Bathroom is rather small but the room is comfortable. Internet was good. Plenty of outlets for charging. Free coffee in room and downstairs. Air conditioner was not on a thermostat and did run constantly. Would stay again.

Was this review helpful? Yes
Webster, New York
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel is showing its age and there was road construction right outside the hotel making it difficult to enter and leave easily. The staff is wonderful which certainly makes up for the inconvenience of getting in and out of the hotel. When we arrived, we were actually greeted in the parking lot by the manager who offered to help... More 

Was this review helpful? Yes
Del S, General Manager at Holiday Inn Charlottesville - University Area, responded to this review

Thanks for taking the time to provide your valuable feedback. We are soon to resume our guest room redecoration effort and hope that you will return to see our updates. And we thank you for your patience while the city completes improvements to the main road in front of the hotel. We are glad you appreciated our hospitality and hope... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great hotel in the Charlottesville area. Staff was extremely nice and very knowledgeable of the area. Older hotel but very well kept. Centrally located with plenty of shops and restaurants near by. Will definitely stay there again when in the Charlottesville area

Was this review helpful? Yes
Del S, General Manager at Holiday Inn Charlottesville - University Area, responded to this review

Thanks for sharing your feedback. We have identified and corrected the concern you mentioned regarding the first room that we assigned you to and appreciate that you brought it to our attention. And we thank you for your comments regarding Ila and our guest services effort. We value every guest and delivering a consistent quality stay experience, however they have... More 

Linden, Virginia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 27, 2015

Ila Crawford at the desk was the highlight. Initially we were booked in 620, the room was musky smelling. She changed our room and apologized-twice. I always notice people treat you differently when you book through Priceline, but this was not the case here. The hotel was simple and clean. No frills. Shame there wasn't included breakfast. A success for... More 

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IHGCare, Guest Relations Manager at Holiday Inn Charlottesville - University Area, responded to this review

Dear Em B, Thank you for writing a detailed review of your experience. It’s nice to know that you liked the simplicity and cleanliness of our hotel and regarded our front desk to be efficient and friendly. However, we sincerely apologize for the first room that was provided to you which smelt musky. Please be assured that all your feedback... More 

Harrington, Delaware
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed July 9, 2015

The bedroom was clean. The bathroom, though, was small and the sink area was small and close to the shower. There was no air to put in the bathroom after using the shower, so the mirror was unable to see until I dried it. It was good that a room was available the weekend of 4th of July. We watched... More 

Was this review helpful? Yes
Del S, General Manager at Holiday Inn Charlottesville - University Area, responded to this review

Thanks for taking the time to provide this valued feedback. As part of our remodeling effort, we are in the process of enlarging and updating our guest bathrooms. We hope you will return to experience our improvements. More 

Albany, New York
1 review
4 of 5 stars Reviewed July 3, 2015

This hotel is in a convenient location. It was very clean. The fresh cookies and lemon water made our arrival after a long trip special. The bartender was fun and fast! But by far, the best part of our stay was a front desk employee, Dumisile Martin! She is a real gem...personable, knowledgeable and hospitable. Check in was a breeze... More 

Was this review helpful? Yes
Del S, General Manager at Holiday Inn Charlottesville - University Area, responded to this review

We are pleased to hear you had a great stay. Our team strives for satisfied guests and it's good to hear their efforts affirmed. And a special thanks for acknowledging Dumi, one of of great Guest Care Specialists! We look forward to your return! More 

Ohio
Level Contributor
94 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed June 19, 2015 via mobile

We stayed here two nights. Upon arrival we noticed the clean lobby and grounds. The front desk staff was friendly and helpful. Check in was a breeze. Our room was clean and in good condition. The frig and microwave were an added bonus we did not expect.

Was this review helpful? Yes
Del S, General Manager at Holiday Inn Charlottesville - University Area, responded to this review

Thanks for your comments. Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon. More 

South Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 16, 2015

I normally stay here for work when I have to overnight in Charlottesville. Let me start off by saying that the hotel is in a good location and that the staff is very helpful and friendly. The nightly cookies and ice water in the lobby are a nice touch and really make the place feel "first class". The rooms could... More 

Was this review helpful? Yes 2
Del S, General Manager at Holiday Inn Charlottesville - University Area, responded to this review

Thanks for your constructive feedback. We are working with our new Housekeeping management to ensure that we identify the issues you have mentioned in any of our guest rooms. We are also working through a redecoration, which will include replacing older mattresses and air conditioning units (along with many other improvements). Thank you for acknowledging the friendliness of our staff... More 

Travelers are raving about these Charlottesville hotels

Falmouth, United Kingdom
Level Contributor
149 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed May 24, 2015

We stayed here for one night after a very long day of travel from London. We arrived exhausted and found the desk to be very friendly and helpful. While unloading our luggage from our car, one of the staff saw us and came all the way across the parking lot to lend a hand getting our bags to our rooms.... More 

Was this review helpful? Yes
Del S, General Manager at Holiday Inn Charlottesville - University Area, responded to this review

Thanks for sharing your affirming comments! We are pleased that you appreciated the helpfulness and friendliness of our staff and we hope you will return. More 

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