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Country Inn & Suites By Carlson, West Valley City

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3422 South Decker Lake Drive, West Valley City, UT 84119
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Country Inn & Suites By Carlson, West Valley City
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Ranked #7 of 12 Hotels in West Valley City
A recent review
5 of 5 stars reviewed 1 week ago
Steve N Sunnyvale, California
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73 reviews from our community

Traveler rating
    27
    11
    12
    12
    11
See reviews for
23
9
5
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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    (73)
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    (12)
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    (20)
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    (23)
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    (18)
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1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

This property should be removed from the franchise. My husband spoke with a person staying there and he said there is a truck driving school that puts up "students". It is more of a halfway house and lots of smokers around. The back door is littered with cigarette butts and the men congregate there. Had to use the front door.... More 

Was this review helpful? Yes
Mary F, General Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

This room was paid for through Expedia.com. I am sorry that we cannot give out a receipt it in our contract with Expedia. The receipt would of had Expedia's credit card on it. Expedia is who charged the guest credit card so they can get a receipt from Expedia. About the room, we were nto aware that there was anything... More 

Sunnyvale, California
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is an excellent value and in a great location to ski the wonderful Utah ski resorts. We have been going to this hotel for over 7 years for our annual ski week vacation and would not stay any place else. The staff is FANTASTIC! They welcome you when you walk in, call all the guests by name and... More 

Was this review helpful? Yes
Mary F, General Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

Steve, We love having you and your family stay with us. It is like you are part of the family that visits once a year. We have watched the kids grow up. We enjoy your company. Thank you so much for your amazing comments and we look forward to seeing you guys next year. Enjoy your hot summer. Thank you... More 

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Convenient location. Restaurants to walk to and grocery/drug and liquor a short drive away. The front desk staff were very cheerful and helpful at all times of the day or night. Any small special requests that were made - they were happy to comply. Rooms mostly very quiet and reasonably well appointed. Nice hot breakfast started each day off on... More 

Was this review helpful? Yes
Mary F, General Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

Thank you for you awesome reponse. We love our guests and try to treat each and everyone like family. We look forward to seeing you in the future and thank you again. Sincerely, Mary Fell General Manager More 

SHEFFIELD, ENGLAND
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Really nice comfortable accommodation, staff were all really friendly and made me feel really at home as I was working here for 2 weeks, room was good size with a small kitchen area with sink, Fridge, tea & coffee making facilities, 2 TVs although I had a small problem with one of them but was fixed with no problem, just... More 

Was this review helpful? Yes 1
Mary F, General Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

Martin my friend, we enjoyed your stories and company during your stay. I passed on your message to Dana and she just laughed. You are quiet the guy. We would most enjoy your company again. I feel like we are family. we look forward to having you stay with us again. Thank you Mary Fell General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

My family just stayed at this County Inn and Suites and it was a great stay. It was very clean, the breakfast was excellent, and the staff was very accommodating. I have a one-year-old daughter, and they made sure we had everything we needed. They even helped us with a room that would be better for us with a sleeping... More 

Was this review helpful? Yes
Mary F, General Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

Thank you Chris for your amazing comments, with guests like you it makes our job so much easier. I look forward to seeing you during your next stay. Enjoy your family and relax with us. Thank you Mary Fell General Manager More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Great staff. Thanks for making my stay fun and memorable. The breakfast was awesome. The heated pool in the winter was a big plus. all around my stay was awesome. i recommend staying at the country inn suite in West Valley City Utah.

Was this review helpful? Yes
Mary F, General Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

Thank you so much for your comments. We enjoyed having you stay with us. Please come back and see us and enjoy the freshly remodeled pool area. Thank you Mary Fell General Manager More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

We added a last minute reservation here and were treated like we were long time customers. When we checked in we found out that we booked for the wrong night. The staff didn't miss a beat. They got us in for that night and even gave us some cookies. Great location, great rooms, great staff! Thanks!!

Was this review helpful? Yes
Mary F, General Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

I am very pleased to hear that you were taken care of and in a timely fashion. We try to treat every guest like family. Please if you are back in our area stay with us again you are more than welcome. Thank you Mary Fell General Manager More 

Grand Island, Nebraska
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 29, 2015 via mobile

We stayed in a family suite. The room was great for a larger family with young kids because there were enough beds for our whole family to stay in 1 room. The room was clean but smelled a little mildewy when I first walked in and carpet was old. The maid for our room was excellent! The breakfast and breakfast... More 

Was this review helpful? Yes
Mary F, General Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

Thank you so much for your comments. You will be pleased to know that we are doing a full renovation of the pool area. I am way excited to see the change and I think that you will be very pleased. The gentelman loitering around the hotel are attending a truck driving school. They are all very good guys. Please... More 

1 review
5 of 5 stars Reviewed January 28, 2015

Nice rooms and great staff. The breakfast was good and the location is great. Restaurants and going out for a drink is just a walk away. I fly in and out of Utah a lot. I'll definitely be staying there more often.

Was this review helpful? Yes
Mary F, General Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

Thank you so much for your review on our hotel. We look forward to having you stay with us again when you are in the Salt Lake City area. More 

Jacksonville, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 24, 2015

I can not say enough good about this Country Inn or any Country Inn I visit. I first learned of the Country Inn in Tampa Florida. The room was huge and so clean and new, the feel is cozy and everyone was so kind and helpful. I thought, "That's it, if they are all like this, these will be the... More 

Was this review helpful? Yes
Mary F, General Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

Thank you so much for your stay with us. You make it possible to do our very best everyday. Please consider staying with us again in the future. More 

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