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Westfields Marriott Washington Dulles

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14750 Conference Center Drive, Chantilly, VA 20151
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Westfields Marriott Washington Dulles
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382 Reviews from our TripAdvisor Community

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Traveler rating
    200
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stafford, Virginia
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW via mobile

now we lucked out we got a reduced rate on our room because it was part of a marriage rate a family member rented out a whole selection of rooms ell we checked in changed clothes went to the bar had 3 drinks then on to the ceremony so by the time we got back to our room it was... More 

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West Chester, Pennsylvania
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Customer service is not friendly and inviting. MANY things were not up to my opinion of Marriott standards. Customer service at the breakfast buffet was wonderful, but other than that, 'everyone had an excuse, and no smiles to go along with a solution'.

Was this review helpful? Yes
Taylor L, Manager at Westfields Marriott Washington Dulles, responded to this review

Thank you for staying with us and for taking the time to provide feedback concerning your visit. We will share your notes with the team so we can improve our service and leave a better impresssion than we left with you. We hope to see you again soon so we can turn your opinion around about our hotel. More 

Level Contributor
10 reviews
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this location multiple times over the past few years. Always great, great staff, service, accommodations and experience! Great indoor and outdoor pool, gym is complete with all the gears.

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Dulles, Virginia
Level Contributor
96 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My husband and I spent one night at the Westields last Friday. We been here before in the past and it was always a hit or miss. The check in was fine, but when we got to our room later that day after spending the day out, two doors down from us some people had their music cranked up super... More 

Was this review helpful? Yes 1
Taylor L, Manager at Westfields Marriott Washington Dulles, responded to this review

Thank you for your response. We pride ourselves in delivering the best in service and regret to hear that we have fallen short of that on this stay. We hope you choose to stay with us in the future, so we may delight you with brilliant service, as we have done in the past. Thank you for staying with us! More 

Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for one night. The hotel is gorgeous. It is a very nice conference center. The rooms are clean and comfortable. My children really enjoyed using the outside pool. My only complaint was the indoor pool was locked. My children got a little cold outside so they wanted to go to the indoor pool and couldn't.

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New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here for a wedding last weekend, the exterior of the hotel is beautiful and the service was great! However, we walked into our room and on the toilet seat, there was pubic hair...I'm assuming the housekeeper did not clean thoroughly. There was also hair in the shower. Mildew around the sinks, this was very offputting... More 

Was this review helpful? Yes 2
Tania G, Front Office Manager at Westfields Marriott Washington Dulles, responded to this review

Dear Megan A, Thank you for taking the time to review your stay with us. Your input and the feedback from all of our guests is very important to us and we sincerely apologize for the inconvenience you experienced. We assure you that we will address your concerns with the appropriate team. We would love to have a second chance... More 

philadelphia, pa
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Dear Mgr Scott McClinton: My husband and I just checked in 4th of July weekend. We requested a wheelchair accessible room and the beginning of this week requested a mini fridge for diabetic medicines. The room is fine but when I arrived there was no minifridge. I immediately called at your service who advised me there were no fridges left.... More 

Was this review helpful? Yes
Taylor L, Manager at Westfields Marriott Washington Dulles, responded to this review

Thank you for your review. We apreciate all forms of feedback, especially those that highlight areas where we may have room for improvement, so that we may truly host brilliantly. Please know that we have addressed all concerns with the appropriate departments in order to keep these types of incidents from recurring. We appreciate you staying with us and hope... More 

Southwest Gulf Coast, Florida
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My recent stay at the Westfields was an interesting one; during my stay I had to change to a different room that Diane had quickly recommended and was very prompt in providing me with across the hall. Francis of security helped me bring EVERYTHING over to the second room, including the refrigerator I had requested for earlier that evening. The... More 

Was this review helpful? Yes 1
Tania G, Front Office Manager at Westfields Marriott Washington Dulles, responded to this review

Dear JSkyDancer, Thank you so much for taking the time to send us your wonderful review! The experience you had during your stay with us brings meaning to what we do here and we are grateful for the opportunity to serve you. I will be sure to pass your comments on to the rest of the team. Thank you again,... More 

Baltimore, Maryland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

One thing that I really appreciated was that the bed was SUPER comfortable. I stayed at this hotel for a company holiday party and it was very nice. The service was really nice and the food was good. The location of the hotel is tucked back away from everything but it's a nice location. I am actually going back to... More 

Was this review helpful? Yes 1
Tania G, Front Office Manager at Westfields Marriott Washington Dulles, responded to this review

Dear Kitty1202, We’re so pleased you had a wonderful stay with us at Westfields! We appreciate your positive review and happy that you’ll be back again. Hope to see you on your next visit. More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 24, 2015

I attended a conference at this hotel. Everything about the conference, setting, and food was great. Rooms are comfortable and clean, with standard amenities and without any frills. There are both indoor and outdoor pools and hot tubs, a state of the art workout center. My only criticism is the expensive price point of the room, yet they charge a... More 

Was this review helpful? Yes 2
Tania G, Front Office Manager at Westfields Marriott Washington Dulles, responded to this review

Dear PaulPries, Thank you for your great review of our conference facilities and banquets team! If you plan to visit us again, we do offer free WiFi in our lobby and for our basic Marriott Rewards members throughout the hotel if they book through Marriott.com. Also, if you get a chance, check out our weekend packages – they offer great... More 

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