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Extended Stay America - Washington, D.C. - Chantilly

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4504 Brookfield Corporate Drive, Chantilly, VA 20151 (Formerly Homestead Studio Suites Dulles Chantilly)
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Extended Stay America - Washington, D.C. - Chantilly
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Extended Stay America - Washington, D.C. - Chantilly
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56 reviews from our community

Traveler rating
    18
    6
    3
    9
    20
See reviews for
3
3
13
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Extended Stay America - Washington, D.C. - Chantilly
See the most recent reviews
San Francisco Bay Area
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed August 13, 2009

I needed a place to stay near Dulles Airport for just one night. What to say about this place? Frankly, it's a dump; not filthy, but not pristine either; few if any services; boring location. So is there anything good? Well, yes: the people working at the front desk are really nice and helpful. It is fairly close to the... More 

Was this review helpful? Yes 1
Manager20190, manager at Extended Stay America - Washington, D.C. - Chantilly, responded to this review

I recently received a copy of your review of the Homestead Washington, D.C. - Chantilly. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We know that our guests have multiple hotel choices, which is why our mission... More 

New York
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 22, 2009

The room had a musty smell. Bath room was not clean. There are better options around the area. I would avoid going there again.

Was this review helpful? Yes 2
jacksonville fl
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 20, 2008

Checked into the hotel on my first name of vacation before heading to DC. When I checked in, I found feces and urine still in toilet. I contacted the front desk who advised me just to flush the toilet. The room heat and AC didn't work so I went to the front desk. The hotel wasn't sold out and I... More 

Was this review helpful? Yes 1
Manager20190, Hotel Manager at Extended Stay America - Washington, D.C. - Chantilly, responded to this review

Thank you for taking the time to review your recent stay at Homestead Washington, D.C. - Chantilly. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Please know that we have strict quality control standards that are meant to prevent an unacceptable situation... More 

Charlotte, North Carolina
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 8, 2007

My company booked me a room here for 2 weeks, and I immediately checked to see if there were any reviews. Needless to say I was expecting the worst after reading them. Luckily, everything was acceptable. To be fair, I'm not the type that stays at 4 or 5 star hotels, but I couldn't see any glaring problems at Homestead.... More 

Was this review helpful? Yes 2
Manager20190, Hotel Manager at Extended Stay America - Washington, D.C. - Chantilly, responded to this review

It was very kind of you to for take the time to publish such a positive review of your stay at the Homestead Washington, D.C. - Chantilly. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the... More 

new york
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 7, 2007

This hotel is downright unacceptable. I reserved a king room and was told when I checked in that none were available. So I was given a double room. Fine. Upon entering the room, the smell almost knocked me over. A combination of old smoke, cleaning detergents and stale air. The carpet was dirty, the drapes didn't close all the way... More 

Was this review helpful? Yes 1
Manager20190, Hotel Manager at Extended Stay America - Washington, D.C. - Chantilly, responded to this review

Thank you for taking the time to make us aware of your experience at Homestead Washington, D.C. - Chantilly. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. Please understand... More 

Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed August 14, 2006

Stayed here before flying out of Dulles. We checked in late - around - 11:30PM. There was no clerk at the desk and we had to call them from our cell to get their attention. The room was absolutely disgusting. My friend and I would not even take our shoes off because the carpet was so filthy. Hopefully this isn't... More 

Was this review helpful? Yes
Manager20190, Manager at Extended Stay America - Washington, D.C. - Chantilly, responded to this review

"Thank you for taking the time to review your recent stay at Homestead Washington, D.C. - Chantilly. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. I'd like to respond specifically to your comments about the malfunctioning air conditioner. In response to your... More 

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