Booked 2 rooms for a friendly get away and some Black Friday shopping. First off, hotel put us on the 3rd floor even though I asked for a 1st floor room when making the reservation AND when checking in because my mother is handicapped and unable to now walk well since her cancer surgery 6 months ago. Having never made... more

Stayed here for a week on business. 2 separate buildings...conditions were below average. Staff not very nice or polite, room was acceptably clean...nothing to brag about. I wouldn't stay here again! more

Having stayed many times at this facility before it was taken over by Comfort Inn, I can attest to the serious deterioration it has been allowed to undergo recently. Front desk personnel were indifferent, even rude, when I complained about conditions in the room. I contacted Comfort Inn by e-mail (as well as having filled out their survey) following my... more

We stayed here with family for a wedding and were pretty dissatisfied with the customer service. We requested early check in which they said would be no problem, but the rooms weren't ready when we arrived. The hotel shouldn't promise something they can't provide. When we got to the rooms, there were dirty clothes left in one of the rooms.... more

There is one thing and one thing only going for this place. It is minutes from the University of Vermont. Now the bad news. 1) The place is dirty. Carpet in our room was very stained. Near bathroom it was damp and moldy. 2) The help does not care. Mostly young women from Moldova. I saw them enjoying gallons of... more

Myself and family stayed at this hotel for 3 nights recently whilst journeying around the States on vacation. This was the most disappointing hotel of our 3 weeks. This hotel as mentioned by previous reviewers is tired and the employees simply do not care about the guests welfare. Our room was not made-up at all (the room attendants all appear... more

The positive things about this property are the oversized rooms (huge by many standards), two sinks, pleasant staff and the location (convenient to everything in Burlington). Other than that, not great. The room smelled musty and damp, and even room freshener did very little to help that. The linens did not fit the beds properly, and were bunched up after... more

This was the worst hotel I have ever stayed at in the States. I seem to have been booked into the 'older' rooms (although they obviously do not let you know that these are in really poor condition when you book). The whole 'older' building is dirty, smells, with tatty flooring and scuffed walls. However, the worst aspect for me,... more

I found the staff at Comfort Inn and Suites extremely helpful to work with in accomdating our group. The service was excellent and the continental breakfast very adequate. more