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All 14 Chantilly hotels

Extended Stay America - Washington, D.C. - Chantilly - Dulles South

2.5 of 5 Hotel   |   14420 Chantilly Crossing Lane, Chantilly, VA 20151
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Ranked #13 of 14 hotels in Chantilly
A recent review
4 of 5 stars reviewed 1 week ago
TJ M Columbus, Ohio, United States
  • Overview
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43 people have reviewed this hotel

Traveler rating
    20
    16
    3
    1
    3
See reviews for
1
Couples
0
1
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
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English first
Columbus, Ohio, United States
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This Extended Stay is newer so it has new furniture, carpet, and appliances. There is no work out room at this location, but it has a Target, Cosco, and several restaurants within walking distance. The area is safe, I did went on some evening runs with no concerns about security. I would stay here again when coming back to the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review

Thank you for taking the time to write a review of your stay. We are glad that you enjoyed our hotel and our convenient location. We are proud of our staff for providing you with quality service. Thank you again for your kind review. We hope to see you again soon. More

Baltimore, Maryland
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Overall, it's a nice hotel in a pinch, but there were some issues. On the good side, the rooms were spacious and clean, the staff was friendly and wifi is fast and free. Also, there are two great restaurants conveniently in walking distance. On the bad side: They don't tell you about the pet policy when you check in EVEN... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review

Thank you for taking the time to provide feedback about your experience. We are sorry to hear that you were not properly informed of our pet policy and that our grab-and-go breakfast did not meet your standards. We offer coffee, muffins, granola bars, oatmeal, and fresh fruit for our guests that do not have time to cook in their fully... More

Seattle, Washington, United States
1 review
2 of 5 stars Reviewed July 24, 2014 via mobile

I'm not a picky person. There are other hotels in the area of same value with much cleaner rooms, actually existent services, friendlier staff, better breakfast, fitness facility, etc. From my experience, #14 of 14 hotels in chantilly is probably accurate.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed to read that your room was not clean and that the service you received was poor. I will be sharing your comments with my staff and reviewing cleanliness standards and customer service standards so that your experience is not repeated. As... More

Surrey, England
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 5, 2014

This hotel offers all you could expect from a 2/3 star property. The room was large with excellent air conditioning which was just as well as the temperature hit 97 with very high humidity while I was there. The bed was comfortable and the WiFi reliable and fast enough for my purposes.The staff were absolutely brilliant - friendly, cheerful and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review

Thank you for taking the time to write a review about our hotel. We are glad to hear that our staff took such good care of you and that you had a comfortable stay with us. We are sorry that we do not offer shuttle service from our location; however, we are glad that you found our Wi-Fi to be... More

Charleston, SC
2 reviews
1 of 5 stars Reviewed June 29, 2014 via mobile

Non smoking room smelled like old cigarettes and felt very dirty. The setup of the room was crammed together. Could barely open the bathroom door without hitting the kitchen counter. Would never stay here again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review

We received your review and would like to apologize for not meeting your expectations. We limit smoking to one floor but unfortunately not everyone obeys the no smoking signs. We will be working with our staff to make sure our entire hotel is meeting our standards at all time. We will also be working with our housekeeping team to improve... More

1 review
4 of 5 stars Reviewed June 27, 2014

was satisfied with my stay and will definitly check in again later in future stays. The price was a slight bit steep this visit than my last, but was due to the high booking in hotels around the area during this time. Other than that, the staff was nice and room was cleaned very well.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review

Jon - Thank you so much for posting a review about our hotel. It's great to hear that we accomplished our mission to provide every guest with a friendly, clean, and comfortable stay. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More

West Point, New York
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed June 21, 2014

I have been traveling frequently for more than 50 years. This hotel was the worst I have stayed in anywhere. Dirty floors, kitchen, bathroom, doors with broken locks and hinges that will not close, cabinet doors that are broken, stains on the floors, grout, etc. Bed was worn out, sagged and caused back pains. Towels were threadbare and stained. The... More

Was this review helpful? Yes
Northen Virginia
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 14, 2014

I'm befuddled by the number of glowing reviews for this hotel. Pros: - Cheapest hotel in the area, by a significant margin - Laundry facilities - Large fridge - Walking distance to several restaurants - Staff is friendly Cons: Where to begin. I know, how about with the large stink bug I found crawling by my pillow! - Bugs -... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review

Your review for our hotel was recently brought to my attention and I wanted to personally respond. I’m glad to hear that you enjoyed our friendly staff, the fully equipped kitchen in your room, on-site laundry facilities, and convenient location at a great value. Still, it disappoints me to learn that our level of cleanliness did not meet our normal... More

Denver, Colorado
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 16, 2014

Due to the snow storms on the East Coast, flights were cancelled and many of us were rebooked for days later. I have never been to VA or had a stop at Dulles airport. I booked hotel last minute. The Extended Stay was great price over others and still close to airport. After 7 grueling hours at airport I arrived... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our hotel and the service our staff provided. I will definitely share your remarks with the rest of the team, especially Jenny. Thank you again for sharing your experience with us. We would love to see you again,... More

Pune
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 31, 2013

Thanks to Extended Stay America Dulles South for an awesome service and splendid hospitality. My 30 day stay was beyond expectation and very very comfortable. The entire team of Sushil (Luz, Jenny, Lori, Thapa, Mansoor & Wael) did everything possible to make the stay comfortable. A hectic relocation was made very relaxing and pleasurable.. from checkin to checkout, there were... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review

Thank you so much for posting a review of our property. I am proud of my team for everything they do to make our guests feel at home. I am so glad that they provided you with such great service and will be sure to share your comments with them. Thank you again for your kind words. The staff and... More

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Additional Information about Extended Stay America - Washington, D.C. - Chantilly - Dulles South

Address: 14420 Chantilly Crossing Lane, Chantilly, VA 20151
Phone Number:
Location: United States > Virginia > Fairfax County > Chantilly
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Chantilly - Dulles South 2.5*
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Also Known As:
Extended Stay Chantilly
Extended Stay America Chantilly
Chantilly Extended Stay

10 photos of this hotel

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
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Number of rooms
104

Questions & Answers

Questions? Get answers from Extended Stay America - Washington, D.C. - Chantilly - Dulles South staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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