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Holiday Inn Express Hotel & Suites West Valley City - Waterpark

2.5 of 5 3036 S. Decker Lake Drive, West Valley City, UT 84119
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Holiday Inn Express Hotel & Suites West Valley City - Waterpark
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Holiday Inn Express Hotel & Suites West Valley City - Waterpark
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70 reviews from our community

Traveler rating
    32
    25
    9
    3
    1
See reviews for
36
8
4
22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 1 week ago

Our visit was all in all a good visit. We got the king bed with hide a bed in couch. The hide a bed was twin size so the room didn't meet our needs for five of us but we made it work. We spent the majority of our time in the water park and pools with the kids. I... More 

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear Brenda D, Thank you so much for writing about your stay. I am thankful to hear about the good and even the not-so-good. I am glad your family was able to have a great time in our waterpark, but sad to hear that the sleeping arrangements didn't quite fit your family. Please let us know next time that you... More 

Newbern, Tennessee
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 25, 2014 via mobile

i have stayed in several Holiday Inn Express in the last year and this one is the nicest one. I like Holiday Inn Express hotels and they all have been clean; this one seemed exceptional. It also has a water slide built in; it was closed when I was there but it would be neat for kids.

Was this review helpful? Yes 2
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear Dennis_D64, Thank you for writing about your recent stay at the Holiday Inn Express & Suites Waterpark. I am so glad to hear that you found the room to be clean an comfortable as well as the rest of the hotel. I will be very excited to share your feedback with my staff. We do hope the next time... More 

Providence, Utah
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 3, 2014

This a great hotel for families and kids! We loved the waterpark and had a great time as we were just looking to do something different during the cold UT winter months. The rooms were very clean and the breakfast was great as well. We have stayed here several times and have been happy with each stay. It is right... More 

Was this review helpful? Yes 1
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear Love2Travel_hhhh, Thank you so much for taking the time to write about your stay with us! I love being able to share reviews such as yours with my team as well as recognizing each department for helping make your stay an enjoyable one! I am also excited to hear that you have come and stayed with us several times... More 

Oxford, Connecticut
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 20, 2014

I booked this hotel because they advertise free airport shuttle. What they failed to say is that it starts at 6:30am. Taxi from Hotel to Airport could run you between $25.00 to $30.00 The hotel is also attached to a water park so do expect some noise other than that the hotel is clean and well kept.

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear D D, I am so sorry to hear about your experience with us at our hotel, especially in regards to the amenities we offer that you specifically stayed with us for. Yes, we do advertise our shuttle from 6am-10pm, and if for some reason our shuttle is tied up or unavailable we make sure you get to the airport... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 2, 2014

This was a great place for business and family travel. Kids had a great time in the pool. Hotel was clean, and quite. They breakfast was good food and warm. The staff was very friendly an willing to help with any requests.

Was this review helpful? Yes 2
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear Matt P, Thank you so much for taking the time to write such a nice review about your stay! My staff and I try very hard to provide lodging accommodations that will suit both families and business travelers alike. I will be excited to share with all of my staff how they were accommodating to you and your families... More 

Idaho
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 17, 2014 via mobile

Our kids have hours of fun at the waterpark which is why this is our usual hotel when in Utah! Plus it's right next to a Cracker Barrel so everyone is happy! I think it books up quick so don't wait! The rooms are great as well as the staff.

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear iheartheocean, Thank you so much for the delightful review of your stay with us here at the Holiday Inn Express & Suites Waterpark! I am always so happy to hear about my staff providing great service and our guests having a wonderful experience with us here. We sure do hope you will come and stay with us again! Sincerely,... More 

Senior Contributor
28 reviews 28 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed August 15, 2014

I stayed here for three nights this week for a work function and will not stay at this property again unless they improve a few things... The room was out dated, the bed sagged in the middle, the hallway outside my room was noisy, the AC sucked, breakfast wasn't ready on time each day and this place doesn't measure up... More 

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear thomasu592, I am so sorry to hear about your experience at our hotel. I hope you were able to tell my staff about some of the issues you encountered so we could have tried to remedy some of your stay. I thank you for your feedback in regards to you mattresses and have submitted replacements to Simmons as of... More 

Montana
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 12, 2014

My wife did not realize this was a water park type Holiday Inn when making the reservations, it is connected to a Staybridge by A covered walkway, the location fit our needs on the particular trip but if you are not wanting to see & hear kids tearing around the hallways you might want to choose another location, that being... More 

Was this review helpful? Yes 1
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear fromnwmont, Thank you for writing about your stay as I value your feedback. We are certainly a family friendly hotel as we love to provide the waterpark experience to those staying with us, but we love having the ability to transition our hotel to meet our business guests needs too! We do hope that you and your family will... More 

Billings, Montana, United States
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 10, 2014

Usually you can't go wrong with a Holiday Inn. But this one is just ok. Water park area was decent, but closed for a while on the one day the kids could use it - I understand maintenance needs to be done. Breakfast all three mornings was not so great. Always out of stuff, and one morning when the bacon... More 

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear Ryan M, Thank you for taking the time to write about your stay. I wanted to apologize for the inconveniences you encountered and let you know that your feedback helps us train our employees in the areas that you mentioned such as breakfast. We do hope you will come back and see us again so we can show you... More 

Wauseon, Ohio
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 9, 2014

The water park has one large slide a 5 foot area, a 3 foot area, & a 1 foot area. The 1 foot area has a gym with small slides and spraying water. The water was being cleaned while we were there. The kids had a great time. It got more crowded as the evening went on. Wifi was spotty.... More 

Was this review helpful? Yes
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear Travelingw6, Thank you for taking the time to write about your stay. Your feedback enables us to know what we are doing right and what we could use a little improvement on. I am very glad to hear that your kids enjoyed our waterpark. We are continuously working on improving our Wifi, as well as the ultimate breakfast experience... More 

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Additional Information about Holiday Inn Express Hotel & Suites West Valley City - Waterpark

Address: 3036 S. Decker Lake Drive, West Valley City, UT 84119
Phone Number:
Location: United States > Utah > Wasatch Range > West Valley City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Valley City - Waterpark 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites West Valley City - Waterpark
Holiday Inn Express Hotel & Suites West Valley City - Waterpark Utah
Hotel Style:
#4 Family Hotel in West Valley City

28 photos of this hotel

Management photos: Courtesy of the property manager

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