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BEST WESTERN Mountain View Inn

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1455 North 1750 West, Springville, UT 84663
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BEST WESTERN Mountain View Inn
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BEST WESTERN Mountain View Inn
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182 reviews from our community

Traveler rating
    68
    53
    28
    18
    15
See reviews for
53
63
13
25
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (182)
  • Mar-May only
    (43)
  • Jun-Aug only
    (53)
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    (43)
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    (43)
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1 review
5 of 5 stars Reviewed 1 week ago NEW

We have stayed at a lot of hotels this year and this is they only hotel (so far) that I have felt like they actually had a "soft" bed. I really have a hard time sleeping away from home but loved the comfort of this one =)

Review collected in partnership with Best Western

Was this review helpful? Yes
Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

We are grateful you took the time to review your stay with us at the BEST WESTERN Mountain View Inn and are happy to see it left a positive lasting impression. We hope you consider staying with us again during your next visit to the Springville/Provo area. More 

Edmonton, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Enjoyed this new, clean, friendly establishment. Would recommend this BW motel to everyone. It is located in an easy access location and is well situated for snowbirds who travel from Canada to the U.S. every year. Nice rooms, smells nice. All the amenities travellers might enjoy. It is difficult to write two hundred words. That is not necessary to describe... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

Thanks for leaving such a great review. We see quite a lot of Canadian snowbird traffic both en route to warmer weather and on the return trip home and greatly appreciate the patronage. We have even set up special discounts for Snowbirds so in the future be sure to mention it to the front desk staff upon arrival. More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Telephone didn't work - receptionist at front desk couldn't remedy the problem. No maintenance on duty. No Kleenex in room. No evacuation plan posted. Handle fell off tap in shower so we couldn't have a shower. Couldn't even phone the front desk because it didn't work either. There was no heat - it just blew cold air. The front desk... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

Thank you for taking the time to review your stay with us. I apologize for the stay not meeting your expectations and more importantly for you feeling neglected. Please know that I have emailed you twice to express my apologies and notify you of your stay being comped. Our maintenance team has addressed the issues that negatively affected your stay... More 

Calgary, Canada
Contributor
16 reviews 16 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Room is spacious and beds are pretty comfortable. Was not the cleanest hotel we have stayed in so I am glad we were in and out. Probably would stay elsewhere next time. Towels were horrible. Breakfast was just okay.

Was this review helpful? Yes
Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

Thank you for taking the time to review your stay with us. We apologize for not meeting your expectations and will work on the issues mentioned. We are starting a full remodel of the hotel in the coming weeks which we hope brings a fresher and more modern look and feel to the hotel. More 

Morgan, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

The room had such a strong odor of stale burned popcorn that it was hard to stay. I admit that we didn't complain until at check out because it was really late when we arrived. Maybe had we requested another room they could have resolved the issue. Still, this room should have never been reserved and it made me question... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

Thank you for taking the time to review your stay with us. We apologize for the lingering odor and have informed housekeeping and maintenance to replace microwaves in such cases from here out. We hope you consider staying with us again so we may earn your trust as a clean and comfortable hotel. More 

Prince Albert
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We will definatley stay here again. We arrived later in the evening and was glad there was was a Denny's across the street to have our dinner. The staff was very friendly and helpful. The hotel was very easy to find. A short distance off the highway.

Was this review helpful? Yes
Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

Thank you Elaine for leaving such a terrific review. We are happy to hear you stay was enjoyable and the that the staff was helpful. We are working on a remodel of the hotel in efforts of improving the appeal of the property and lifting the level of comfort even more for our guests. We hope to see you again... More 

Kent
2 reviews
3 of 5 stars Reviewed March 12, 2015

Pet Friendly but they charge extra for the pet and the rate was not the same as advertised on the website when looking for which hotel to stay at during my travels. They advertised hot eggs but they were yuck and tasted like powdered eggs.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

Thank you for spending the time to review your stay with us. I apologize for the confusion with regards to the pet fees but our website clearly states the fees and policies for pets. The additional charges are for the extra cleaning services that are implemented in pet rooms. I hope you consider the hotel again so we can have... More 

Idaho Falls, Idaho
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 10, 2015

I found the gentleman at the front desk friend and fun to talk too. he upgraded me as I am platinum with BW. He offered. Check in as fast and easy. have stayed at the facility a couple times over the years.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

We appreciate you taking the time to review your stay with us and are glad it was enjoyable. I will be sure to let Justin know of your appreciation of his customer service. We hope you consider our hotel again during your next visit to the area. More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 7, 2015

We had the king suite with the Jacuzzi which was pretty good. The Jacuzzi and size of the room was awesome. The bad was the heater didn't work. We asked The front desk about it and they did nothing about it. The shower was noisy to be in and the bed was just ok. The other thing that was annoying... More 

Was this review helpful? Yes
Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

Thank you for taking the time to review your stay with us. We apologize for the inconveniences experienced and have had our maintenance team address the issues mentioned. We hope you consider staying with us again after we complete our remodel project over the next few weeks. More 

Kerrville TX, United States
2 reviews
4 of 5 stars Reviewed March 6, 2015

Beautiful scenery! The room was well done, however the bathroom towels are very old and somewhat frayed and super rough. I was disappointed as most Best Western motels have quite nice towels. Very comfy bed, nice bedding. Really nothing to complain about other than the towels.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review

We appreciate you taking the time to review your stay with us. We apologize for the condition of the towels and are planning a full replacement as we continue a full remodel and improvement of the hotel. In the coming months we will be replacing carpets, furniture and all guest room amenities, including towels, in efforts of modernizing the hotel... More 

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