Can someone please tell me what's up with the owner of the Ludlow Best Western?When we entered the lobby, this man (the owner) told us to wipe our feet like we were little children or something. Very strange man. And the woman in the office, what a whack job she was! They both made my husband and I feel uncomfortable. Then after we checked in we found that the hotel does not fully hold itself accountable for when there are dangerous regular guests that threaten other people staying there. We were kept awake for hours by a noisy guest who was rude and swearing, the other drunk, and threatened my husband, when he nicely asked them to stop the noise or move to the lobby. The owner claimed that their only responsibilty was to move us at one in the morning to another room. My child was sleeping. The other guest was dangerous, but because he is a regular he is allowed to run the hotel. I could not believe the reponse we got to this problem. Next time people should call the police... more