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2.0 of 5 Hotel   |   1803 Emmett Street North, Charlottesville, VA 22901
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Comfort Inn
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A recent review
4 of 5 stars Reviewed March 9, 2014
hjchik Ashburn, Virginia
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110 people have reviewed this hotel

Traveler rating
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36
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Any
English first
Fredericksburg, Virginia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 13, 2014

The hotel was nicely situated near the University of Virginia where I had business. The staff was very friendly and check-in was easy. The room was comfortable. I had two problems! The first was the hot breakfast. The hot breakfast did not have any breakfast meat just eggs. One of the reasons I book this hotel was to avoid having... More

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for choosing us for your overnight accommodations while working at the University of Virginia. I am glad to hear you were comfortable during your stay. I would like to apologize for the disappointments that occurred during your stay. Our complimentary breakfast buffet does include a breakfast meat each day. On the day of your stay, the offering was... More

Ashburn, Virginia
Contributor
14 reviews 14 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 9, 2014

Overall the hotel itself is nice. However we experienced a few problems from check in until check out. When we checked in all was fine, until we opened the door of our room to find a queen bed rather than the King room we had confirmation of. Luckily even though the hotel was sold out we were able to move... More

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

We would like to thank you for taking the time to share your experience with the TripAdvisor community. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Please accept my apologies for the disappointments that occurred during your stay, especially for the lack of... More

Bedford, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 23, 2014

Visited Charlottesville for the weekend with a friend. Comfort Inn on Emmett St. was a pleasant surprise. Older hotel but comfy beds, clean and quiet room, nice basic breakfast, and wonderful staff. Special recognition to Joyce and Laura for helping a lost guest get there (that includes patience since I had to call four times). All front desk staff were... More

Was this review helpful? Yes 2
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for letting us know how much you and your friend enjoyed your recent stay at our property! Our entire team, especially Joyce and Laura, will be delighted to hear such positive feedback. We set high standards for product, service and cleanliness and it is very gratifying to hear that we met those standards during your stay. On behalf... More

Lancaster, PA
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 28, 2013

After reading some reviews I was concerned about the cleanliness but I found it acceptable. Yes there were some stains on the carpet, and some minor repair issues in the bathroom (caulking issues, etc) - however I would stay there again. The bedding was clean and I think if they just steam cleaned the carpets this would have been a... More

Was this review helpful? Yes 3
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for taking the time to share your review of your recent stay. We always like to hear that a guest would return for another visit! We have shared your comments with our housekeeping and maintenance team on the few issues you noted. We have recently focused our efforts on ensuring that our housekeeping room inspection procedures are diligently... More

Philadelphia, Pennsylvania
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 27, 2013

We stayed there in October 2013. The staff was nice, the location good. The room was Disgusting. I will update with photos. First thing you see is the carpet. Dark foot prints and black mold. We kept our shoes on and slept with socks in case we had to get up in the middle of the night. The carpet was... More

Was this review helpful? Yes 3
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

It is never easy to hear that we have not met a guest's expectations and failed to meet our own internal high standards for guest satisfaction. Your comments have been taken very seriously and have been addressed with the staff at the hotel. Please know that we have recently brought in a new management team that is very committed to... More

Hardy, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 12, 2013

After making the mistake of staying at the Quality Inn across the street, I was worried that this hotel would be dirty and rundown, too. It is tucked away behind a fast food chicken place; that didn't help. However, the lobby was clean; the desk clerk was solicitous, friendly and professional; and, the room was clean and well-appointed (for a... More

Was this review helpful? Yes 1
MichelleGuests, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for your review of your stay at our hotel. We are so pleased to hear that you received a warm welcome from our front desk clerk and that the lobby and your guest room were clean and well-appointed. Thank you so much for the nice compliment that you would give us three-and-a half stars. We are so pleased... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 5, 2013 via mobile

I had no problems with the hotel, rooms were average size, a few stains on the carpet but overall the room was neat and clean when i arrived! Breakfast has decent selection with both hot and cold items. Business center is small as well as the excercise room. Staff was very accomadating with everything i requested!! I was very pleased... More

Was this review helpful? Yes 1
Sarah H, Public Relations Manager at Comfort Inn, responded to this review

We appreciate your taking the time to tell us about your stay at the Comfort Inn. Thank you for your comments on our cleanliness, complimentary breakfast variety of both hot and cold items, and the accommodating staff. It confirms our commitment to excellence when a guest shares that they were very pleased with their stay. As noted, we are convenient... More

Senior Contributor
24 reviews 24 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 3, 2013

This location is within walking distance to a variety of restaurants. Hotel offers a very simple continental breakfast. The welcoming staff made up for the poor condition of the hotel. Hotel is dated as evident by our rocking toilet, leaky bathroom sink faucet. We ran out of hot water on Saturday, and had no hot water on Sunday for showers.... More

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

We appreciate your taking the time to share with us your disappointment during your stay at our hotel. While it is disheartening to hear we have failed to meet a guest's expectations, such feedback is taken seriously and used as a training opportunity with our team members. As you noted, our location is convenient to not only local restaurants but... More

Boston, MA
Top Contributor
87 reviews 87 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 28, 2013 via mobile

Slightly better than average, based on the good location, a better-than-expected free breakfast, and the fact that it's pet-friendly. Beds were too soft, shower head was difficult to adjust, fully-accessible shower stall allowed water to drain onto the floor. Not bad for a low-priced chain.

Was this review helpful? Yes
MichelleGuests, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for your review of your stay with us. We are pleased to hear that your stay was better than expected and that you enjoyed our convenient location and the benefit of our pet-friendly accommodations. Many of our guests comment that they love the convenience of being near shopping, dining, UVA and many of the attractions in Charlottesville. Thank... More

fortfogle
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed August 20, 2013

My sister recently had serious surgery at the University of Virginia Medical Center and needed to stay close to the hospital for a few days after discharge as we live 2 hrs away. The staff and management of the Comfort Inn were very friendly, helpful and considerate. The room was extra clean and they took special care of us each... More

Was this review helpful? Yes
MichelleGuests, Guest Relations Manager at Comfort Inn, responded to this review

Thank you so much for taking the time to share your positive experience at our hotel on TripAdvisor. We are so happy to hear that we were able to provide you with lodging conveniently located near the hospital following your sister's surgery. We have many guests who stay with us because of our convenient location near the hospital - as... More

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Additional Information about Comfort Inn

Also Known As:
Comfort Hotel Charlottesville
Comfort Hotel
Comfort Inn Charlottesville
Charlottesville Comfort Inn
Address: 1803 Emmett Street North, Charlottesville, VA 22901
Location: United States > Virginia > Charlottesville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 33 hotels in Charlottesvill...
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
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