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BEST WESTERN Mountain View Inn

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1455 North 1750 West, Springville, UT 84663
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BEST WESTERN Mountain View Inn
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BEST WESTERN Mountain View Inn
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193 Reviews from our TripAdvisor Community

Traveler rating
    73
    56
    29
    19
    16
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57
65
14
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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    (54)
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There are newer reviews for BEST WESTERN Mountain View Inn
See the most recent reviews
Kimberly
1 review
1 of 5 stars Reviewed July 28, 2014

Made a reservation here and called back 10 minutes later to cancel as we had made an error in our location. After speaking with several staff members. We were refused to cancel our reservation without being charged for the whole night. It was 10 minutes between making the reservation and canceling it!!!! And because we didn't call within the 24... More 

Was this review helpful? Yes
Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

Thank you kindly for spending your time to review your stay with us. I am very sorry you were not able to cancel your reservation and invite you to contact me directly with any additional questions or concerns you may have about our policies. I hope to earn you back as a guest at our hotel as we value each... More 

monticello, United States
2 reviews
4 of 5 stars Reviewed July 20, 2014

this is a very nice hotel. it was very clean and the desk were kind aswell. the beds were soft and the room was very clean. there is a kidney shaped pool in the court yard with a worlpoo on the side that was nice to swim in. I would stay in this hotel again if ever in this area... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
AC P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

We very much appreciate you leaving such a great review and are glad to hear you were able to experience the hotel's refreshing pool. As one of the very few hotels with an outdoor pool in the area, our guests enjoy being able to soak up the sun and cool down at the same time. I will be sure to... More 

california
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 16, 2014

Very noisy and a trucker stop. Location right off the fwy is the only high point I can think of for this hotel. Choose this location as it looked close to Bridal Veil Falls from Trip Advisor, but really you are better off staying in Provo it closer.

Review collected in partnership with Best Western

Was this review helpful? Yes
AC P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

Thank you for spending the time to review your stay with us. We understand the your concern about the nearby truck stop, but we can assure you we work towards separating us from the outside neighboring businesses. Double pane windows help to block out the noise and we have had trucks stopped from parking in the lots south of the... More 

Banbury, United Kingdom
1 review
5 of 5 stars Reviewed July 8, 2014

wonderful staff, very helpful and polite we used this as a half way point between Vegas and Yellowstone the breakfast was good and the rooms were very clean and comfortable, the hotel was just a 1 min drive off of the I15 interstate but we never heard any traffic noise in our room

Review collected in partnership with Best Western

Was this review helpful? Yes
AC P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

Thank you for taking the time to review our Hotel. We appreciate all feedback from Guests and use it to implement new procedures and policies. I am pleased to hear that you enjoyed your stay. We have a great staff who are pleased to help in any way possible to make your stay more comfortable. Thank you again for the... More 

Lake Stevens, Washington
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 3, 2014

Soft Drinks, food, snacks, in the proper containers, are not allowed in the pool area.This was embarrassing as wel, invited my daughter and grandson to swim and have a salad afterwards. maintenance individual told us in no uncertain terms, no go!.The desk clerk, Sierra, got approval for us to use the breakfast area, it was closed as long as we... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
AC P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

Thank you for taking the time to review our Hotel. We appreciate Guest feedback and use it further expand our trainings and policies. I apologize concerning our Pool rules. We don't permit food in the area due to policies in place by the Health Department. However I am pleased to hear that you were able to access our Breakfast room... More 

Redmond, Oregon
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 2, 2014

Pet room wasn't even finished. They probably had to tear up the carpet (understandably) ... I know pets can be troublesome...however, don't sell the room until the baseboards are on, etc. There was even a dead bug next to the bed. Calling to reserve & check-in very slow because of lack of staff & internet not functioning. Bed needs replacing... More 

Was this review helpful? Yes
AC P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

Thank you for taking the time to review our Hotel. I apologize that we did not exceed your expectations and hope that in the future you will give us another chance to meet them. We are in the process of renovating the rooms, especially the pet friendly rooms and I apologize for the inconvenience you experienced. More 

Montana
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 1, 2014

Our pet room was unacceptable, as the carpet was dirty and smelly. We have a dog but it seemed obvious due to the urine odor that a cat had been in the room previously. The air conditioner did not work properly.

Review collected in partnership with Best Western

Was this review helpful? Yes
AC P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

Thank you for taking the time to review our Hotel. We appreciate all feedback and will use it to make Guest stays as enjoyable as possible. I apologize for the inconveniences you experienced at our Hotel and hope that you will consider giving us a second chance in the future to exceed your expectations. We are currently in the process... More 

Redlands, California
1 review
4 of 5 stars Reviewed June 28, 2014

Very clean room and bath, but bath maintenance (grout, fixture) was low-skilled. Queen bed were were in sagged a lot. WiFi was great, no other problems. Our in-laws' room TV didn't work, they were upgraded immediately to a suite. Breakfast was plentiful and had GREAT variety, very satisfying for everyone from 11 years old to 56 years old. Our room... More 

Was this review helpful? Yes
AC P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

Thank you for taking the time to review our Hotel. I appreciate your feedback about the room and the breakfast as well. I am glad you enjoyed them both as well as our newly updated WI-FI. I apologize for the inconvenience with your in-laws room, but I am glad to hear that our staff took charge and got them a... More 

Logan, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 25, 2014

This room was very nice and the bed was extremely comfortable. There were many nice things to say about the hotel. Conveniently located just off the freeway, close to Provo and lots of attractions. The price per room was a lot higher than I've paid in other areas close by.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

We appreciate you taking the time to review your recent stay with us at the BEST WESTERN Mountain View Inn. It's great to hear your stay was pleasant and that you enjoyed the hotel's amenities. We hope you choose to stay with us again during any future travels to the area. More 

Beaumont, United States
1 review
4 of 5 stars Reviewed June 24, 2014

This was the cleanest hotel room I've seen in a few years, especially for the age of the building. The afternoon staff was very friendly and helpful. Breakfast was great with many fresh choices (kid stuff, too). The bed sagged a bit much with two people in it.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

Thanks for taking the time to leave such a great review. We are glad to hear your stay was to your satisfaction and that you were able to enjoy our new expanded breakfast offerings. We hope you consider staying with us again during any future travels to the Springville/Provo area. More 

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