This hotel had a couple of negative reviews when we were looking for a place to stay. However, it only had 2 reviews total (on hotels.com)...and nothing more. So, we thought that perhaps it would not be that bad. Besides, the hotel was right down the street from a business that my husband needed to work with the morning after...
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Thank you for taking the time to make us aware of your experience at Extended Stay America Washington, D.C. - Chantilly. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology....