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Comfort Inn

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2368 Lee Hwy., Bristol, VA 24202
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Comfort Inn
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Comfort Inn
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Comfort Inn
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76 reviews from our community

Traveler rating
    12
    15
    27
    13
    9
See reviews for
29
12
6
12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ottawa, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed at this hotel during the Race weekend. Hotel property is fine and rooms were as well. I guess this is what you would expect for a small town. The upside to this place is the customer service. All hotels can learn from the owner of this place. Since this town has NO taxi services, getting around is not easy... More 

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Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

An older place in need of updating, but with the best customer service you could ask for. We missed our bus to the race and the hotel owner drove us there in his car. There were three of us in a room with two double beds and they were out of roll a ways so the owner borrowed one from... More 

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Pennsylvania
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed December 29, 2014

Requested a non-smoking room. We were given a non-smoking room. As soon as we opened the door, the odor hit us. It REEKED of cigarette smoke. Front Desk Clerk had told us the whole motel would be converted to non-smoking. The Internet Connection is SLOOOWWWW. And, it cuts out and has to be reconnected. Will not stay here again.

Was this review helpful? Yes
Kate M, Director of Sales at Comfort Inn, responded to this review

We are sorry that you were not satisfied with the hotel. It always saddens us when someone leaves not happy. We do hope that maybe one day you will return to give us another try. More 

Haymarket, Virginia
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 21, 2014

Really friendly staff and an OK breakfast. However they have smoking rooms right next to non smoking rooms seems kinda of crazy logic. Looks like they are trying to renovate the hotel. Not the worst place I've ever stayed by I am sure there are better places in the area.

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Kate M, Director of Sales at Comfort Inn, responded to this review

We are so glad that you liked our friendly staff! And,you are correct! We ARE in the process of a renovation which includes all guest rooms, elevator installation, and all public hallways. We do hope you return to visit to see all the improvements we have made! More 

Mt. Crawford
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 22, 2014

Older but well maintained. Rooms are small but clean and comfortable. Staff was very friendly. Unfortunately for us, we were late booking and so we had to stay in a "smokers" room. So it certainly wreaked of smoke and the windows do not open. I really wish they would outlaw smoking in hotel rooms. But this issue was our fault... More 

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Kate M, Director of Sales at Comfort Inn, responded to this review

We are glad that you noticed how clean the rooms were! Our renovation is almost complete, but we have gotten our elevator in and it is fully operational! We hope you come back to visit us and experience all our exciting changes! More 

Charlottesville
Top Contributor
57 reviews 57 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed September 12, 2014

I chose the Comfort Inn after reading its bad reviews. It was convenient for me to stay in Bristol and I wanted to bee on Lee Highway. When I made the reservations, I was warned they are going through renovations. Can't report anything good, but neither can I report anything bad. My daughter had packed me a dinner, so I... More 

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Kate M, Director of Sales at Comfort Inn, responded to this review

We are glad that you gave us a try even after reading mixed reviews and we sincerley hope that you will return after our reovation to see the complete product! More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 6, 2014

We stayed here for the Bristol NASCAR race. Our stay was great. The people were fantastic and were quick to help us with anything we needed to make our stay and visit to Bristol enjoyable. The staff went over and above any hotel we have ever stayed at.

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Kate M, Director of Sales at Comfort Inn, responded to this review

We are so glad that we "wowed" you with our exceptional guest services! Wehope that you come again next year for the Bristol Race and makeus your "home away from home"! More 

Leesville, Louisiana
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 27, 2014

This is a return trip, heading home and had this motel in my GPS. Only motels that meet our standards will be placed on my GPS. So the folks here were again really nice and the motel was in excellent shape. I will continue to stay here as I pass thru the area. Exit 5 I-81. Thanks Comfort Inn Bristol.... More 

Was this review helpful? Yes 1
ComfortInn_BristolVA, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for your kind review! We are so glad you keep coming back to enjoy our clean comfortable rooms, come back soon! We look forward to having you! More 

Etters, Pennsylvania
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed July 8, 2014

After lodging issues caused my family and me to sleep in three different hotels in three different cities and states on three different nights, all eight of us were pretty weary from our road travels. And being that it was Fourth of July weekend, our options were rather limited. The hotel itself is quite average and a bit dated, but... More 

Was this review helpful? Yes 1
Kate M, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for your review. We are glad that you were happy with our caring staff! We do try to provide the best guest service around. We are about to undergo a complete renovation, I hope that you come back soon to see all the wonderful improvements we make! More 

Fredericksburg, Virginia
Contributor
19 reviews 19 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed April 25, 2014

Beds were comfy and provided a good nights sleep. Staff was friendly and courteous with the exception of the woman working the breakfast bar. Rooms are very outdated and both bedspreads had several stains on them. Carpets have slight mildew smell and I noticed tons of filth under the furniture like it had been YEARS since it was moved and... More 

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comfortinn_abingdon, Director of Sales at Comfort Inn, responded to this review

Thank you for your review. We were glad that you stayed with us. I hope that you will give us another chance in the future, we are about to undergo a complete renovation and I think you will love the upgrades and changes! Please come again and see what you think! More 

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