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Westfields Marriott Washington Dulles

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14750 Conference Center Drive, Chantilly, VA 20151
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1 room 1 guest
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Westfields Marriott Washington Dulles
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385 Reviews from our TripAdvisor Community

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Traveler rating
    201
    107
    45
    19
    13
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83
54
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177
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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  • Italian first
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English first
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    (385)
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Turkey
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We arrived late to stay one night in between parts of a long night. We waited 15 minutes before someone was available to help us. When they did finally show up, the service was great. Room was nondescript. This place definitely is focused on its conference business and not one-off guests like us.

Was this review helpful? Yes
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked three nights here in late July and we're delighted with how nice it looked and with the relatively convenient location when we drove up. Things were slightly unpleasant from the start when we were faced with a brusque and unhelpful bell captain. His bellboys, luckily, were far more likable than he was. Be prepared to share your world... More 

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Tania G, Front Office Manager at Westfields Marriott Washington Dulles, responded to this review

Dear Shaybeau, Thank you for your feedback and for choosing our hotel. We do take pride in providing exceptional service to our guests. We have, unfortunately, fallen short of your expectations in providing an enjoyable experience for you. Please accept our sincere apologies for any inconvenience this may have caused you. We hope you give us a second chance to... More 

Baltimore, Maryland
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My nephew got married and held the reception at the Westfields Marriott. We all stayed at that Marriott aand the hotel was responsible for the reception. I can only say that the weekend was perfect. The reception and food were wonderful. The reception staff and hotel staff were fantastic and very accommodating. Finally, the rooms were very nice. The entire... More 

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Stafford, Virginia
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

now we lucked out we got a reduced rate on our room because it was part of a marriage rate a family member rented out a whole selection of rooms ell we checked in changed clothes went to the bar had 3 drinks then on to the ceremony so by the time we got back to our room it was... More 

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West Chester, Pennsylvania
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 13, 2015

Customer service is not friendly and inviting. MANY things were not up to my opinion of Marriott standards. Customer service at the breakfast buffet was wonderful, but other than that, 'everyone had an excuse, and no smiles to go along with a solution'.

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Taylor L, Manager at Westfields Marriott Washington Dulles, responded to this review

Thank you for staying with us and for taking the time to provide feedback concerning your visit. We will share your notes with the team so we can improve our service and leave a better impresssion than we left with you. We hope to see you again soon so we can turn your opinion around about our hotel. More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2015

I have stayed at this location multiple times over the past few years. Always great, great staff, service, accommodations and experience! Great indoor and outdoor pool, gym is complete with all the gears.

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Dulles, Virginia
Level Contributor
110 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
2 of 5 stars Reviewed July 6, 2015

My husband and I spent one night at the Westields last Friday. We been here before in the past and it was always a hit or miss. The check in was fine, but when we got to our room later that day after spending the day out, two doors down from us some people had their music cranked up super... More 

Was this review helpful? Yes 1
Taylor L, Manager at Westfields Marriott Washington Dulles, responded to this review

Thank you for your response. We pride ourselves in delivering the best in service and regret to hear that we have fallen short of that on this stay. We hope you choose to stay with us in the future, so we may delight you with brilliant service, as we have done in the past. Thank you for staying with us! More 

Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 5, 2015

We stayed here for one night. The hotel is gorgeous. It is a very nice conference center. The rooms are clean and comfortable. My children really enjoyed using the outside pool. My only complaint was the indoor pool was locked. My children got a little cold outside so they wanted to go to the indoor pool and couldn't.

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New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 4, 2015

My husband and I stayed here for a wedding last weekend, the exterior of the hotel is beautiful and the service was great! However, we walked into our room and on the toilet seat, there was pubic hair...I'm assuming the housekeeper did not clean thoroughly. There was also hair in the shower. Mildew around the sinks, this was very offputting... More 

Was this review helpful? Yes 2
Tania G, Front Office Manager at Westfields Marriott Washington Dulles, responded to this review

Dear Megan A, Thank you for taking the time to review your stay with us. Your input and the feedback from all of our guests is very important to us and we sincerely apologize for the inconvenience you experienced. We assure you that we will address your concerns with the appropriate team. We would love to have a second chance... More 

philadelphia, pa
Level Contributor
45 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
1 of 5 stars Reviewed July 3, 2015 via mobile

Dear Mgr Scott McClinton: My husband and I just checked in 4th of July weekend. We requested a wheelchair accessible room and the beginning of this week requested a mini fridge for diabetic medicines. The room is fine but when I arrived there was no minifridge. I immediately called at your service who advised me there were no fridges left.... More 

Was this review helpful? Yes
Taylor L, Manager at Westfields Marriott Washington Dulles, responded to this review

Thank you for your review. We apreciate all forms of feedback, especially those that highlight areas where we may have room for improvement, so that we may truly host brilliantly. Please know that we have addressed all concerns with the appropriate departments in order to keep these types of incidents from recurring. We appreciate you staying with us and hope... More 

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