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Extended Stay America - Washington, D.C. - Chantilly - Airport

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4506 Brookfield Corporate Drive, Chantilly, VA 20151 (Formerly Sierra Suites Chantilly)
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1 room 1 adult
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Extended Stay America - Washington, D.C. - Chantilly - Airport
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110 Reviews from our TripAdvisor Community

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Rio Rancho, New Mexico
1 review
1 of 5 stars Reviewed December 8, 2015

I am sympathetic to some of the staff. The cleaning staff obviously works hard; the room was neat as a pin and very clean, so kudos to them. And when I told the manager the sum of my concerns in brief, she was horrified. She informed me they were hiring new staff, that this shouldn't have happened, and offered me... More 

Helpful?
Thank Sharon D
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will retrain our staff to ensure we are responding to guest needs in a timely manner as well as providing each guest with professional... More 

1 review
4 of 5 stars Reviewed November 15, 2015 via mobile

Stayed here when flying out of Dulles, was able to leave my car parked at no charge (paid for a shuttle and it was still a deal). Room was small but I was there to sleep, not entertain. Did not use the kitchen. Had everything I needed, was quiet, and adequately comfortable at a good rate. Would stay again.

Helpful?
Thank Poor D
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your kind comments regarding our comfortable rooms and our reasonable rates. Once again, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
5 of 5 stars Reviewed October 19, 2015

The entire process, from check-in to check-out was great. I stayed over a month on business, and was very pleased with the rooms. Clean, comfortable and quiet. The staff was very helpful, and among the most friendly I have encountered. Would stay here again.

Helpful?
Thank Adam V
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our staff and their exceptional customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

San Francisco, California
2 reviews
5 of 5 stars Reviewed August 31, 2015 via mobile

I stayed in the virginia hotel a couple of months ago and they were very very nice to me . The staff was very friendly and very very helpful. I would definitely stay there again.i also stayed here at the Edison one I was very comfortable and everything I needed was available I would recommend it to anyone who comes... More 

Helpful?
Thank Moses D
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

Thank you so much for such kind words on the review. Reading reviews like yours always gives us a push to be able to do our best and more for our awesome guests. We will share the praises with the team to let them know they did a great job. We are very happy that you enjoyed our location, staff,... More 

Liberty, North Carolina
2 reviews
5 of 5 stars Reviewed August 23, 2015

The room was clean and quiet, The desk person was friendly and provided good info on area restaurants and other needs. The rates were competitive and I liked that there was a full sized refrigerator, as well as a microwave and a stove top if I was in need of them for a longer stay, I was only there for... More 

Helpful?
Thank Ralphsfarm
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

Thank you very much for your positive review of our property. I am pleased that you found our hotel to be such a great value! I truly appreciate your kind comments regarding our friendly and accommodating staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed August 13, 2015

I stayed at the Chantilly, Va Extended Stay the week of July 20-24. I was in town for a conference. I chose this location because it was 37% less than the conference hotel, and less than five minutes away. The front desk staff was helpful and inquired if everything was okay when I passed through each morning. I did not... More 

Helpful?
Thank Kay D
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate you needs with a home away from home experience! I am so pleased to read that you enjoyed our fully equipped kitchens and great customer service. Once more, thank you for posting your review. We... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed August 6, 2015 via mobile

Staff was great and was more than willing to help me with anything I needed. There wasn't much directly near the hotel, so it was pretty quiet. However there was a shopping center nearby with plenty of restaurant options. There were no issues with my room and it was overall a great stay :)

Helpful?
Thank jayfrost10
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding our comfortable rooms and friendly staff. I’m thrilled we were able to provide you with a great stay! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Edgewater, Florida
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed July 31, 2015

The experience we had at this establishment was the worst we have encountered in a lifetime of traveling. Due to a delayed train, we arrived around 8:30-8:45 at night. We rang for service for a desk clerk. He was curt and civil, but not pleasant or helpful. We got our room and proceeded to carry our luggage upstairs. There was... More 

Helpful?
Thank Edgewatergal34141
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The incident you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will do our best to make sure your experience is not repeated. We continually work to improve our hotel, so I really... More 

Lafayette, Louisiana
1 review
5 of 5 stars Reviewed July 27, 2015 via mobile

I visited DC for couple days .. It was great experience for me to stay in this hotel .. They have very nice clean rooms and very helpful and welcoming staff .. Also clean swimming pool available there ... Staff will help you with whatever you need 24/7 ... I really enjoyed my time there and will be my choice... More 

Helpful?
Thank tarigelnour
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

Thank you for such a wonderful review of our hotel. I am so happy to hear that you enjoyed our friendly customer service as well as all the amenities our hotel has to offer. I’m thrilled we were able to provide you with a home away from home experience. Thank you again for your review. It would be our pleasure... More 

Richmond, VA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 9, 2015

The room was very clean,comfortable and had modern furniture.They keep this hotel in nice shape.I would recommend this hotel as a place to stay for someone for a long or short stay. The location was close to everything and very close to the airport. I plan on using this hotel frequently as my job requires frequent travel.

Helpful?
Thank Paul S
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review

Dear Paul, We certainly do thank you for reviewing your recent stay at The Extended Stay America. Our entire staff works hard to provide a clean, comfortable, friendly environment for our guests and we're glad that you enjoyed your stay with us. We look forward to seeing you again soon! More 

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