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Holiday Inn Express Hotel & Suites West Valley City - Waterpark

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3036 S. Decker Lake Drive, West Valley City, UT 84119
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Holiday Inn Express Hotel & Suites West Valley City - Waterpark
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86 Reviews from our TripAdvisor Community

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Spruce Grove, Canada
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 5, 2016

Front desk staff were efficient and friendly. Our room had an updated style and was very clean. The king bed was comfortable and we slept well. The hotel is far enough from busy roadways so is very quiet. We could hear other guests in the hall but this was not a problem. Parking is in the open so larger vehicles... More 

Helpful?
Thank Michelle H
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

We really appreciate your taking the time to submit a review about our hotel. We appreciate all feedback as it gives us an opportunity to improve our service. We are happy to hear you enjoyed our rooms, as well as the service, and the breakfast. We hope to see you again in the near future to show once again our... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed November 28, 2015 via mobile

The water park and arcade were very fun for the kids. And the price for our two queen suite wasn't bad. However, both of the beds were the most uncomfortable hotel beds I've ever stayed on. They were completely indented where people had slept and I kept getting rolled to the middle of the bed.

Helpful?
Thank Angie C
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

We appreciate all feedback at our hotel so we can do anything possible to ensure each guest has a unique and comfortable stay at our hotel. We are happy to hear that you enjoyed the waterpark, and price at our hotel. I apologize that we fell short in the quality of our mattresses at the hotel, I can assure you... More 

Brigham City, Utah
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 2, 2015

This hotel has an awesome water park and our kids loved it! It was a great little pool with a kiddie are and a GREAT, big, water slide that goes outside of the building and back in. The one downer was we weren't aware the water slide had a height requirement and our oldest didn't meet it. (I want to... More 

Helpful?
1 Thank hjonze
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

We really appreciate your taking the time to submit a review about our hotel. We appreciate all feedback, and look forward to bettering our service in any way possible. We are happy to hear that you and your children enjoyed their stay with us, and we hope to see you again in the near future to prove our dedication to... More 

1 review
5 of 5 stars Reviewed October 1, 2015 via mobile

One simple call and the staff meets your entire needs and more! I stay at hotels every week and this is by far the best above and beyond I have seen. Did I mention ballons and candies for free!?! Highly recommend the hotel, great for kids with an onsite water park.

Helpful?
Thank Scott F
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

We are so happy to hear that you enjoyed your stay at the Holiday Inn Express and Suites. Our staff is always striving to do everything possible to go above what is expected for our guests, and we are happy to hear that we exceeded your expectations during your recent stay with us. We hope to see you again in... More 

Tampa, Florida
2 reviews
3 of 5 stars Reviewed October 1, 2015 via mobile

The room was nice, however, it smelt like someone had smoked in there. The 3rd floor hallway didn't smell much better than the room. The front desk lady was on her phone at the front desk every time we walked by. When we went to relax in the hot tub, it was overran by children. I am pretty sure hot... More 

Helpful?
Thank kaydthree
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. As we are striving to make each guest feel comfortable and at home, I would like to apologize that we fell short of of our own expectations during your recent visit. I can assure you that your feedback was taken to the appropriate staff, and... More 

Kansas City
Level Contributor
84 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed September 17, 2015

We thought the staff was the best part of this 2-day stay. Annette, Shonna, and Mick Snyder at the front desk, were all so nice and helpful with our touring of Salt Lake City. They printed out maps and gave us advice on what to do and how to get there, including how to use the light rail train "Trax",... More 

Helpful?
Thank DianaKansasCity
Mick S, Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

We really appreciate your taking the time to submit a review about our hotel. We appreciate the time you spent with us and we are very happy to hear that we met your expectations during your visit to the Salt Lake area. Our staff is consistently striving to ensure that each guest has everything they need, and are comfortable during... More 

Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 30, 2015 via mobile

This hotel was an excellent stay for our family. The grounds, rooms, pool area, and everywhere else were notably clean and in good repair, also much quieter than similar hotels I have frequented. All of the hotel staff we had contact with were friendly and professional. The pool area was a big hit for our group. It was well cared... More 

Helpful?
Thank awilk7
Mick S, Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback and we are extremely happy to hear that you enjoyed your recent stay with us at the Holiday Inn Express and Suites in West Valley City. Our staff is consistently striving to ensure that each guest feels comfortable and at home... More 

Woodward, Oklahoma
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 16, 2015

Stayed here during a business trip. Very nice hotel, quiet at night which was great. convenient location to the freeway as well as everything I needed to get to while staying here. I don't think I had to drive more than two miles to get to anything- restaurants, shopping, you name it.

Helpful?
Thank GAWolfman
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear GAWolfman, Thank you so much for taking the time to write about your stay with us at the Staybridge Suites in West Valley City, Utah! I am glad that the area was quiet at night (helps with a great night's sleep), and the location worked well for you in regards to having restaurants, shopping, ect withing a mile radius.... More 

Bozeman, Montana
Level Contributor
71 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed August 8, 2015 via mobile

We always stay here on our way down from Bozeman to SLC. Kids love the pool/slides, and the breakfast is good. Decent location in and out to freeways and on to our other travel destinations. I would definitely recommend to any families or even to couples.

Helpful?
Thank joseph h
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear joseph h, Thank you so much for writing about you stay with us at the Holiday Inn Express & Suites in West Valley City. It sounds like you stay with us frequently, so I wanted to thank you for being such valued guest! The water park is so much fun with the slide and the splash park and I'm... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 26, 2015 via mobile

The hotel is overpriced for what you pay. The room was good, but the a/c did not work well and was very loud. You heard a clicking sound from it all night. There is no water basketball like their site says. They say you have to have wear a wristband to say you are staying, but saw dozens of people... More 

Helpful?
1 Thank david b
Becky P, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear David B, I first of all wanted to thank you for taking the time to write about your recent stay with us, and second, apologize for the inconveniences you encountered as well. I have forwarded your comments onto the necessary departments especially in regards to the Air Conditioner in your room. We try very hard to make necessary repairs... More 

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