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Extended Stay America - Washington, D.C. - Chantilly - Airport

2.5 of 5
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4506 Brookfield Corporate Drive, Chantilly, VA 20151 (Formerly Sierra Suites Chantilly)
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Extended Stay America - Washington, D.C. - Chantilly - Airport
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Ranked #9 of 14 Hotels in Chantilly
A recent review
5 of 5 stars Reviewed December 11, 2014
Birrds4Life
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96 reviews from our community

Traveler rating
    53
    23
    5
    5
    10
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15
10
9
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Extended Stay America - Washington, D.C. - Chantilly - Airport
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1 review
5 of 5 stars Reviewed December 11, 2014

The staff here is very friendly and accommodating. The location is great! Next to a food court, Hooters and shopping. This location has an outdoor pool, exercise room available 24 hours and laundry machines onsite. I've stayed in plenty of hotels throughout the years, Normally 3 stars and up because I have certain expectations. Most Extended Stays that I've been... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

We want to thank you for taking the time to post a review of your stay. We strive to provide our guests with a "home away from home" experience, and it sounds like we did just that during your stay. We are so glad that you enjoyed our staff and amenities. We would like to thank you again for posting... More 

New York
Top Contributor
176 reviews 176 reviews
40 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed December 11, 2014

I have given this facility numerous good reviews. ... I haven't been here in a while, I was stunned tonight to find not one cup glass bowl or utensil in the kitchen. I usually stay a week. I'm only going to stay one night. Disappointed I wonder if this is an across the board change or just an anomaly In... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

I appreciate you taking the time to write a review of our hotel. I am sorry to read that you were not pleased with your in-room kitchen amenities, and that our luggage cart was difficult for you to use. We now keep our dishware and kitchen utensils behind the front desk to ensure that they are properly sanitized for our... More 

1 review
5 of 5 stars Reviewed December 3, 2014

This Hotel is a very nice place to stay.The desk clerk Naima is very professional,and sweet as she can be.We have to get up very early every morning for work. She along with the other clerks make sure the coffee is ready for us!This makes it very special and most convenient for us to get our coffee as we leave... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

We want to thank you for taking the time to post a review of your stay. We strive to provide our guests with a "home away from home" experience, and it sounds like we did just that during your stay. We are so glad that you enjoyed our friendly staff. We would like to thank you again for your kind... More 

1 review
5 of 5 stars Reviewed November 24, 2014 via mobile

Stayed there cause i was visiting for my traning. Loved the place. Great place to stay. For sure will stay again. Great and helpful staff. Very clean and fresh invoremant. Defenetly recumand other to stay.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about your stay. We strive to provide our guests with all the comforts of home, so I am pleased to read that our staff provided you with such helpful service. We are proud to have provided you with a clean and fresh... More 

1 review
5 of 5 stars Reviewed November 23, 2014

The management and staff made my stay very enjoyable. Hotel rooms were very clean and staff was polite. I was greeted by management and the staff every time which made me feel more than a guest here. I would definitely recommend this hotel to my family and friends. I will also plan my future visits here. Very satisfied guest. Awesome... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

The staff and I read your review, and would like to thank you for taking the time to post a review of your stay. We strive to provide our guests with a "home away from home" experience, and it sounds like we did just that during your stay. We are so glad that you enjoyed our staff and amenities. Thank... More 

1 review
1 of 5 stars Reviewed November 3, 2014

My name is Keiana Watson, and I have stayed in extended stays hotels all across Northern Virginia since May 2014 til October 2014 due to management banning my family and I from staying at their hotels because my mother HONESTLY answered a survey on priceline.com. The hotel was very nasty. Dirty lobby and lobby bathroom. Both stairwells and elevator had... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

We greatly appreciate you taking the time to write a review of our hotel. We take all of our guests’ opinions very seriously so we know what we are doing well, and we know what we need to do to improve our guest experience. Thank you for bringing the issues to our attention and our staff is working to fix... More 

Broadview Heights, Ohio
Top Contributor
58 reviews 58 reviews
21 hotel reviews
80 helpful votes 80 helpful votes
1 of 5 stars Reviewed August 13, 2014

Last weekend we stayed in this hotel. On Saturday night we reported that our toilet was broken. The courteous desk attendant said that he would fix the seat. When we returned he told us that the screw was stripped and he was unable to replace the seat. We returned to our room to find that the seat had been totally... More 

Was this review helpful? Yes 2
Lubbock, Texas
Contributor
15 reviews 15 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 4, 2014

We recently stayed here for 3 nights, and it was a pleasant stay. Staff was courteous and helpful. Breakfast was limited to muffins, chewy bars and oatmeal with coffee. One quirk, the housekeeping is available only once and that is if you stay for a full week, and as we stayed for 3 nights so we did not get any....

Was this review helpful? Yes 1
Hull, Massachusetts
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 10, 2014

My husband & I have stayed here twice while traveling through this area. Both times staff was very nice & the room was clean. Beds are very comfortable! Bathroom was huge. Even though it was very hot out we didn't have to have the A.C. turned up very high to be comfortable.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our staff friendly staff and your clean, comfortable room. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
1 of 5 stars Reviewed July 7, 2014

Had booked a room for 4 adults, expecting 2x queen beds, and the available pull out futon/couch. Instead arrived to find 1x King bed. The front desk staff was unfriendly and unwilling to address these issues.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

Zachary - We appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that we were not able to accommodate your room request. We will be working with our front desk staff to improve our reservation process to ensure your experience is not repeated. We continually work to improve... More 

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