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Hotel Cape Charles

Certificate of Excellence
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235 Mason Ave, Cape Charles, VA 23310
Hotel Cape Charles
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99 reviews from our community

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26
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6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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  • German first
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  • All months
    (99)
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    (16)
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    (21)
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Virginia Beach, Virginia
3 of 5 stars Reviewed 6 days ago NEW

Beautiful hotel - we stayed in a loft room, and from the wood floors to the wood counters to the room decor, all were top notch. The loft room was very roomy. Only complaint was the website says it has a "full kitchen." We came prepared to make our own pizzas, but were surprised that there was no oven. The... More 

Was this review helpful? Yes
Ned B, General Manager at Hotel Cape Charles, responded to this review

We are sorry about the misunderstanding regarding the oven, but we were glad that you were able to salvage the pizza on the range top. It's important to note here that when you booked your room online, you clicked the word "Select" after reading the following very explicit description of Room 20 and its contents: "Our only second-floor room with... More 

Richmond, Virginia
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I got lucky enough to book a last minute night at hotel cape Charles as they had a cancellation. Room was ready when we arrived at 130pm which allowed us time to change and head to the town beach. We stayed in room 10 which was a simple but perfect king room with access to a public... More 

Was this review helpful? Yes
Ned B, General Manager at Hotel Cape Charles, responded to this review

Thanks so much for your generous review. We're so glad you enjoyed your stay, and we hope to see you again soon. The town is growing every year, and we hope to have more shops, cafes, and activities for you next time! More 

Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The lobby set the mood. We cannot say enough good things about this hotel. From the staff (Ned, Anna, Pam, and Libby at the front desk are AMAZING!), to the spacious rooms, comfortable beds, well appointed common areas inside and out, it was ALL first class. The photos of this hotel do not do it justice. No doubt, if you're... More 

Was this review helpful? Yes
Ned B, General Manager at Hotel Cape Charles, responded to this review

After a long day at the reservation desk and front desk, we are all so very pleased to have a little cup of praise on a hot day! Thank you, thank you for your stay and for your kind remarks. We will always try to be worthy of them. And please do drop in again - we especially love repeat... More 

5 of 5 stars Reviewed 2 weeks ago

My son (19 years old, home from college) and I decided to dip away from "real life" and travel east to Cape Charles. It was a trip inspired by curiosity - we'd never visited this part of Virginia before, so hey.... Why not drive a few hours and see what it's like? We only stayed for one night, and Hotel... More 

Was this review helpful? Yes
Ned B, General Manager at Hotel Cape Charles, responded to this review

We will pass on the kudos for the clean room to our housekeeping staff, who try to clean each room to make it appear that no one had ever stayed there before. And you're very right - the hotel owners did go "all out" with the hotel in terms of décor - they wanted the town to have an "anchor"... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A wonderful small property with a modern feel to it in a historic building. Everything was very clean, bright and updated. Service was wonderful and everyone was very nice. Breakfast was included (it is just yogurt and cereal, but was fine for us and saved us a lot of money). The town was nice, but not a lot to do... More 

Was this review helpful? Yes 1
Ned B, General Manager at Hotel Cape Charles, responded to this review

Thanks so very much for your kind words. We are so glad you enjoyed your stay in Cape Charles. And you're very right! Cape Charles has undergone a massive transformation - from major transportation hub in the first half of the twentieth century to a dot-on-the-map traveler hideout. But we're slowly getting discovered, and with each new visitor (and each... More 

Philadelphia, Pennsylvania
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's hard to find a place that feels both luxurious and appropriate for our 19-month-old son, but this place fit that bill! We were only stopping by for one night on our way down to the Outer Banks from Philadelphia, but we would travel down to this hotel again (and charming Cape Charles!) in a heartbeat. The design of the... More 

Was this review helpful? Yes 1
Ned B, General Manager at Hotel Cape Charles, responded to this review

Thank you so much for your generous review. In the hustle and bustle of summer, we can sometimes forget how important nap schedules can be, so we're happy it all worked out well. We hope that the North Carolina beaches were wonderful, and we look forward to seeing your family again in the future! More 

Greensboro, North Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This hotel is every bit as beautiful as the photos, utilizing natural light, open spaces, reclaimed wood and original washed brick walls, Ned and Pam were instantly warm yet professional and accommodating. It was clear that our satisfaction was very important to them and I find it difficult to say how wonderful Ned was. The town was quaint and charming... More 

Was this review helpful? Yes 1
Ned B, General Manager at Hotel Cape Charles, responded to this review

What a kind, kind review! We are so happy to have gotten to know you guys a little bit, and your grit and good cheer in the face of multiple imperfect circumstances during your visit make you model guests - and just plain good people. And thank you for the "notes" on the linens. We do normally stock all Loft... More 

common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed for two nights at The Hotel Cape Charles for a quick get-a-way with my husband. What a gem!! Super clean and modern feel. The town itself was quaint and quiet. Ned (the owner) was a plethora of information about the town, where to eat, places to visit. The beach was just a few blocks away and beautiful. Can't wait... More 

Was this review helpful? Yes 1
Ned B, General Manager at Hotel Cape Charles, responded to this review

Thank you so much for your generous review. It makes our hard work all worthwhile when we get a bit of praise or pat on the back. We should note that our owners are Richmond-based, but the Cape Charles crew of managers (Ned, Ana, Pam, Libby, and Gerry) try to represent their standards to the best of our abilities! Come... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Charged extra for the kids. Beds too soft with brutally sharp corners. I don't think the beds were even full size. Rooms small. No elevator made available. Walls so thin we could hear every. Single. Word. Our neighbors said when they came in at 10pm. Fridge not cold. Breakfast good for adults but no options my kids liked. WAY OVERPRICED.... More 

Was this review helpful? Yes 2
Ned B, Owner at Hotel Cape Charles, responded to this review

We regret that you did not enjoy your stay. As demonstrated by the other reviews on this site, we take pride in being family friendly and in having a friendly, helpful staff. We offer an organic, healthy, and complimentary breakfast. We do not charge extra for children; rather, we have modest fees for occupants above the stated room occupancy level.... More 

Chesapeake, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After all these positive reviews, I'm guessing it will get harder and harder to get a room there but this is a great place to stay in Cape Charles. The town is a nice sleepy little place with a nice beach and good restaurants and the hotel is within walking distance of everything. Ned and Anna go out of their... More 

Was this review helpful? Yes 1
Ned B, General Manager at Hotel Cape Charles, responded to this review

Thank you for your very kind review - we remember your visit with pleasure! Please do come back and see us - we have lots of availability in spring, in autumn, and during the week - but, yes, summer is a busy season, especially when the schools let out! More 

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