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Extended Stay America - Washington, D.C. - Chantilly - Dulles South

2.5 of 5
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14420 Chantilly Crossing Lane, Chantilly, VA 20151
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Extended Stay America - Washington, D.C. - Chantilly - Dulles South
Best prices for: 1 room 1 guest
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Ranked #13 of 14 Hotels in Chantilly
A recent review
5 of 5 stars Reviewed March 25, 2015
Bob M Chantilly, Virginia
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54 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Austin, Texas, USA
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This hotel is about 5 miles from Washington Dulles airport. There is ample, free car parking. The rooms are clean once per week during a stay, not crowded, build in an economy style. View from my room was the car park and the hotel next door. Bed is firm, bedding was clean. Alarm clock radio did not bring in any... More 

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Chantilly, Virginia
1 review
5 of 5 stars Reviewed March 25, 2015

The staff here was very helpful and polite, especially the two young ladies at the front desk Pema and Terri. They both made sure I had everything I requested. If you are looking for five star luxury this is not the place, however, if you are like me and require a clean and safe place at a reasonable price, then... More 

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Albuquerque, New Mexico
Top Contributor
50 reviews 50 reviews
12 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed March 21, 2015

Got good rate on Hotwire (around $70). We were grateful for the laundry room after having returned from a trip to Europe. The rooms are a bit dated (especially the kitchen area) but very comfortable. Free grab and go breakfast in morning was nice perk. Laundry and sleep were all we needed out if this property, and We got that!... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 15, 2015 via mobile

Dont know where to began!!! This was ABSOLUTELY THE WORST HOTEL EXPERIENCE I EVER ENCOUNTERED OR IMAGINED POSSIBLE!!!i arrived at 8pm didnt get settled in a clean untill 11pm. When we arrived we checked into our rooms my room smelled like weed as well as the hall ways! My sisters room had a dirty sock a iron a peanut on... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 14, 2015 via mobile

This is the first time I'm ever writing a review but I feel compelled to. I had 2 rooms booked..We went to the first room to unload when we got in there was a dirty sock and trash on the counter. That was unacceptable to us we called the front desk and let them know..the other room I booked for... More 

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Chicago, Illinois
Top Contributor
134 reviews 134 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 5, 2015

I love this hotel, along with the other Extended Stay America in Chantilly, VA. The location is really nice, it's by several eateries, and within walking distance from Costco, Target, and Starbucks etc.I like that the room comes with a TV and a DVD player, a sofa, and a kitchen area. It has a full sized fridge and freezer, microwave,... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review

Thank you for your wonderful review of our property. We are happy to know that you enjoyed all our amenities here and that our location is so close to everything you need. Thank you again for your kind words. The staff and I would love to provide you with another delightful stay in the future! More 

Sheffield
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed January 16, 2015

The management and staff of this particular ESA hotel do everything they can to make me stay there both delightful and thoroughly comfortable. I stay here overtime I visit the region for business, and I know that I shall enjoy my stay. I highly recommend this hotel.

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review

Maria - Thank you for your wonderful review of our property. I am proud of our team for making you feel right at home and part of our family. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future. More 

Stockbridge, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 2, 2014

I stayed at this hotel on business for 3 months. I had to change rooms due to mice in the room. My new room had mold and mildew in the bathroom. I was so glad to leave this location. I've stayed at this chain in other states and didn't have any issues. I will stay at another location in the... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed that you had such a terrible experience. Please accept my apology. To ensure that a situation like yours doesn't happen again, our staff has reviewed our company housekeeping policies and training standards. We continually work to improve our hotel, so I really appreciate... More 

Durham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 13, 2014

On the plus side: There is an onsite laundrette, the rooms are a good size and, obviously, have kitchenettes. Also there is a small retail park right next to it that you can walk over to, which has Costco, Target, Chipotle, Subway, Starbucks and a few other places. However there are several issues here. On arrival your kitchenette is empty.... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad to hear that you enjoyed our location and our laundry facilities during your visit with us. Still, I apologize that you were not pleased with our grab-and-go breakfast, or front desk staff member and our new kitchenware policy. Your comments will be very useful... More 

Calgary, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed October 2, 2014

First time at an Extended Stay America and I doubt I will ever book one again. Had an early morning flight out of Dulles so changed to this hotel from one reserved in Leesburg. Should have stayed with my first choice. To begin with paid way too much given the quality of the hotel. Room was not particularly clean. Only... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for the condition of your room. The cleanliness and maintenance issues you described with your door, toilet, and windows are unacceptable. As this hotel’s manager, I can assure you that I am working with my maintenance staff to... More 

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