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All 11 West Valley City hotels

Holiday Inn Express Hotel & Suites West Valley City - Waterpark

2.5 of 5 Hotel   |   3036 S. Decker Lake Drive, West Valley City, UT 84119
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Holiday Inn Express Hotel & Suites West Valley City - Waterpark
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Ranked #5 of 11 Hotels in West Valley City
A recent review
3 of 5 stars reviewed 4 weeks ago
D D Oxford, Connecticut
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67 reviews from our community

Traveler rating
    30
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    9
    3
    1
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34
8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oxford, Connecticut
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I booked this hotel because they advertise free airport shuttle. What they failed to say is that it starts at 6:30am. Taxi from Hotel to Airport could run you between $25.00 to $30.00 The hotel is also attached to a water park so do expect some noise other than that the hotel is clean and well kept.

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear D D, I am so sorry to hear about your experience with us at our hotel, especially in regards to the amenities we offer that you specifically stayed with us for. Yes, we do advertise our shuttle from 6am-10pm, and if for some reason our shuttle is tied up or unavailable we make sure you get to the airport... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 2, 2014

This was a great place for business and family travel. Kids had a great time in the pool. Hotel was clean, and quite. They breakfast was good food and warm. The staff was very friendly an willing to help with any requests.

Was this review helpful? Yes 2
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear Matt P, Thank you so much for taking the time to write such a nice review about your stay! My staff and I try very hard to provide lodging accommodations that will suit both families and business travelers alike. I will be excited to share with all of my staff how they were accommodating to you and your families... More

Idaho
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 17, 2014 via mobile

Our kids have hours of fun at the waterpark which is why this is our usual hotel when in Utah! Plus it's right next to a Cracker Barrel so everyone is happy! I think it books up quick so don't wait! The rooms are great as well as the staff.

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear iheartheocean, Thank you so much for the delightful review of your stay with us here at the Holiday Inn Express & Suites Waterpark! I am always so happy to hear about my staff providing great service and our guests having a wonderful experience with us here. We sure do hope you will come and stay with us again! Sincerely,... More

Senior Contributor
28 reviews 28 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed August 15, 2014

I stayed here for three nights this week for a work function and will not stay at this property again unless they improve a few things... The room was out dated, the bed sagged in the middle, the hallway outside my room was noisy, the AC sucked, breakfast wasn't ready on time each day and this place doesn't measure up... More

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear thomasu592, I am so sorry to hear about your experience at our hotel. I hope you were able to tell my staff about some of the issues you encountered so we could have tried to remedy some of your stay. I thank you for your feedback in regards to you mattresses and have submitted replacements to Simmons as of... More

Montana
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 12, 2014

My wife did not realize this was a water park type Holiday Inn when making the reservations, it is connected to a Staybridge by A covered walkway, the location fit our needs on the particular trip but if you are not wanting to see & hear kids tearing around the hallways you might want to choose another location, that being... More

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear fromnwmont, Thank you for writing about your stay as I value your feedback. We are certainly a family friendly hotel as we love to provide the waterpark experience to those staying with us, but we love having the ability to transition our hotel to meet our business guests needs too! We do hope that you and your family will... More

Billings, Montana, United States
Contributor
19 reviews 19 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 10, 2014

Usually you can't go wrong with a Holiday Inn. But this one is just ok. Water park area was decent, but closed for a while on the one day the kids could use it - I understand maintenance needs to be done. Breakfast all three mornings was not so great. Always out of stuff, and one morning when the bacon... More

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear Ryan M, Thank you for taking the time to write about your stay. I wanted to apologize for the inconveniences you encountered and let you know that your feedback helps us train our employees in the areas that you mentioned such as breakfast. We do hope you will come back and see us again so we can show you... More

Wauseon, Ohio
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 9, 2014

The water park has one large slide a 5 foot area, a 3 foot area, & a 1 foot area. The 1 foot area has a gym with small slides and spraying water. The water was being cleaned while we were there. The kids had a great time. It got more crowded as the evening went on. Wifi was spotty.... More

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear Travelingw6, Thank you for taking the time to write about your stay. Your feedback enables us to know what we are doing right and what we could use a little improvement on. I am very glad to hear that your kids enjoyed our waterpark. We are continuously working on improving our Wifi, as well as the ultimate breakfast experience... More

United States
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 21, 2014

We liked this hotel; I booked it because of the waterpark. I didn't realize we would have a whole sitting area in our room, and it was nice to have the extra space. The room was nice, clean, quiet, and beds were comfortable. We enjoyed the pool area for about an hour or 90 minutes, but to call it a... More

Was this review helpful? Yes 2
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear EDH453, Thank you very much for taking the time to write about your stay. I am excited to hear that your room was more than you expected. How fun! I want to apologize however for the splash park during your stay. That item actually has to be turned on from the inside of our pump room by a staff... More

Laramie, WY
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed May 7, 2014

I spent three nights at this hotel with a 4 year old and 2 year old. All in all I was happy with my stay. The pool kept the kids happy and since they were too small to the use the big slide I did not have to be concerned about the very limited times it was open. The beds... More

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear Robin_g_Despain, Thank you so much for your recent feedback regarding your stay. I am so glad to hear your small children enjoyed the splash park and that the rooms and beds were clean and comfortable. As part of an I.H.G. hotel we strive to adhere to and exceed brand standards in regards to all areas of our hotel especially... More

stansbury park, utah
Top Contributor
160 reviews 160 reviews
47 hotel reviews
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed May 1, 2014

The Holiday Inn Express is just down the road from my business and it's amidst a cluster of hotels. We have stayed in all of them. No complaints here. We were about to make the long drive home at 3:30 a.m. after seeing our grandson born at a local hospital, but chose the HIE due to their chains reliable free... More

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear Kingofsling, Thank you so much for the amazing review!!! I love reading such wonderful comments and am excited to post this review for my team to read. My team and I strive to provide the best costumer service we can for our guests and that is why I am so glad we were able to help you out with... More

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Additional Information about Holiday Inn Express Hotel & Suites West Valley City - Waterpark

Address: 3036 S. Decker Lake Drive, West Valley City, UT 84119
Phone Number:
Location: United States > Utah > Wasatch Range > West Valley City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Valley City - Waterpark 2.5*
Number of rooms: 92
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Also Known As:
Holiday Inn Express Hotel And Suites West Valley City - Waterpark
Holiday Inn Express Hotel & Suites West Valley City - Waterpark Utah
Hotel Style
#4 Family Hotel in West Valley City

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