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Chalet High North

Fairway Drive, Basye, VA 22810
Hotel amenities
Chalet High North
Best prices for: 1 room 1 guest
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4 of 5 stars reviewed 3 days ago
akalala usa
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31 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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usa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

3BR Unit was spacious & remarkably soundproof!! The upper & lower decks have the added benefit of the soothing sounds of a stream only a few feet away. The indoor pool was great when it rained...the Community Store nearby had anything you could need. We will be back as this is a great place to bring the grandkids because of... More 

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Frederick, Maryland
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 6, 2015

We checked in after the rental office had closed (4pm). There was a sigh to call a 800 number, which I did. The lady on the phone told me our unit number, and the code to the keypad. However, the resort is not within sight of the rental office, and there were no signs. I asked the lady on the... More 

Was this review helpful? Yes 1
Jonathan B, General Manager at Chalet High North, responded to this review

Thank you for taking the time to give us your honest feedback. We are very sorry you experienced these issues, and would love for you to call us so we can discuss these issues with you further. Please contact JD Banks or Will Conyers at 540-856-3770 More 

1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 28, 2015

Third time staying here and third different unit. All units were outdated like 1970's carpeting. You can still walk on the carpeting the same way you can on 2015 carpeting. Electric green in color. Some people actually seek out retro hotels. Everytime the units were clean. The staff was great. I read a few reviews of people commenting negatively about... More 

Was this review helpful? Yes 6
Jonathan B, General Manager at Chalet High North, responded to this review

Thank you for taking the time to write such a positive review about our resort. We really do appreciate the kind words. We love reading that your family had such a wonderful vacation with us. JD Banks More 

McLean, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 31, 2015

We stayed in chalet 53 and were very pleasantly surprised at how spacious and comfortable it was for the price. The unit has not yet been modernized, but even so, the couch and beds were comfortable and the kitchen well appointed. The 3rd toilet was a real bonus, and the whirlpool bath is great after a long day on the... More 

Was this review helpful? Yes 2
Jonathan B, General Manager at Chalet High North, responded to this review

Thank you for taking the time to write such a positive review about our resort. We are so happy you love your stay with us. We hope you can visit us again soon. JD Banks More 

League City, Texas
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 7, 2014

I have to agree with writer Immaculate but dated. We stayed December. It's a very clean condo. The staff let us check in early. I love the full size washer and dryer that are stackable. We had been traveling for a week and needed laundry facilities. The heating system worked great. They are updating units slowly. As a timeshare owner... More 

Was this review helpful? Yes 2
Jonathan B, General Manager at Chalet High North, responded to this review

Thank you for taking the time to write such a positive review about our resort! We are so happy you loved your stay. If we can help you with arrangements on your next vacation, please call us at 540-856-3770 JD Banks More 

Philadelphia
Top Contributor
176 reviews 176 reviews
33 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed November 20, 2014

First, let me state that we stayed at Chalet High North as a timeshare exchange and we visited in November. The staff is very attentive. The furniture and the units are dated, but in very good shape. The units are immaculate and that is the most important thing for us. The towels are large and fluffy and the linens are... More 

Was this review helpful? Yes 5
Jonathan B, General Manager at Chalet High North, responded to this review

Thank you for taking the time to write such a positive review about our resort! We hope you can visit us again soon. JD Banks More 

Zanesville, Ohio
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 3, 2014

I was aware of the risk when we traded our timeshare for this location. After another look at the Tripadvisor reviews, mostly from 2012 we were worried but the more recent reviews from hotels.com were much more favorable. What a relief it was when we got there . . SPM Resort Mgmt. has done a great job of turning this... More 

Was this review helpful? Yes 1
Jonathan B, General Manager at Chalet High North, responded to this review

Thank your for the time to write such a positive review about our resort. We appreciate your feedback and will address your concerns at our resort so they do not occur again. Thanks, JD More 

Port Saint Lucie, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 18, 2014

The other guests who have written a review were unfair, in my opinion...no, this is not a resort in Las Vegas or Orlando....it will not look or feel like those...this is a beautifully kept resort in a very quiet area of Basye, Va.....it is older than most, but the resorts here, are clean & rustic & very quiet...a nice place... More 

Was this review helpful? Yes
Jonathan B, General Manager at Chalet High North, responded to this review

Thank you for taking the time to write such a positive review about our resort. We love reading that you and your family had such a wonderful vacation with us. Thanks, JD Banks More 

Brooklyn, NY
Contributor
14 reviews 14 reviews
11 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed September 2, 2014

Of all the resorts I have stayed in, this was, by far, the worst. Toilet was broken, stove did not work. Unit was meant for 6, but not enough pillows or blankets. Housekeeping was rude and refused to bring more. I insisted, and they did bring the supplies. The rooms were not properly cleaned. Carpets had a strong moldy smell.... More 

Was this review helpful? Yes 3
Jonathan B, General Manager at Chalet High North, responded to this review

We are sorry you experienced these issues and would love for you to call us so we can discuss these issues with you further. You may contact JD Banks at 540-856-3770 More 

Travelers are raving about these Basye hotels

Lancaster, Pennsylvania
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 1, 2014

We stayed here as part of a timeshare exchange. The unit itself was fine. Clean, had everything needed in the kitchen. It is definitely showing its age, but nothing was in disrepair. I had to chuckle at the VCR. Who has VHS tapes anymore? I enjoyed sitting on the balcony and reading while deer ate below and birds sang in... More 

Was this review helpful? Yes 3
Jonathan B, General Manager at Chalet High North, responded to this review

Thank you for taking the time to give us your honest feedback. We really appreciate your kind words about our resort. We hope that you can come visit us again soon. JD Banks More 

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