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Comfort Suites Dulles Airport

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13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)
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Comfort Suites Dulles Airport
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443 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
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English first
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    (443)
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    (122)
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Denton, TX
Level Contributor
88 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We stayed just one night at Comfort Suites near Dulles Airport. Our family of five shared a room with two queen beds and one fold out couch. Check in was uneventful although I did notice that the person checking in would probably have preferred we were somewhere else. Most check ins we hear a welcome greeting and the usual let... More 

Was this review helpful? Yes
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review

Dear diannek, We are saddened to hear about your experience at the Comfort Suites Dulles Airport. Please know this is not a normal experience and we will be addressing and retraining our staff as needed. We hope we can have the chance to make this up to you in the near future. Please contact me directly the next time you... More 

Monroe, Virginia
1 review
5 of 5 stars Reviewed 6 days ago NEW

We left our car and as soon as we finished the paperwork we were shuttled to Dulles. En route, I discovered my sweater had been left in the car. There was no question; we immediately returned for it. On our return (after 18 days) we called the hotel and the shuttle was dispatched--no waiting for a scheduled run. The rooms... More 

Was this review helpful? Yes
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review

Thank you for all you kinds words regarding the Comfort Suites Dulles Airport. We are honored to have you as our guest and we look froward to your return soon! Kindest Regards, Kyle L English General Manager More 

Leopoldsburg, Belgium
Level Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a nice stay, not everything was perfect, but the effort to make us comfortable was there and that is (the most) important. The start was not that good, there was some misunderstanding about the pickup place for the shuttle at the airport. After the first call to the front desk we were told to wait for the shuttle... More 

Was this review helpful? Yes
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review

Thank you for your review of the Comfort Suites Dulles Airport. We apologize for the miscommunication regarding our shuttle we hope that we have a chance to show you that we can do better. Please contact me directly the next time you are in need of lodging in the Dulles area, Kindest Regards, Kyle L English General Manager More 

Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

I had an amazing experience at the hotel. The staff was very friendly, specially Yamne. She was a very sweet and caring. The breakfast was delicious and the room was very clean. I will stay at the hotel every time I am in the area.

Was this review helpful? Yes
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review

Thank you for your review of the Comfort Suites Dulles Airport. We are pleased to hear that you enjoyed what we have to offer. We hope we can serve you again soon in the near future! Kindest Regards, Kyle L English General Manager More 

Reston, Virginia
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We checked in and then went to dinner... and when we returned the tour bus pulled up and I thought, based on previous experiences, that we'd be in for a loud night and a long line for breakfast. Neither of those things happened. And in the morning I saw that a second tour bus filled with young people and their... More 

Was this review helpful? Yes 1
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review

Thank you for your kind review of the Comfort Suites Dulles Airport! We look forward to having you as our guest soon! Kindest Regards, Kyle L English General Manager More 

Venice, Florida
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

With several days to spend prior to international travel out of IAD Dulles Airport I chose Comfort Suites Chantilly primarily due to this hotel's location just across the street from a myriad of dining and shopping that were varied and plentiful. Thai, severeal viet, Indian, several Chinese, and Italian just a stone's throw away. Also within a short walk were... More 

Was this review helpful? Yes
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review

Thank you for your great review of the Comfort Suites Dulles Airport! We are thrilled to hear that you had the best sleep EVER!!!! We hope we can see you soon. Kindest Regards, Kyle L English General Manager More 

Washington DC, District of Columbia
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I tried to cancel my hotel because I was running behind and not going to make it into town. Choice wouldn't let me cancel, but the hotel manager went above and beyond and got my points back to me. The Area Manager was GREAT!!

Was this review helpful? Yes
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review

Thank you for your review! It was a pleasure speaking with you and I'm thankful that we could resolve the problem. We hope we get a chance to host you in the near future! Kindest Regards, Kyle L English General Manager More 

Camp Hill, Pennsylvania
Level Contributor
107 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 5 weeks ago

First the good. The room was spacious, nicely appointed and clean. The beds were very comfortable. Sunday's breakfast was very good. We had scrambled eggs, sausage, yogurt and a bagel. Fresh fruit, potatoes, English muffins, fruit juices, coffee & tea were also available. Now the bad. There was no drain plug in the bath and the hair dryer overheated in... More 

Was this review helpful? Yes
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review

Dear Edd R, Thank you for your review of the Comfort Suites Dulles Airport. We are glad you enjoyed our rooms and the breakfast the first day was good. We apologize for the large group that was in our breakfast area the second morning. We have currently dedicated our meeting room to large groups like this in order to not... More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed May 25, 2015

I stayed at this location while travelling to a class in the area. I was not disappointed in my stay. The staff at this hotel are wonderful. They are kind and caring about your needs. I was able to enjoy the breakfast each morning of my stay and the breakfast hostess kept on top of everything! I will happily be... More 

Was this review helpful? Yes
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review

Dear Laura G, Thank you for your great review! We are so happy to hear you enjoyed your stay with us. We hope we can have the pleasure to welcome you back to the Dulles area again soon. Kindest Regards, Kyle L English General Manager More 

Virginia
Level Contributor
164 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed May 18, 2015

I had reserved this hotel on a third party site and was so impressed with the hotel. It was like staying at a Marriott. That is usually where I stay, so this says a lot. The breakfast was good and I slept very well, looking at the geese in the pond in the morning enjoying a cup of coffee from... More 

Was this review helpful? Yes
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review

Thank you for your great review of the Comfort Suites Dulles Airport. We are thrilled to hear that you enjoyed your stay! We can not thank you enough for choosing our hotel. We hope that we can continue to be your hotel of Choice the next time you are in the Chantilly area. Kindest Regards, Kyle L English General Manager More 

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