We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 11 West Valley City hotels

Country Inn & Suites By Carlson, West Valley City

2.5 of 5 Hotel   |   3422 South Decker Lake Drive, West Valley City, UT 84119
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book a Business Package
Save Saved
You added Country Inn & Suites By Carlson, West Valley City to your Saves list
Country Inn & Suites By Carlson, West Valley City
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
44%
A recent review
4 of 5 stars Reviewed February 6, 2014
ORD-TGU Tegucigalpa, Honduras
Write a Review

43 people have reviewed this hotel

Traveler rating
    10
    8
    10
    7
    8
See reviews for
15
6
5
15
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Italian first
  • Any
English first
WESTPORT
2 reviews
2 of 5 stars Reviewed 2 weeks ago

There are lots of similar hotels near the airport. Stay at one of them. The disappointment started before I even checked in. The web site indicates they have complimentary shuttle from the airport. When I landed and called at 11:03pm for the shuttle, I was told it only runs until 11pm and that the driver was gone. While I understand... More

Was this review helpful? Yes
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, West Valley City, responded to this review

Brad, We are so sorry to hear about the issues that you experienced during your last stay. We especially regret that you weren't informed about the shuttle's running times, and for the way your check-out was handled. We will absolutely let the management know about this so that they can address it with their staff. It is our hope that... More

Chicago, Illinois
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 2, 2014

The group I was traveling with for a meeting booked us at this place. I generally have no issues with mid-range hotels-- and have reasonable expectations for what they do and not offer. I was not expecting luxury but was expecting clean functionality. Like another reviewer, I found the chairs for the table (can't call it a desk, it is... More

Was this review helpful? Yes
Tegucigalpa, Honduras
Top Contributor
196 reviews 196 reviews
94 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed February 6, 2014

I called ahead to make a reservation and spoke with a very friendly lady called Mary. I found the front desk staff to very friendly, except for a stone faced guy. It is far from airport, even though they have a shuttle. Hotel is undergoing renovations, my room was spacious and functional. Had a fridge, microwave. I did find that... More

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

Dear ORD-TGU, Thank you for telling us about your visit with us. Thank you for your great feedback. We are very sorry that you were not completely satisfied. We will use this feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time.... More

MIAMI
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 31, 2014

My hotel preferences usually lien towards Country Inns by Carlson. One great detail about the hotel is the friendly and caring staff. Simply great human beings! I also liked the restaurants across the street. IHOP and other popular restaurants. This particular hotel did not meet my expectations due to two main factors. The first is the fact that the hotel... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

Dear RiveraSanchez, Thank you so much for your review of the hotel. We are very sorry that you were not completely satisfied with the transportation at the hotel. We are very sorry that you were inconvenienced. We will pass this very valuable feedback on to our staff. It is important to us, so we can make the necessary changes to... More

Contributor
12 reviews 12 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2013

I stayed here back in July due to my semi being in the shop and I loved the hotel. I like how they provided a shuttle to pick you up from the shop, rooms were amazing, beds were very comfortable, and the manager was wonderful. The hotel is with in walking distance of many restaurants and stores. I only had... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

Dear fisher88, Thank you for telling us about your visit with us. We are so glad that you chose us. We appreciate your comments. Thank you for telling us your concerns about the employee and also the pool being dirty. We are very sorry for any inconvenience that you were caused. We will pass this feedback on to our staff.... More

Bountiful, Utah
2 reviews
2 of 5 stars Reviewed December 3, 2013

don't worry they keep us pet-friendly folks on the lower level in special rooms near a convenient entrance/exit. Check-in was a breeze and it was friendly. The location is convenient, near a long stretch of dining, shopping, and gas stations. The rooms are spacious with big beds, table for dining, and good sized bathroom

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, West Valley City, responded to this review

Thank you for taking the time to write your review. We are glad to see that overall you enjoyed your time with us! We always want to make sure our guests feel comfortable and welcome. We appreciate your business and hope to see you again in the future! More

Los Angeles, California
Contributor
13 reviews 13 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 21, 2013

This place is horrible... First off the guy working the desk is not helpful at all, if he spent as much time focusing on customer service instead of his funky beard it would help this place alot.. The room I'm stuck in Is horrible... Dirty, There is a couch in it but it looks like King Kong sat in it... More

Was this review helpful? Yes 2
CarlsonRezidor, Online Support Specialist at Country Inn & Suites By Carlson, West Valley City, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room and the service you received. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suite standards. To discuss your stay further, please contact Corporate Customer... More

Jambrady
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 13, 2013

Don't worry they keep us pet-friendly folks on the lower level in special rooms near a convenient entrance/exit. Check-in was a breeze and it was friendly. The location is convenient, near a long stretch of dining, shopping, and gas stations. The rooms are spacious with big beds, table for dining, and good sized bathroom. The kids loved the pool, it... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

Dear Jambrady, Thank you for telling us about your stay. We are so glad that we could accommodate you, and your family. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We hope you enjoyed your time in the area. Thank you for time. We hope to see again in the future. Sincerely, Country... More

Vancouver, Washington
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 12, 2013

Very large rooms, comfortable beds, and quiet. That's what we like about staying at a hotel. Even their Jacuzzi room is very comfortable. They allow pets, which is a plus since we travel with our two little doggies. Their continental breakfast is enough food to sustain you through the morning with a nice variety to choose from. They have an... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

Dear GizmoPup, Thank you for telling us about your stay with us. We really appreciate all of your feedback. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for staying with us. We are so glad that we could accommodate your pets as well. Thank you for all of your comments. We... More

Bainbridge, Ga
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 18, 2013

My wife and I stayed here for two nights while we were seeing the sights in Salt Lake City. We enjoyed our stay and would stay here again if in the area. There were a few minor problems with our room, but they were handled quickly and cheerfully by the manager, Mary Fell. The room was clean and the bed... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

Dear Contweets, Thank you for telling us about your stay with us. We hope you and your wife enjoyed your stay in West Valley. Thank you for staying with us. We will pass your comments on to our staff. Thank you so much for your time. We hope that you will consider us again in the future. Sincerely, Country Inn... More

Been to Country Inn & Suites By Carlson, West Valley City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, West Valley City

Also Known As:
Country Inn West Valley City
West Valley City Country Inn
Country Inn & Suites By Carlson, West Valley City Utah
Address: 3422 South Decker Lake Drive, West Valley City, UT 84119
Phone Number:
Location: United States > Utah > Wasatch Range > West Valley City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 11 hotels in West Valley City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, West Valley City 2.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Carlson, Expedia, Priceline, Booking.com, Travelocity, Hotels.com and Agoda so you can book your Country Inn & Suites By Carlson, West Valley City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Country Inn & Suites By Carlson, West Valley City, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.