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All 11 West Valley City hotels

Country Inn & Suites By Carlson, West Valley City

2.5 of 5 Hotel   |   3422 South Decker Lake Drive, West Valley City, UT 84119
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Ranked #10 of 11 hotels in West Valley City
A recent review
5 of 5 stars reviewed 2 weeks ago
Caroline B Rexburg, Idaho, United States
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48 people have reviewed this hotel

Traveler rating
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See reviews for
18
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16
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
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English first
Rexburg, Idaho, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We had a wonderful time here. The hotel is nice and well taken care of and the breakfast was awesome. We would for sure stay here again. So far the best hotel stay we ever had in the USA. The beds and pillows are comfy, the internet fast. They have complimentary cookies and coffee in the lobby, which was great.... More

Review collected in partnership with Country Inns & Suites By Carlson

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ManagementTeamGM, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

Dear Caroline, Thank you for telling us about your stay. We are so glad you enjoyed the hotel. We will pass this great feedback on to our staff. Thank you for your time. We hope that you will consider us again in the future. Sincerely, Country Inn & Suites West Valley More

Land O Lakes, Florida
Contributor
15 reviews 15 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I stay at many Country Inns and Suites over the course of a year, so I think I have a good idea of the standard this brand name embodies. This property is not being cared for. My room was dirty. There was an odd odor - not the typical musty smell that some rooms get. More like someone had been... More

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Outer Banks, NC
Top Contributor
192 reviews 192 reviews
103 hotel reviews
87 helpful votes 87 helpful votes
2 of 5 stars Reviewed June 30, 2014

Traveling cross country and needed a place near SLC, made a bad choice with this hotel. Front desk clerk was very unhelpful and large knife on his side did not make two women traveling together feel comfortable. The feeling continued when we visited the pool area and found it to be unsecure and a number of outsiders piled into the... More

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, West Valley City, responded to this review

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best customer service. More

Las Vegas, Nevada
1 review
1 of 5 stars Reviewed June 22, 2014

Reserved a 2 bed room and when we checked in was told it wasn't available. Breakfast was gross. There was no hot water the next morning, when we went to the desk about the hot water the manager/owner said the boiler was having problems and then asked if we wanted to check out. He was rude and very unprofessional. We... More

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Charlotte, North Carolina
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 17, 2014

The hotel is very average, to say the least. On the 2nd morning, a knock on our door at 7:20 am, woke us up. The housekeeper said "Is there anything you need in there?" This was totally insane! We came back to this hotel a week later for 1 night and at check-in was told that our room with 2... More

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Carson City, Nevada
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 11, 2014

On our way home cross-country we needed a place to stay and walked in to this hotel. Char greeted us, and she was such a nice representation of customer service. We were very tired and she worked very hard to get us into two rooms we wanted. Thank you!

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ManagementTeamGM, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

Dear khendersen, Thank you for telling us about your visit with us. We are so glad that you chose us for your hotel needs. Thank you for your great comments about Char. We will be sure to pass this feedback on to her. Thank you for staying with us. We hope that you will choose us again in the future.... More

WESTPORT
2 reviews
2 of 5 stars Reviewed March 30, 2014

There are lots of similar hotels near the airport. Stay at one of them. The disappointment started before I even checked in. The web site indicates they have complimentary shuttle from the airport. When I landed and called at 11:03pm for the shuttle, I was told it only runs until 11pm and that the driver was gone. While I understand... More

Was this review helpful? Yes
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, West Valley City, responded to this review

Brad, We are so sorry to hear about the issues that you experienced during your last stay. We especially regret that you weren't informed about the shuttle's running times, and for the way your check-out was handled. We will absolutely let the management know about this so that they can address it with their staff. It is our hope that... More

Chicago, Illinois
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed March 2, 2014

The group I was traveling with for a meeting booked us at this place. I generally have no issues with mid-range hotels-- and have reasonable expectations for what they do and not offer. I was not expecting luxury but was expecting clean functionality. Like another reviewer, I found the chairs for the table (can't call it a desk, it is... More

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Tegucigalpa, Honduras
Top Contributor
195 reviews 195 reviews
92 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed February 6, 2014

I called ahead to make a reservation and spoke with a very friendly lady called Mary. I found the front desk staff to very friendly, except for a stone faced guy. It is far from airport, even though they have a shuttle. Hotel is undergoing renovations, my room was spacious and functional. Had a fridge, microwave. I did find that... More

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

Dear ORD-TGU, Thank you for telling us about your visit with us. Thank you for your great feedback. We are very sorry that you were not completely satisfied. We will use this feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time.... More

MIAMI
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 31, 2014

My hotel preferences usually lien towards Country Inns by Carlson. One great detail about the hotel is the friendly and caring staff. Simply great human beings! I also liked the restaurants across the street. IHOP and other popular restaurants. This particular hotel did not meet my expectations due to two main factors. The first is the fact that the hotel... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review

Dear RiveraSanchez, Thank you so much for your review of the hotel. We are very sorry that you were not completely satisfied with the transportation at the hotel. We are very sorry that you were inconvenienced. We will pass this very valuable feedback on to our staff. It is important to us, so we can make the necessary changes to... More

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Additional Information about Country Inn & Suites By Carlson, West Valley City

Address: 3422 South Decker Lake Drive, West Valley City, UT 84119
Phone Number:
Location: United States > Utah > Wasatch Range > West Valley City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, West Valley City 2.5*
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Also Known As:
Country Inn West Valley City
West Valley City Country Inn
Country Inn & Suites By Carlson, West Valley City Utah

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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