We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Country Inn & Suites By Carlson, West Valley City

Hotel website
Hotel deals
3422 South Decker Lake Drive, West Valley City, UT 84119
Special Offer
Book a Business Package
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Country Inn & Suites By Carlson, West Valley City
Professional photos View all
Browse nearby
Country Inn & Suites By Carlson, West Valley City
Add Photo Write a Review

104 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    39
    17
    16
    15
    17
See reviews for
37
11
7
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
  • All months
    (104)
  • Mar-May only
    (31)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (18)
All months
Kimberly, Idaho
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My family (wife and 3 children ages 6,5 and 7 months) and I stayed at this hotel in July on a family vacation. We where charged for smoking in the room and we don't smoke. Not to mention the small children in the room. They charged us $200 extra dollars for burning a hole in the comforter and leaving cigarette... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
Las Vegas, Nevada
1 review
1 of 5 stars Reviewed 2 weeks ago

The front desk staff (Misty) was the best part of our stay. I booked 3 nights. We left after 1. The pool was closed for reno and that had not been mentioned online when booking. So we used the hotel's next door pool - which was absolutely disgusting. Plus we got to share it with construction workers working on the... More 

Was this review helpful? Yes
Mary F, General Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

I am so sorry to hear that you did not enjoy your stay. I am glad to hear that Misty was very hospitable. I wish that I could control the way that other people behave some times. Please accept my apologies for the was that our other guests behave. I assure you that they do mean well. We are currently... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Experienced warm showers for 3 days. Was told it was our room only. Was told they were working on the boiler, various other excuses for 3 days. The manager G. wears a scary religious knife on his belt and insists he is taking care of problems. Stacy the assistant manager did a great job of taking care of refunds and... More 

Was this review helpful? Yes
Mary F, General Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

I am so sorry that the water was not fixed quick enough. I promise you that we had to order a part and it is HOT now. I wonder if when you called down if you were the first one to say anything about it not being hot. I have been in this industry for 20 years and it still... More 

Honolulu, Hawaii
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

Our stay was great. Worked with three different people at the front desk and they were all amazing. The pool was being remodeled and was closed so I was initially disappointed since I had promised my children a pool for the last 1500 miles. The hotel had arranged to use a neighboring hotel's pool which was more than adequate. The... More 

Was this review helpful? Yes
Mary F, General Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

I am so happy to hear that you were happy with your stay. I am sorry that the pool was down. We tried to get it done earlier in the year but the construction crew was not available. Please do come back with your family and enjoy our brand new pool. We look forward to welcoming you home. More 

Utah
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 10, 2015

We stayed here for a business trip. Hotel is clean and has very nice looking grounds. The rooms are slightly dated, with older carpet, paint and decor. However the rooms are very roomy with the extra "sitting room" with TV, fridge and microwave. That's a nice touch when traveling. Front desk staff were friendly and the morning breakfast staff were... More 

Was this review helpful? Yes
Mary F, General Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

I am pleased to hear that you enjoyed your stay. We are in the process of renovations. We are starting with the exterior and then we will move back to the inside again. I am printing your comments and I am going to give it to the head housekeeper so that she can retrain her staff on how this program... More 

Questions? Get answers from hotel staff and past guests. Ask a question

73 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (40)
Viewed
Hotel & grounds (5)
Viewed
Bathroom (4)
Viewed
Room/suite (5)
Viewed
Other (26)

Management photos: Courtesy of the property manager

Viewed
All management photos (33)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Pool/beach area (5)
Viewed
Other (17)
Check In Check Out
Show Prices
Hotels you might also like...
Also consider these accommodations in or near West Valley City
0.1 mi away
Crystal Inn West Valley City
Crystal Inn West Valley City
#6 of 12 in West Valley City
4.0 of 5 stars 75 reviews
0.1 mi away
Baymont Inn Salt Lake City/West Valley
Baymont Inn Salt Lake City/West ...
#10 of 12 in West Valley City
3.5 of 5 stars 265 reviews
0.2 mi away
La Quinta Inn Salt Lake City West
La Quinta Inn Salt Lake City Wes...
#5 of 12 in West Valley City
4.0 of 5 stars 157 reviews
Show Prices
Show Prices
Show Prices
2.3 mi away
Home2 Suites by Hilton Salt Lake City / West Valley City
Home2 Suites by Hilton Salt Lake...
#1 of 12 in West Valley City
4.5 of 5 stars 281 reviews
0.7 mi away
Embassy Suites by Hilton Salt Lake/West Valley City
Embassy Suites by Hilton Salt La...
#2 of 12 in West Valley City
4.5 of 5 stars 412 reviews
0.5 mi away
Holiday Inn Express Hotel & Suites West Valley City - Waterpark
Holiday Inn Express Hotel & Suit...
#4 of 12 in West Valley City
4.0 of 5 stars 77 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay
Ready to book?