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Extended Stay America - Salt Lake City - Sandy

2.5 of 5
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10715 Auto Mall Drive, Sandy, UT 84070
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1 room 1 guest
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Extended Stay America - Salt Lake City - Sandy
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69 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (69)
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    (23)
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    (23)
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There are newer reviews for Extended Stay America - Salt Lake City - Sandy
See the most recent reviews
Riverton, Utah, United States
2 reviews
4 of 5 stars Reviewed April 25, 2013

I do have to agree with some of the previous comments about the hotel being slightly outdated, HOWEVER, what is not mentioned are the things that more than make up for it. I stay in hotels on an average of 10-20 nights per month. I have stayed with many different hotels, with many different chains, with many different upgrades and/or... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our staff has taken such great care of you during your stays with us. Myself, Nicole, Lecia, Mandi, Josh, Emily, Adriana, Che're, Tina, Kay and Erica truly enjoyed having you visit with us and we would love to... More 

Portland, Maine
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 23, 2013

Unfortanetly we had a horrible experience. The place had many people lurking around late at night and the room was not only outdated but... very dirty. Bathroom kitchenette bed... all dirty. We had planned to stay 6 nights but checked out after just one.

Was this review helpful? Yes 2
Eleal, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Thank you for your recent review of your stay. I sincerely apologize you had a horrible experience with us. To ensure doesn't happen again, I am personally meeting with all staff members and continue to work on training on the proper inspections of our rooms; thus ensure all rooms are properly set up for our guests. I appreciate you bringing... More 

Salt Lake City, Utah
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 21, 2013

This “hotel” is a joke. My only consolation in staying there is that rather than paying the $129.00 (listed on the door of the room) a night I paid only a fraction of that cost by booking through Hotwire. This place is a scam. Here is how it works it this: They call it, “Extended Stay” and provide you with... More 

Was this review helpful? Yes 2
Eleal, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I... More 

Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed March 21, 2013 via mobile

I did not know either the city or the area and simply went along with the suggestion of the company's travel coordinator. This is the most decadent place where I have ever stayed. I am taking the stairs because I am afraid of picking an infection in the elevator, all is full of dust, wore out and terribly cheap. I... More 

Was this review helpful? Yes 2
Eleal, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay with us was not 100% satisfactory. I appreciate you bringing your concerns to our attention thus allow us the opportunity to continue to work on providing excellent service. If you have any additional feedback, please reach out to me at eleal@extendedstay.com. We would love to... More 

Greenfield, Wisconsin
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 20, 2013

We go to SLC once a year to Ski. We have stayed at many different motels here in the last 12 years and I would have to say that we will be coming back to this one next year. We travel on a economy budget and I would say this, for the $65 a night this is a nice room.... More 

Was this review helpful? Yes 1
Eleal, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Thank you for taking the time to review of our property in Sandy, Utah. I'm glad that you enjoyed your stay with us here. Thank you again for your review and we look forward to seeing you again, should your travels bring you back to our area. More 

La Paz BCS
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 stars Reviewed March 18, 2013

We travel alot and have been staying here for years at least once a year for about a week...sometimes more than once. But the last two years, it's really been going downhill. We just stayed again twice in the last month...1night the first time...then just left after staying about 5 nights. Wow...just filthy and getting worse. The common areas like... More 

Was this review helpful? Yes 2
Eleal, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Thank you for your recent review of your stay at our Extended Stay in Sandy, Utah. I sincerely apologize that we did not meet your expectations during your visit. To ensure this doesn't happen again, I am addressing these items you brought to my attention with my staff immediately. I appreciate you bringing these concerns to our attention as this... More 

Woodstock, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 25, 2013

In the process of moving to the Atlanta area. Having sold our home in West Jordan the family is already back in Atlanta and I'm here in SLC till I can move back for good with my job. I was looking for a clean reasonable place to stay. Id never even heard of this place, but looked on Priceline and... More 

Was this review helpful? Yes 1
Eleal, Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your stay with us was very disappointing to say the least. Please accept my sincerest apology. I am reviewing this with the Management at the Property to ensure that issues such as the ones described in your review are... More 

Twin Falls, Idaho
Level Contributor
111 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
1 of 5 stars Reviewed February 24, 2013

I got this hotel through a Priceline "secret hotel" selection. I could tell what hotel it was going to be and it got a 8.1 so I thought all was good. NO WAY this deserves an 8.1. First let me say that the girls working there were really nice and efficient. Seriously, they should be working at a nicer hotel.... More 

Was this review helpful? Yes 2
Eleal, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I... More 

None
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 16, 2013

This trip unfortunately was a BIG disappointment with your hotel. First, I reserved a nonsmoking room and had that confirmed with your email (Room Type: Studio Suite 2 Double Beds Preference: Non Smoking). When I arrived the room they tried to put me in was a smoking room. They did change it as soon as I went back down to... More 

Was this review helpful? Yes
Eleal, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience... More 

San Diego, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 3, 2013

First, I want to sing the praises to a group of professionals who made my stay at the Extended Stay America, Sandy, UT "Family-Style". Collectively, they could have their pictures on a recruitment poster for "The Ideal Service Team". They treated me as they would one of their own family members, sharing with me and caring for me with kindness... More 

Was this review helpful? Yes
Eleal, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More 

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