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Holiday Inn Express Hotel & Suites West Valley City - Waterpark

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3036 S. Decker Lake Drive, West Valley City, UT 84119
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Holiday Inn Express Hotel & Suites West Valley City - Waterpark
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75 Reviews from our TripAdvisor Community

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Traveler rating
    33
    28
    10
    3
    1
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39
8
4
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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  • French first
  • Italian first
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English first
  • All months
    (75)
  • Mar-May only
    (15)
  • Jun-Aug only
    (23)
  • Sep-Nov only
    (22)
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    (15)
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There are newer reviews for Holiday Inn Express Hotel & Suites West Valley City - Waterpark
See the most recent reviews
Idaho
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 17, 2014

Our kids have hours of fun at the waterpark which is why this is our usual hotel when in Utah! Plus it's right next to a Cracker Barrel so everyone is happy! I think it books up quick so don't wait! The rooms are great as well as the staff.

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear iheartheocean, Thank you so much for the delightful review of your stay with us here at the Holiday Inn Express & Suites Waterpark! I am always so happy to hear about my staff providing great service and our guests having a wonderful experience with us here. We sure do hope you will come and stay with us again! Sincerely,... More 

Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed August 15, 2014

I stayed here for three nights this week for a work function and will not stay at this property again unless they improve a few things... The room was out dated, the bed sagged in the middle, the hallway outside my room was noisy, the AC sucked, breakfast wasn't ready on time each day and this place doesn't measure up... More 

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear thomasu592, I am so sorry to hear about your experience at our hotel. I hope you were able to tell my staff about some of the issues you encountered so we could have tried to remedy some of your stay. I thank you for your feedback in regards to you mattresses and have submitted replacements to Simmons as of... More 

Montana
Level Contributor
53 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed August 12, 2014

My wife did not realize this was a water park type Holiday Inn when making the reservations, it is connected to a Staybridge by A covered walkway, the location fit our needs on the particular trip but if you are not wanting to see & hear kids tearing around the hallways you might want to choose another location, that being... More 

Was this review helpful? Yes 1
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear fromnwmont, Thank you for writing about your stay as I value your feedback. We are certainly a family friendly hotel as we love to provide the waterpark experience to those staying with us, but we love having the ability to transition our hotel to meet our business guests needs too! We do hope that you and your family will... More 

Billings, Montana, United States
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed August 10, 2014 via mobile

Usually you can't go wrong with a Holiday Inn. But this one is just ok. Water park area was decent, but closed for a while on the one day the kids could use it - I understand maintenance needs to be done. Breakfast all three mornings was not so great. Always out of stuff, and one morning when the bacon... More 

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear Ryan M, Thank you for taking the time to write about your stay. I wanted to apologize for the inconveniences you encountered and let you know that your feedback helps us train our employees in the areas that you mentioned such as breakfast. We do hope you will come back and see us again so we can show you... More 

Wauseon, Ohio
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed August 9, 2014

The water park has one large slide a 5 foot area, a 3 foot area, & a 1 foot area. The 1 foot area has a gym with small slides and spraying water. The water was being cleaned while we were there. The kids had a great time. It got more crowded as the evening went on. Wifi was spotty.... More 

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear Travelingw6, Thank you for taking the time to write about your stay. Your feedback enables us to know what we are doing right and what we could use a little improvement on. I am very glad to hear that your kids enjoyed our waterpark. We are continuously working on improving our Wifi, as well as the ultimate breakfast experience... More 

United States
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 21, 2014

We liked this hotel; I booked it because of the waterpark. I didn't realize we would have a whole sitting area in our room, and it was nice to have the extra space. The room was nice, clean, quiet, and beds were comfortable. We enjoyed the pool area for about an hour or 90 minutes, but to call it a... More 

Was this review helpful? Yes 2
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear EDH453, Thank you very much for taking the time to write about your stay. I am excited to hear that your room was more than you expected. How fun! I want to apologize however for the splash park during your stay. That item actually has to be turned on from the inside of our pump room by a staff... More 

Laramie, WY
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed May 7, 2014

I spent three nights at this hotel with a 4 year old and 2 year old. All in all I was happy with my stay. The pool kept the kids happy and since they were too small to the use the big slide I did not have to be concerned about the very limited times it was open. The beds... More 

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear Robin_g_Despain, Thank you so much for your recent feedback regarding your stay. I am so glad to hear your small children enjoyed the splash park and that the rooms and beds were clean and comfortable. As part of an I.H.G. hotel we strive to adhere to and exceed brand standards in regards to all areas of our hotel especially... More 

stansbury park, utah
Level Contributor
184 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
5 of 5 stars Reviewed May 1, 2014

The Holiday Inn Express is just down the road from my business and it's amidst a cluster of hotels. We have stayed in all of them. No complaints here. We were about to make the long drive home at 3:30 a.m. after seeing our grandson born at a local hospital, but chose the HIE due to their chains reliable free... More 

Was this review helpful? Yes 1
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear Kingofsling, Thank you so much for the amazing review!!! I love reading such wonderful comments and am excited to post this review for my team to read. My team and I strive to provide the best costumer service we can for our guests and that is why I am so glad we were able to help you out with... More 

1 review
5 of 5 stars Reviewed April 29, 2014

I had the chance to stay at this hotel and I was impressed with the service and personalities of the staff. They laughed at my jokes, greeted me with eye contact and engaged me with conversation while I checked in and out. They are helpful when finding somewhere to eat or enjoy your day. They have an arcade, pool slide,... More 

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear Giovanni F, I want to thank you for taking the time to respond to your recent stay with us. I am so happy to post this review to show my staff what an impact they made on your visit. It also sounds like they were able to provide you not only a few smiles and laughs, but some recommendations... More 

Menifee, California
Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed April 21, 2014

We are Holiday Inn Express loyal fans, we always choose Holiday Inn Express while traveling. This was a nice hotel. Getting in and out of the parking lot is a little funky. The room was clean, comfortable and nicely appointed. Breakfast is always good. We are especially fond of their cinnamon rolls. The hotel is near a less-than-new area of... More 

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear 29Kindergartencuties, Thank you for taking the time to write about your recent stay with us. It sounds like you and your family had a nice time and we were able to provide you with a clean and comfortable stay and that makes my day!! Oh, and the cinnamon rolls...aren't they to die for? If it weren't for all the... More 

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28 photos of this hotel

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