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Jay Peak Resort

4850 Rte. 242, Jay, VT 05859
Jay Peak Resort

534 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Killington, Vermont
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I wasn't sure what to expect of Jay Peak. I'd heard so much....and it seemed like someone was building Disney World out in the woods... But I was so pleasantly surprised! What they have built is an amazingly diverse and inviting offering of things to do, a good variety of eateries and incredibly nice lodging. Starting with the activities, the... More 

Was this review helpful? Yes
pearlybakerbest, Manager at Jay Peak Resort, responded to this review

Dear pickytravellers, not sure what else to say here besides, on behalf of the entire staff, thank you. We're so glad you enjoyed your stay and we look forward to hosting you again. Best regards Steve Wright More 

Montreal, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very good trip all around. Kids had a great time which was the goal. Pros: friendly management and staff, spacious and clean rooms,. Hotel and water park were quiet due to low season which was a bonus. Cons: Healthy eating options are a bit expensive (1 turkey wrap cost as a much as 3 hamburgers). Otherwise everything else seems to... More 

Was this review helpful? Yes
pearlybakerbest, Manager at Jay Peak Resort, responded to this review

Glad you had a great time and thanks for the review. Try as I might (and, in the interest of full disclosure, I'm horrible at the math), I couldn't come up with any sort of pricing equation that showed 3 hamburgers costing the same amount as a turkey wrap. Maybe you could pm me at swright@jaypeakresort.com and shed some additional... More 

Jay, Vermont
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have visited Jay Peak quite a few times. It is a pleasant place but the last visit fell short. Beware of the resort daily charge, but not all areas are open. We mainly go for the waterpark. We wanted to take the tram up the mountain and it was not open. I wanted to use the spa and there... More 

Was this review helpful? Yes
pearlybakerbest, Manager at Jay Peak Resort, responded to this review

Thanks for the response Kelly and you're absolutely right -calling ahead is the best way to verify operating schedules and to avoid disappointment-especially when, as you know from being a local, May is a transitional month up this way and while we generally have something for everyone, we tend to not operate everything for everyone that time of year. The... More 

Manchester VT
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at Jay for a conference in room 456. The room was large, comfortable and quiet. My family joined me on Friday night. We remained in 456 and continued to have a great time. We could not hear any noise from the waterpark. We enjoyed ourselves so much we actually went back after checking out to arrange for one... More 

Was this review helpful? Yes 1
pearlybakerbest, Manager at Jay Peak Resort, responded to this review

Thanks for your feedback Marthage and sorry about the noise you heard. While we're glad you enjoyed your experience enough to add another night onto your stay (and am, thus, vexed as to how that would classify your entire stay as disappointing), I'm always upset when I hear we've fallen short of a guest's expectations, regardless of where they're set.... More 

Athens, New York
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Despite the hotel being pretty empty of guests, we were given a shoebox of a room...no frig and no luggage rack. We overlooked the roof of the water park and so we could not open our window for fresh air because of the noise from the facility at night,The first night our toilet developed an issue at 10 pm. Kudos... More 

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pearlybakerbest, Manager at Jay Peak Resort, responded to this review

We're sorry that you found your room to be of 'shoebox' appearance. Truth be told, we have dozens of different lodging configurations for every budget--from hotel room lockouts for the budget conscious to three-bedroom suites and everything in between. I'm sorry that the thermostat system wasn't working correctly but am glad to hear that our maintenance team acted quickly to... More 

1 review
2 of 5 stars Reviewed May 23, 2015

Memorial Day weekend and no fire, after multiple requests, in the poolside fire pit at 8 pm and 48 degrees. Short staffed with an attitude. Front desk was outstanding on arrival. After arrival the courtesy dropped off. Indoor water park tattooed mohawk server hit my wife with a flipped cup. Her margarita, $9.00, was bad. Post dinner requested fire pit... More 

Was this review helpful? Yes
pearlybakerbest, General Manager at Jay Peak Resort, responded to this review

Sorry about no fire on the mountain Sho N--you're right, the absence of it does leave one feeling cold and we should have more on top of it than that. I'm not sure the intention of our server was to hit your wife with a cup but, regardless, should have been with an apology (and I'm relatively sure it was).... More 

Shefford, Canada
Level Contributor
3 reviews
2 of 5 stars Reviewed May 23, 2015

We booked two nights at the Tram Haus Lodge with our two years old daughter couple weeks ago. It would have been an overall nice short vacation if only the manager was a little more concerned about customer service. First, the good news: the studio was clean with all you need in a kitchenette, the Pump House was fun and... More 

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pearlybakerbest, Manager at Jay Peak Resort, responded to this review

Sorry to hear about your experience with the lapsed door latch. I'd be happy to speak more with you about it Marie-Soleil if you could shoot me an email at swright@jaypeakresort.com, I'd love to talk more and set things straight as we work too hard on delivering great vacations to let this seemingly simply issue drive you away. Best regards... More 

Boston
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 8, 2015

Decided to take the kids to the Jay Peak Resort for the Waterpark and a new experience. Booked over the phone, prices were a bit high but okay; mid 200's/night + tax+resort fee pushed the nightly rate into the low 300's but included waterpark entrance. We stayed in a Trailside condo which was quite nice and we could bring our... More 

Was this review helpful? Yes
pearlybakerbest, Manager at Jay Peak Resort, responded to this review

Glad you enjoyed your vacation Fixerupper and look forward to hosting you again. Best regards Steve Wright Jay Peak Resort More 

Putney, Vermont
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 24, 2015

I would highly recommend going to Jay Peak Resort for the water park and skiing/snowboarding, but be prepared for rude service and lack of appreciation from the wait staff. There was one guy in the Tram Haus cafeteria who was incredibly rude (so rude that his co-workers berated him in front of me) and the folks at Mountain Dick's Pizza... More 

Was this review helpful? Yes 1
pearlybakerbest, Manager at Jay Peak Resort, responded to this review

Sorry to hear about the lack of friendliness at Mtn Dick's Oanh N. Not something we're used to hearing-as evidenced by other reports lauding our service, but something I'll personally look into. Thanks again for bringing this to my attention. Best regards Steve Wright Jay Peak More 

Upstate, NY
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 23, 2015

An overall good experience with some notable issues. Having never skied Jay before, we booked a 1 BR Suite in the Timberline Condos for two nights starting Easter Sunday. We arrived at the mountain at 10 a.m. at Stateside not expecting a room as check in is at 5 P.M. We were given our activated ski passes (that double as... More 

Was this review helpful? Yes 1
pearlybakerbest, Manager at Jay Peak Resort, responded to this review

Thanks for the review hdmutant and we appreciate the 4 stars. Duly noted on the issues you experienced during a very high compression period. We'll look at these anomalies as opportunities to continue improving. Thanks again for writing. Steve Wright CMO Jay Peak More 

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