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Jay Peak Resort

#2 of 4 Hotels in Jay
Certificate of Excellence
4850 Rte. 242, Jay, VT 05859
Jay Peak Resort
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515 reviews from our community

Traveler rating
    251
    146
    62
    34
    22
See reviews for
344
50
4
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very clean nice hotel. Ski in, ski out. Great place to stay. I choose the ski , splash and stay package. It's a really good deal if you plan on doing all those things. Little far from water park but there is a shuttle and you can drive.

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Toronto, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Spent five days at Jay this March, and it was fantastic. We stayed at the Tram Haus, in a one bedroom suite (family of four), travelling with a group of three families. The skiing was amazing, and we all had fun at the Pump House. Considering that it was March break for Ontario, it was not crowded at all. Check-in... More 

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Kingston, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed at the new (?) Timberline Condos. Wanted to be close to ski lifts and waterpark, but alas, they were booked! We (family of 4, 2 boys 11 and 7) stayed in unit 4799. Clean, new, nice kitchen and washer/dryer (!). Parking right in front and very close to Stateside lifts and ski school. Drove when we went to water... More 

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Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We just returned from our third year at Hotel Jay over March Break. It never disappoints. The room was once again great, although for a family of four a one bedroom or two bedroom is a must. The amenities in the room were good, but the close proximity to both the lifts at Tramside and the water park makes it... More 

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pearlybakerbest, Manager at Jay Peak Resort, responded to this review

Thanks for the review Sarah and glad you enjoyed your break at Jay Peak. Ontario Break Week at Jay is something even the employees look forward to and most of the reason relates to your kindness and willingness to share positive experiences. Thanks so much and we look forward to seeing you again next year. Best regards Steve Wright More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

First off, let me say that I've not been to Jay since its redevelopment. Our friends booked this back in October for the Ontario March break. Inadvertently our family showed up at Stateside a day early, so that meant no "official" reservation, or room for that matter. Jorge took care of us in all of 10 mins. Given they were... More 

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pearlybakerbest, Manager at Jay Peak Resort, responded to this review

Thanks for the review Chris and welcome back; it's nice to hear that the new boss is the same as the old boss. Jorge is the master of, among other things, making a guest feel special and going above and beyond to deliver great service--same goes for Nicole, Corey and Matt--I appreciate you calling them out for their service and... More 

Massachusetts
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed in the Timberline Cottages while we were there. We stayed for 3 nights (Thursday-Sunday) First and foremost, I really wish the website provided more information about the resort and cottages. We had to call multiple times to find out what kinds of kitchen supplies were there (utensils, pots and pans, papergoods etc). and also to find out where... More 

Was this review helpful? Yes 2
pearlybakerbest, Manager at Jay Peak Resort, responded to this review

Thanks for the review WildinisRose and we're glad you enjoyed your cottage, the skiing was fantastic, the shuttle service exemplary and you had a great night's sleep. Sorry that, at least part of that sleep, was driven by a perception that there wasn't enough to do. We have apres ski music every Saturday so it seems you may have missed... More 

Hanover, NH
Contributor
12 reviews 12 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed a Friday night through mid-day Monday in March at this northern VT resort. We had a 1 bedroom Timberline condo, so we could cook the majority of our meals. We purchased a very well-priced package from an internet travel deal publisher, that included the one bedroom (plus sleeper sofa) condo, 4 lift tickets for each day (not night-... More 

Was this review helpful? Yes 3
pearlybakerbest, Manager at Jay Peak Resort, responded to this review

Thanks for the review Jennifer and we're thrilled that you were thrilled. Duly noted on not enough baking ware and we'll look to potentially add items moving forward. Keep your eyes peeled for date-specific offers and specials as we use them throughout the year to drive certain periods. Best regards and thanks again for writing Steve Wright More 

Belmont, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've been to Jay many times and I am always appreciative of the welcoming and helpful staff. There are too many instances to remember, but one instance stands out. This past January, as I arrived at Jay, I found that I had left the keys to my roof box on the counter at home. I asked around the parking lot... More 

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pearlybakerbest, Manager at Jay Peak Resort, responded to this review

Thanks Kevin (and this is funny, as I was the guy that worked with you to get your Thule open-and happy to help). Thanks for taking the time to write and I hope we keep delivering. Steve Wright More 

Malden, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

It was our first trip to Jay Peak and first time at a ski resort overnight. The services/activity options were endless. We stayed in Hotel Jay and you cant beat the central location. You can get to all areas of the resort (restaurants/waterpark) without going outside the building which is helpful in cold weather. The staff was very helpful and... More 

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pearlybakerbest, Manager at Jay Peak Resort, responded to this review

We love to hear first timer success stories-especially relating to service and especially relating to those hailing from the fine town of Malden. Glad we delivered and hope to see you again soon. Best regards Steve Wright CMO Jay Peak Resort More 

Senior Contributor
43 reviews 43 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have been to Jay Peak four times over the past seven years. We have stayed in a different part of the resort each time, from the older condos (which were so reasonable) to Hotel Jay, the Tram Haus and this time the new Timberline Condos. We have always been satisfied with the accommodations, and the skiing is really wonderful.... More 

Was this review helpful? Yes 2
pearlybakerbest, Manager at Jay Peak Resort, responded to this review

Thanks for your 4 stars NHMom. We're sorry that the situations you encountered prevented us from receiving the standard 5 star experience. Truthbetold, a lack of service really shouldn't be ascribed to a leaky pipe that forced the closure of Howies for the day nor the notion that you have to make reservations at a resort restaurant in order to... More 

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