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Holiday Inn Express Hotel & Suites Burlington South

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1720 Shelburne Road, South Burlington, VT 05403
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Holiday Inn Express Hotel & Suites Burlington South
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363 Reviews from our TripAdvisor Community

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West Gardiner, ME
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We've stayed here a few times, & we've never been dissatisfied. Rooms are clean and comfortable, the pool is nice, continental breakfast is good, and it's located just outside of the city proper. If I had a complaint it would be that you can't access the hotel from the opposite side of the street; you have to make a u-turn... More 

Helpful?
Thank bperkins1972
Charlottetown, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Booked and paid for the hotel off a travel web site and went by hotel brand name and location. Hotel had an unidentifiable odour in the lobby and desk clerk was indifferent. Went to the room and the cleaning staff deserved a failing grade. We found garbage on the window sill and the bathtub was dirty. Went to use the... More 

Helpful?
Thank Kenzi-1250
StacyGermond, General Manager at Holiday Inn Express Hotel & Suites Burlington South, responded to this review

Thank you very much for taking the time to review your recent stay with us. I am terribly sorry that you had such a negative experience with us. While it can be difficult to hear negative comments, it is absolutely necessary so that we may be able to better serve our guests going forward. I have met with our housekeeping... More 

Travelers are raving about these South Burlington hotels

frankyvw
Level Contributor
101 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Easy check-in very nice breakfast and breakfast room size perfect, but the hot tub is overdue for a major maintenance. The water was brownish - green colour and smelly. Temperature was below normal hot tub and for sure something nasty in this water, certainly why nobody was staying in it longer than two minutes or so. The swimming pool white... More 

Helpful?
Thank frankyvw
Townsend, Massachusetts
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 4, 2016

This wasn't a bad hotel, especially considering the price range. The staff was pleasant and the room was clean. It's a bit worn, but not bad. The bed was very comfortable. Breakfast was adequate, pretty much what you would expect at a Holiday Inn. The only real problem was the noise level. I am a light sleeper, so this is... More 

Helpful?
Thank eam227
Milwaukee, Wisconsin
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed November 23, 2015

Spent one night here after flying into Burlington. I was headed south the next day and the location seemed convenient. The hotel staff were friendly but the building could use some updating. My stay was relatively quiet but there weren't many visitors. If you stay here try to get on the top floor since the place creaks and there seems... More 

Helpful?
Thank Bob D
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Burlington South, responded to this review

Dear Bob D, Thank you for taking the time to write a review of your recent stay. I am glad that you found our hotel staff friendly. On the other hand, allow me to apologize if the noise levels may have caused you any inconvenience. I appreciate your comments and suggestions. Let me assure you that we will continuously aim... More 

1 review
4 of 5 stars Reviewed November 3, 2015

Stayed here twice in the last year. The beds were comfy, the room clean, the front desk was helpful and nice, the breakfast - ok. A little noisy with traffic and the views? But overall a good experience - I will stay again.

Helpful?
Thank Diane R
Foster City, California (San Francisco Area)
Level Contributor
83 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed November 2, 2015

This hotel has a bit of a worn down feel to it but keep in mind, there isn't much of a selection of decent hotels in this area either. We got a King Bed Suite which had two rooms and a bath. The rooms were quite large and the first room had a double bed and sofabed (which was perfect... More 

Helpful?
Thank hpisles
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Burlington South, responded to this review

Dear hpisles, Warm greetings from the Holiday Inn Express South Burlington. I am glad to read that you found your room accommodations to your liking. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. I am sorry, though, for not meeting your expectations with the overall look of the property, that... More 

Montreal, Canada
Level Contributor
73 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed October 30, 2015

This hotel is average. Nothing too fancy, but everything is clean and in good order. My only complaint really is that the staff seemed to be repeating what they were told to say to the customers rather than answering the questions. We had reserved two rooms and requested that they be near each other. One room was for my husband... More 

Helpful?
Thank Sandra W
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Burlington South, responded to this review

Dear Sandra W, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are glad that you found our hotel to be clean and orderly. However, we would like to apologize for the less than satisfactory level of service you received from our staff. We give the utmost importance to... More 

Rockwall, Texas
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed October 17, 2015

My family and I are on a 40 day road trip and 2 weeks into our trip we arrived in Burlington, VT. We have been generally very pleased with our stays at Holiday Inn hotels which include 5 different Holiday Inn Express hotels prior to this one. We have also stayed in Hyatts and SPG properties. This hotel is by... More 

Helpful?
Thank Frank M
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Burlington South, responded to this review

Dear Frank M, Thank you for your recent stay and for taking the time to write a review. I sincerely regret that you found our hotel needing renovation. Your feedback is instrumental for us to upgrade what we can offer to our valued guests to achieve 100% guest satisfaction. I have forwarded your concerns to the hotel management and will... More 

Level Contributor
12 reviews
6 hotel reviews
3 of 5 stars Reviewed October 16, 2015

Rm.340 Pros : Desk staff were friendly. Cons: Cob webs hanging from ceiling over beds. Table lamp was broken. Complimentary Breakfast: Bacon was extremely greasy (dripping ) Scramble eggs were shaped like small pancakes and very dry & tasteless.

Helpful?
Thank William R
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Burlington South, responded to this review

Dear William R, We appreciate your post regarding your recent stay with our hotel. Your review is important as it will help us monitor the things we need to improve on and the things we are good at. Thank you for recognizing our hotel staff. It is indeed heartwarming when a valued guest takes the time to acknowledge the passion... More 

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