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Extended Stay America - Washington, D.C. - Chantilly - Airport

2.5 of 5
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4506 Brookfield Corporate Drive, Chantilly, VA 20151 (Formerly Sierra Suites Chantilly)
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Extended Stay America - Washington, D.C. - Chantilly - Airport
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Ranked #9 of 14 Hotels in Chantilly
A recent review
5 of 5 stars reviewed 2 days ago
tarigelnour Lafayette, Louisiana
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102 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lafayette, Louisiana
1 review
5 of 5 stars Reviewed 2 days ago NEW

I visited DC for couple days .. It was great experience for me to stay in this hotel .. They have very nice clean rooms and very helpful and welcoming staff .. Also clean swimming pool available there ... Staff will help you with whatever you need 24/7 ... I really enjoyed my time there and will be my choice... More 

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Richmond, VA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The room was very clean,comfortable and had modern furniture.They keep this hotel in nice shape.I would recommend this hotel as a place to stay for someone for a long or short stay. The location was close to everything and very close to the airport. I plan on using this hotel frequently as my job requires frequent travel.

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Manager_11525, Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

Dear Paul, We certainly do thank you for reviewing your recent stay at The Extended Stay America. Our entire staff works hard to provide a clean, comfortable, friendly environment for our guests and we're glad that you enjoyed your stay with us. We look forward to seeing you again soon! More 

Washington DC, District of Columbia
5 of 5 stars Reviewed 3 weeks ago

Front Desk person Naima was very helpful and provided an outstanding customer service experience. She went above and beyond to assist us. Kudos to her. she is professional and can tell she takes pride in her work.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

Thank you so much for taking the time to send us your wonderful review! The experience you had during your stay with us brings meaning to what we do here and we are grateful for the opportunity to serve you. I will be sure to pass your comments on to the rest of the team. Thank you again, please come... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

my fiancée and I have had the best experience at this extended stay. We've been here for about a month and the staff has been the best I've ever seen. Naima has been especially wonderful and makes sure anything we need is taken care of.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

Thank you so much for posting a review of our hotel. I am so happy to read that you were pleased with our entire staff and our service. We are also pleased to hear that we've created a home away from home for you and we look forward to providing you with an even greater experience in the future. The... More 

Chantilly, Virginia
1 review
4 of 5 stars Reviewed June 15, 2015

Hotel price is low, but you have good location, bright window view, basic gym, swimming pool, TV/DVD player, free WiFi, parking lot, free printer, and friendly front desk services, etc, regardless of low rate this hotel belongs to.

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Fort Worth, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 31, 2015

The room was nice and had a nice layout. The linens were clean and so was the bathroom. The problem I had was with what was under the surface. In the fridge was an old bowl of moldy food, food crumbs on top the fridge, paint peeling on the cabinets, and dishwasher soap pored out all inside the dishwasher. Just... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed to read that your room was not clean to the hotel standard. I will be sharing your comments with our staff and reviewing cleanliness standards so that your experience is not repeated. Your feedback will be useful to us as we... More 

1 review
5 of 5 stars Reviewed May 26, 2015 via mobile

Really enjoyed my stay, the room was really nice. Entire staff very friendly. Naimo the Manager made my stay very welcome and accommodating. I will recommend Extended Stay America, Washington DC, Chantilly, Airport to all of my business traveler friends. Good people and a good deal, I very am very satisfied with service and professionalism. TMorris

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

Thank you so much for posting a review of our hotel. I am glad to read that you were pleased with our hotel and happy with our staff, including management. We are so pleased to hear that we've created a home away from home experience for you and we look forward to providing you with an even greater experience in... More 

Chantilly, Virginia
1 review
1 of 5 stars Reviewed May 26, 2015

If you set up a rate with this hotel, do not be surprised when they raise the rate significantly without warning. Rooms were recently updated but with sub-par matarials. Cleaning service is rarely on time. Free wifi is extremly slow. Tv's are fuzzy.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

Thank you for taking the time to provide feedback about your experience. We are sorry to hear that you were not properly informed of our rate change and we did not meet your standards. We will also review your feedback with our entire staff to make sure we are fully informing our guests of our policies during check-in. Thank you... More 

1 review
2 of 5 stars Reviewed May 21, 2015

We arrived to find no one at the front desk. We picked up the phone to dial 0 for help but it was broken. We ended up having to call the main number from the website and we finally got someone down to check us in. They told us the wrong spot for our room, so we ended up hauling... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

Thank you for your review regarding your experience at our hotel. We greatly appreciate you taking the time to bring this matter to our attention and apologize that you were not able to get hold of anyone at the front desk upon arrival. Also, we would like to apologize for the smoke odor. We limit smoking to one floor but... More 

Chantilly, Virginia
1 review
5 of 5 stars Reviewed May 19, 2015

While staying here at this hotel I've been helped by Naima several times and she is an extremely kind and cheery person. As are most of the people who work at this hotel. This hotel has great customer service!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

Thank you so much for posting a review of our hotel. I am glad to read that you were pleased with our hotel and happy with our entire staff. We are so pleased to hear that we've created a home away from home for you and we look forward to providing you with an even greater experience in the future.... More 

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Extended Stay America - Washington, D.C. - Chantilly
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