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All 11 West Valley City hotels

Extended Stay America - Salt Lake City - West Valley Center

2.5 of 5 Hotel   |   2310 W City Center Court, West Valley City, UT 84119
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Ranked #9 of 11 Hotels in West Valley City
A recent review
3 of 5 stars Reviewed August 6, 2014
9g1a6j Nevada
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44 reviews from our community

Traveler rating
    12
    6
    4
    5
    17
See reviews for
8
7
5
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Idaho
1 review
1 of 5 stars Reviewed August 12, 2014

Fire alarm went off at 4;30AM , Toilet backed up,parts of ceiling missing in side room and out,room smell like mold,carpet dirty, maintenance man yelled at me n front of 'TEAM LEADER" they did nothing to stop it, manager refused to come in to do anything.was told she would be in at 9-8am then told at 9 it was her... More

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the poor service you received from my staff is truly regrettable. Please know that I will be meeting with my entire team to review professionalism and customer service standards to ensure that your experience is not repeated. As well, I regret to read... More

Nevada
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 6, 2014

Stayed here while in SLC for a week long convention. Checkin was good, relatively fast. I had prepaid thru the website so there was no deposit required. The $50 credit for 7 days stay was credited to my credit card within 2 days. The room we got had several maintenance issues which we were told would be taken care of... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for all the inconveniences you had while staying at this hotel. I am really sorry to hear about all the maintenance issues in your room, and that my staff was so delayed in fixing them. As this hotel’s... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 29, 2014 via mobile

Good central location for the Salt Lake City area. The driveway is a roundabout that leads to multiple hotels right next door if you're shopping around. All rooms have flat panel TVs (not just the suites). The WiFi actually STAYS connected all the time without resigning in. One of the "hot spots" allows you to join, but doesn't give any... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

Thank you so much for sharing your experience with us. I am pleased to read that you enjoyed your room overall; however, I am so disappointed to read of the poor service that you received from my staff during your stay with us. Please accept my apologies. As this hotel's manager, I will be working with my team to review... More

1 review
1 of 5 stars Reviewed July 27, 2014 via mobile

I can't fit what I wrote onto their review on here, but horrible service and attitude, poor parking, an entire building that reeked of cigarettes despite being "smoke free" which included a dirty and stinky room which had beer bottles and trash inside and cigarette burns through the sheets. Room and building were very hot and uninviting. One room key... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

I appreciate you taking the time to write a review of your experience with us. The cleanliness issues in your room you described is unacceptable, and I sincerely apologize for your experience. I will be meeting with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. I'd also like to apologize for the... More

northbend, or
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 19, 2014

Ive stayed at this Extended Stay Many Times. Customer Service was great the ladies are very helpful. Its in walking distance to many places to eat. Parking is good. They have updated some rooms since i was last there. Good price. Some of the "Traffic" in and put is QUESTIONABLE but its salt lake its like this everywere. And the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

Thank you for posting such a great review of our property. It's great to hear that our staff was able to provide you with the quality service you deserve. We strive to provide our guests with a "home away from home" experience, and there is nothing more rewarding than knowing that we were able to accomplish that. We would like... More

West Sacramento, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 20, 2014

We booked and pre-paid a double room a month in advance. When we arrived for check-in at 5pm, they didn't have any double rooms, so they said they would give us 2 adjoining rooms for the 3 of us. When we got to the rooms, they were not adjoining. They actually expected us to let our 13 yr old stay... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I apologize that the room type you reserved was not available when you arrived. As well, I am sorry that our staff did not attend to your needs in a professional manner. I will be meeting with our staff to review your comments to... More

Pocatello, Idaho
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 20, 2014

The reservation was all screwed up and we ended up almost walking in on a guy in an already occupied room. We were charged for his room and him for ours. In the end we got our room for free due to the mix ups. The staff was friendly though. But the hotel for having just gone through a renovation... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

I want to thank you for taking the time to write a review of our hotel. I apologize for the mistake that was made regarding your room reservation. This is unacceptable and I will be meeting with our staff to ensure this does not continue in the future. Still, it is great to hear that you found our staff to... More

Colorado Springs, Colorado
1 review
3 of 5 stars Reviewed June 19, 2014

I checked in on Sunday 6-15-14 and paid cash for a total of $559.00+. The next morning I discovered they also billed my credit card for the same amount. I went to the desk and they advised a matching credit was issued on that Sunday. The next day no credit was there. Asked again - same response. On Wednesday there... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

The staff and I read your comments about your stay with us. Please know that we are sincerely sorry for the misunderstanding with your payments, and that it has been so difficult for you to obtain a refund from us. Please know that I will be meeting with my staff to coach them on how to handle such situations in... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2014

This is one of my favorite place to stay in wvc the motel not new but very efficient and clean... I love how its around everything like kids arcade movie and dinner... and the maids are very efficient with what we need.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

It is so rewarding to read that you had a pleasant stay with us. Thank you for your comments. I am proud of our housekeeping team for doing such a great job and am glad that you liked our hotel's location. We look forward to having you visit with us again in the future. More

summerleallc
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 16, 2014

The location of this hotel is quite convenient to the airport, and there are several restaurants nearby. The rooms have been recently renovated, but not to like new status. The rooms are spacious and comfortable, but the little things were lacking, such as the bathroom door handle coming off in our hand, the painted over rust on the doors, the... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

Thank you for taking the time to write a review of your stay. I’m so happy to hear that you enjoyed our convenient location and spacious suites with fully equipped kitchens at a great value. Still, I’m disappointed to learn that you experienced maintenance issues in your room. In response to your feedback, I will meet with the staff to... More

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Additional Information about Extended Stay America - Salt Lake City - West Valley Center

Address: 2310 W City Center Court, West Valley City, UT 84119
Phone Number:
Location: United States > Utah > Wasatch Range > West Valley City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Salt Lake City - West Valley Center 2.5*
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Also Known As:
West Valley City Extended Stay
Extended Stay West Valley City
Extended Stay America - Salt Lake City - West Valley Center West Valley City, Utah

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