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Extended Stay America - Salt Lake City - West Valley Center

2.5 of 5
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2310 W City Center Court, West Valley City, UT 84119
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Extended Stay America - Salt Lake City - West Valley Center
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Ranked #11 of 12 Hotels in West Valley City
A recent review
3 of 5 stars reviewed 2 weeks ago
Auddyjo Charlotte, North Carolina
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52 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Charlotte, North Carolina
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is exactly what you would expect from an extended stay. We just returned from a 5 night stay. The room was large, and clean. The staff honestly seemed friendly. But the room smelled horrible everytime you opened the door, I had to leave the ac on high with the windows open for hours everytime we returned. It was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize for the odor and toilet issues you encountered during your visit with us. I will be meeting with our housekeeping and maintenance staffs to ensure these issues are properly addressed. Still, it's great to hear that you were pleased with your clean, spacious room and... More 

Gresham
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I have to say that I selected extended stay on my recent trip through Utah due to my experiences in both Oregon and Alabama. Normally extended stay is very nice and well kept but this was the worst experience I have every had at any hotel. To start out we were caught in a bad rain storm and got to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

I appreciate you bringing your experience to our attention. The situation you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will make sure that everything is working properly in the room prior to arrivals to make sure your experience is not repeated. I will also be meeting with our... More 

London, United Kingdom
Level Contributor
46 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I made a fleeting visit to Utah and ended up winning this hotel via Hotwire. All in all check in was quick with no issues at all and a friendly lady at the desk. My room was clean, I was only staying for 2 nights so didn't receive any amenities for the kitchen however when I asked them for a... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

Thank you so much for sharing your experience with us. It's great to hear that you had a great stay, room was clean and that the staff was friendly. I am sorry to hear that the air conditioning was loud, please accept my apologies. We look forward to hosting you again in the future. More 

1 review
5 of 5 stars Reviewed June 5, 2015 via mobile

Had a 4 nite stay every thing was ex. good service clean room. I stay here all the time. Never any prob. Pets welcome. people that work here very easy to get along with good attitudes. To summit up good stay.A+

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

Thank you so much for sharing your experience with us. We are thrilled to read that we were able to provide you with a comfortable stay. Customer service and cleanliness is of the utmost concern to us and it brings great joy to read that we were able to excel in those areas. The staff and I would like to... More 

1 review
3 of 5 stars Reviewed May 25, 2015 via mobile

Lacey was one of the most helpful persons one, could ask for!!!!! The room was clean with all the accommodations. Didn't really care for the "breakfast" options. But, still satisfied with what was supplied. Thank You!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our staff and am happy to hear that you were pleased with our clean rooms. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

1 review
5 of 5 stars Reviewed October 29, 2014 via mobile

This was a perfect place for what we needed. Good prices, clean rooms, and a friendly staff. We stayed at the holiday inn nearby last time we were in town, and decided to try something a little more economical this time around. Very impressed, I will be back!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

I appreciate you taking the time to write such a great review. I'm thrilled to read that you enjoyed your stay. We are so proud to have provided you with a clean room and friendly service. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Brisbane, Australia
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed October 18, 2014

My first contact was with a lady, who did not want to serve me. half way through my conversation with her, she answers the phone. Offers me a room, she took forever to finish the transaction. The hotel, was loud, noisy. The air conditioner was loud. The smell of the room was overwhelming. On check in, I was told that... More 

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1 review
1 of 5 stars Reviewed September 21, 2014

Where to begin. The room smelled terrible and the window latches were broken and wouldn't stay up. No handle on the cold water faucet. The elevator was broken for 24 hours. The toilet was broken at 6pm and we were told no one could fix it until the next day. My husband talked the desk clerk into letting him in... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for the odor and maintenance issues in your room. I discussed your comments with the team, and we are reviewing our inspection procedures to ensure that guests are not checked in to rooms with maintenance issues. As well,... More 

Idaho
1 review
1 of 5 stars Reviewed August 12, 2014

Fire alarm went off at 4;30AM , Toilet backed up,parts of ceiling missing in side room and out,room smell like mold,carpet dirty, maintenance man yelled at me n front of 'TEAM LEADER" they did nothing to stop it, manager refused to come in to do anything.was told she would be in at 9-8am then told at 9 it was her... More 

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the poor service you received from my staff is truly regrettable. Please know that I will be meeting with my entire team to review professionalism and customer service standards to ensure that your experience is not repeated. As well, I regret to read... More 

Nevada
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed August 6, 2014

Stayed here while in SLC for a week long convention. Checkin was good, relatively fast. I had prepaid thru the website so there was no deposit required. The $50 credit for 7 days stay was credited to my credit card within 2 days. The room we got had several maintenance issues which we were told would be taken care of... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for all the inconveniences you had while staying at this hotel. I am really sorry to hear about all the maintenance issues in your room, and that my staff was so delayed in fixing them. As this hotel’s... More 

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