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Comfort Suites University

Certificate of Excellence
2.5 of 5
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1020 Plantation Road, Blacksburg, VA 24060 (Formerly Hawthorn Suites Blacksburg University)
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Comfort Suites University
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Ranked #4 of 9 Hotels in Blacksburg
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed July 22, 2014
Shannon W Richmond, Virginia
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130 reviews from our community

Traveler rating
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    17
    3
    4
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66
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21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Comfort Suites University
See the most recent reviews
Richmond, Virginia
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 22, 2014

The hotel staff was very nice. I appreciate good customer service! The room was good, very spacious. The fridge and microwave were very convenient. The downside was the bathroom had so much hair on the floor, in the shower, and in the sink. I'm sure it wasn't mine because it was too long and I hadn't even used anything. I... More 

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Ryan D, Guest Relations Manager at Comfort Suites University, responded to this review

Thank you for your feedback. On behalf of our team, I apologize for the obvious and disappointing housekeeping oversight in your room. I'm glad you enjoyed an otherwise positive stay with us and hope we'll be seeing you again soon. We appreciate your business. More 

Va Beach
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 12, 2014

(BLUF in Navy-speak is Bottom Line Up Front). During our son's recent orientation at VA Tech, we were able to book 2 nights at Comfort Suite University (government/military rate). The positive reviews here at Trip Advisor and other sites are reflective of the superb service the hotel management and staff provide. The front desk personnel were courteous and friendly. We... More 

Was this review helpful? Yes
Ryan D, Guest Relations Manager at Comfort Suites University, responded to this review

Thank you for taking the time to provide such a thoughtful critique of your experience at the Comfort Suites. We are so happy that you enjoyed your time with us. Your kind words about our team are gratifying and much appreciated. We appreciate, too, you bringing the little hiccups to our attention -- we will do our best to avoid... More 

Madison, Connecticut
Contributor
14 reviews 14 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 2, 2014

Picked this hotel due to proximity of location to VA Tech for campus tour. Called ahead to say we would be arriving very late and requested a rollaway. Was told they don't have rollaways but that the sofa bed pulled out and would make sure we had enough pillows and bedding. Arrived after 9 hour drive at 1am and front... More 

Was this review helpful? Yes 1
Ryan D, Guest Relations Manager at Comfort Suites University, responded to this review

Thank you so much for your feedback. Your kind words about our team are much appreciated. We do hope you'll be returning to the area soon -- we'd love to have you back! More 

Gretna, Virginia
Contributor
18 reviews 18 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 19, 2014

Beautiful facility. Price was appropriate. Front Desk clerk during day and evening was excellent. Several minor issues when added together equaled a major concern. My room lacked smaller towels when I arrived. Clerk at front desk quickly brought to me. Trying to make contact with front desk was difficult. Also missing coffee in room. Breakfast bar had run out of... More 

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Ryan D, Guest Relations Manager at Comfort Suites University, responded to this review

We certainly are proud of our facilities, but we take great pride in our service, too, so I appreciate you bringing these issues to our attention. On behalf of our entire team, I'd like to apologize for failing to live up to our normally high standard of service. Thank you for taking the time to review your stay with us... More 

Falls Church, Virginia
Contributor
14 reviews 14 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 11, 2014

Stayed here this past weekend. Friendly courteous staff (both front desk and housekeeping), the room was clean and spacious, and the continental breakfast was plentiful and fresh. Would definitely stay here again.

Was this review helpful? Yes
Ryan D, Guest Relations Manager at Comfort Suites University, responded to this review

Thanks for being a great guest! We look forward to having you back. More 

Virginia
Top Contributor
159 reviews 159 reviews
107 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed June 3, 2014

If you need to stay to visit Va Tech, this location is great - it's a quick & easy drive. The good: The rooms were clean, and the bed was comfy. Breakfast was exactly what you expect, although our last day featured a birthday party and breakfast was invaded by 20 little kids - no fault of the hotel... The... More 

Was this review helpful? Yes 1
Ryan D, Guest Relations Manager at Comfort Suites University, responded to this review

Thank you very much for taking the time to provide such thoughtful and helpful feedback. We appreciate you staying with us and sharing your experience. We do hope to see you again soon! More 

Washington
Contributor
19 reviews 19 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 30, 2014

Booked this via Priceline Express deals for a 2-star price. Stayed for 3 nights and loved it. This is a 2 1/2-3 star property in every respect except that there is no restaurant/room service and the breakfast is average, as best. But this far better than the Days Inn, Super 8, Microtel locally, without a huge price difference. Rooms are... More 

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Ryan D, Guest Relations Manager at Comfort Suites University, responded to this review

Thanks for your business! We would love to be your hotel of choice in Blacksburg. Thank you for taking the time to provide such a thorough and helpful review. We hope your travels bring you back our way again soon. More 

Washington DC, District of Columbia
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2014

Stayed at Comfort Suites for a visit to Virginia Tech. Room was clean and beds were very comfortable. Lots of room in the suite, and the staff was helpful. Great breakfast as well. In our opinion, one of the best hotels in the area.

Was this review helpful? Yes
Ryan D, Guest Relations Manager at Comfort Suites University, responded to this review

Thank you for taking the time to review your stay with us. I hope you enjoyed your visit to Virginia Tech and that we might become your hotel of choice in the area. We'd love to see you again soon! More 

Blacksburg
2 reviews
3 of 5 stars Reviewed May 6, 2014

Our room had no shower curtain and the coffee was filled with moldy coffee clearly displaying that this room was not ready for a guest. When we complained to the manager, Chris McClanahan 540 552 5636 he said he would comp the stay but we would have to get the refund thru you. I have written you about this once... More 

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Ryan D, Guest Relations Manager at Comfort Suites University, responded to this review

On behalf of our team, I'd like to apologize again for the unsatisfactory state of your room upon check-in. I hope the situation has now been resolved to your satisfaction and that we might see you again in the future. More 

Charlotte, North Carolina
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 24, 2014

Took my son on a tour of Virginia Tech. This hotel is very close to the college and cheaper than similar type hotels in the area. The breakfast buffet is always a plus. Nothing truly exciting on the menu but hey it's complementary! The coffee is also good but they only give you about a 5 oz cup so you... More 

Was this review helpful? Yes 1
Ryan D, Guest Relations Manager at Comfort Suites University, responded to this review

Thank you for taking the time to share your experience. I hope it was an enjoyable visit to Virginia Tech -- we'd love to have you back! More 

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